Connect with us

Technology

Speech Analytics Market worth $7.3 billion by 2029 – Exclusive Report by MarketsandMarkets™

Published

3 years ago

on

CHICAGO, Feb. 28, 2024 /PRNewswire/ — Advances in artificial intelligence (AI) and machine learning (ML), real-time analytics, multilingual and multichannel support, emotion and sentiment analysis, conversational AI integration, customer experience, compliance, integration with CRM and CX platforms, and industry-specific solutions are what will shape the Speech Analytics Market in the future. These factors will also drive innovation and value creation in customer interaction analysis and decision-making processes.

 The Speech Analytics Market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period, according to a new report by MarketsandMarkets™. Key driving factors include the rising demand for improving omnichannel integration capabilities, the increasing emphasis on monitoring and improving agent performance, and the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction.

Browse in-depth TOC on “Speech Analytics Market”

260 – Tables
63 – Figures
300 – Pages

Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=17297779

Scope of the Report

Report Metrics

Details

Market size available for years

2019–2029

Base year considered

2023

Forecast period

2024–2029

Forecast units

USD (Billion)

Segments Covered

Offering, Business Function, Channel, Vertical, and Region

Geographies covered

North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America

Companies covered

Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore (US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US)

 

Emotion detection software functionality segment to register largest market size during forecast period

Emotion detection functionality in speech analytics software plays a crucial role in understanding and analyzing the emotional aspects of customer interactions. By utilizing advanced algorithms and machine learning techniques, this feature enables organizations to identify and classify various emotions expressed by customers during conversations, such as happiness, frustration, anger, or satisfaction. Emotion detection allows supervisors and managers to assess the emotional tone of customer interactions and evaluate agent performance accordingly. By identifying instances of customer dissatisfaction or stress, organizations can provide targeted coaching and training to agents to improve communication skills and handle challenging situations more effectively.

Request Sample Pages@ https://www.marketsandmarkets.com/requestsampleNew.asp?id=17297779

Services segment to witness higher CAGR during forecast period

Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey. These services encompass consulting and advisory, implementation and deployment, training and education, support and maintenance, customization and integration, as well as data analysis and insights. Through these offerings, service providers empower organizations to effectively deploy, optimize, and derive actionable insights from speech analytics solutions, ultimately driving business growth, enhancing customer experiences, and ensuring operational excellence.

VOIP and messaging platforms to register for the highest market size during the forecast period

Speech analytics software increasingly integrates with VOIP (Voice over Internet Protocol) and messaging platforms to enhance customer interactions and glean valuable insights from communication channels. The speech analytics software deployed across VOIP and messaging platforms offers organizations a comprehensive solution for monitoring, analyzing, and optimizing customer interactions across various communication channels. This integration enables organizations to gain deeper insights into customer behavior, enhance agent performance, and deliver more personalized and effective customer experiences.

Asia Pacific to witness highest CAGR during forecast period

In the Asia Pacific region, the adoption of speech analytics solutions is steadily increasing as organizations recognize the importance of leveraging customer insights to enhance operational efficiency and drive business growth. The region is experiencing rapid economic growth, leading to increased consumer spending and a greater focus on customer service excellence. Organizations across various industries, including banking, telecom, retail, and healthcare, invest in speech analytics solutions to gain actionable insights from customer interactions and improve service delivery. Many countries in the Asia Pacific are undergoing significant digital transformation, driven by technological advancements and changing consumer preferences. As businesses digitize their operations and expand their online presence, the need for advanced analytics tools, such as speech analytics, to understand customer behavior and preferences becomes more evident.

Top Key Companies in Speech Analytics Market:

Some major players in the Speech Analytics Market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Covin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).

Recent Developments:

In October 2023, NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE’s industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry’s only AI purpose-built for CX, combined with LiveVox’s sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interactions, voice and digital, attended, and unattended, inbound and outbound.In May 2023, BT and Five9, a prominent provider of the intelligent CX Platform, have announced an expansion of their partnership aimed at enriching the array of contact center services and solutions available to organizations worldwide. As part of this collaboration, BT will extend the offering of the Five9 Intelligent CX Platform to both new and existing customers as a managed service.In March 2023, Verint partnered with Google Cloud aimed at enhancing contact center performance. This partnership focuses on integrating Google Cloud’s Contact Center AI with the Verint Customer Engagement Platform to empower organizations in improving their customer service capabilities.In January 2023, OpenText completed the acquisition of Micro Focus to help enterprise professionals secure their operations, gain more insight into their information, and better manage an increasingly hybrid and complex digital fabric with a new generation of tools that include Cybersecurity, Digital Operations Management, Applications Modernization & Delivery and AI & Analytics.In January 2023,Genesys has unveiled a new Strategic Collaboration Agreement (SCA) with AWS. This collaboration aims to assist organizations in crafting exceptional experiences by fostering deeper integration of technologies and leveraging intelligent, automated solutions.

