Technology
Lucid Announces Fourth Quarter and Full Year 2023 Financial Results
Published
2 years agoon
By
Delivered 1,734 vehicles in Q4 and 6,001 vehicles in 2023, up 37% compared to full year 2022Produced 2,391 vehicles in Q4 and 8,428 vehicles in 2023, meeting the higher-end of 2023 annual production guidance of 8,000 to 8,500 vehiclesQ4 revenue of $157.2 million and annual revenue of $595.3 millionEnded the quarter with approximately $4.78 billion of total liquidityLucid is embarking on the Company’s next transformational phase, with the expansion of its vehicle lineup and total addressable market2024 production guidance of approximately 9,000 vehicles
NEWARK, Calif., Feb. 21, 2024 /PRNewswire/ — Lucid Group, Inc. (NASDAQ: LCID), setting new standards for luxury electric experience with the Lucid Air, America’s most awarded new luxury vehicle 1 and selected to Car and Driver’s 10Best list for 2024, today announced financial results for its fourth quarter and full year ended December 31, 2023. The earnings presentation is available on its investor relations website (https://ir.lucidmotors.com).
The Company produced 2,391 vehicles during Q4 and delivered 1,734 vehicles during the same period. On a full-year basis, the Company produced 8,428 vehicles, meeting the higher end of the 2023 annual production guidance of 8,000 to 8,500 vehicles, and delivered 6,001 vehicles in 2023. Lucid today also announced its 2024 annual production guidance of approximately 9,000 vehicles, and will continue to prudently manage and adjust production to meet sales and delivery needs.
Lucid reported fourth quarter revenue of $157.2 million and annual revenue of $595.3 million, ending the quarter with approximately $4.78 billion of total liquidity.
“Lucid is investing for the long term in technology, manufacturing and partnerships to further solidify our place in the market as the premier luxury EV brand in the world,” said Peter Rawlinson, Lucid’s CEO and CTO. “In 2023, we made our first strategic technology arrangement, gained market share, completed the Air lineup, and unveiled Gravity. As we start 2024, I’m very excited about the year ahead and beyond. We are entering the next transformational phase of the Lucid vehicle lineup and are laser-focused on growth.”
“I’d like to echo Peter’s excitement as we start the year,” said Gagan Dhingra, Lucid’s Interim Chief Financial Officer and Principal Accounting Officer. “We outpaced our total addressable market and made headway with our cost optimization programs – a key strategic priority for the Company. I’m excited about the future as Gravity start of production is scheduled for late 2024 and the start of production for our high-volume Midsize platform is scheduled for late 2026.”
Lucid will host a conference call for analysts and investors at 2:30 P.M. PT / 5:30 P.M. ET on February 21, 2024. The live webcast of the conference call will be available on the Investor Relations website at ir.lucidmotors.com. Following the completion of the call, a replay will be available on the same website. Lucid uses its ir.lucidmotors.com website as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.
1 Based on percentage of major industry awards and accolades earned by new luxury vehicles launched in the last three years and on sale in the United States.
About Lucid Group
Lucid’s mission is to inspire the adoption of sustainable energy by creating advanced technologies and the most captivating luxury electric vehicles centered around the human experience. The Company’s first car, the Air, is a state-of-the-art luxury sedan with a California-inspired design. Assembled at Lucid’s factories in Casa Grande, Arizona, and King Abdullah Economic City (KAEC), Saudi Arabia, deliveries of Lucid Air are currently underway to customers in the U.S., Canada, Europe, and the Middle East.
Investor Relations Contact
Media Contact
Trademarks
This communication contains trademarks, service marks, trade names and copyrights of Lucid Group, Inc. and its subsidiaries and other companies, which are the property of their respective owners.
