Technology

Tencent Ranks #1 across Asia Pacific by Revenue in the 2023 Gartner® Market Share Report for “Communications Platform as a Service”

Published

2 years ago

May 31, 2024

HONG KONG, May 31, 2024 /PRNewswire/ — Tencent Cloud, the cloud business of global technology company Tencent, today announced its leading position in the Communications Platform as a Service (CPaaS) Market across the Asia-Pacific region and China. According to the Gartner research titled Market Share: All Software Markets, Worldwide, 2023, Tencent recorded an impressive total revenue of US$559 million, showcasing the highest growth rate globally at an impressive 21.8%.

In recent years, with the rapid development of information and communication technology, CPaaS has gradually become a key component of enterprise IT strategies. CPaaS offers remarkable flexibility and robust connectivity, enabling businesses from various industries to adopt cloud communication solutions for scenarios that require reaching end-users, such as contact centers and marketing. This adoption of CPaaS not only enables companies to innovate their operations, but also expedites their journey towards digital transformation.

Acceleration of enterprise digitalization through Tencent Cloud’s global leading technology and comprehensive CPaaS product portfolio

Tencent Cloud has been deeply involved in the CPaaS field for many years and has leveraged its long-standing expertise in instant messaging as well as audio & video technologies. As a result, it has built the most comprehensive CPaaS capability portfolio in the industry, encompassing core products such as Chat, Tencent Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more.

By harnessing industry-exclusive “Multi-Channel Quic” technology, global acceleration network, and public network quality evaluation center, Tencent Cloud’s Chat offers excellent communication quality even in challenging network conditions where packet loss rates reach 70%. Furthermore, Chat provides valuable features such as Chatbot and Agent Dashboard, empowering enterprises to swiftly implement chatbot conversations, FAQs, and seamless transfers to live customer service agents. Currently, Chat has successfully served over 200,000 enterprises, handling a staggering daily peak message volume exceeding 550 billion messages. Its international platform has garnered millions of users worldwide.

Tencent Cloud’s TRTC offers two major scenario-based solutions: multi-party audio & video calls and low-latency interactive live streaming. In real-world testing, TRTC demonstrates an over 80% packet loss resistance and can tolerate network jitter of over 1000ms. This means that users can maintain high-quality audio & video communication even in weak network conditions. Additionally, TRTC is available to developers through Tencent Cloud’s services, enabling them to quickly build low-cost, low-latency, and high-quality audio & video interactive solutions. As of today, TRTC has served over 5,000 customers across various industries, supporting up to 3 billion minutes of upstream duration daily.

Tencent Cloud’s TCCC serves as a customer contact platform that enables enterprises to quickly set up a unified system for phone calls, online communication, and audio & video calls. With advanced technology, TCCC significantly improves the efficiency and accuracy of intelligent customer service, which results in a reduction of over 90% in operational manpower costs for businesses.

Endeavored to expand global presence and empower enterprise innovation and growth in international business

It is worth mentioning that in response to the internationalization needs of both domestic and foreign enterprises, Tencent Cloud is continuously enhancing its global service capabilities to assist businesses in exploring new growth opportunities.

For example, Tencent Cloud has been continuously strengthening its Chat’s capabilities in overseas network transmission, offering exceptional global acceleration services. Serving more than 100 million monthly active users worldwide, Tencent Cloud’s Chat not only meets the compliance requirements of enterprises expanding internationally but also aligns closely with the usage habits of overseas users. Additionally, TRTC has established independent sites overseas, providing various products such as Call, Conference, and RTC Engine for different scenarios, enabling enterprises to quickly enter the market. Furthermore, TCCC has significantly enhanced its global access capabilities, connecting to high-quality number resources in over 120 countries and regions globally. It offers an integrated communication platform that combines voice calls, online messaging, and audio & video communication, covering customer service, sales expansion, and office collaboration scenarios.

Currently, Tencent Cloud has served numerous industries in the fields of gaming, live streaming, cross-border e-commerce, finance, and more, both for companies expanding overseas and local enterprises in overseas markets. These include Nexon, a gaming giant in the Asia-Pacific region, leading live streaming platform MIXCHANNEL in Japan, streaming service provider BeLive in Singapore, as well as Boomplay, a music streaming platform in Africa. Tencent Cloud has provided comprehensive, user-friendly, and stable audio & video communication solutions, supporting the international business expansion of these enterprises.

As an example, the music streaming platform Boomplay has rapidly established interactive live streaming capabilities in Africa with the help of Tencent Cloud’s customized Chat solution. This has made it a widely popular application in Africa. On one hand, Chat possesses a comprehensive network scheduling capability, addressing the transmission challenges of lag and latency for Boomplay overseas through node coverage and optimal scheduling strategies. On the other hand, the client-side weak network self-assessment model developed by Chat has effectively resolved message loss issues for Boomplay in weak network conditions overseas.