Inquire Before Buying@ https://www.marketsandmarkets.com/Enquiry_Before_BuyingNew.asp?id=17297779

Speech Analytics Market Advantages:

By analysing spoken conversations, speech analytics technologies enable businesses better understand their customers’ needs and provide them with higher-quality services by providing insightful data about customer preferences, sentiment, and behaviour.Speech analytics gives businesses the ability to track and assess client interactions in real-time, pinpointing areas that need improvement in customer satisfaction, agent performance, and compliance adherence.By automatically assessing conversations for regulatory infractions, fraud identification, and adherence to compliance processes, speech analytics tools assist businesses in ensuring compliance with laws and internal policies.Speech analytics improves operational efficiency by automating the analysis of massive amounts of spoken data. This reduces human labour, streamlines workflow procedures, and speeds up decision-making based on actionable insights.Through the identification of trends, patterns, and possibilities for customer experience enhancement, speech analytics helps organisations to proactively address customer issues, preferences, and concerns, resulting in enhanced customer satisfaction and loyalty.By spotting and resolving any problems early on—such as consumer complaints, operational inefficiencies, and compliance violations—speech analytics helps reduce risks to the organisation.By pinpointing areas that require improvement based on consumer comments and preferences acquired from encounters, speech analytics insights help to improve products and services.

Report Objectives

To define, describe, and predict the Speech Analytics Market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.To provide detailed information on major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth.To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total marketTo analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Speech Analytics MarketTo analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders.To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East and Africa, and Latin AmericaTo profile key players and comprehensively analyze their market rankings and core competencies.To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the Speech Analytics MarketTo analyze the impact of recession across all the regions across the Speech Analytics Market

Browse Adjacent Markets: Analytics Market Research Reports & Consulting

Related Reports:

Social Media Analytics Market – Global Forecast to 2028

Data Mesh Market– Global Forecast to 2028

Intelligent Document Processing Market – Global Forecast to 2027

Contact Center Analytics Market– Global Forecast to 2027

Speech to Text API Market– Global Forecast to 2026

About MarketsandMarkets™

MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.

MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.

Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.

The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.

Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.

To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.

Contact:
Mr. Aashish Mehra
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA: +1-888-600-6441
Email: sales@marketsandmarkets.com
Research Insight: https://www.marketsandmarkets.com/ResearchInsight/speech-analytics-market.asp
Visit Our Website: https://www.marketsandmarkets.com/
Content Source: https://www.marketsandmarkets.com/PressReleases/speech-analytics.asp

Logo: https://mma.prnewswire.com/media/2297424/MarketsandMarkets_Logo.jpg

 

View original content:https://www.prnewswire.co.uk/news-releases/speech-analytics-market-worth-7-3-billion-by-2029—exclusive-report-by-marketsandmarkets-302073688.html

Related Topics:
Continue Reading

Technology

Tuya Smart Unveils Doova at IFA 2026, an AI Home Companion Robot Designed to Support Independently Living Seniors

Published

10 minutes ago

on

September 5, 2026

By

BERLIN, Sept. 5, 2026 /PRNewswire/ — Tuya Smart (NYSE: TUYA; HKEX: 2391), a global AI cloud platform service provider, today unveiled Doova, its new AI home companion robot, at IFA 2026. Designed for seniors living alone, Doova moves beyond the traditional roles of security devices and household robots, combining proactive safety protection, emotionally intelligent companionship, and seamless smart home coordination to support a safer, more connected, and more comfortable daily life.

For many seniors living independently, the greatest concern is not simply an accident itself, but the time that passes before anyone realizes something is wrong.

Doova is equipped with LDS LiDAR, a four-microphone sound source localization system, and AI vision-based skeletal recognition algorithms. If a user falls or encounters another emergency, they can call out, “Hey Tuya, help,” and Doova will quickly locate the user, move to their side, and assess the situation in real time.

If no response is detected within 60 seconds, Doova automatically initiates an emergency response workflow, sending a two-way live video call alert to family members so assistance can be arranged without delay.

An AI Companion for Everyday Life

Doova combines emotional companionship, daily assistance, and wellness support in a single AI-powered home companion designed specifically for older adults. Its conversational ability is powered by a multimodal large language model, allowing it to hold natural, free-flowing conversations rather than respond only to fixed commands.

