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Top Five Applications Priorities for Technology Leaders in 2024 Published in New Report by Info-Tech Research Group

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Info-Tech’s Applications Priorities 2024 report highlights the transformative strategies technology leaders will need to consider for this year, including digital experience enhancement, AI democratization, predictive solution management, multisource ecosystem integration, and intelligent solution delivery. By embracing the global IT research and advisory firm’s recommended priorities, organizations can better align their application strategies with evolving business goals, fostering innovation and competitive advantage in a rapidly changing digital landscape.

TORONTO, Feb. 19, 2024 /PRNewswire/ – As organizations continue to navigate the complexities of the digital era, which has been marked by exponential advancements in AI and technology, the strategic deployment of modern, practical applications has become indispensable for sustaining competitive advantage and realizing business goals. Info-Tech Research Group’s recently published Applications Priorities 2024 report offers a comprehensive guide for applications leaders as it outlines the adoption of emerging technologies and practices to enhance organizational capabilities in 2024 and beyond.

Info-Tech’s annual report identifies five key priorities that range from delivering exceptional digital experiences to democratizing AI access. The recommended priorities are set to redefine the role of applications in driving business success this year. By focusing on these areas, IT and applications leaders can ensure their application portfolios are not just current but are also driving innovation and competitive advantage in their industry.

“Applications are critical components in any business strategic plan. They can directly influence an organization’s ability to be dynamic, flexible, and responsive to changing expectations, business conditions, and technologies,” says Andrew Kum-Seun, research director at Info-Tech Research Group. “Business leaders are continuously looking for innovative ways to better position their application portfolios to satisfy their goals and objectives, which is achieved through applications priorities. Given the scope and costs involved, these priorities must be carefully crafted to clearly state achievable business outcomes that satisfy the different needs of diverse groups of customers, stakeholders, and users.”

The Applications Priorities 2024 report outlines the key disruptors applications teams face that have an impact on how work is conducted, how services are delivered, and how organizations interact with their customers. From the democratization of IT enabling more user-driven development through no-code platforms to the constraints of budgets that limit growth and innovation, the digital landscape is rapidly evolving. Info-Tech’s report emphasizes the importance for applications leaders and their organizations to acknowledge these disruptors and adapt to them, which can help not only mitigate risks but also create new opportunities for growth and innovation.

“Expectations on applications teams are increasing because of business operations’ growing reliance on applications, data, and other technologies,” says Bhavya Vora, research analyst at Info-Tech Research Group. “Stakeholders and executives must invest in the alleviation of these application delivery and management challenges to effectively deliver on their organization’s priorities.”

Drawing on a wealth of data and insights, the new report leverages findings from experts in the industry as well as data from Info-Tech’s CEO-CIO Alignment diagnostic and CIO Business Vision diagnostic. Additional data was also gathered and analyzed from Info-Tech’s Tech Trends 2024 report, as well as the HR Trends Report 2024 from the firms’ McLean & Company division.

The Applications Priorities 2024 report provides applications leaders with a comprehensive overview of the applications landscape. The report highlights the following five key initiatives essential for navigating the complexities of today’s digital environment, driving innovation, and aligning application strategies with an organization’s overarching goals for 2024 and the coming years:

