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TTEC Announces Fourth Quarter and Full Year 2023 Financial Results

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3 years ago

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Full Year 2023
Revenue was $2.463 Billion, up 0.8 Percent
Operating Income was $118.0 Million or 4.8 Percent of Revenue
($200.4 Million or 8.1 Percent of Revenue Non-GAAP)
Net Income was $18.3 Million or 0.7 Percent of Revenue
($103.2 Million or 4.2 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $271.5 Million or 11.0 Percent of Revenue
Fully Diluted EPS was $0.39, $2.18 Non-GAAP

 Fourth Quarter 2023
Revenue was $626.2 Million, down 4.9 Percent
Operating Income was 16.9 Million or 2.7 Percent of Revenue
($41.8 Million or 6.7 Percent of Revenue Non-GAAP)
Net Income was ($8.2) Million or (1.3) Percent of Revenue
($17.5 Million or 2.8 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $57.5 Million or 9.2 Percent of Revenue
Fully Diluted EPS was ($0.17), $0.37 Non-GAAP

 Provides Outlook for Full Year 2024

DENVER, Feb. 29, 2024 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the fourth quarter and full year ended December 31, 2023.

“As we have previously communicated, 2023 was a dynamic year for TTEC. The macroeconomic factors created a conservative and uncertain business environment that delayed client contracting decisions and lowered forecasts for certain clients in the second half of the year. While these factors moderated our results, we continued to make progress diversifying our business by growing our client base, completing a strategic phase of our geographic expansion, and expanding our AI-enabled solutions,” commented Ken Tuchman, chairman and chief executive officer of TTEC.

“Our 2024 outlook reflects three very specific challenges in our TTEC Engage segment. First, client budget constraints and a conservative mindset in the second half of 2023 is carrying forward into our 2024 outlook. Second, a long-tenured client eliminated one of several lines of business that we supported. While our relationship remains strong with this client and we continue to service their customers across multiple other lines of business, the discontinuation of this one line of business contributes to the impact on our top and bottom line in 2024. Third, while we are pleased by the growing demand for our new offshore locations, the timing lag between our recent wins and normalized revenue run rate and margins is weighing on our outlook,” Tuchman continued.

“In TTEC Digital, we delivered record bookings in the fourth quarter and the team is off to a strong start this year. Demand for our differentiated CX technology expertise continues to grow as cloud migrations and AI solutions drive our clients’ CX digital transformation agendas.”

Tuchman further stated, “As we move into 2024, we are laser focused on execution. We will continue to capitalize on our greatly expanded offshore footprint, deepen our relationships with new and existing clients, apply our AI-enabled solutions and accelerate our margin optimization initiatives.”

“TTEC’s board of directors’ decision to reduce the dividend reflects a prudent shift to prioritize our capital deployment towards continued investments in sustainable growth initiatives and debt reduction associated with strategic acquisitions. As revised, the dividend is in line with our stock price and the dividend yield typical for our industry and the broader market. I am confident we are well positioned to emerge stronger as we exit 2024.”

FULL YEAR 2023 FINANCIAL HIGHLIGHTS                    

Revenue        

Full year 2023 GAAP revenue increased 0.8 percent to $2.463 billion compared to $2.444 billion in the prior year. Foreign exchange had a $4.4 million positive impact on revenue for the full year 2023.

Income from Operations

Full year 2023 GAAP income from operations was $118.0 million, or 4.8 percent of revenue, compared to $168.5 million, or 6.9 percent of revenue in the prior year.Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $200.4 million, or 8.1 percent of revenue, compared to $248.5 million, or 10.2 percent in the prior year.Foreign exchange had a $2.2 million negative impact on Non-GAAP income from operations for the full year 2023.

Adjusted EBITDA    

Full year 2023 Non-GAAP Adjusted EBITDA was $271.5 million, or 11.0 percent of revenue, compared to $320.1 million, or 13.1 percent of revenue in the prior year.

Earnings Per Share

Full year 2023 GAAP fully diluted earnings per share was $0.39 compared to $2.48 in the prior year.Non-GAAP fully diluted earnings per share was $2.18 compared to $3.59 in the prior year.

FOURTH QUARTER 2023 FINANCIAL HIGHLIGHTS                  

Revenue        

Fourth quarter 2023 GAAP revenue decreased 4.9 percent to $626.2 million compared to $658.3 million in the prior year. Foreign exchange had a $5.5 million positive impact on revenue in the fourth quarter of 2023.

Income from Operations

Fourth quarter 2023 GAAP income from operations was $16.9 million, or 2.7 percent of revenue, compared to $48.7 million, or 7.4 percent of revenue in the prior year.Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $41.8 million, or 6.7 percent of revenue, compared to $69.9 million, or 10.6 percent for the prior year.Foreign exchange had a $2.4 million negative impact on Non-GAAP income from operations in the fourth quarter 2023.

