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Vyopta Introduces Aviator to Provide Contextual, AI-Assisted Support to Enhance Customer Experience and Time-to-Value

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AUSTIN, Texas, Feb. 27, 2024 /PRNewswire/ — Vyopta, the global leader in digital collaboration and experience optimization, today announces the launch of Aviator, an innovative AI-assisted support system designed to empower customers. Aviator provides immediate, context-aware assistance, and leverages the collective knowledge of Vyopta’s customer knowledge base and Vyopta Community. This platform ensures that help is always at hand, guiding users towards rapid time-to-value and increased ROI.

Aviator is seamlessly integrated within the Vyopta platform, offering real-time support to users by answering queries and providing solutions based on their current activities. This advanced AI service enhances the user experience throughout the customer journey from onboarding, to supporting changes in the customer’s collaboration environment through experiencing Vyopta’s latest advancements, ensuring every customer can maximize the value of their investment in Vyopta products.

Aviator stands as a steadfast assistant for all users, and it supports the following primary use cases:

Guiding New Customers: Simplifying the onboarding processExpansion Support: Assisting during the addition of new infrastructure & devicesProduct Utilization Enhancement: Offering expertise to extract maximum value from Vyopta, beneficial for both new and experienced usersSeamless Integration of New Technologies: Facilitating quick adaptation as organizations migrate between UCaaS platforms, an increasingly common scenario in today’s dynamic landscape

Before sharing Aviator with customers, Vyopta honed the AI service internally to enhance and scale customer service capabilities. By automating content updates and enriching the generative AI Large Learning Model (LLM) with Vyopta’s knowledge base, troubleshooting guides, and product documentation, Vyopta has significantly scaled its support efficiency. Aviator now stands ready to assist Vyopta users in configuring and troubleshooting, offering solutions instantaneously, thereby eliminating wait times for support.

“Early feedback from Vyopta customers who initially used Aviator has been overwhelmingly positive,” said Alfredo Ramirez, CEO of Vyopta. “AI initiatives like Aviator not only enhance customer experience and autonomy but also allow Vyopta Customer Services to deliver greater value when leveraging Vyopta for new projects.”

One capability that Vyopta expects customers to widely appreciate is the ability to enhance understanding of Vyopta’s data analytics, even for users with limited prior knowledge. Aviator can act as a smart glossary, providing quick definitions and clarifications on data terminology, making it an invaluable tool for users seeking deeper insights into their data.

About Vyopta Incorporated
Vyopta, the leader in digital user experience management for collaboration, has helped over 60 million people collaborate better. Its Technology Insights and Space Insights applications have helped identify and address over 9 million issues. Vyopta helps organizations deliver exceptional collaboration user experiences and optimize their technology and real estate investments. Hundreds of organizations worldwide spanning 20+ industries use Vyopta. For more information: https://www.vyopta.com/.

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SOURCE Vyopta Inc

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VITG Unveils Modern Managed Services and Managed Detection & Response as Part of a Broader AI and Cybersecurity Transformation across ANZ

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SYDNEY, Sept. 7, 2026 /PRNewswire/ — As organisations across Australia and New Zealand navigate the accelerating impact of artificial intelligence, increasingly sophisticated cyber threats, and growing governance requirements, Virtual IT Group   (VITG) has announced the launch of Modern Managed Services  (MMS)  and Managed Detection & Response  (MDR) , that are next-generation managed services and managed security offerings designed to help organisations remain secure, resilient and ready for what’s next.

Modern Managed Services delivers a Modern Defensible Architecture framework for managed IT operations, ensuring security controls, governance frameworks and operational best practices are embedded and continuously maintained. Complementing this, Managed Detection & Response provides organisations with 24×7 Security Operations Centre (SOC) capability, actively monitoring, investigating and responding to threats using advanced security analytics and response technologies.

Jeremy Nees , Chief Product Officer, VITG , said:

“Too often, organisations purchase managed services only to discover they do not have the standard level of security they need. As businesses adopt AI, the old-world IT solutions that Managed Service Providers (MSP) are selling are simply not going to cut it. We’ve baked common security requirements into the MMS service from day one, applying the key principles of Modern Defensible Architecture: Secure-by-Design, Defense in Depth, and Zero Trust.

MDR and ZDR   can be layered on top or are available independently if you have your own IT service or team. The push to adopt AI is leaving security gaps across the ANZ mid-market. Our goal is to provide customers with technology that is secure, resilient, and ready for what’s next.”

The launch marks VITG’s second major solution release of the year, following the introduction of its Zero Trust Consulting Practice  and Zero Trust Detection & Response  (ZDR)  offering earlier in 2026. It is also the Group’s first launch since acquiring cybersecurity outfit Security Centric , building on the addition of Auckland based The Instillery  in 2025 and further strengthening VITG’s capabilities across managed services, cloud, cybersecurity, data and AI. VITG is also advancing a dedicated Data & AI Practice and Momentum, a continuous improvement framework currently being piloted with customers ahead of a market launch later this year.