Digital Experience – deliver valuable user, customer, employee, and brand experiences. 
At the heart of a modern business strategy, digital experience (DX) refers to the entirety of interactions between a user and an organization through digital products and services. To harness the full potential of DX, the report advises applications leaders to define and build a digital business strategy that prioritizes user, employee, and customer needs. Key recommendations include focusing on DX and quality in product and service delivery, fostering collaborative delivery practices, and continuously monitoring and managing digital products and services. Additionally, the selection and delivery of DX technologies, coupled with strong stakeholder, partner, and vendor relationships, is essential for sustaining a dynamic and responsive digital system.Democratized AI – Extend AI access to everyone in the organization. 
As AI increasingly becomes an executive priority, the push for its widespread adoption throughout organizations is gaining tremendous momentum. According to the report, 40% of organizations have already invested in AI and ML, and 47% anticipate a positive business impact. Democratized AI has emerged as a key step in business process automation and an organization’s AI journey. This initiative aims to make AI tools accessible to a wide range of organizational members, irrespective of their technical expertise, thereby fostering an inclusive environment for innovation. However, scaled AI implementations come with many challenges that must be addressed to fully realize the benefits of this priority. In the report, the firm advises applications leaders to identify potential AI use cases and assess the various AI tooling options. By optimizing AI-supporting capabilities and establishing a scalable AI deployment and governance framework, organizations can gradually integrate AI, unlocking its full potential across various business functions.Predictive Solution Management – Predict, prevent, and mitigate solution issues before they happen. 
Moving beyond traditional application maintenance, predictive solution management proactively addresses potential issues before they impact operations. This advanced approach uses data analytics, statistical models, and forecasting to anticipate and mitigate future system challenges. The report recommends applications leaders reinforce their maintenance strategies by assessing the health and technical debt of their applications. Info-Tech further advises embracing site reliability engineering (SRE) and DevOps methodologies, making IT operations insights widely accessible for broader consumption, and integrating AI within IT operations and applications teams. By adopting these practices, organizations can ensure their applications remain robust, reliable, and aligned with evolving business needs.Multisource Ecosystem – Manage a mutually beneficial ecosystem composed of internally and externally managed solutions and partners.
Info-Tech’s report describes this approach as an integrated network of internally and externally sourced technologies. The essence of a multisource ecosystem lies in its ability to foster mutually beneficial relationships among a diverse array of partners, customers, and technology partners. Multisource ecosystems thrive on the seamless integration of data and workflows across various domains, including departments, tools, systems, customers, suppliers, and external partners. Unlike traditional hierarchical structures, these ecosystems are dynamic, with partnerships that are adaptable and not managed in a manner similar to an integrated organization. They are built on changing and sometimes voluntary partnerships and collaboration among independent entities that can form and break apart suddenly. To take full advantage of a multisource ecosystem, applications leaders should define and articulate clear goals, develop a sourcing partner strategy, strengthen enterprise integration practices, manage their solution architecture and application portfolio, and foster strong relationships with all stakeholders.Intelligent Solution Delivery – Embed AI into your solution delivery practice. 
With mounting demands for high-value solutions amid limited resources and complex environments, embedding AI into solution delivery practices is often viewed as an ideal test pilot. AI’s potential to enhance productivity, generate usable test data, and preemptively identify issues positions it as a transformative force within the solution delivery lifecycle (SDLC). Some of the prominent AI applications that are making strides in the field include synthetic data generation, automated code creation, defect forecasting and debugging, and UI design and prototyping, as well as requirements documentation and elicitation. The firm recommends that applications leaders focus on optimizing their SDLC practice and explore different AI and automated SDLC tools to elevate their solution delivery frameworks this year.

The Applications Priorities 2024 report also includes insights in the form of case studies from organizations and their clients, such as Mastercard, Bloomberg, Carousel, e-Estonia, and GitHub Copilot.

As the digital landscape continues to evolve at an exponential pace, the Applications Priorities 2024 report provides applications leaders with a guide to optimizing their application portfolios and teams. By implementing the outlined priorities, leaders can ensure their application strategies are not only aligned with their organizational objectives but are designed to drive innovation and maintain a competitive edge. This approach will enable applications leaders to transform their application portfolios into dynamic assets that respond effectively to the changing demands of the business environment, fostering a culture of agility and sustained growth.

Those interested in exploring the specific 2024 applications priorities recommended by Info-Tech Research Group are invited to register for the firm’s webinar on Wednesday, March 6, at 1:00 PM ET/10:00 AM PT.

