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99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

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Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals

REDWOOD CITY, Calif., March 30, 2022  /PRNewswire/ — Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses.

Customer service teams are increasingly responsible for revenue with 81% saying they are compensated based on performance and sales within their teams. These executives are facing challenges in achieving results with 95% saying there are technology or process challenges in their departments hindering success. Notably, 43% said their customers find their payment technology hard to use, and 41% said reporting and analysis is disjointed.

Chat Commerce Trends Report reveals 99% of customer service executives recognize benefits to using chat with customers

“Revenue-generating responsibilities of customer service departments have significantly increased, while many of their technical capabilities have remained the same,” said Pieter de Villiers, Co-Founder and CEO at Clickatell. “With rising revenue expectations should also come the tools and investments that help customer service departments meet them. Chat Commerce providing seamless and secure engagement and transactions that allows representatives to support customers along their entire path to purchase, while also encouraging the opportunity for increased sales.”

Customer service executives trust chat for sales and payments

Overwhelmingly, (96%) of customer service teams in these revenue producing departments are responsible for taking payments from their customers, and yet, more than half still use antiquated processes, such as sending a bill or invoice (60%) or taking credit cards (53%). 97% of leaders agree customer service teams would benefit by using chat-to-pay technology and nearly half (48%) of organizations that don’t currently accept chat payments plan to do so in the future. Additionally, 88% of leaders agree that using chat channels for payments will help meet revenue goals; 97% said that chat payment investments pay for themselves.

WhatsApp, Google Chat and Facebook Messenger are the chat apps most used by customer service teams:

WhatsApp (47%) Google Chat (40%) Facebook Messenger (31%) Instagram Chat (30%) Apple Messages (23%) WeChat (23%) Telegram (21%) Discord (15%) Snapchat (15%) Line (6%) Viber (5%) Signal (5%)

99% surveyed find a significant number of benefits when using chat with customers including the following:

Faster response times Simple and easy for customers Improved customer satisfaction Increased customer engagement Convenience for customers Reduced call center costs Stronger customer relationships Improved agent efficiency Continuation from existing or saved chat history Lower risk of fraud

The survey findings also noted that email (30%) and chat apps (27%) are the most preferred channels for customer service agents, while phone calls (19%) are least preferred.  

Clickatell’s Chat Commerce Trends Report, which is based on a survey of 340+ senior customer service leaders in the U.S., can be viewed here. To learn more about how to implement chat payments, see Clickatell’s Chat 2 Pay product page and read how it enables businesses to securely accept payments in chat messaging by sending consumers a payment link.

About Clickatell

Clickatell is the global Chat Commerce leader powering businesses to connect, interact, and transact with consumers anytime, anywhere in chat. The low / no-code, feature-rich Chat Commerce Platform sits at the intersection of communications (CPaaS, CCaaS) and commerce (digital payments). Clickatell serves over 10,000 customers, many of which are Fortune 500 companies and leading global brands activating their own digital commerce transformations. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

Media Contacts

Clickatell, Andrea Mahoney, andrea.mahoney@clickatell.com, 415-846-1543 Clickatell, Nadia Louw, nadia.louw@clickatell.com, +27 (21) 910 7700

 

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SOURCE Clickatell

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Sensi.AI Hosts “An Evening of Learnings with Sensi & Teepa Snow” for Senior Care Leaders

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Complimentary Dine & Learn for Strategic Care Operators Not Yet Using Sensi

PALO ALTO, Calif., Sept. 1, 2026 /PRNewswire/ — 

WHAT:
The senior care industry is at an inflection point. Families are demanding more transparency. Staffing shortages are accelerating. And a growing aging population is moving across settings, from home to assisted living to hospice, with care that too often resets at every transition.

That’s why Sensi.AI and dementia care pioneer Teepa Snow are coming together for a complimentary Dine & Learn at The Carolina Inn in Chapel Hill, NC. With more than 8,000 in-person trainings across 30+ countries, Teepa is one of the most influential voices in senior care today.