Adjusted EBITDA    

Fourth quarter 2023 Non-GAAP Adjusted EBITDA was $57.5 million, or 9.2 percent of revenue, compared to $86.5 million, or 13.1 percent of revenue in the prior year.

Earnings Per Share

Fourth quarter 2023 GAAP fully diluted earnings per share was ($0.17) compared to $0.54 in the prior year.Non-GAAP fully diluted earnings per share was $0.37 compared to $0.91 in the prior year.

STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS

Cash flow from operations in the fourth quarter 2023 was $31.5 million compared to $18.2 million for the fourth quarter 2022. For the full year 2023, cash flow from operations was $144.8 million compared to $137.0 million for the same period 2022.Capital expenditures in the fourth quarter 2023 were $13.1 million compared to $19.4 million for the fourth quarter 2022. For the full year 2023, capital expenditures were $67.8 million compared to $84.0 million for the same period 2022.As of December 31, 2023, TTEC had cash and cash equivalents of $172.7 million and debt of $999.3 million, resulting in a net debt position of $826.5 million. This compares to a net debt position of $810.2 million for the same period 2022.As of December 31, 2023, TTEC’s remaining borrowing capacity under its revolving credit facility was approximately $90 million compared to $335 million for the same period 2022.On February 27, 2024, the Board declared the next semi-annual dividend of $0.06 per share, or $2.9 million, payable on April 30, 2024 to shareholders of record as of April 3, 2024. TTEC’s board of directors’ decision to reduce the dividend reflects a prudent shift to prioritize our capital deployment towards continued investments in sustainable growth initiatives and debt reduction associated with strategic acquisitions.TTEC paid a $0.52 per share, or $24.7 million, semi-annual dividend on October 31, 2023.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTEC Engage (Engage). Financial highlights for the two segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

Fourth quarter 2023 GAAP revenue for TTEC Digital decreased 2.1 percent to $119.1 million from $121.7 million for the year ago period. Income from operations was $10.0 million or 8.4 percent of revenue compared to an operating income of $9.9 million or 8.2 percent of revenue in the prior year. Non-GAAP income from operations was $17.7 million, or 14.8 percent of revenue compared to operating income of $18.0 million or 14.8 percent of revenue in the prior year.

TTEC Engage – Digitally-enabled customer care, acquisition, and fraud mitigation services

Fourth quarter 2023 GAAP revenue for TTEC Engage decreased 5.5 percent to $507.1 million from $536.6 million for the year ago period. Income from operations was $6.9 million or 1.4 percent of revenue compared to operating income of $38.8 million, or 7.2 percent of revenue in the prior year.Non-GAAP income from operations was $24.1 million, or 4.8 percent of revenue, compared to operating income of $52.0 million, or 9.7 percent of revenue in the prior year.Foreign exchange had a $5.3 million positive impact on revenue and $1.9 million negative impact on income from operations.

BUSINESS OUTLOOK

“We ended 2023 in line with expectations but the recent dynamics in the Engage segment are causing a reduction in our 2024 revenue and margin outlook compared to 2023. We are confident in the initiatives currently in motion that focus on growth and margin improvement,” commented Francois Bourret, interim chief financial officer of TTEC. “As digital transformation continues to be a top priority for our clients, we are encouraged by the growing momentum with TTEC Digital. As we move forward, we will navigate this environment to position the company to exit 2024 with a view towards longer-term profitable growth.”

 

TTEC First Quarter and Full Year 2024 Outlook

First Quarter 2024
Guidance

First Quarter 2024
Mid-Point

Full Year 2024
Guidance

Full Year 2024
Mid-Point

Revenue

$559M — $569M

$564M

$2,275M — $2,365M

$2,320M

Non-GAAP adjusted EBITDA

$52M — $58M

$55M

$215M — $259M

$237M

Non-GAAP adjusted EBITDA margins

9.3% — 10.2%

9.8 %

9.5% — 11.0%

10.2 %

Non-GAAP operating income

$36M — $42M

$39M

$150M — $194M

$172M

Non-GAAP operating income margins

6.4% — 7.4%

6.9 %

6.6% — 8.2%

7.4 %

Interest expense, net

($20M) — ($22M)

($21M)

($77M) — ($79M)

($78M)

