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IT Event Management Drives More Value When Integrated with Other ITSM Practices, According to New Info-Tech Research Group Blueprint

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3 years ago

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The firm outlines how a properly engineered event management process allows organizations to more effectively monitor and understand their IT environment.

TORONTO, March 13, 2023 /PRNewswire/ – As technology continues to evolve, organizations are finding it increasingly challenging to manage their modern and intricate IT environments. One of the main difficulties IT departments face is the identification and timely resolution of incidents within their infrastructure. These incidents can vary in severity from minor issues such as software bugs to major outages that can impact critical business operations resulting in extended periods of downtime and lost productivity. To help organizations implement a more effective IT event management strategy and ensure timely incident resolution, global IT research and advisory firm Info-Tech Research Group has published its industry blueprint, Engineer Your Event Management Process.

Info-Tech’s blueprint emphasizes the importance of implementing event management to reduce the response time of technical teams dealing with incidents that degrade system performance. However, most organizations are unprepared for and face challenges in building an integrated event management practice where developers, service desk, and operations can all rely on event logs and metrics. Further, organizations find defining the scope of event management challenging, including identifying which systems to track, operational conditions, related configuration items, and associated actions of the tracked events.

The research blueprint indicates two additional obstacles to building an effective event management process. The first is the reduced visibility of on-premises tools due to the rise of managed, subscription, and cloud services. The second is the complexity of modern systems, which makes it difficult to determine the true cause and effect of any issues that arise.

“Trying to organize a catalog of IT events is difficult when working from the bottom up,” says Benedict Chang, senior advisory analyst at Info-Tech Research Group. “It is recommended organizations start with the business drivers of event management to keep the scope manageable.”

The firm’s research explains that in event management, every step, from choosing which events to monitor to actioning the events when detected, must be purposeful and explicit. Event management must be integrated into the service management environment to inform and drive the appropriate actions.

To help organizations track monitored events purposefully and respond effectively, Info-Tech suggests clearly defining a limited number of operational objectives that may benefit from event management. The firm also recommends organizations focus only on the key systems whose value is worth the effort and expense of implementing event management. Further, writing a data retention policy that balances operational, audit, and debugging needs against cost and data security needs is crucial.

Info-Tech’s new blueprint highlights that event management cannot happen in isolation and that its goals must come from the pain points of other IT service management practices. Therefore, event management must inform and build handoffs to other service management practices to drive the proper action when an event is detected; these practices include:

Logging, Archiving, and Metrics: Monitoring and event management can be used to establish and analyze a baseline. The more organizations know about their system baselines, the easier it will be to detect exceptions.

Change Management: Events can inform necessary changes to stay compliant or to resolve incidents and problems. However, it does not mean that changes can be implemented without the proper authorization.

Automatic Resolution: The best use case for event management is for it to automatically detect and resolve incidents and problems before end users or IT teams are even aware.

Incident Management: Events sitting in isolation are useless if there is no effective way to pass potential tickets off to incident management to mitigate and resolve them.

Problem Management: Events can identify problems before they become incidents. However, organizations must establish proper data logging to inform problem prioritization and actioning.

Ensuring that event management has open lines of communication and actions tied to related practices enables efficient action when needed. Therefore, Info-Tech advises that IT leaders must note that event management is a group effort, with integration with other management practices driving more value.

To learn more about the research and recommendations, download the complete Engineer Your Event Management Process blueprint.

For more information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and Industry analysts through the ITRG Media Insiders Program. To gain access, contact pr@infotech.com.


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SOURCE Info-Tech Research Group

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Lead Glass Pro Expands Nationwide Installation Services, Simplifying Radiation Shielding Projects for Healthcare Facilities

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12 minutes ago

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June 15, 2026

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Single-source solutions help healthcare facilities and contractors eliminate delays, coordination issues, and inspection risks.

LAGUNA BEACH, Calif., June 15, 2026 /PRNewswire/ — Lead Glass Pro, a leading supplier of radiation shielding products, has announced the expansion of its turn-key installation services across 26 states, providing healthcare facilities, imaging centers, veterinary hospitals, and contractors with a simpler, faster, and more reliable path to completing radiation-shielded construction projects.