Forward Looking Statements
This communication includes “forward-looking statements” within the meaning of the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by the use of words such as “estimate,” “plan,” “project,” “forecast,” “intend,” “will,” “shall,” “expect,” “anticipate,” “believe,” “seek,” “target,” “continue,” “could,” “may,” “might,” “possible,” “potential,” “predict” or other similar expressions that predict or indicate future events or trends or that are not statements of historical matters. These forward-looking statements include, but are not limited to, statements regarding financial and operating outlook and guidance, future capital expenditures and other operating expenses, ability to control costs, expectations and timing related to commercial product launches, including the Lucid Gravity and Midsize platform, production and delivery volumes, expectations regarding market opportunities and demand for Lucid’s products, the range and performance of Lucid’s vehicles, plans and expectations regarding the Lucid Gravity, including performance, driving range, features, specifications, and Gravity’s potential impact on markets, plans and expectations regarding Lucid’s software, plans and expectations regarding Lucid’s systems approach to the design of the vehicles, plans and expectations regarding Lucid’s integration with North American Charging Standard, including timing and benefits, estimate of the length of time Lucid’s existing cash, cash equivalents and investments will be sufficient to fund planned operations, plans and expectations regarding its future capital raises and funding strategy, the timing of vehicle deliveries, plans and expectations regarding future manufacturing capabilities and facilities, studio and service center openings, ability to mitigate supply chain and logistics risks, plans and expectations regarding the Phase 2 expansion of Lucid’s AMP-1 factory, including potential benefits, ability to vertically integrate production processes, future sales channels and strategies, future market launches and international expansion, including plans and expectations for the AMP-2 manufacturing facility in Saudi Arabia, plans and expectations regarding the purchase agreement with the government of Saudi Arabia, including the total number of vehicles that may be purchased under the agreement, expected order quantities, and the quantity and timing of vehicle deliveries, Lucid’s ability to grow its brand awareness, the potential success of Lucid’s direct-to-consumer sales strategy and future vehicle programs, potential automotive partnerships, including plans and expectations regarding Lucid’s strategic technology arrangement with Aston Martin, and the promise of Lucid’s technology. These statements are based on various assumptions, whether or not identified in this communication, and on the current expectations of Lucid’s management. These forward-looking statements are not intended to serve as, and must not be relied on by any investor as, a guarantee, an assurance, or a definitive statement of fact or probability. Actual events and circumstances are difficult or impossible to predict and may differ from these forward-looking statements. Many actual events and circumstances are beyond the control of Lucid. These forward-looking statements are subject to a number of risks and uncertainties, including changes in domestic and foreign business, market, financial, political and legal conditions, including government closures of banks and liquidity concerns at other financial institutions, a potential global economic recession or other downturn and global conflicts or other geopolitical events; risks related to changes in overall demand for Lucid’s products and services and cancellation of reservations and orders for Lucid’s vehicles; risks related to prices and availability of commodities, Lucid’s supply chain, logistics, inventory management and quality control, and Lucid’s ability to complete the tooling of its manufacturing facilities over time and scale production of the Lucid Air and other vehicles; risks related to the uncertainty of Lucid’s projected financial information; risks related to the timing of expected business milestones and commercial product launches; risks related to the expansion of Lucid’s manufacturing facility, the construction of new manufacturing facilities and the increase of Lucid’s production capacity; Lucid’s ability to manage expenses and control costs; risks related to future market adoption of Lucid’s offerings; the effects of competition and the pace and depth of electric vehicle adoption generally on Lucid’s future business; changes in regulatory requirements, governmental incentives and fuel and energy prices; Lucid’s ability to rapidly innovate; Lucid’s ability to enter into or maintain partnerships with original equipment manufacturers, vendors and technology providers; Lucid’s ability to effectively manage its growth and recruit and retain key employees, including its chief executive officer and executive team; risks related to potential vehicle recalls and buybacks; Lucid’s ability to establish and expand its brand, and capture additional market share, and the risks associated with negative press or reputational harm; Lucid’s ability to effectively utilize or obtain certain credits and other incentives; Lucid’s ability to conduct equity, equity-linked or debt financings in the future; Lucid’s ability to pay interest and principal on its indebtedness; future changes to vehicle specifications which may impact performance, pricing and other expectations; the outcome of any potential litigation, government and regulatory proceedings, investigations and inquiries; and those factors discussed under the heading “Risk Factors” in Part II, Item 1A of Lucid’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2023, as well as in other documents Lucid has filed or will file with the Securities and Exchange Commission, including Lucid’s Annual Report on Form 10-K for the year ended December 31, 2023. If any of these risks materialize or Lucid’s assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. There may be additional risks that Lucid currently does not know or that Lucid currently believes are immaterial that could also cause actual results to differ from those contained in the forward-looking statements. In addition, forward-looking statements reflect Lucid’s expectations, plans or forecasts of future events and views as of the date of this communication. Lucid anticipates that subsequent events and developments will cause Lucid’s assessments to change. However, while Lucid may elect to update these forward-looking statements at some point in the future, Lucid specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Lucid’s assessments as of any date subsequent to the date of this communication. Accordingly, undue reliance should not be placed upon the forward-looking statements.