Non-GAAP adjusted tax rate

23% — 25%

24 %

23% — 25%

24 %

Diluted share count

47.4M — 47.6M

47.5M

47.4M — 47.6M

47.5M

Non-GAAP earnings per a share

$0.25 — $0.34

$0.30

$1.15 — $1.86

$1.51

Engage First Quarter and Full Year 2024 Outlook

First Quarter 2024
Guidance

First Quarter 2024
Mid-Point

Full Year 2024
Guidance

Full Year 2024
Mid-Point

Revenue

$453M — $457M

$455M

$1,790M — $1,850M

$1,820M

Non-GAAP adjusted EBITDA

$41M — $45M

$43M

$149M — $179M

$164M

Non-GAAP adjusted EBITDA margins

9.2% — 9.9%

9.5 %

8.4% — 9.7%

9.0 %

Non-GAAP operating income

$28M — $32M

$30M

$95M — $125M

$110M

Non-GAAP operating income margins

6.2% — 7.0%

6.6 %

5.3% — 6.8%

6.1 %

Digital First Quarter and Full Year 2024 Outlook

First Quarter 2024
Guidance

First Quarter 2024
Mid-Point

Full Year 2024
Guidance

Full Year 2024
Mid-Point

Revenue

$106M — $112M

$109M

$485M — $515M

$500M

Non-GAAP adjusted EBITDA

$11M — $13M

$12M

$66M — $80M

$73M

Non-GAAP adjusted EBITDA margins

10.1% — 11.3%

10.7 %

13.5% — 15.5%

14.5 %

Non-GAAP operating income

$8M — $10M

$9M

$55M — $69M

$62M

Non-GAAP operating income margins

7.6% — 8.9%

8.3 %

11.2% — 13.3%

12.3 %

The Company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2024 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.Non-GAAP – As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

ABOUT TTEC 

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company’s TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s over 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995., Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our”and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2023 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC’s public website at www.sec.gov

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

Corporate Comms

Investor Relations

Marji Chimes

Paul Miller

marji.chimes@ttec.com

paul.miller@ttec.com

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

Three months ended

Twelve months ended

December 31,

December 31,

2023

2022

2023

2022

Revenue

$ 626,181

$ 658,278

$2,462,817

$2,443,707

Operating Expenses:

Cost of services

505,814

495,339

1,932,877

1,856,518

Selling, general and administrative

74,744

80,602

290,873

287,433

Depreciation and amortization

24,904

31,730

101,272

111,791

Restructuring charges, net

3,145

1,412

8,041

5,673

Impairment losses

650

450

11,733

13,749

         Total operating expenses

609,257

609,533

2,344,796

2,275,164

Income From Operations

16,924

48,745

118,021

168,543

Other income (expense), net

(21,988)

(15,877)

(77,297)

(24,095)

(Loss) / Income Before Income Taxes

(5,064)

32,868

40,724

144,448

Provision for income taxes

(3,142)

(7,318)

(22,460)

(27,115)

Net (Loss) / Income

(8,206)

25,550

18,264

117,333

Net income attributable to noncontrolling interest

(1,694)

(3,197)

(9,836)

(14,093)

Net (Loss) / Income Attributable to TTEC Stockholders

$   (9,900)

$  22,353

$      8,428

$   103,240

Net (Loss) / Income Per Share

Basic

$    (0.17)

$     0.54

$        0.39

$        2.49

Diluted

$    (0.17)

$     0.54

$        0.39

$        2.48

Net (Loss) / Income Per Share Attributable to TTEC Stockholders

Basic

$    (0.21)

$     0.47

$        0.18

$        2.19

Diluted

$    (0.21)

$     0.47

$        0.18

$        2.18

Income From Operations Margin

2.7 %

7.4 %

4.8 %

6.9 %

Net (Loss) / Income Margin

(1.3) %

3.9 %

0.7 %

4.8 %

Net (Loss) / Income Attributable to TTEC Stockholders Margin

(1.6) %

3.4 %

0.3 %

4.2 %

Effective Tax Rate

(62.0) %

22.3 %

55.2 %

18.8 %

Weighted Average Shares Outstanding

  Basic

47,425

47,220

47,335

47,121

  Diluted

47,503

47,299

47,419

47,335

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

Three months ended

Twelve months ended

December 31,

December 31,

2023

2022

2023

2022

Revenue:

TTEC Digital

$ 119,118

$ 121,650

$    486,882

$    463,670

TTEC Engage

507,063

536,628

1,975,935

1,980,037

Total

$ 626,181

$ 658,278

$ 2,462,817

$ 2,443,707

Income From Operations:

TTEC Digital

$    9,982

$    9,924

$     29,846

$     34,895

TTEC Engage

6,942

38,821

88,175

133,648

Total

$  16,924

$  48,745

$   118,021

$   168,543

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

December 31,

 December 31, 

2023

2022

ASSETS

Current assets:

   Cash and cash equivalents

$        172,747

$         153,435

   Accounts receivable, net

394,868

417,637

   Prepaids and other current assets

95,064

133,365

   Income and other tax receivables

18,524

45,533

      Total current assets

681,203

749,970

Property and equipment, net

191,003

183,360

Operating lease assets

121,574

92,431

Goodwill

808,988

807,845

Other intangibles assets, net

198,433

233,909

Income and other tax receivables, long-term

44,673

–

Other assets

139,724

86,447

Total assets

$     2,185,598

$      2,153,962

LIABILITIES AND EQUITY

Current liabilities:

   Accounts payable

$          96,577

$           93,937

   Accrued employee compensation and benefits

146,184

145,096

   Deferred revenue

81,171

87,846

   Current operating lease liabilities

38,271

35,271

   Other current liabilities

40,824

49,214

      Total current liabilities

403,027

411,364

Long-term liabilities:

   Line of credit

995,000

960,000

   Non-current operating lease liabilities

96,809

69,575

   Other long-term liabilities

75,220

79,273

      Total long-term liabilities

1,167,029

1,108,848

Redeemable noncontrolling interest

–

55,645

Equity:

   Common stock

474

472

   Additional paid in capital

407,415

367,673

   Treasury stock

(589,807)

(593,164)

   Accumulated other comprehensive income (loss)

(89,876)

(126,301)

   Retained earnings

870,429

911,233

   Noncontrolling interest

16,907

18,192

      Total equity

615,542

578,105

Total liabilities and equity

$      2,185,598

$      2,153,962

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

 Twelve months ended 

 Twelve months ended 

 December 31, 

 December 31, 

2023

2022

Cash flows from operating activities:

     Net income

$                       18,264

$                      117,333

     Adjustments to reconcile net income to net cash provided by operating activities :

          Depreciation and amortization

101,272

111,791

          Amortization of contract acquisition costs

2,288

2,065

          Amortization of debt issuance costs

1,067

1,018

          Imputed interest expense and fair value adjustments to contingent consideration

7,579

1,746

          Provision for credit losses

2,009

9,391

          Loss on disposal of assets

2,219

1,916

          Loss on dissolution of subsidiary

301

–

          Impairment losses

11,733

13,749

          Deferred income taxes

(7,528)

(11,001)

          Excess tax benefit from equity-based awards

1,705

(1,122)

          Equity-based compensation expense

22,071

17,571

          Gain on foreign currency derivatives

(3)

(7)

          Changes in assets and liabilities, net of acquisitions:

                Accounts receivable 

22,359

(74,564)

                Prepaids and other assets 

8,570

43,699

                Accounts payable and accrued expenses 

9,518

(12,695)

                Deferred revenue and other liabilities 

(58,659)

(83,842)

                    Net cash provided by operating activities

144,765

137,048

Cash flows from investing activities:

     Proceeds from sale of property and equipment

261

229

     Purchases of property, plant and equipment

(67,839)

(84,012)

     Acquisitions

–

(142,420)

          Net cash used in investing activities

(67,578)

(226,203)

Cash flows from financing activities:

     Net proceeds from / (repayments of) line of credit

35,000

169,000

     Payments on other debt

(2,317)

(3,245)

     Payments of contingent consideration and hold back payments to acquisitions

(37,676)

(9,600)

     Dividends paid to shareholders

(49,232)

(48,072)

     Payments to noncontrolling interest

(10,972)

(11,883)

     Tax payments related to the issuance of restricted stock units

(3,037)

(7,164)

          Net cash (used in) / provided by financing activities

(68,234)

89,036

Effect of exchange rate changes on cash, cash equivalents and restricted cash

(2,112)

(13,499)

Increase / (decrease) in cash, cash equivalents and restricted cash

6,841

(13,618)

Cash, cash equivalents and restricted cash, beginning of period

167,064

180,682

Cash, cash equivalents and restricted cash, end of period

$                      173,905

$                      167,064

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

Three months ended

Twelve months ended

December 31,

December 31,

2023

2022

2023

2022

Revenue

$  626,181

$  658,278

$ 2,462,817

$ 2,443,707

Reconciliation of Non-GAAP Income from Operations and EBITDA:

Income from Operations

$   16,924

$   48,745

$    118,021

$    168,543

Restructuring charges, net

3,145

1,412

8,041

5,673

Impairment losses

650

450

11,733

13,749

Cybersecurity incident related impact, net of insurance recovery

–

(446)

(3,210)

(3,610)

Software accelerated amortization

–

6,382

–

8,509

Write-off of acquisition related receivable

–

–

–

900

Property costs not related to operations

757

–

1,501

–

Liability related to notifications triggered by labor scheme   (1)