For years, facility owners and general contractors have faced a common challenge when building x-ray rooms, CT suites, cath labs, and other imaging environments: coordinating multiple vendors, installers, shielding materials, and subcontractors while hoping everything comes together correctly at inspection. The result is often project delays, change orders, failed inspections, and costly rework.

Lead Glass Pro’s new turn-key installation service was designed to eliminate that uncertainty.

Rather than sourcing shielding materials from one supplier, hiring a separate installer, and relying on contractors who may have little experience with radiation shielding, customers can now work with a single company that provides both the materials and installation expertise required to complete the project correctly.

“Our goal is simple: make radiation shielding easy,” said a spokesperson for Lead Glass Pro. “Healthcare providers and contractors already have enough to manage. They shouldn’t have to worry about whether the shielding was installed correctly, whether critical components were missed, or whether the project will pass inspection. We provide a complete solution backed by experience, documentation, and accountability.”

The service covers a wide range of healthcare construction projects, including medical imaging rooms, x-ray rooms, CT suites, cath labs, surgical centers, urgent care facilities, and veterinary imaging environments.

The expansion builds on Lead Glass Pro’s reputation for rapid fabrication, responsive customer service, and comprehensive radiation shielding solutions, including lead glass windows, lead-lined doors and frames, lead-backed drywall, shielding accessories, and custom radiation protection products.

Customers also benefit from several industry-leading protections, including:

10-Year Warranty100% Compliance GuaranteePrice MatchingFast fabrication on many standard productsNationwide support and project coordination

As healthcare construction continues to grow nationwide, Lead Glass Pro believes the demand for specialized installation expertise will continue to increase.

By combining material supply and installation into a single-source solution, the company aims to help customers reduce risk, simplify project management, and move from construction to inspection with confidence.

For more information about Lead Glass Pro’s turn-key installation services, visit LeadGlassPro.com.

About Lead Glass Pro

Lead Glass Pro is a nationwide supplier of radiation shielding products and installation services for healthcare, veterinary, industrial, and government facilities. The company specializes in lead glass windows, lead-lined doors and frames, lead-backed drywall, shielding accessories, and complete radiation protection solutions designed to help projects meet compliance requirements while reducing construction complexity.

Media Contact:
Lead Glass Pro
Email: sales@leadglasspro.com
Phone: (800) 506-9972

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SOURCE Lead Glass Pro

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Trutankless® More Than Doubles Sales as Demand for GEN3 Continues to Accelerate

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12 minutes ago

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June 15, 2026

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Consumer adoption and contractor demand for GEN3 technology drive more than 118% year-over-year sales growth

SCOTTSDALE, Ariz., June 15, 2026 /PRNewswire/ — Trutankless®, a leader in smart electric tankless water heating technology, announced a strong start to 2026 as growing demand from homeowners, plumbers, contractors, and wholesale distributors helped drive sales growth of more than 118% compared to the same period last year.

The company reported first-quarter net sales of $940,470, more than double the $430,090 reported during the first quarter of 2025.

The growth reflects increasing adoption of the company’s GEN3 Smart Tankless Water Heater, as consumers seek energy-efficient alternatives to traditional tank water heaters and contractors look for reliable, easy-to-install solutions that deliver long-term value.

“More than doubling our sales year over year is a strong signal that the market is embracing smart tankless technology,” said Guy Newman, CEO of Trutankless®. “Homeowners want endless hot water, lower energy consumption, and better control over their home’s systems. At the same time, plumbers and contractors are looking for products they can confidently recommend to customers. GEN3 is proving it can deliver on both.”

The company’s GEN3 platform combines on-demand hot water with advanced monitoring capabilities and compatibility with recirculation systems and LeakSecure® technology, making it an attractive option for both new construction and retrofit projects.

As demand continues to grow, Trutankless is expanding its network of wholesale distribution partners and contractor relationships across the country, with particularly strong momentum throughout Arizona, Texas, and Florida.