For exclusive media commentary from Andrew Kum-Seun and Bhavya Vora, experts in applications management and SDLC optimization, or to access the complete Applications Priorities 2024 report, please contact pr@infotech.com.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 professionals. The company produces unbiased and highly relevant research to help CIOs and leaders make strategic, timely, and well-informed decisions. For more than 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to view the latest research, visit infotech.com and connect via LinkedIn and X.

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Safetyfirst Systems, LLC Provides Notice of Data Security Event

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PARSIPPANY, N.J., July 23, 2026 /PRNewswire/ — Safetyfirst Systems, LLC (“SFS”) is providing notice of a data security event that may involve information relating to certain individuals. While SFS is not aware of any misuse of information associated with this event, it is providing notice to potentially affected individuals out of an abundance of caution.

On January 19, 2026, SFS identified suspicious activity involving a limited portion of its server environment. Upon discovering the activity, SFS quickly took steps to secure its systems, notified federal law enforcement, engaged leading third-party forensic specialists, and performed a detailed investigation into the nature, scope, and impact of the activity. The investigation determined that an unauthorized actor accessed and/or acquired certain files from limited SFS systems between January 16, 2026, and January 19, 2026. SFS then conducted a comprehensive review of the affected files to determine what information may have been involved and identify the individuals to whom the information relates. The review has recently concluded, and SFS is providing this notification to potentially impacted individuals out of an abundance of caution. Although the types of information vary by individual, the affected information may include names, Social Security numbers, and driver’s license numbers.

Protecting the privacy and security of the information entrusted to SFS is a responsibility the company takes very seriously. In response to this event, SFS promptly strengthened security measures, continues to enhance its technical safeguards and monitoring capabilities, and is reviewing existing policies and procedures to further protect against similar incidents in the future. SFS is also providing notice to potentially affected individuals and, where required, appropriate regulatory authorities.

Although SFS is unaware of any misuse of personal information impacted by this event, individuals are encouraged to remain vigilant against events of identity theft by reviewing account statements, explanation of benefits, and monitoring free credit reports for suspicious activity and to detect errors. Any suspicious activity should be reported to the appropriate insurance company, health care provider, or financial institution.

Individuals seeking additional information regarding this event can contact SFS’s dedicated assistance line at 1-833-289-5523 between the hours of 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, excluding holidays. Individuals may also write to SFS at PO Box 101, 3299 US Highway 46, Parsippany, NJ 07054-9998.

 

View original content:https://www.prnewswire.com/news-releases/safetyfirst-systems-llc-provides-notice-of-data-security-event-302831894.html

SOURCE Safetyfirst Systems, LLC

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Sunrate and Mastercard Release White Paper on Agentic AI and the Future of B2B Global Payments

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SHANGHAI, July 24, 2026 /PRNewswire/ — Sunrate, the global payment and treasury management platform, and Mastercard, a global technology company in the payments industry, unveiled a joint white paper, Beyond Automation: Defining Agentic Global Payments, at the 2026 World Artificial Intelligence Conference (WAIC).

Among the first reports in the payments industry to examine the impact of Agentic AI on B2B cross-border payments, the white paper provides a comprehensive framework for understanding how AI agents are reshaping enterprise payment operations. It proposes that cross-border payments are evolving beyond digitisation and automation into a new stage: Autonomy—where AI agents with reasoning, planning, and execution capabilities can independently orchestrate and optimise end-to-end payment and treasury workflows within defined governance frameworks.

As businesses expand across borders, B2B cross-border payments continue to be constrained by fragmented workflows, disconnected systems, foreign exchange inefficiencies, rising compliance requirements, and complex reconciliation processes. While traditional automation improves individual tasks, the white paper demonstrates that Agentic AI represents a fundamental shift by enabling intelligent agents to coordinate entire payment journeys across systems, counterparties, and approval workflows.