During quiet moments at home, Doova can hold conversations, offer company, and play entertainment content to ease feelings of loneliness. In day-to-day life, it can help interpret complex bills and letters, identify potential scam risks, and guide users through operating smart appliances. For health and routine management, Doova can provide reminders for medication, weather updates, and schedules, while also engaging users with light interactive games.

Over time, Doova learns user preferences and becomes more personally helpful in everyday areas such as meal suggestions, gardening advice, and outfit recommendations. In the future, Tuya also plans to introduce value-added services including autonomous item-finding throughout the home, helping reduce anxiety around misplaced belongings.

Smarter In-Home Monitoring for Greater Peace of Mind

When users are away from home, Doova helps make home monitoring simpler and less intrusive.

Unlike conventional patrol-style security devices that follow walls in fixed routes and can feel like overt surveillance, Doova uses a node-oriented coverage strategy designed around the center of each room. It can move from space to space on a dual-wheel drive with caster wheels, perform a 360-degree scan at each location, and automatically generate a safety report that is delivered to the user’s mobile phone, making it easier to stay informed about conditions throughout the home from anywhere. Doova also supports autonomous docking and recharging, so monitoring continues without day-to-day intervention.

A Gentle Smart Home Hub Built for Daily Living

Powered by Tuya’s mature AIoT ecosystem, Doova also serves as a central smart home control hub. With simple voice commands, users can coordinate connected devices across the home, including lighting, curtains, kitchen appliances, and bathroom devices, without complicated setup or operations, lowering the barrier to smart living for seniors.

Doova is also designed to feel like a natural part of the household rather than a piece of equipment. Its soft, curved form moves away from the cold, mechanical look often associated with robots, allowing it to blend more naturally into living spaces. The device height is optimized for interaction whether a user is standing, seated, or reclining, while a 10.1-inch high-definition display and dynamic facial expressions make conversations feel warmer and more engaging.

Doova has drawn strong interest from attendees at IFA 2026, reflecting growing demand for AI solutions that support independent living. With Doova, Tuya continues to extend its AI+IoT ecosystem into new areas of daily life, bringing safety, companionship, and connected living together for seniors who choose to age independently.

About Tuya Smart

Tuya Inc. (NYSE: TUYA; HKEX: 2391) is a leading global AI cloud platform service provider dedicated to bringing AI into everyday life. Through its TuyaOpen open-source development framework and universal AI Agent engines, including the AI Agent development platform, Tuya integrates multimodal AI capabilities to lower barriers for AI development, efficiently advancing the realization of AI-driven lifestyles and accelerating AI integration with the physical world. Tuya offers innovative physical AI solutions for smart devices, commercial applications, and industry developers through its cloud computing and spatial intelligence capabilities. It also provides a complete, open, and neutral global AIoT ecosystem.

As of June 30, 2026, the Tuya AI Developer Platform had over 2,092,000 registered AI developers from more than 200 countries and regions.

View original content to download multimedia:https://www.prnewswire.com/news-releases/tuya-smart-unveils-doova-at-ifa-2026-an-ai-home-companion-robot-designed-to-support-independently-living-seniors-302870623.html

SOURCE Tuya Smart

Continue Reading

Technology

NonPublic delivers over 10x return on SpaceX investments for early investors

Published

10 minutes ago

on

September 5, 2026

By

Private markets technology investment platform NonPublic delivered over a 10x return to early investors, after they saw SpaceX’s valuation soar to a peak of 2.6 trillion following the biggest IPO in history.

SYDNEY, Sept. 5, 2026 /PRNewswire-PRWeb/ — Private markets technology investment platform NonPublic has delivered over a 10x return to early investors, after they saw SpaceX’s valuation soar to a peak of 2.6 trillion following the biggest IPO in history.

“What this outcome illustrates is that the most significant growth in today’s leading technology companies increasingly belongs to private market investors. Most of the money is made before the bell rings, and as companies stay private for longer, that window only widens.”

The NonPublic Group ran 14 vehicles across SpaceX, and xAI which merged into SpaceX, growing US $4.4 million of investor capital into around US$16 million at the IPO price and US$24 million at the June peak, before fees.

SpaceX stock surged 67 percent above its IPO valuation within days of listing, and total market cap still currently sits at over US $2 trillion, but the vast majority of investor returns were realised well before the public markets were granted access.

Direct access to US private placements like these has historically required Australian investors to hold US SEC accreditation or qualified purchaser status, leverage a US-licensed broker, and commit a minimum of US$1 to 5 million per deal.

These requirements are operationally and legally impractical for most eligible Australian investors to meet directly, however NonPublic gave eligible wholesale Australian investors access to the deal by pooling funds through a Special Purpose Vehicle (SPV).