Non-GAAP Financial Measures and Key Business Metrics
Consolidated financial information has been presented in accordance with US GAAP (“GAAP”) as well as on a non-GAAP basis to supplement our consolidated financial results. Lucid’s non-GAAP financial measures include Adjusted EBITDA and Free Cash Flow which are discussed below.
Adjusted EBITDA is defined as net loss before (1) interest expense, (2) interest income, (3) provision for (benefit from) income taxes, (4) depreciation and amortization, (5) change in fair value of common stock warrant liability, (6) change in fair value of equity securities, (7) stock-based compensation, and (8) restructuring charges. Lucid believes that Adjusted EBITDA provides useful information to Lucid’s management and investors about Lucid’s financial performance. Free Cash Flow is defined as net cash used in operating activities less capital expenditures. Lucid believes that Free Cash Flow provides useful information to Lucid’s management and investors about the amount of cash generated by the business after necessary capital expenditures.
These non-GAAP financial measures facilitate management’s internal comparisons to Lucid’s historical performance. Management believes that it is useful to supplement its GAAP financial statements with this non-GAAP information because management uses such information internally for its operating, budgeting, and financial planning purposes. Management also believes that presentation of the non-GAAP financial measures provides useful information to Lucid’s investors regarding measures of our financial condition and results of operations that Lucid uses to run the business and therefore allows investors to better understand Lucid’s performance. However, these non-GAAP financial and key performance measures have limitations as analytical tools and you should not consider them in isolation or as substitutes for analysis of our results as reported under GAAP.
Non-GAAP information is not prepared under a comprehensive set of accounting rules and therefore, should only be read in conjunction with financial information reported under GAAP when understanding Lucid’s operating performance. In addition, other companies, including companies in Lucid’s industry, may calculate non-GAAP financial measures and key performance measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of Lucid’s non-GAAP financial measures and key performance measures as tools for comparison. A reconciliation between GAAP and non-GAAP financial information is presented below.
LUCID GROUP, INC.
CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in thousands, except share and per share data)
December 31,
2023
December 31,
2022
ASSETS
Current assets:
Cash and cash equivalents
$ 1,369,947
$ 1,735,765
Short-term investments
2,489,798
2,177,231
Accounts receivable, net
51,822
19,542
Inventory
696,236
834,401
Prepaid expenses
69,682
63,548
Other current assets
79,670
81,541
Total current assets
4,757,155
4,912,028
Property, plant and equipment, net
2,810,867
2,166,776
Right-of-use assets
221,508
215,160
Long-term investments
461,029
529,974
Other noncurrent assets
262,159
55,300
TOTAL ASSETS
$ 8,512,718
$ 7,879,238
LIABILITIES
Current liabilities:
Accounts payable
$ 108,724
$ 229,084
Accrued compensation
92,494
63,322
Finance lease liabilities, current portion
8,202
10,586
Other current liabilities
798,990
634,567
Total current liabilities
1,008,410
937,559
Finance lease liabilities, net of current portion
77,653
81,336
Common stock warrant liability
53,664
140,590
Long-term debt
1,996,960
1,991,840
Other long-term liabilities
524,339
378,212
Total liabilities
3,661,026
3,529,537
STOCKHOLDERS’ EQUITY
Common stock, par value $0.0001; 15,000,000,000 shares authorized as of December 31, 2023 and
2022; 2,300,111,489 and 1,830,172,561 shares issued and 2,299,253,664 and 1,829,314,736 shares
outstanding as of December 31, 2023 and 2022, respectively