Through intimate dinner conversation and expert-led sessions, attendees will leave with a practical care and AI playbook and a clearer picture of how human-centered expertise and care intelligence can work together across the full care continuum to address staffing challenges, elevate standard of care, and preserve compassion at scale.

WHEN:
November 10, 2026 | 5:30 PM – 9:30 PM

WHERE:
The Carolina Inn, Chapel Hill, NC.

WHO SHOULD ATTEND:
Home care agency owners serving 20+ clients and senior living community owners with 50+ residents are invited to apply to attend here.

Upon applying, qualified companies will receive an official invitation.

 ABOUT SENSI.AI

Sensi.AI is THE agentic operating system for care providers, built for the care teams who are burning out, the coordinators running blind, and the seniors who deserve better than a system held together by exhausted people doing their best.

When the care layer knows a senior’s patterns, the ops layer makes smarter staffing decisions. When the ops layer runs smoothly, the growth layer enables providers to serve more seniors who deserve care. That is the power of Sensi’s care intelligence, trained with years of real care data.

The results speak for themselves: Armed with 100+ care-related insights, agencies using Sensi reduce hospitalizations by an average of 22% and double the length of service. Sensi is HIPAA compliant and supports more than 80 percent of the largest home care networks in North America. For more information, visit sensi.ai.

ABOUT TEEPA SNOW, MS, OTR/L, FAOTA

Teepa Snow is an Occupational Therapist with over forty years of rich and varied clinical and academic experience. Her philosophy is reflective of her education, work experience, medical research, and first-hand caregiving experiences. Her advocacy efforts led her to the development of the GEMS® State Model for understanding the progression of dementia and changes in abilities. She also created the Positive Approach to Care® training strategies, which are effective techniques for anyone seeking to optimize care and support for those living with brain change. As the Education Director of Eastern North Carolina’s Alzheimer’s Association, she also helped to create the nation’s award-winning DVD entitled Accepting the Challenge: Providing the Best Care for People with Dementia. Her user-friendly approaches provide guidance and leadership to national efforts to promote best practices in care.

Teepa founded the Positive Approach to Care® organization in 2007, and it is now collaborating to improve dementia care in more than thirty countries worldwide. Positive Approach to Care provides online and in-person services, training, and products to professionals, family members, the lay public, and individuals living with brain change. In 2022, Teepa founded Snow Approach Foundation, a nonprofit organization based near her home in Hillsborough, North Carolina, with the mission of fostering the development of a neurodiverse, inclusive community. For more information, please visit teepasnow.com or snowapproach.org.

Media

Bryson Runser
Sensi.AI
421780@email4pr.com
650-776-3529

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SOURCE Sensi.AI

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Scrum Alliance and IIBA Partner to Connect Agile Delivery and Business Analysis

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New partnership launches with reciprocal member benefits.

DENVER, Sept. 1, 2026 /PRNewswire/ — Scrum Alliance®, the global leader in agile and scrum training, and the International Institute of Business Analysis™ (IIBA®), the world’s leading association for business analysis, today announced a strategic partnership designed to bridge agile delivery and business analysis.

Scrum Alliance members receive 15% off eligible IIBA memberships, certifications, learning bundles, and renewals. IIBA publications and certification application fees are not eligible for the discount. Likewise, IIBA members receive 15% off eligible Scrum Alliance on-demand microcredential courses. Each course includes a two-year Scrum Alliance membership.

As organizations integrate AI and rethink how work gets done, the ability to identify the right problems, make sound decisions, and rapidly realize value from those decisions is becoming increasingly important. Business analysis and agile delivery bring complementary capabilities to that challenge.

“Agile delivery and business analysis have always worked side by side,” said Tristan Boutros, CEO of Scrum Alliance. “As AI changes how organizations make decisions and create value, the ability to connect insight with execution becomes even more important. By bringing the Scrum Alliance and IIBA communities together, we can help professionals build the broader capabilities they need to lead and deliver in this new environment.”

“For organizations investing in AI, the hard part is deciding what will provide business value and getting teams aligned to act on it,” said Delvin Fletcher, President and CEO of IIBA. “Business analysis and agile delivery both help solve for that. We’re thrilled to team up with Scrum Alliance to give our global communities a better way to expand their capabilities and lead through change.”

