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IT Event Management Drives More Value When Integrated with Other ITSM Practices, According to New Info-Tech Research Group Blueprint

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The firm outlines how a properly engineered event management process allows organizations to more effectively monitor and understand their IT environment.

TORONTO, March 13, 2023 /PRNewswire/ – As technology continues to evolve, organizations are finding it increasingly challenging to manage their modern and intricate IT environments. One of the main difficulties IT departments face is the identification and timely resolution of incidents within their infrastructure. These incidents can vary in severity from minor issues such as software bugs to major outages that can impact critical business operations resulting in extended periods of downtime and lost productivity. To help organizations implement a more effective IT event management strategy and ensure timely incident resolution, global IT research and advisory firm Info-Tech Research Group has published its industry blueprint, Engineer Your Event Management Process.

Info-Tech’s blueprint emphasizes the importance of implementing event management to reduce the response time of technical teams dealing with incidents that degrade system performance. However, most organizations are unprepared for and face challenges in building an integrated event management practice where developers, service desk, and operations can all rely on event logs and metrics. Further, organizations find defining the scope of event management challenging, including identifying which systems to track, operational conditions, related configuration items, and associated actions of the tracked events.

The research blueprint indicates two additional obstacles to building an effective event management process. The first is the reduced visibility of on-premises tools due to the rise of managed, subscription, and cloud services. The second is the complexity of modern systems, which makes it difficult to determine the true cause and effect of any issues that arise.

“Trying to organize a catalog of IT events is difficult when working from the bottom up,” says Benedict Chang, senior advisory analyst at Info-Tech Research Group. “It is recommended organizations start with the business drivers of event management to keep the scope manageable.”

The firm’s research explains that in event management, every step, from choosing which events to monitor to actioning the events when detected, must be purposeful and explicit. Event management must be integrated into the service management environment to inform and drive the appropriate actions.

To help organizations track monitored events purposefully and respond effectively, Info-Tech suggests clearly defining a limited number of operational objectives that may benefit from event management. The firm also recommends organizations focus only on the key systems whose value is worth the effort and expense of implementing event management. Further, writing a data retention policy that balances operational, audit, and debugging needs against cost and data security needs is crucial.

Info-Tech’s new blueprint highlights that event management cannot happen in isolation and that its goals must come from the pain points of other IT service management practices. Therefore, event management must inform and build handoffs to other service management practices to drive the proper action when an event is detected; these practices include:

Logging, Archiving, and Metrics: Monitoring and event management can be used to establish and analyze a baseline. The more organizations know about their system baselines, the easier it will be to detect exceptions.

Change Management: Events can inform necessary changes to stay compliant or to resolve incidents and problems. However, it does not mean that changes can be implemented without the proper authorization.

Automatic Resolution: The best use case for event management is for it to automatically detect and resolve incidents and problems before end users or IT teams are even aware.

Incident Management: Events sitting in isolation are useless if there is no effective way to pass potential tickets off to incident management to mitigate and resolve them.

Problem Management: Events can identify problems before they become incidents. However, organizations must establish proper data logging to inform problem prioritization and actioning.

Ensuring that event management has open lines of communication and actions tied to related practices enables efficient action when needed. Therefore, Info-Tech advises that IT leaders must note that event management is a group effort, with integration with other management practices driving more value.

To learn more about the research and recommendations, download the complete Engineer Your Event Management Process blueprint.

For more information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and Industry analysts through the ITRG Media Insiders Program. To gain access, contact pr@infotech.com.

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SOURCE Info-Tech Research Group

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Cyber Enviro-Tech Positions AirPower Technology Agreement to Support U.S. Energy Independence Following April 2026 Presidential Actions

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SCOTTSDALE, Ariz., April 21, 2026 /PRNewswire/ — Cyber Enviro-Tech, Inc. (OTCQB: CETI), an environmental technology company advancing water treatment and clean energy solutions, today highlighted the strategic alignment of its AirPower compressed air energy platform with the April 20, 2026 Presidential Actions focused on strengthening U.S. energy infrastructure, enhancing grid resilience, and reducing long-term reliance on traditional fossil fuels.

The Presidential Actions announced yesterday, as outlined by the White House (https://www.whitehouse.gov/news/), underscore the growing national focus on modernizing energy infrastructure, improving grid reliability, and expanding access to scalable, domestically deployable energy solutions capable of supporting both grid-connected and off-grid environments.

