INDIANAPOLIS, Sept. 24, 2026 /PRNewswire/ — Doxim®, the leading Customer Communications Management (CCM) provider serving highly regulated markets, has been named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment (doc #US54131626, September 2026).
The IDC MarketScape report is a vendor assessment framework that evaluates technology and service providers in the CCM market. It is designed to help buyers compare vendors based on their current capabilities and future strategy, using quantitative and qualitative criteria to provide an in-depth assessment of each vendor. For the Intelligent Customer Communications Management (CCM) software market, IDC considers areas including AI and automation strategy, governance and compliance, and the ability to reduce operational and administrative burden.
Built around one platform, one price, and real outcomes, Doxim brings customer communications, digital interactions, payments, and AI together with a single-solution approach for highly regulated industries. Its end-to-end solution supports the full communications lifecycle, helping organizations create, manage, and deliver crucial communications across digital and print channels at scale.
“Organizations in highly regulated industries are under pressure to create experiences that customers want while maintaining compliance and managing costs,” said Scott Biel, Chief Revenue Officer at Doxim. “We simplify the creation, delivery, and management of digital and print communications so institutions can invest in better outcomes for their customers. We’re proud to be named as a Major Player in the 2026 IDC MarketScape Report and remain committed to supporting these organizations as their communication needs evolve.”
Doxim is an established CCM provider, combining customer communications technology, managed services, and industry expertise to address the evolving needs of highly regulated industries.
About Doxim
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. Doxim provides omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Its software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated SaaS software and technology solutions. Learn more at http://www.doxim.com.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
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SOURCE Doxim