230
183
Additional paid-in capital
15,066,080
11,752,138
Treasury stock, at cost, 857,825 shares at December 31, 2023 and 2022
(20,716)
(20,716)
Accumulated other comprehensive income (loss)
4,850
(11,572)
Accumulated deficit
(10,198,752)
(7,370,332)
Total stockholders’ equity
4,851,692
4,349,701
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY
$ 8,512,718
$ 7,879,238
LUCID GROUP, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS
(Unaudited)
(in thousands, except share and per share data)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023
2022
2023
2022
Revenue
$ 157,151
$ 257,713
$ 595,271
$ 608,181
Costs and expenses
Cost of revenue
410,015
615,291
1,936,066
1,646,086
Research and development
242,977
221,294
937,012
821,512
Selling, general and administrative
241,026
170,867
797,235
734,574
Restructuring charges
—
—
24,546
—
Total cost and expenses
894,018
1,007,452
3,694,859
3,202,172
Loss from operations
(736,867)
(749,739)
(3,099,588)
(2,593,991)
Other income (expense), net
Change in fair value of common stock warrant liability
25,279
255,899
86,926
1,254,218
Change in fair value of equity securities
5,999
—
5,999
—
Interest income
58,680
29,472
204,274
56,756
Interest expense
(7,777)
(8,075)
(24,915)
(30,596)
Other income (expense), net
934
(366)
(90)
9,532
Total other income, net
83,115
276,930
272,194
1,289,910
Loss before provision for (benefit from) income taxes
(653,752)
(472,809)
(2,827,394)
(1,304,081)
Provision for (benefit from) income taxes
14
(161)
1,026
379
Net loss
(653,766)
(472,648)
(2,828,420)
(1,304,460)
Net loss attributable to common stockholders, basic
(653,766)
(472,648)
(2,828,420)
(1,304,460)
Change in fair value of dilutive warrants
—
—
—
(1,254,218)
Net loss attributable to common stockholders, diluted
$ (653,766)
$ (472,648)
$ (2,828,420)
$ (2,558,678)
Weighted average shares outstanding attributable to common stockholders
Basic
2,292,032,497
1,712,951,982
2,081,772,622
1,678,346,079
Diluted
2,292,032,497
1,712,951,982
2,081,772,622
1,693,258,608
Net loss per share attributable to common stockholders
Basic
$ (0.29)
$ (0.28)
$ (1.36)
$ (0.78)
Diluted
$ (0.29)
$ (0.28)
$ (1.36)
$ (1.51)
Other comprehensive income (loss)
Net unrealized gains (losses) on investments, net of tax
$ 10,079
$ 1,694
$ 12,669
$ (11,572)
Foreign currency translation adjustments
5,134
—
3,753
—
Total other comprehensive income (loss)
15,213
1,694
16,422
(11,572)
Comprehensive loss attributable to common stockholders
$ (638,553)
$ (470,954)
$ (2,811,998)
$ (1,316,032)
LUCID GROUP, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in thousands)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023
2022
2023
2022
Cash flows from operating activities:
Net loss
$ (653,766)
$ (472,648)
$ (2,828,420)
$ (1,304,460)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization
67,498
55,240
233,531
186,583
Amortization of insurance premium
9,265
10,432
39,507
35,620
Non-cash operating lease cost
7,330
5,457
26,201
19,711
Stock-based compensation
63,851
71,255
257,283
423,500
Inventory and firm purchase commitments write-downs
171,574
204,926
906,069
569,479
Change in fair value of common stock warrant liability
(25,279)
(255,899)
(86,926)
(1,254,218)
Net accretion of investment discounts/premiums
(30,504)
(11,435)
(105,432)
(20,695)
Change in fair value of equity securities
(5,999)
—
(5,999)
—
Other non-cash items
6,267
6,113
34,205
10,353
Changes in operating assets and liabilities:
Accounts receivable
(28,731)
(16,987)
(32,509)
(16,498)
Inventory
(82,077)
(350,295)
(658,010)
(1,256,349)
Prepaid expenses
(2,579)
(16,721)
(45,641)
(28,822)
Other current assets
(8,922)
(10,329)
4,758
(43,591)
Other noncurrent assets
(8,000)
(4,148)
(121,790)
(43,230)
Accounts payable
(24,709)
128,253
(139,519)
180,469
Accrued compensation
30,953
14,314
29,172
30,958
Other current liabilities
(10,175)
(16,880)
(71,680)
253,904
Other long-term liabilities