Building on its recently announced exclusive manufacturing and distribution agreement with AirPower USA, CETI is expanding its focus on scalable energy infrastructure solutions designed to support both domestic and international markets where reliability, cost efficiency, and sustainability are critical.

AirPower’s patented compressed air technology provides a zero-emission energy generation and storage solution designed to address these evolving energy priorities through mechanically driven systems that reduce dependence on traditional fuels and complex battery supply chains.

AirPower systems are designed to:

Deliver zero-emission power generationProvide long-duration energy storage without battery degradationReduce dependence on critical minerals and battery supply chainsOperate in remote, off-grid, and infrastructure-constrained environmentsSupport industrial, municipal, and energy infrastructure applications

Aligned Leadership Perspective
“These policy priorities reinforce the accelerating shift toward resilient, distributed, and diversified energy systems,” said Kim D. Southworth, Co-Founder and Chief Executive Officer of Cyber Enviro-Tech. “We believe our AirPower platform is well aligned with these trends and positions CETI to participate in emerging opportunities tied to infrastructure modernization, grid stability, and long-term energy transition.”

“Compressed air energy systems offer a practical and scalable pathway to deliver clean, reliable energy across a wide range of applications,” said Brianna Stoecklein, Chief Executive Officer of AirPower USA. “As energy policy and infrastructure priorities increasingly focus on resilience, independence, and long-duration storage, we believe AirPower’s technology is well positioned to support critical infrastructure applications and emerging deployment opportunities as demand for reliable, scalable energy solutions continues to accelerate.”

Expanding Energy Infrastructure Opportunity
CETI’s integration of AirPower technology represents a strategic expansion of its environmental platform into energy infrastructure applications, particularly where reliable power is essential to water treatment, industrial remediation, and critical operations.

The Company has begun advancing a pipeline of commercial opportunities, including a previously announced early-stage inquiry representing a potential $200 million deployment opportunity in Africa. CETI continues to evaluate additional opportunities across regions and sectors where energy access, infrastructure resilience, and cost efficiency are key drivers.
CETI is currently engaged in discussions with industry participants, infrastructure developers, and potential partners to evaluate deployment opportunities for AirPower systems across applications including:

Grid support and peak load managementRemote and off-grid power generationIndustrial and municipal infrastructureEnergy support for water treatment and environmental systems

Positioned for Long-Term Energy Transition Trends
As both policy direction and market demand increasingly emphasize energy independence, resilience, and sustainability, CETI believes compressed air energy systems may serve as a complementary solution within a diversified energy mix, particularly in applications where traditional electrification or battery storage may be limited.
The Company believes its combined environmental and energy platform positions CETI to pursue opportunities aligned with long-term trends in infrastructure investment, distributed energy deployment, and sustainable industrial operations.

Advancing Toward Commercial Execution
CETI’s recent strategic initiatives—including its AirPower licensing agreement, leadership expansion, and growing project pipeline—reflect the Company’s continued transition toward execution-focused operations and revenue-oriented opportunities.
“We are focused on advancing opportunities that have the potential to translate into commercial activity,” Southworth added. “Our objective is to align CETI’s platform with areas of increasing demand while maintaining a disciplined approach to execution and growth.”

About Cyber Enviro-Tech, Inc. (OTCQB: CETI)
Cyber Enviro-Tech, Inc. (CETI) is an environmental technology company focused on sustainable solutions across water treatment, remediation, and emerging energy systems. The Company develops and deploys technologies designed to address industrial wastewater, hazardous waste, and environmental sustainability challenges across global markets.

About AirPower USA
AirPower USA develops patented compressed air energy storage and power generation systems designed to deliver clean, efficient, and scalable energy solutions for industrial, municipal, and off-grid applications.

Forward-Looking Statements
This press release contains forward-looking statements regarding technology deployment, project development, commercial opportunities, and business strategy. These statements involve risks and uncertainties, including the ability to convert opportunities into revenue, technical performance, regulatory requirements, customer adoption, and market conditions. Actual results may differ materially. CETI undertakes no obligation to update forward-looking statements except as required by law.

