Two neighboring rural counties, two dispatch centers, one common platform supporting more than 900 square miles of mountainous terrain
NORTH LITTLE ROCK, Ark., Oct. 17, 2026 /PRNewswire/ — Caliber Public Safety announced that Highland County and Bath County, Virginia went live on Caliber Hosted CAD on Tuesday, October 6, with both counties operating within a shared hosted environment. The arrangement gives each county its own dispatch operation while placing both on a common platform, creating a practical foundation for coordination between two neighboring jurisdictions.
For rural agencies, interoperability is usually a question of what happens when an incident crosses a county line. Mutual aid is routine in this part of western Virginia, where Highland County covers roughly 416 square miles with about 2,300 residents, and Bath County covers more than 500 square miles with about 4,100 residents. Together, the two counties serve a largely forested and mountainous service area with a small number of dispatchers and responders on any given shift.
The shared tenant approach addresses that directly. Each county retains the configuration, workflows, and local control it needs to run its own center. Both counties work from the same underlying platform, which removes the technical barriers that normally sit between separate CAD systems in adjacent jurisdictions.
“Two counties sharing one hosted CAD environment is not something you see often in rural public safety, and it took real coordination between both counties and our teams to get there,” said Michael Sturgeon, Senior Project Manager at Caliber Public Safety. “What matters is what the dispatchers and responders have now. Each county runs its own center the way it needs to, and neither one is working in isolation anymore.”
Capabilities Delivered
Highland County, which joined the Caliber CAD customer base with this project, is now operating Hosted CAD with integrated mapping and CJIS query, along with Google Places address validation and a LinX interface for regional information sharing. The county also uses Caliber’s Online RMS for sworn and non-sworn personnel. For dispatchers covering a county with one of the highest mean elevations east of the Mississippi River, verified addressing and immediate access to criminal justice data reduce the guesswork that slows down a call.
Bath County is operating Hosted CAD with mapping and CJIS query, plus interfaces to PulsePoint, RapidSOS with alerts. The RapidSOS connections put caller location and device data in front of the dispatcher at the start of the call, which matters in terrain where a caller may not be able to describe where they are. The PulsePoint interface extends cardiac arrest notifications to trained citizens and off-duty responders nearby, a meaningful addition in a county where response distances are long.
A Migration, Not Just an Implementation
Bath County has been a Caliber premise CAD and Online RMS customer for years. As part of this project, the county moved its premise-based system onto Hosted CAD, and Caliber completed a data conversion to bring the historical CAD databases forward into the new environment.
That piece is often the sticking point for agencies considering a move off a premise system. Years of call history, incident records, and master index data represent case continuity, state reporting obligations, and institutional knowledge. Data conversion is a formal, structured component of every Caliber implementation, with Caliber’s team managing the technical transformation, validation, and loading so that historically critical records carry over intact.
Caliber products are hosted at Nlets, the International Justice and Public Safety Network, and meet FBI CJIS policies, standards, and guidelines. The facilities include multi-site hot backup disaster recovery and redundant network paths to key state and federal entities.
Project Teams
The go-live required coordination among both counties and Caliber’s Professional Services, Deployment, Training, Engineering, and Support teams. Caliber congratulates the public safety professionals of Highland County and Bath County on a successful implementation and looks forward to a fruitful partnership.
About Caliber Public Safety
Caliber Public Safety provides integrated technology solutions for law enforcement, fire/EMS, corrections, and 911 communications agencies. The Caliber platform includes CAD, Mobile, Online RMS, and JailTracker, all built by and for public safety professionals. With a focus on reliability, interoperability, and ease of use, Caliber serves hundreds of agencies across the country, helping first responders spend less time on technology and more time serving their communities.
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SOURCE Caliber Public Safety