6,000

–

6,000

–

Grant income for pandemic relief

–

–

40

–

Change in acquisition related obligation

–

–

483

–

Equity-based compensation expenses

5,661

4,331

22,071

17,571

Amortization of purchased intangibles 

8,676

9,038

35,759

37,169

         Non-GAAP Income from Operations

$   41,813

$   69,912

$    200,439

$    248,504

         Non-GAAP Income from Operations Margin

6.7 %

10.6 %

8.1 %

10.2 %

Depreciation and amortization

15,894

16,310

64,840

66,113

Changes in acquisition contingent consideration

616

(272)

7,480

1,798

Change in escrow balance related to acquisition

–

–

625

–

Loss on dissolution of subsidiary

–

–

301

–

Foreign exchange loss / (gain), net

1,112

1,710

1,950

(6,514)

Other income (expense), net

(1,894)

(1,156)

(4,126)

10,161

         Adjusted EBITDA

$   57,541

$   86,504

$    271,509

$    320,062

         Adjusted EBITDA Margin

9.2 %

13.1 %

11.0 %

13.1 %

Reconciliation of Non-GAAP EPS:

Net (Loss) / Income

$    (8,206)

$   25,550

$      18,264

$    117,333

Add:  Asset impairment and restructuring charges

3,795

1,862

19,774

19,422

Add:  Equity-based compensation expenses

5,661

4,331

22,071

17,571

Add:  Amortization of purchased intangibles

8,676

9,038

35,759

37,169

Add:  Cybersecurity incident related impact, net of insurance recovery

–

(446)

(3,210)

(3,610)

Add:  Software accelerated amortization

–

6,382

–

8,509

Add:  Write-off of acquisition related receivable

–

–

–

900

Add:  Property costs not related to operations

757

–

1,501

–

Add:  Liability related to notifications triggered by labor scheme

6,000

–

6,000

–

Add:  Grant income for pandemic relief

–

–

40

–

Add:  Change in acquisition related obligation

–

–

483

–

Add:  Changes in acquisition contingent consideration

616

(272)

7,480

1,798

Add:  Changes in escrow balance related to acquisition

–

–

625

–

Add:  Loss on dissolution of subsidiary

–

–

301

–

Add:  Foreign exchange loss / (gain), net

1,112

1,710

1,950

(6,514)

Less:  Changes in valuation allowance, return to provision adjustments and

other, and tax effects of items separately disclosed above

(885)

(4,909)

(7,859)

(22,872)

         Non-GAAP Net Income

$   17,526

$   43,246

$    103,179

$    169,706

             Diluted shares outstanding

47,503

47,299

47,419

47,335

         Non-GAAP EPS

$0.37

$0.91

$2.18

$3.59

Reconciliation of Free Cash Flow:

Cash Flow From Operating Activities:

   Net (Loss) / Income

$    (8,206)

$   25,550

$      18,264

$    117,333

   Adjustments to reconcile net income to net cash provided by operating activities:

          Depreciation and amortization

24,904

31,730

101,272

111,791

          Other

14,836

(39,045)

25,229

(92,076)

   Net cash provided by operating activities

31,534

18,235

144,765

137,048

Less – Total Cash Capital Expenditures

13,117

19,448

67,839

84,012

        Free Cash Flow

$   18,417

$    (1,213)

$      76,926

$      53,036

(1) –  For further information, please see discussion in the Risk Factors section of the 2023 Form 10-K filed on February 29, 2024.

 

Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :

TTEC Engage

TTEC Digital

TTEC Engage

TTEC Digital

Q4 23

Q4 22

Q4 23

Q4 22

YTD 23

YTD 22

YTD 23

YTD 22

Income from Operations

$     6,942

$  38,821

$   9,982

$   9,924

$     88,175

$   133,648

$  29,846

$  34,895

Restructuring charges, net

1,823

1,130

1,322

282

4,250

5,251

3,791

422

Impairment losses

700

24

(50)

426

8,929

13,112

2,804

637

Cybersecurity incident related impact, net of insurance recovery

–

(446)

–

–

(3,210)

(3,610)

–

–

Software accelerated amortization

–

5,106

–

1,276

–

6,808

–

1,701

Write-off of acquisition related receivable

–

–

–

–

–

–

–

900

Property costs not related to operations

757

–

–

–

1,501

–

–

–

Grant income for pandemic relief

–

–

–

–

40

–

–

–

Change in acquisition related obligation

–

–

–

–

–

–

483

–

Liability related to notifications triggered by labor scheme

6,000

–

–

–

6,000

–

–

–

Equity-based compensation expenses

3,658

2,659

2,003

1,672

14,257

11,476

7,814

6,095

Amortization of purchased intangibles 

4,264

4,658

4,412

4,380

18,215

17,272

17,544

19,897

         Non-GAAP Income from Operations

$   24,144

$  51,952

$ 17,669

$ 17,960

$   138,157

$   183,957

$  62,282

$  64,547

Depreciation and amortization

13,458

13,667

2,436

2,643

55,153

54,561

9,687

11,552

Changes in acquisition contingent consideration

616

(272)