49,454
10,837
75,447
31,028
Net cash used in operating activities
(474,549)
(648,515)
(2,489,753)
(2,226,258)
Cash flows from investing activities:
Purchases of property, plant and equipment
(272,642)
(289,888)
(910,644)
(1,074,852)
Proceeds from government grant
97,500
—
97,500
97,267
Purchases of investments
(413,028)
(1,127,452)
(3,998,282)
(3,854,129)
Proceeds from maturities of investments
1,240,320
1,024,361
3,720,890
1,149,714
Proceeds from sale of investments
—
—
148,388
—
Other investing activities
—
323
(4,827)
323
Net cash provided by (used in) investing activities
652,150
(392,656)
(946,975)
(3,681,677)
Cash flows from financing activities:
Proceeds from issuance of common stock under Underwriting Agreement, net of issuance costs
—
—
1,184,224
—
Proceeds from issuance of common stock under 2023 Subscription Agreement, net of issuance
costs
—
—
1,812,641
—
Proceeds from issuance of common stock under At-the-Market Offering, net of issuance costs
—
594,317
—
594,317
Proceeds from issuance of common stock under 2022 Subscription Agreement
—
915,000
—
915,000
Payment for short-term insurance financing note
—
—
—
(15,330)
Payment for finance lease liabilities
(891)
(1,372)
(5,425)
(4,977)
Proceeds from borrowings
19,991
9,590
62,911
29,818
Repayments for borrowings
—
(13,570)
—
(20,223)
Proceeds from failed sale-leaseback transaction
—
—
—
31,700
Proceeds from exercise of stock options
3,022
3,050
10,343
17,788
Proceeds from employee stock purchase plan
8,747
11,680
23,836
24,562
Tax withholding payments for net settlement of employee awards
(2,910)
(5,894)
(17,615)
(218,789)
Payment for credit facility issuance costs
—
—
—
(6,631)
Net cash provided by financing activities
27,959
1,512,801
3,070,915
1,347,235
Net increase (decrease) in cash, cash equivalents, and restricted cash
205,560
471,630
(365,813)
(4,560,700)
Beginning cash, cash equivalents, and restricted cash
1,165,947
1,265,690
1,737,320
6,298,020
Ending cash, cash equivalents, and restricted cash
$ 1,371,507
$ 1,737,320
$ 1,371,507
$ 1,737,320
LUCID GROUP, INC.
Reconciliation of GAAP to Non-GAAP Financial Measures
(Unaudited)
(in thousands)
Adjusted EBITDA
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023
2022
2023
2022
Net loss (GAAP)
$ (653,766)
$ (472,648)
$ (2,828,420)
$ (1,304,460)
Interest expense
7,777
8,075
24,915
30,596
Interest income
(58,680)
(29,472)
(204,274)
(56,756)
Provision for (benefit from) income taxes
14
(161)
1,026
379
Depreciation and amortization
67,498
55,240
233,531
186,583
Change in fair value of common stock warrant liability
(25,279)
(255,899)
(86,926)
(1,254,218)
Change in fair value of equity securities
(5,999)
—
(5,999)
—
Stock-based compensation
63,851
71,255
258,726
423,500
Restructuring charges
—
—
24,546
—
Adjusted EBITDA (non-GAAP)
$ (604,584)
$ (623,610)
$ (2,582,875)
$ (1,974,376)
Free Cash Flow
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023
2022
2023
2022
Net cash used in operating activities (GAAP)
$ (474,549)
$ (648,515)
$ (2,489,753)
$ (2,226,258)
Capital expenditures
(272,642)
(289,888)
(910,644)
(1,074,852)
Free cash flow (non-GAAP)
$ (747,191)
$ (938,403)
$ (3,400,397)
$ (3,301,110)
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SOURCE Lucid Group
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CHATHAM, ON, July 23, 2026 /CNW/ — A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian Radio-Television and Telecommunications Commission (CRTC) to review and vary Telecom Order 2026-77, which set final wholesale rates for fibre internet services. In that decision, the CRTC approved wholesale rates for fibre internet services that are higher than the retail prices charged by the large carriers. This makes competition impossible, as independent providers are forced to either sell at a loss or set prices above the large carriers, leaving millions of Canadian consumers without competitive options for essential internet services.