Contact:
Winston McKellar
Director of IR / PR
Cyber Enviro-Tech, Inc.
6991 E. Camelback Rd., Suite D-300
Scottsdale, AZ 85251
Phone: 866.687.6856
Website: www.cyberenviro.tech

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SOURCE Cyber Enviro-Tech

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Ellucian Announces 2026 Experience Idol Winners Celebrating Innovation and Excellence in Higher Education

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Key Highlights:

Six winners — three higher education institutions and three partners — recognized for innovative use of the Ellucian Platform capabilities to solve real campus challenges.Institutional winners receive a Student Experience Scholarship, professional services support and design consultation to accelerate continued innovation.Submissions highlighted creative use of capabilities including central workspace, business process automation, low-code integrations, and AI-driven experiences.

RESTON, Va., April 21, 2026 /PRNewswire/ — Ellucian, the leading higher education technology solutions provider, announced the 2026 Experience Idol winners on the mainstage at Ellucian Live, the industry’s premier global technology conference. Experience Idol is an annual program celebrating institutions and partner organizations using the Ellucian Platform and SaaS-native capabilities to deliver innovative, data-driven experiences that improve outcomes for students, faculty, and staff across the higher education lifecycle.

Advancing Innovation Across the Student Experience

“As we look across this year’s Experience Idol submissions, what stands out is not just creativity. It is how institutions and partners are applying Ellucian technology in practical, meaningful ways to improve the day-to-day experience across campus,” said Mike Wulff, Chief Product and Technology Officer, Ellucian. “These innovations show what becomes possible when data, automation, and intuitive experiences come together in ways that are built for how higher education actually works. From bringing clarity to complex workflows and enabling earlier, more targeted student support, to reducing friction for faculty and staff through more unified experiences, this year’s winners are setting a new standard for efficiency, impact, and better outcomes across higher education.”

Recognizing Innovation in Action

The Experience Idol program invites institutions and partners to design and deliver impactful solutions using capabilities within the Ellucian Platform, including central workspace, reporting & analytics, workflow automation, low-code integrations, and AI-powered experiences. Finalists are selected based on creativity, measurable impact, and effective use of platform capabilities to improve outcomes for students, faculty, and staff.

The 2026 Experience Idol higher education institution winners include:

Best Use of AI: recognizing innovative applications of AI-powered capabilities to deliver meaningful outcomes.

Anne Arundel Community College

Anne Arundel Community College used Ellucian’s business process automation and the AI Writing Assistant to improve its faculty contract workflow. The AI supports staff by generating precise, role-specific instructions and consistent email communications, reducing ambiguity and accelerating approvals. By improving clarity at each step, the institution minimizes errors, reduces delays, and enhances transparency across departments. This approach modernizes a high-volume, high-risk process while maintaining human oversight, resulting in a more efficient and trustworthy experience for faculty and administrators alike.

Best Use Case: highlighting impactful solutions that address key institutional challenges.

University of the Fraser Valley

The University of the Fraser Valley implemented a centralized emergency communication system within Ellucian’s central workspace to deliver fast, consistent messaging across multiple channels. Replacing a fragmented approach that required updates in several systems, the new solution enables staff to create a single message and distribute it simultaneously via email, SMS, workspace notifications, and more. A unified dashboard provides full visibility into active and past alerts, improving response time and coordination during critical events. This approach enhances trust, reduces confusion, and ensures students and staff receive timely, reliable information when it matters most.

Best Overall Dashboard: showcasing intuitive, persona-driven experiences within the central workspace.

Jacksonville University

Jacksonville University transformed its campus portal by replacing a fragmented SharePoint experience with a unified, mobile-friendly dashboard built within Ellucian’s central workspace. By introducing a consistent design system across 24 cards, the university created a cohesive, branded interface that makes it easy for students, faculty, and staff to find critical resources. Features like centralized financial aid information, one-tap campus security access, and a powerful search function for important forms significantly reduced help desk calls. The result is a streamlined, intuitive experience that improves usability and reinforces a stronger institutional identity.

Institutional winners received a Student Experience Scholarship, an Ellucian professional services package to support continued innovation, and a design session with Ellucian’s User Experience team.

The 2026 Experience Idol partner winners include:

Best in Extensibility: honoring solutions that demonstrate seamless integration through APIs, data pipelines, and platform interoperability.

ESM Solutions

ESM Solutions delivers a personalized procurement experience through purchase cards in Ellucian’s central workspace that brings purchasing, approvals, and budget insights together in a single interface. By integrating seamlessly with Ellucian systems, the solution provides real-time visibility into spending and ensures compliance through built-in validations and workflows. Users can manage transactions, track progress, and make informed decisions from one dashboard, reducing complexity and improving efficiency across finance and procurement teams.