To support that growth, Trutankless® recently expanded operations with a new Phoenix-based production, engineering, and training facility. The company is also continuing to invest in product innovation, including the development of enhanced remote monitoring capabilities through a customizable mobile app and control platform.

“For contractors, success comes down to customer satisfaction and trust,” Newman added. “The more homeowners experience the benefits of smart tankless water heating, the more demand we’re seeing at the contractor and distributor level. That’s creating a powerful cycle of growth that we’re excited to build on.”

About Trutankless®

Trutankless® is an innovator in electric tankless water heating technology, focused on delivering energy-efficient, reliable, and connected solutions for residential and commercial applications. The company’s smart electric tankless water heaters provide endless hot water on demand while helping reduce energy consumption and maintenance requirements. Trutankless® products are available through wholesale plumbing distributors and dealers nationwide.

For more information, visit www.trutankless.com.

Forward-Looking Statement: The statements in this press release regarding any implied or perceived benefits from the release by Trutankless® of its line of electric tankless water heaters or added key strategic sales and distribution partners are forward-looking statements. Such statements involve risks and uncertainties, including, but not limited to, risks of the key strategic sales and distribution partners ability to sell our product, and effects of legal and administrative proceedings and governmental regulation, especially in a foreign country, future financial and operational results, competition, general economic conditions, and the ability to manage and continue growth. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual outcomes may vary materially from those indicated. Important factors that could cause actual results to differ materially from the forward-looking statements we make in this news release include the introduction of new technology, market conditions, and those set forth in reports or documents we file from time to time with the SEC. We undertake no obligation to revise or update such statements to reflect current events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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SOURCE Trutankless

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Roam Charging launches electric vehicle charging hub at David Lloyd Clubs in Hatfield

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12 minutes ago

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June 15, 2026

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CRAWLEY, England, June 15, 2026 /PRNewswire/ — Roam Charging, a leading provider of electric vehicle (EV) charging solutions, has announced the launch of its latest EV charging installation at David Lloyd Clubs in Hatfield, marking another milestone in its growing partnership with David Lloyd Clubs to deliver a major EV charging rollout across the UK.

The Hatfield launch, located at Hatfield Business Park, will take place on Thursday 18th June from 8.00am until 4.00pm, with Roam and David Lloyd teams on site to welcome members, showcase the new charging facilities and support drivers in getting set up on the Roam app. On the day, visitors can expect hands-on assistance, the opportunity to ask questions about EV charging as well as free charging throughout the launch event.

This launch follows a successful activation at David Lloyd Clubs Purley, where Roam hosted a similar event that resulted in strong engagement with members and sustained high charger utilisation long after launch day. Roam’s events focus on education, accessibility and creating a seamless charging experience for those using the health club’s car park.

Commenting on the launch, James Randall from Roam, said:

“Our partnership with David Lloyd Clubs is about making EV charging simple, convenient and part of everyday life. The success of our Purley launch showed just how valuable it is to be on-site, speaking directly with members and helping them get set up from day one. We’re excited to bring the same experience to Hatfield and continue supporting David Lloyd Clubs members on their transition to electric driving.”

As part of the partnership, David Lloyd Clubs members receive a free Roam membership, normally priced at £7.20 per month. This benefit provides access to reduced charging tariffs:

AC chargers: 51p per kWh (standard rate 59p)DC chargers: 64p per kWh (standard rate 72p)

Roam’s event at David Lloyd Clubs, Hatfield Business Park, Hatfield AL10 9AX, will take place from 8.00am until 4.00pm on Thursday 18th June.

Roam’s app can be downloaded for free by following this link.

About Roam

Roam is dedicated to transforming the EV charging experience with a comprehensive suite of cutting-edge charging solutions designed for drivers, businesses and communities. With a focus on accessibility, reliability and scalability, Roam provides smart charging stations, intuitive software, and customer-first services that empower the transition to electric mobility. From high-power public chargers to flexible commercial installations, Roam continues to expand its network and support the global shift toward cleaner transportation.

For more information, visit https://www.roamcharging.com.

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