The application identifies key errors that led the CRTC to approve severely inflated final wholesale rates, which make it economically impossible for independent providers to compete. The Coalition argues that the CRTC’s incorrect rates negate the very purpose of Canada’s wholesale framework, which is to foster competition in retail broadband markets. Specifically, the Coalition asks the CRTC to make three key changes to Telecom Order 2026-77:
Eliminate one cost factor that is inconsistent with the CRTC’s established costing principles, which artificially increased fibre wholesale rates by an estimated 25% to 30% (the Adjustment Factor).Reduce another element of the costing that is inflated above reasonable levels: The Coalition calls on the CRTC to reduce the markup applied to wholesale fibre services from 30% to 15%, reflecting declining costs, operational efficiencies, and the need to support competition.Correct technical errors relating to certain wholesale fibre speed descriptions.
“Canadians were promised greater competition for fibre internet services, but these rates make competition impossible.” said Andy Kaplan-Myrth, TekSavvy’s Vice President of Regulatory and Carrier Affairs. “The CRTC must correct these errors to ensure its wholesale rates promote broadband competition that challenges the market power of monopoly incumbents, lowers prices, and increases consumer choice.”
About the Coalition
The Coalition consists of competitive telecommunications providers and industry associations advocating for fair wholesale access to fibre networks and a competitive broadband marketplace that delivers affordable, high-quality Internet services to Canadians, including: TekSavvy Solutions Inc., BC Broadband Association (“BCBA”), Canada-Wide Internet Service Providers Association (“CanWISP”), Fibernetics Inc., ISP Telecom Inc., National Capital FreeNet Inc., Novus Entertainment Inc. and Purple Cow Internet Inc.
About TekSavvy Solution Inc.
Based in Chatham, Ontario, TekSavvy is Canada’s largest independent telecom service company. TekSavvy has been proudly delivering award-winning services and fighting for consumers’ rights for nearly 30 years. TekSavvy is committed to providing quality competitive choice and closing Canada’s digital divide.
SOURCE TekSavvy Solutions Inc.
Technology
Monk Launches Voice Collections, Bringing AI Phone Calls and Callbacks to Accounts Receivable
Published
1 hour agoon
July 23, 2026By
Monk’s collections agent, Julia, can now place outbound collection calls and answer inbound AR questions from a dedicated business number, so finance teams can use the channel that collects best without adding headcount.
Multimedia: Watch Voice Collections in action: https://youtu.be/w09PoN1yACE
NEW YORK, July 23, 2026 /PRNewswire/ — Monk, the AI-native accounts receivable platform, today launched Voice Collections. Its collections agent, Julia, can now place outbound collection calls and answer inbound customer questions about invoices and payments from a dedicated phone number for each organization. The feature brings the phone, long the most effective collections channel and the hardest one to scale, into Monk’s Intelligent Collections.
Roughly $10 trillion sits in unpaid invoices worldwide, and the average invoice now takes 59 days to clear (Allianz). Most accounts receivable runs on email, and most of it waits. More than half of B2B invoices in the United States are overdue at any given time, and 92% of businesses are typically paid after their due date (Chaser, 2026). Phone calls recover overdue invoices two to three times better than email (Dunwise), yet 91% of finance teams still rely on email as their main follow-up channel and only 56% use the phone, because calling every overdue account by hand does not scale and a single human dunning call can cost $12 to $18 (HighRadius).