Drawing on Sunrate’s global payment infrastructure and AI-native product capabilities, together with Mastercard’s expertise in secure payment networks and data intelligence, the white paper defines Agentic Global Payments — a new category of AI-native global payment infrastructure built to automate and manage complex enterprise workflows.

The report identifies 16 major pain points across the B2B payment lifecycle and outlines 13 high-value AI use cases spanning supplier onboarding, accounts payable and receivable, virtual commercial cards, payment routing, foreign exchange management, compliance screening, fraud detection, reconciliation, and conversational operational support. It also demonstrates how AI agents can automate complex workflows—from extracting information across multiple document formats and conducting compliance checks to initiating payments, optimising FX execution, and completing reconciliation—while operating within enterprise governance and control frameworks.

The white paper further highlights that trusted adoption of agentic payments depends on more than technological capability. It identifies governance, transparency, security, and ecosystem collaboration as essential foundations for enterprise deployment, supported by frameworks such as Know Your Agent (KYA), payment tokenisation, auditability, and cross-industry interoperability.

Sunrate.AI portfolio currently includes the Payment Agent, FX Agent, Compliance Agent, Onboarding Agent, and Chat Agent, designed to help enterprises automate and optimise critical payment and treasury processes while maintaining compliance and operational control.

Mastercard has also been actively building the foundations for trusted agentic commerce – combining AI capabilities with verifiable authorisation, clear accountability and proven payments security. Its work in this area, including Agent Pay (alongside Agent Pay for Machines) and Verifiable Intent, are proof points in how Mastercard is enabling AI to participate in commerce safely and transparently. 

“Our mission is to make global payments seamless, compliant, and intelligent,” said Paul Meng, Co-founder and CEO of Sunrate. “As businesses continue expanding internationally, AI agents will fundamentally reshape how enterprises manage global payments—enabling smoother capital flows, reducing operational friction, and embedding real-time intelligence into every payment decision. This white paper represents an important step in helping the industry understand how Agentic AI can be deployed responsibly at enterprise scale.”

“Agentic commerce is changing how businesses make and execute payment decisions, but speed without accountability creates new categories of risk,” said Anouska Ladds, Executive Vice President, Commercial & New Payment Flows, Asia Pacific, Mastercard. “As AI starts to act on behalf of businesses, autonomous payment decisions need a clear, auditable chain of identity, intent and action. That’s what allows organisations to delegate with genuine confidence — and what will determine whether agentic commerce scales past pilots.”

Released under WAIC 2026’s theme, “Intelligent Partners, Co-creating the Future,” the white paper provides business leaders with practical guidance on adopting AI-driven payment capabilities, covering implementation approaches, governance considerations, and real-world enterprise applications.

By combining Sunrate’s expertise in global payments and treasury management with Mastercard’s trusted payment infrastructure and network capabilities, the collaboration reflects a shared commitment to accelerating the next generation of intelligent, secure, and autonomous B2B global payments.

Click here to check the white paper.

About Sunrate

Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network, and unified solutions.

Sunrate operates through offices across key markets, including Singapore, Kuala Lumpur, Jakarta, Hong Kong, Shanghai, and London. The company partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa. To learn more about Sunrate, visit https://www.sunrate.com/.

About Mastercard

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. 

www.mastercard.com

SOURCE Sunrate

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JAMS Launches AI for Enterprise Job Scheduling: JAX and JAMS MCP

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A new AI agent and an open-standard connector let IT teams query, diagnose, and manage automation in plain language, on the model they choose, with operational data able to stay onshore inside their own network

SYDNEY, July 24, 2026 /PRNewswire/ — JAMS Software, an orchestration solution for scheduled and event-driven automation, today announced the general availability of two AI capabilities for enterprise job scheduling: JAX, an AI agent built into the JAMS Web Client, and JAMS MCP, a connector built on the open Model Context Protocol standard that brings JAMS into external AI coding tools. Both capabilities ship at no additional cost as part of JAMS Web.