Ready to take advantage of these partner benefits?

For Scrum Alliance members: Access your IIBA discount and learn more at www.scrumalliance.org/iiba/iiba-for-scrum-alliance-members.For IIBA members: Explore Scrum Alliance microcredential courses and claim your offer at www.scrumalliance.org/iiba.

About Scrum Alliance

A nonprofit focused on agile education and professional credentialing, Scrum Alliance continues to advance its vision of Agile for Anyone™ by equipping professionals and their organizations with the education, skills, and community needed to succeed in today’s ever-evolving workplaces.

Connect with Scrum Alliance:

LinkedIn
Facebook
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TikTok

About IIBA

For over 20 years, the International Institute of Business Analysis™ (IIBA®) has helped shape the practice of business analysis to achieve better enterprise outcomes. A professional association with 30,000 members, 120 chapters, 1,500 volunteers, and 500 partners worldwide, IIBA supports the recognition of business analysis within organizations. It enables networking and community engagement, provides foundational standards and resources, and offers internationally recognized certification programs for career advancement. For more information, visit iiba.org.

Connect with IIBA:
Instagram
Facebook
LinkedIn
YouTube

Media Contact:
Tess Martin
957-097-3380
421742@email4pr.com

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SOURCE Scrum Alliance

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MailXstream Launches Zapier Integration to Automate Print-to-Mail Order Submission

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New connection links MailXstream to more than 7,000 apps, letting businesses trigger printed and mailed documents automatically from the tools they already use

WILMINGTON, N.C., Sept. 1, 2026 /PRNewswire/ — MailXstream, a cloud-based print-to-mail platform operated by eVanguard Solutions, Inc., today announced the release of its official Zapier integration, giving businesses a no-code way to connect MailXstream’s print-and-mail service to thousands of other applications.

The integration allows a document created or updated in an app such as Google Drive, Dropbox, or an accounting or CRM system to automatically flow into MailXstream for printing and mailing, without staff manually uploading files or re-entering recipient information. Recipient addresses and mailing lists can be pulled in the same way, sourced from a spreadsheet, database, or CRM record at the moment an order is created.

The integration also reports back: businesses can route Slack notifications, update records, or trigger follow-up emails automatically when an order completes, encounters an error, or requires approval, and can look up an order’s status from within any automated workflow.

“Manual mailing steps are one of the last bottlenecks in an otherwise automated back office,” said Jay Rohr, President of eVanguard Solutions, Inc. “This integration lets a business’s existing systems talk directly to MailXstream, so a document that used to require someone to open MailXstream and submit it by hand now goes out the same way it always would have — just without anyone touching it.”

The integration includes a Send Document action for submitting orders, along with triggers for Order Completed, Order Errored, and Order Action Required, plus a Find Order search for checking an order’s status mid-workflow. It supports MailXstream’s separate Production and Test environments, so businesses can build and prove out a workflow safely before connecting it to live mail.

Setup requires a MailXstream account with order-creation permissions, a Zapier account, and an access token generated from the MailXstream profile page. Once connected, users choose a MailXstream template, map the document and recipient data from their trigger app, and the Zap is ready to run.

The MailXstream Zapier integration is available now to all MailXstream customers. For setup instructions and detailed workflow examples, visit mailxstream.com or contact MailXstream support.

Contact:
support@mailxstream.com
1-877-365-MAIL (6245)

Media Contact:
Jay Rohr
421758@email4pr.com
1-877-365-MAIL (6245) Ext 86

About MailXstream
MailXstream is a service of eVanguard Solutions, Inc. First launched in 2005, MailXstream is an on-demand print-to-mail platform that lets businesses in healthcare, finance, legal, insurance, and property management send invoices, statements, notices, and marketing mail directly from their desktop, with next-business-day entry into the USPS mail stream.

View original content to download multimedia:https://www.prnewswire.com/news-releases/mailxstream-launches-zapier-integration-to-automate-print-to-mail-order-submission-302866049.html

SOURCE eVanguard Solutions, Inc

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