–

–

7,480

1,798

–

–

Change in escrow balance related to acquisition

–

–

–

–

625

–

–

–

Loss on dissolution of subsidiary

–

–

–

–

301

–

–

–

Foreign exchange loss / (gain), net

1,271

1,606

(159)

104

2,085

(5,540)

(135)

(974)

Other income (expense), net

(1,728)

(1,063)

(166)

(93)

(4,060)

9,352

(66)

809

         Adjusted EBITDA

$   37,761

$  65,890

$ 19,780

$ 20,614

$   199,741

$   244,128

$  71,768

$  75,934

 

 

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SOURCE TTEC Holdings, Inc.

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Technology

Light Raises $46 Million to Scale the Power Company for Embedded Electricity

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23 minutes ago

on

September 1, 2026

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Founded by former Head of Product at Plaid, Light is expanding beyond Texas as businesses increasingly embed electricity into their products and services

AUSTIN, Texas, Sept. 1, 2026 /PRNewswire/ — Light, the power company enabling embedded electricity products for businesses, today announced $46 million in Series A funding led by Matrix and joined by Activate Capital and existing investors including Spark Capital, Mischief, Gigascale Capital, MCJ and BoxGroup. The round brings Light’s total funding to approximately $60 million, with the company’s capital base exceeding $100 million, including its credit facility, as it scales its rapidly growing partner ecosystem.

U.S. power demand is hitting record highs, AI infrastructure growth is accelerating, and residential electricity prices have climbed nearly 40% in five years. As energy moves to the center of household and enterprise budgets, owning the electricity relationship has become essential to driving core product sales, deepening customer engagement, and unlocking new revenue for expansive categories of companies.

Yet, becoming an electricity provider requires navigating state-by-state licensing, wholesale power procurement, commodity risk management, billing, customer support and grid integration – a process that can take years. Meanwhile, working with standalone electricity providers limits companies to referring customers to one-size-fits-all electricity plans.

Light was founded to unleash innovation in power. Through its API platform, companies can launch embedded electricity plans tailored to their customers and integrated into their existing offerings in as little as two weeks. As the regulated electricity provider, Light manages the energy stack behind the scenes – from compliance and customer support to Virtual Power Plant operations – so partners can offer electricity without building from scratch. Light already supports partners across:
 

Real estate and proptech: embedding electricity plans directly into resident onboarding to streamline move-ins and generate revenueBattery and solar: combining behind-the-meter systems, grid electricity service and VPP benefits in one place to simplify sales and eliminate customer confusionMobility: offering subscription EV charging plans that make energy costs predictable and help sell more EVs and chargersFintech: lowering customers’ electricity bills to deliver savings and increase engagement

“Every decade has produced a new infrastructure layer that changed how companies build products and serve customers, from software to embedded financial services. Electricity is the next frontier,” said Baker Shogry, co-founder and CEO of Light. “Light removes the barriers, enabling any company to offer tailored electricity services as seamlessly as they offer payments, financing or other products today.”

“At Plaid, Baker saw how the right infrastructure layer can create entirely new categories of companies and products,” said Matt Brown, Partner at Matrix. “Energy has reached a similar inflection point. The underlying infrastructure and operations have been too complex for enterprises to build themselves, so Baker, Adam and the team built Light to make embedded electricity possible.”

Alongside the financing, Light continues expanding its platform and geographic reach, including:

Membership with PJM, the nation’s largest wholesale electricity market, paving the way for expansion beyond Texas, beginning in New Jersey, Pennsylvania and IllinoisA broadened battery offering, enabling partners to bundle home battery systems with electricity plans that provide backup power and support a more resilient gridIts first EV-centric product, allowing partners to offer subscription charging plans alongside solar buyback and traditional electricity plans on one platform

Today, Light’s partner network reaches more than 30% of all U.S. residential solar sales, over 500,000 homeowners, and more than 1 million multi-family units, with partners including Palmetto, GoodLeap, Emporia, Public Grid, Lunar Energy, and Moved. In the first half of 2026, 100% of new electricity brands entering the Texas market launched on Light’s platform, up from over 70% in 2025, while Light increased run-rate revenue 10x over 12 months.

Headquartered in Austin, Light has grown to over 35 employees and expects to more than double its headcount over the next 12 months while investing in product innovation and geographic expansion.