Voice Collections gives teams that coverage. Julia can call on the accounts a playbook flags for phone follow-up, and answer when a customer calls the same number back to ask about an invoice, a payment, or a bank detail. Businesses that follow up on 100% of overdue invoices are 76% more likely to be paid within a week (Chaser), and a voice agent is what makes full coverage possible.
Monk’s collections agent is already proven on the accounts it handles by email. Across Monk’s first 100 customers, Julia reaches customers with a 24% higher response rate than standard dunning and resolves 88.2% of collections with zero human intervention. Voice extends that reach to the phone.
“For years the assumption was that customers would not talk to an AI on the phone,” said George Kurdin, Founder and CEO of Monk. “The evidence now points the other way. People engage with a good voice agent, and in AR the phone was always the channel that collected best. We built Voice Collections so finance teams can finally use it at the scale email gave them.”
That assumption is worth retiring. In a University of Chicago Booth field study of roughly 70,000 interviews, people interviewed by a voice AI agent were 12% more likely to receive an offer, 18% more likely to start, and 17% more likely to still be there after 30 days, and 80% chose the voice AI over a human when given the choice. The setting was recruiting rather than collections, but the finding travels: given a capable voice agent, people lean in rather than hang up. A call also does something email cannot, which is secure a verbal promise to pay in the moment.
Built for finance, with the phone agents kept with strict guardrails
Voice in finance has to be constrained, and Monk designed Voice Collections around that from the start. The agent is read-only on the phone. It answers questions, confirms details, and routes the next step. It will not rewrite an invoice, change a payment status, or accept a sensitive payment change by voice.
The agent is also reference-based. If a caller asks about an invoice, Julia asks for both the company name and the invoice number before looking anything up, and it will not search broadly from a single detail. Every inbound and outbound call is kept in the collection record alongside the email history, so a callback is part of the same thread the team already sees, and anything that needs judgment escalates to a person.
“Voice in finance has to be careful by design,” said Joe Zhou, Co-Founder and CTO of Monk. “Julia will not browse across accounts or move money over the phone. A caller has to bring the company name and invoice number before it confirms anything, and every call lands in the record. In finance a 1% mistake is still unacceptable, so we built for that first and added the reach second.”
Teams run autonomous collections on Monk
Monk runs collections for finance teams at companies like Unify, Pump, Siro, and Elate, and Voice Collections extends what those teams already do by email onto the phone.
“We chose Monk to help automate our collections, a process previously demanding several hours a week of manual, one-off outreach,” said Will Stewart, Head of Finance and BizOps at Unify. “Today, our Monk agent is always running in the background and I have a single dashboard to manage AR from.”
At Pump, which manages volume across more than 1,500 customers, Monk has helped collect over $10 million in recent months.
Voice AI is now infrastructure
The timing reflects how far voice AI has come. It has moved from demo to infrastructure: Vapi has processed more than 1 billion calls, Bland handles over 3.5 million calls a week, and ElevenLabs raised a $500 million round at an $11 billion valuation in early 2026. Monk builds Voice Collections on that foundation and adds the part finance actually needs, which is the AR context, the controls, and the audit trail.
Voice Collections is available now as an opt-in feature. Monk configures the dedicated number and call behavior with each organization before turning it on in Collections. See it in action: https://youtu.be/w09PoN1yACE.
About Monk
Monk is the AI-native accounts receivable platform that helps finance teams turn revenue into cash. Its agent, Julia, runs collections, cash application, and forecasting as one connected system. Monk resolves 88.2% of collections with zero human intervention, reaches customers with a 24% higher response rate than standard dunning, reduces DSO by more than 40%, automatically matches 80% of incoming payments with a full audit trail, and gives finance teams back roughly 26 hours a month. Teams onboard in under a week and see results in their first month. More than $1.5 billion in receivables is managed on the platform, including for customers like Profound and ElevenLabs. Monk has raised $25 million and is based in New York.
Media contact
Kendall Warson
kendall@monk.com
+1 415-827-6585
Sources: Chaser 2026 Accounts Receivable research; Dunwise dunning research; HighRadius collection call cost analysis; University of Chicago Booth field study on AI in recruiting; voice AI figures compiled by Enterprise DNA; Federal Reserve data; Allianz Worldwide DSO survey.
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