New capability identifies the device hosting proxy activity inside a subscriber’s home, classifies what that activity is, and gives operators a path from detection to remediation.
LOS ANGELES, Sept. 30, 2026 /PRNewswire/ — CUJO AI, the global leader in network intelligence and cybersecurity solutions for network service providers (NSPs), today introduced a new capability that detects the specific device in a subscriber’s home network that is being used as a residential proxy. The capability pairs that device-level findings with activity classification (such as ad fraud or malware) with remediation guidance and real-time notifications, giving operators a complete path from detection to resolution for the first time.
Residential proxy networks quietly resell home internet connections to third parties, routing anonymous traffic through real subscriber IP addresses, usually without the subscriber’s knowledge. Compromised devices, bundled SDKs in free apps, and “get paid for your bandwidth” schemes are the most common ways a household device ends up enrolled. Until now, operators could at best flag a suspicious IP address; they had no way to say which device was compromised, quietly monetized, or actively taking orders from someone else.
CUJO AI’s new capability closes that gap. Running at the home gateway, it identifies which subscriber network is hosting proxy activity and pinpoints the specific device inside the home generating it, along with clear, device-specific remediation steps and real-time alerts so operators can act before the damage compounds.
“CUJO AI can tell the operator which device in which home is the source and what to do about it. That’s the difference between an alert and an answer,” said Chris Turner, Chief Product Officer, CUJO AI.
For operators, the capability turns an invisible cost center into a manageable one: reclaiming bandwidth consumed by third-party traffic, protecting IP reputation, and giving frontline support a real root cause for slowdown complaints instead of a shrug. For subscribers, the specificity changes the nature of the conversation. Instead of a warning letter or account suspension, an operator can reach out with something genuinely useful: a device has been identified, here is how to fix it. Handled that way, an incident that would otherwise feel like a penalty becomes a demonstration of the operator looking out for its customers.
“Customers are often unaware that residential proxy activity is happening on their home network. Every one of these findings gives a network service provider an opportunity to have a helpful conversation with a customer instead of a difficult one. Delivered well, this isn’t about enforcement, it’s a moment when subscribers see that their provider is actively looking out for them,” said Steven Offerein, Vice President, Device and Protection Services at CUJO AI.
The capability is being introduced to CUJO AI’s operator partners now, with coverage and remediation guidance expanding as the program scales.
About CUJO AI
CUJO AI enables service providers to understand, serve, and protect consumers with advanced cybersecurity and granular network and device intelligence. The CUJO AI Intelligence platform – built on 72,000 device models and deployed across 63 million homes – gives service providers deep, continuous visibility into every connected device and network behavior from day one. CUJO AI Services delivers active security, digital parenting, and scam protection for service providers ready to monetize that intelligence with subscriber-facing products. Advanced AI algorithms help NSPs uncover previously unavailable insights to raise the bar for customer experience and retention with new value propositions and improved operations. Fully compliant with all privacy regulations, CUJO AI is trusted by the world’s largest broadband operators, including Comcast, Charter Communications, T-Mobile, Deutsche Telekom, TELUS, Sky Italia, Sky UK, Rogers, Cox, Shaw, Videotron, BT and EE.
For more information, visit www.cujo.com.
viktorija@cujo.com
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SOURCE CUJO AI