About Light
Light is a power company enabling businesses to offer branded electricity products through a modern API platform. As the regulated electricity provider, Light manages the complexity of providing electricity – including licensing, wholesale procurement, billing, customer support, and VPP participation – allowing businesses to embed customized electricity offerings directly into their products and services.

matrix@bambybig.agency

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SOURCE Light

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Technology

Women’s Capital Summit Announces Women in Sports Programming Focused on Investment, Ownership and Entrepreneurship

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23 minutes ago

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September 1, 2026

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Sophia Bush to spotlight the growing opportunity to invest in women’s sports and women entrepreneurs

NEW YORK, Sept. 1, 2026 /PRNewswire/ — The Women’s Capital Summit will bring together leading voices from sports, investing, business and media for a timely conversation on the rapidly expanding economic opportunity surrounding women’s sports and women entrepreneurs.

As investment in women’s sports continues to accelerate, the Summit will examine what comes next: how investors, leagues, founders and business leaders can build on that momentum to create lasting value, expand ownership opportunities and ensure women entrepreneurs benefit from the growth of the sports economy.

Actor, activist, entrepreneur and investor Sophia Bush will participate in the Summit to speak about the importance of investing in women’s sports and backing women entrepreneurs. Bush has been an outspoken advocate for women’s leadership and economic opportunity and has invested in businesses and initiatives advancing women.

A featured session, “Beyond the Game: Investing in the Future of Sports,” will explore where capital is moving across the sports ecosystem and the opportunities emerging for investors, entrepreneurs and industry leaders.

The panel will feature:

Dr. Jan Adams, Founder and CEO, JMA Solutions & Co-Owner, DC Power FCAli Curtis, Executive Vice President, Major League Soccer & President, MLS NEXT ProLorine Pendleton, Founder & Managing Partner, 125 VenturesModerator: Julie Donaldson, news anchor and reporter, WTTG FOX5 DC

The discussion will examine the expanding sports investment landscape, including team and league growth, technology and innovation, athlete entrepreneurship, new business models and the role of private capital in shaping the future of the industry.

“Women’s sports is no longer an emerging opportunity—it is a growing and increasingly sophisticated investment market,” said Gwen Young, CEO of Women Business Collaborative. “The opportunity extends well beyond teams and leagues. Women athletes are becoming investors, founders and business leaders, while entrepreneurs are building companies across media, technology, health, consumer products and the broader sports ecosystem. The Women’s Capital Summit is designed to bring those entrepreneurs together with the capital and relationships needed to grow.”

The Women’s Capital Summit brings together investors, founders, corporate leaders and ecosystem partners with a focus on moving capital to women entrepreneurs. Through panels, investor conversations, matchmaking and relationship-building, the Summit creates opportunities for women founders to connect directly with the people and institutions capable of funding and scaling their businesses.

The sports programming reflects the Summit’s broader mission: moving beyond conversations about representation toward meaningful investment, ownership and economic participation.

About the Women’s Capital Summit

The Women’s Capital Summit convenes women entrepreneurs, investors, corporate leaders and ecosystem partners to accelerate the flow of capital to women-founded businesses. The Summit focuses on creating actionable connections between founders and capital providers while highlighting emerging investment opportunities across industries.

About Women Business Collaborative

Women Business Collaborative is an alliance of organizations and leaders working together to accelerate the advancement of women in business. Through collaboration, research, convenings and strategic initiatives, WBC works to advance women’s leadership, entrepreneurship and economic opportunity.

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SOURCE Women Business Collaborative

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Technology

SprintRay Introduces Midas Restore™, a New Definitive Restorative Material Engineered for Midas Digital Press

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23 minutes ago

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September 1, 2026

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Glass ceramic and zirconia-filled restorative material combines advanced material science with SprintRay’s Midas Digital Press technology for same-visit crowns, inlays, onlays and veneers

LOS ANGELES, Sept. 1, 2026 /PRNewswire/ — SprintRay, a dental technology company advancing dental 3D printing and digital manufacturing, today announced the commercial launch of SprintRay Midas Restore™, a new FDA-cleared ceramic and zirconia-filled definitive restorative resin engineered specifically for the Midas Digital Press.

With over 75% filler by weight, Midas Restore brings glass ceramic and zirconia together in a formulation designed around what matters in definitive restorative dentistry: strength where it counts, resistance to occlusal wear, lasting polish and natural aesthetics. The material enables dentists to produce definitive crowns, inlays, onlays and veneers through a streamlined same-visit digital workflow.

Unlike restorative materials engineered primarily around maximum strength, Midas Restore was designed around how a definitive restoration polishes, wears, flexes and functions once adhesively bonded to remaining tooth structure, while maintaining the required clinical strength.

“If we could 3D print enamel, this is it.”

The statement captures the design philosophy behind Midas Restore: creating a restorative material that balances polish retention, wear resistance, strength, surface hardness, stiffness, and optical performance while working in concert with the natural tooth.