Automation environments grow faster than the teams that run them. Jobs multiply across SQL Server, Azure Data Factory, Airflow, SAP, JDE, and Banner, and when one fails, finding the root cause often means searching several consoles at once, frequently outside business hours. At the same time, IT leaders carry pressure to adopt AI while staying accountable for where operational data goes. JAX and JAMS MCP close both gaps together.

Full details on how JAX and JAMS MCP work, including the control model behind every action, are available at jamsscheduler.com/product/ai.

JAX is an AI agent that runs inside the JAMS Web Client. It finds jobs, troubleshoots failures, and answers how-to questions in plain language, with each response grounded in the JAMS user guide and checked against a built-in glossary. JAX acts only when a user asks it to. Reads flow freely, and every write action pauses for the user’s explicit approval before it runs. JAX does not learn between sessions, and conversations are not retained on the server.

JAMS MCP is a connector, built on the open Model Context Protocol standard, that brings JAMS into the AI tools engineering teams already use, including Cursor, VS Code with Copilot, Claude Code, Claude Desktop, and Codex. Users query jobs, investigate failures, and manage runs in plain language without leaving their tool.

Both capabilities run inside the customer’s own network and act as the signed-in user, with that user’s exact JAMS permissions. There is no elevated AI account: whatever a user cannot do in the JAMS interface, JAX and JAMS MCP cannot do on that user’s behalf. Every JAX and MCP operation is recorded in its own dedicated log, and changes made through the JAMS API land in the JAMS audit trail like any other change. Customers choose their own AI model, whether a commercial provider such as OpenAI or Anthropic or a model running entirely on their own hardware, and JAMS never trains on customer data. In the current release, neither feature edits or deletes a job, folder, schedule, or agent definition. For teams that need operational data to stay onshore, JAX runs on a local model entirely inside the customer’s own network, so nothing leaves at all.

“Adopting AI usually means giving something up, most often visibility into where your data goes,” said Pete Hegland, Chief Executive Officer of JAMS Software. “We built JAX and JAMS MCP so that trade does not have to happen. Every action runs as the signed-in user, every change waits for approval, and the model can run on the customer’s own hardware, keeping operational data onshore.”

“For teams across Australia, New Zealand, and Singapore, two things matter: keeping data onshore, and getting answers when a job fails after hours,” said Shayne Cooper, Account Executive for APAC at JAMS Software. “JAX and JAMS MCP address both. The model can run on the customer’s own hardware, and the answer arrives in plain language at the moment it is needed.”

JAX and JAMS MCP are available now to all JAMS Web customers across Australia, New Zealand, and Singapore, with no separate licence, SKU, or additional cost. AI-assisted creation of new jobs and workflows from a plain-language description is on the roadmap for a future release, gated by the same approvals and permissions as every other action.

Learn how JAX and JAMS MCP work at https://jamsscheduler.com/product/ai.

Fast facts

JAX is an AI agent built into the JAMS Web Client for job scheduling and workflow automation.JAMS MCP is a connector built on the open Model Context Protocol standard, for Cursor, VS Code with Copilot, Claude Code, Claude Desktop, and Codex.Both act as the signed-in user, with that user’s exact JAMS permissions, and there is no elevated AI account.Customers choose the AI model, including a local model that runs entirely inside their own network.JAMS never trains on customer data.Both are available now at no additional cost as part of JAMS Web.

About JAMS Software
Founded in 1987, JAMS Software is an orchestration solution that helps IT teams centralize, automate, and manage scheduled and event-driven jobs across complex, hybrid environments. Over 850 customers rely on JAMS to run their automated workloads. JAMS Software, LLC is headquartered at 108 Patriot Drive, Suite A, Middletown, DE 19709.

Media Contact
Bobby Schmidt, Vice President of Marketing
press@jamssoftware.com
800.261.4267

 

 

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