Since joining VITG  at the start of the year, Maurice McCarthy , Chief Executive Officer , is committed to moving at pace to meet the demand that has been created off the back of the market’s rapid adoption of AI.   

McCarthy said, “The traditional managed services model was built for a different era. Today’s organisations need partners that can help them unlock the value of data and AI while strengthening cybersecurity, managing risk, and continuously evolving their technology environment.

Through the acquisition of Security Centric and The Instillery we have brought together market-leading expertise across managed services, data and AI, and cybersecurity. This launch is the first of several innovations we will introduce as we help organisations accelerate transformation and realise greater value from AI.”

Sash Vasilevski , Chief Security Officer, VITG , said:

“The technology businesses are using to unlock the value of AI, integrate systems, and build strong data foundations, is rapidly introducing new risks and attack surfaces.

As business leaders accelerate their adoption of AI, the gap between the threats they face and the security capabilities they have in place is growing faster than many businesses realise.”

Modern Managed Services and Managed Detection & Response are available immediately.

For more information, visit:

Modern Managed Services (MMS)

Managed Detection & Response (MDR)

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SOURCE Virtual IT Group

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DUVA Introduces DUVA ONE at IFA 2026: Personalized Sleep Earbuds That Respond in Real Time

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The Sleep System That Understands You Best.

BERLIN, Sept. 6, 2026 /PRNewswire/ — DUVA, created by Fitnexa, is introducing DUVA ONE at IFA Berlin 2026. This intelligent in-ear sleep system is designed to sense changes in the user and the bedroom, then personalize audio, noise control, and device behavior throughout the night.

Most sleep wearables explain what happened after users wake up. DUVA ONE is designed to help while the night is still happening. Its low-profile earbuds, environment-sensing charging case, and app work together to determine when and how to respond.

A user might start the night with a podcast over Bluetooth. After they fall asleep, DUVA ONE can introduce locally stored sleep audio and optimize power use. If a partner begins snoring or traffic grows louder, it can adjust ANC or add sound masking. In the morning, a private offline alarm wakes only the wearer, without requiring an active phone connection.

In-ear PPG and motion sensors estimate sleep stages and track heart rate, HRV, sleep position, and movement, while the case monitors noise, light, temperature, and humidity. The AI Agent interprets these signals alongside playback status and personal preferences to select an appropriate response. Users control sleep audio, playback duration, ANC strategy, and nighttime interventions in the DUVA App.

“Sleep does not happen in a static environment, so sleep technology should not remain static either,” said Diego, Founder of Fitnexa. “DUVA ONE is designed to respond while sleep is still happening.”

Key Highlights

Layered noise relief: Passive isolation, Hybrid ANC, and sleep audio provide noise reduction of up to 42 dB, with Transparency Mode and adaptive ANC calibration.Personalized AI sleep guidance: The AI analyzes the user’s real-time sleep state and generates personalized audio guidance to help them gradually fall asleep.Side-sleeping comfort: Each fitted earbud weighs approximately 3.3 grams and has an approximately 9.9 mm low-profile design. Two ear-tip shapes and multiple tip and stabilizing-wing sizes provide more than 40 fit configurations.All-night battery: Up to 16 hours in the most power-efficient configuration, including 13 hours of local audio with ANC off and 9.5 hours with ANC on. The USB-C and wireless charging case provides up to five additional recharges.Private offline alarm: Alarms gradually increase in volume and offer 5, 10, or 15-minute snooze options through the earbud controls.Privacy-first sensing: DUVA ONE does not record conversations, store ambient audio, or upload raw environmental audio. Users can disable individual sensors and delete historical data.

DUVA ONE is planned for release in October 2026 at a target retail price of US$349.99, with target markets including the United States, Canada, the United Kingdom, the European Union, and Australia.

Media Contact: essie@duva.com
Learn more: duva.com

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SOURCE DUVA

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China Xplained | The China Squeeze, or the China Opportunity?

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GUANGZHOU, China, Sept. 6, 2026 /PRNewswire/ — This is a news report from South: 

Is China’s manufacturing rise squeezing out or creating opportunities for other economies?

Ahead of the 2026 APEC Economic Leaders’ Meeting in China this November, journalists and experts from around the world gathered in Guangdong for the Asia-Pacific Media Forum (APMF) 2026.

The forum opened in Shenzhen on September 5, bringing together more than 400 representatives from across the Asia-Pacific region, as well as from international organizations.

Before the opening of the forum, participants travelled across Guangdong to see China’s industries and development first-hand.

In this episode of China Xplained, we look at the numbers, supply chains, investment and voices from across the developing world—to ask a bigger question: Is China squeezing out room for other economies?

View original content to download multimedia:https://www.prnewswire.com/news-releases/china-xplained–the-china-squeeze-or-the-china-opportunity-302870814.html

SOURCE South

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