This access was critical given SpaceX remained private for 24 years accruing value before listing, as the average time from founding to IPO for major US technology companies has grown from around four years in the early 2000s to 12 years today.

SpaceX joined the Nasdaq 100 on 7 July. NonPublic believes its investors already captured the bulk of the company’s value creation before public markets opened.

Milan Reinartz, founder and CEO at NonPublic, said: “When we first accessed SpaceX in 2021 at a US$108 billion valuation, many people thought the ceiling was closed. They missed what Starlink represented as a commercial engine, and the long-term mission that gives SpaceX a purpose no competitor can replicate.

“What this outcome illustrates is that the most significant growth in today’s leading technology companies increasingly belongs to private market investors. Most of the money is made before the bell rings, and as companies stay private for longer, that window only widens.

“For eligible Australian wholesale investors, that opportunity has historically been out of reach. Our goal is to provide access to these companies at transparent fee structures through familiar Australian structures, while being clear that disciplined diversification across a portfolio is how investors manage the genuine risks of this asset class.”

Please contact Priyanka Dogra for any interview requests: 0410 593 587

NonPublic (www.nonpublic.com) is an Australian-licensed investment platform providing sophisticated/accredited and professional investors with curated access to exclusive pre-IPO and private market opportunities, with a focus on leading US technology companies. Through a transparent, technology-enabled platform, NonPublic connects investors with high-growth private companies, secondary transactions, and alternative investment opportunities that have traditionally been difficult to access.

NonPublic Pty Ltd holds Australian Financial Services Licence (AFSL) 482668.

Media Contact

Priyanka Dogra, NonPublic, 61 0410593587, priyanka@thirdhemisphere.agency, https://nonpublic.com/

View original content to download multimedia:https://www.prweb.com/releases/nonpublic-delivers-over-10x-return-on-spacex-investments-for-early-investors-302868905.html

SOURCE NonPublic

Continue Reading

Technology

CHiQ Wins AI Home Ecosystem Brand Award, Exploring New Smart Living Experiences Through AI Innovation

Published

1 hour ago

on

September 5, 2026

By

BERLIN, Sept. 5, 2026 /PRNewswire/ — CHiQ, a global smart home brand, received the AI Home Ecosystem Brand Award at IFA 2026 in recognition of its continued innovation in AI technology and smart home ecosystems. The award further highlights CHiQ’s pioneering work in AI-powered smart homes and its ongoing efforts to enhance the user experience through technological breakthrough.

Presented jointly by IDG and IFA, the award is one of the technology innovation honors closely watched by the global consumer electronics and home appliance industry during IFA. It recognizes notable advances in cutting-edge AI technology across the sector, with a focus on practical innovations and applications that contribute to industry development.

“Receiving the AI Home Ecosystem Brand Award is a recognition of CHiQ’s continued exploration of AI-powered smart homes,” said Vinson Fan, Deputy General Manager of Changhong International Brand Business Center. “The value of AI should be reflected not only in the smart features of individual products, but also in understanding users’ needs and enabling different devices and scenarios to work together naturally. CHiQ will continue to deepen the integration of AI into everyday home life, making smart home technology more responsive to users and delivering more convenient, intuitive and personalized experiences to consumers worldwide.”

At this year’s IFA, CHiQ unveiled a range of flagship AI-powered smart home products across key categories, including TVs, refrigerators, washing machines and air conditioners. The RGB MiniLED AI TV features an AI Sports Platform that expands opportunities for exercising at home, while the AI refrigerator uses AI-powered precision control technology to improve food preservation. The washing machines and air conditioners employ intelligent sensing to further optimize garment care and indoor climate control.

Beyond its products, CHiQ continues to explore the intersection of technology, culture and lifestyle. The brand has incorporated panda-inspired elements into its AI interactions to engage users in a more approachable way. Through sports partnerships such as the FIS Ski Jumping World Cup, CHiQ is also connecting its brand with sports and lifestyles familiar to European consumers, further strengthening its localized brand presence.

In recent years, CHiQ has continued to advance the development and application of AI technology, extending its AI capabilities from individual products to a broader range of home appliances and everyday scenarios while steadily strengthening its technological and product innovation capabilities. Building on this award, CHiQ will further expand the role of AI in everyday home life. Through a more open ecosystem and continued technological development, the brand aims to strengthen its global presence and bring more personalized smart living experiences to consumers worldwide.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/chiq-wins-ai-home-ecosystem-brand-award-exploring-new-smart-living-experiences-through-ai-innovation-302870186.html

Continue Reading

Trending