Best Student Impact: celebrating solutions that deliver measurable improvements to the student experience.

Entrinsik

Entrinsik’s AI-powered card created for Ellucian’s central workspace delivers a personalized, conversational interface that enables students to access real-time information and take action directly from their dashboard. By leveraging low-code integrations and multiple system integrations, the assistant can surface holds, financial data, and academic information while allowing secure updates with user approval. This solution meets students where they are, providing immediate, context-aware support that improves engagement, reduces friction, and helps remove barriers to student success.

Student Wellness Challenge: recognizing innovative, data-informed approaches to addressing student wellness.

Ferrilli

Ferrilli’s Stress and Wellness card provides students with immediate access to mental health resources and proactive support directly within Ellucian’s central workspace. Features include guided stress-relief exercises, centralized resource hubs, and a “Stressed About Class” workflow that connects students with instructors and escalates concerns if needed. Built using Ellucian’s low-code integrations and business process automation, the solution ensures timely intervention and creates a structured support system that helps students feel seen, supported, and connected.

To learn more about Ellucian solutions, visit: https://www.ellucian.com/

WHAT IS ELLUCIAN
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian’s AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrolment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian’s innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Media Contacts
Greg Giangrande, Chief Marketing Officer
Greg.Giangrande@Ellucian.com

Jess Weston, Manager, Communications
Jess.Weston@Ellucian.com

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SOURCE Ellucian

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PaleBlueDot AI Launches PBD TokenRouter, a Unified Platform for Accessing AI Models

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Company also unveils premium credit program for builders, startups, and enterprises to accelerate growth

PALO ALTO, Calif., April 21, 2026 /PRNewswire/ — PaleBlueDot AI today announced the launch of PBD TokenRouter at tokenrouter.com, a new platform designed to make it easier and more affordable for organizations of every size to access and manage artificial intelligence models.

Built for business use from day one, PBD TokenRouter serves the full spectrum of builders in the AI era: builders, startups, and enterprises running mission-critical AI workloads. The platform provides a comprehensive, business-to-business solution that centralizes control over AI resources for teams scaling adoption while maintaining operational and cost discipline.

Leveraging the company’s Token Factory model and existing compute infrastructure, PBD TokenRouter expands into a full-stack intelligence solution that combines proprietary token production with an ecosystem-driven go-to-market approach. Through a single integration point, PBD TokenRouter consolidates frontier providers into a single API layer that powers any AI application with all token usage managed in one place.

“Our goal is simple: to deliver faster, better, and cheaper access to intelligence infrastructure for everyone,” said Stephen Watts, CEO of PaleBlueDot AI. “Builders shouldn’t have to re-architect their stack every time a model provider goes down or a better model ships. PBD TokenRouter handles orchestration, failover, and access management, so that builders, startups, and enterprises can focus on what they’re actually building.”

Unified AI Access with Enterprise-Grade Governance

PBD TokenRouter is designed to help organizations control and optimize AI spend while ensuring consistent performance by eliminating the need for individual account registrations, replacing fragmented workflows with streamlined administration across internal teams and projects to consolidate oversight of AI usage and costs.

Key capabilities include:

Smart Token Routing: A proprietary skill that analyzes each request and routes it to the model best suited for the task, optimizing performance and cost automatically.Multi-Channel Automatic Failover: PBD TokenRouter maintains connections across multiple upstream providers, direct model access, and PBD’s self-hosted inference cloud, enabling 99.95% uptime when any route degrades.Real-Time Cost Governance: Automated budget enforcement operates at the member, team, and department level across the full request lifecycle, replacing manual reconciliation with programmatic spend controls.Smart Caching: Intelligent request deduplication and result reuse reduce unnecessary token consumption without requiring application-level changes.

PaleBlueDot AI also unveiled its Premium Token Credit Program, which selects 100 builders, startups, and enterprises each month to receive free inference credits. The program is designed to connect PBD TokenRouter with developers, founders, and teams driving the most meaningful work in AI today. As part of the program, PBD TokenRouter will host and sponsor global hackathons, partner with organizations around the world on events and programs, and support broader AI research initiatives.

PBD TokenRouter is available now at tokenrouter.com.

Contact:
palebluedotAI@fgsglobal.com

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SOURCE PaleBlueDot AI

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