“Traditional dental 3D printing forces a compromise: the material has to be fluid enough to print, which limits how highly filled it can be,” said Amir Mansouri, CEO and Founder of SprintRay. “Midas Restore was designed in our material science lab to address that limitation. By pairing a highly filled glass ceramic and zirconia formulation with Midas Digital Press, we can give clinicians access to a new class of definitive restorative materials and bring them into an efficient same-visit workflow.”

Designed Around the Bonded Tooth

For decades, restorative materials have been engineered around bulk strength. Glass ceramics and zirconia are brittle, so their primary defense against crack propagation is shear strength — which in turn means more tooth reduction and stiffness well beyond what function requires.

Midas Restore takes a different approach. Its resin matrix is designed to arrest cracks rather than simply resist them, and its flexural modulus sits closer to dentin than to a glass ceramic. Once adhesively bonded to remaining tooth structure, the restoration becomes part of a system in which material and tooth distribute function together, rather than concentrating stress at the interface.

SprintRay laboratory testing demonstrated that Midas Restore retained 98% of its initial gloss after 5,000 simulated toothbrush abrasion cycles, and delivered five times the wear resistance of SprintRay Ceramic Crown over 200,000 cycles — wear performance comparable to a milled hybrid ceramic. In biaxial flexural testing, Midas Restore reached a maximum strength of 215 MPa, the highest of any SprintRay definitive restorative material.¹ The surface hardness was measured to be greater than 80 HV, statistically equivalent to a leading nanofilled direct composite and roughly double that of previous-generation printed restorative resins. Its translucency parameter of 13.5 places it in the same range as milled lithium disilicate HT.²

“We engineered Midas Restore around how a restoration actually behaves once it is bonded to a tooth, not around a single strength number,” said Hossein Bassir, Chief Product Officer at SprintRay. “Filler content, polish retention, wear resistance, modulus and optics are not separate features. They are one system, and the tooth is part of it.”

Made to Be Pressed

Achieving this combination of properties requires a filler loading that conventional dental 3D printing cannot process. Highly filled formulations are highly viscous, and viscous material does not flow into a print zone on its own.

SprintRay’s Digital Press Stereolithography (DPS) technology actively pushes highly viscous material into the print zone from sealed capsules. That is what allows Midas to work with filler loads over 75% by weight — and it is why Midas Restore is engineered exclusively for the Midas Digital Press.

Built for Same-Visit Dentistry

Midas Restore brings definitive restorative material into a streamlined digital workflow spanning scanning and design through pressing, post-curing, polishing and bonding.

Clinicians can press multiple units from a single capsule, post-cure in four minutes, and polish restorations to final with two wheels in under two minutes — with no glaze or oven required. Midas Restore can also be adjusted, added to and repaired intraorally before adhesive cementation, supporting definitive delivery without a provisional, second appointment or lab bill.

Midas Restore builds on the Midas Digital Press platform, introduced in 2024. Since its launch, clinicians across 33 countries have produced more than 100,000 restorations with Midas. Early clinical evaluation of Midas Restore has also demonstrated straightforward finishing and polishability.

“With Midas Restore, I can achieve a beautiful, lasting surface gloss in just two or three quick polishing steps with a standard polishing system,” said Andrew C. Johnson, DDS, MDS, CDT, FACP, Diplomate of the American Board of Prosthodontics and prosthodontist at OmniSmile Digital Dental Solutions, who participated in the early clinical evaluation of Midas Restore. “That combination of durability, aesthetics and straightforward finishing is what I expect as a clinician from a definitive restorative material. This is an exciting time for digital dentistry.”

Availability

Midas Restore will be available beginning September 1, 2026, in the United States in shades A1, A2, A3, B1 and C2. A three-pack of Single-Unit Capsules is $135 and will be available through the SprintRay Store and authorized SprintRay distribution partners.

Midas Restore is validated for use with the SprintRay Midas Digital Press and SprintRay NanoCure. In the United States, it is FDA 510(k) cleared (K260661), Class II, Rx only.

¹ Maximum value. ISO 6872, piston-on-three-balls. Mean 180 MPa. ² Shade A1; other shades may vary.

About SprintRay

SprintRay is a dental technology company specializing in dental 3D printing and digital manufacturing solutions for dental professionals. The SprintRay ecosystem combines dental 3D printers, Digital Press technology, biocompatible dental materials, AI-powered design software and post-processing solutions to help clinicians deliver restorative, prosthetic and appliance-based care in the dental practice.

By developing hardware, software and materials as connected systems, SprintRay is working to make advanced digital dentistry and chairside manufacturing more accessible, efficient and clinically practical at the point of care. For more information, please visit www.SprintRay.com.

Media Contact

Press@sprintray.com

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SOURCE SprintRay, Inc.

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