Today, digitalization has become a necessary path for enterprises to enhance their competitiveness, and internationalization has become an increasingly important strategic approach for businesses to expand their markets and achieve sustainable, high-quality development. In this process, the demand for CPaaS from enterprises will continue to grow. As a global leading vendor in the fied of CPaaS, Tencent Cloud will continue to innovate in technology, refine products and solutions, and support businesses from various industries in achieving digital transformation, empowering enterprises across different sectors to step onto the global stage.

Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Tencent Cloud

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.

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Technology

SiriusXM Media Becomes Exclusive Audio Advertising Representative for YouTube in the United States

Published

39 minutes ago

April 22, 2026

YouTube, Home of The World’s Number One Podcast Platform and a Leading Music Service, Chooses Audio Ad Powerhouse SiriusXM Media as Its Exclusive Audio Sales Representative in the U.S.

New Deal Cements SiriusXM’s Leadership In Powering The Largest Ad-Supported Audio Ecosystem And Gives Brands Exclusive Access To YouTube’s Audio-First Inventory

NEW YORK, April 22, 2026 /PRNewswire/ — SiriusXM (NASDAQ: SIRI) today announced a new audio advertising partnership with Google that connects YouTube to one of the largest audio advertising platforms in North America. The agreement makes SiriusXM Media, the advertising group representing SiriusXM, Pandora, and expansive Streaming and Podcast Networks, the exclusive advertising representative of YouTube audio advertising inventory in the U.S. This will provide advertisers access to guaranteed impressions at scale for the first time, backed by similar sophisticated targeting and measurement as YouTube’s ecosystem.

“Audio is one of the most powerful mediums for listeners, creators, and advertisers alike, and at SiriusXM Media, we’re proud to be at the forefront helping brands harness that impact at scale,” said Scott Walker, SiriusXM’s Chief Advertising Revenue Officer. “By partnering with YouTube, a true leader in ad-supported content consumption, we’re uniting our unique skillset with their audience, creating an unparalleled opportunity for marketers and creators to grow their businesses.”

“YouTube has become a primary destination for audio-first content, where fans engage with their favorite podcasts, music, and creators,” said Romana Pawar, Senior Director of Product, YouTube Ads. “By partnering with SiriusXM Media, we are making it easier than ever for advertisers to tap into these high-attention moments.”

YouTube audio ads reach listeners wherever they are across audio-first content and behaviors: immersed in podcasts, talk shows, and music. By meeting users in environments primed for listening and engagement, such as when YouTube content is playing on smart speakers, brands can tap into high-intent listening experiences across YouTube’s vast creator ecosystem. According to a study from SiriusXM Media and Edison Research, there are more than 212 million monthly listeners in the U.S.1 engaging in audio-first content or environments on YouTube.

Starting this fall, advertisers will be able to buy guaranteed audio ad impressions against YouTube’s high-value audiences at scale for the first time directly through SiriusXM Media—paired with an audio-first activation approach to extend reach and impact. Brands can now reach YouTube’s expansive, next-generation and highly engaged audience in the same place where they buy SiriusXM Media’s leading portfolio of ad-supported audio inventory, ensuring a seamless buying experience powered by AdsWizz Inc.’s ad tech platform. As audio continues to reach consumers as a constant companion throughout the day, from commuting to working hours, this deal gives brands an opportunity to reach a valuable audience that is further leaning into audio-first behaviors and content on YouTube in high-attention moments.

Powered by AdsWizz, SiriusXM Media now offers access to 255 million monthly listeners2—reaching nearly 90% of the U.S. population 13+—delivering expansive scale and incremental reach, best-in-class measurement and targeting capabilities, and premium brand-safe environments across every major audio touchpoint. The landmark partnership with YouTube highlights SiriusXM’s commitment to an open, partner-first audio advertising ecosystem, continuing to connect advertisers to premium audio content wherever audiences choose to listen.

For more information, please visit https://www.siriusxmmedia.com/advertise-on-youtube-audio.

About Sirius XM Holdings Inc.
SiriusXM is the leading audio entertainment company in North America with a portfolio of audio businesses including its flagship subscription entertainment service SiriusXM; the ad-supported and premium music streaming services of Pandora; an expansive podcast network; and a suite of business and advertising solutions. SiriusXM offers a broad range of content for listeners everywhere they tune in with a diverse mix of live, on-demand, and curated programming across music, talk, news, and sports. For more about SiriusXM, please go to: www.siriusxm.com.

Media Contacts:
Victoria Chow, victoria.chow@siriusxm.com
Erica Walsh, ericawalsh@google.com

1 Edison Research, Infinite Dial 2026 + SiriusXM Media
2 Edison Research, Infinite Dial 2026 + SiriusXM Media

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SOURCE Sirius XM Holdings Inc.

Technology

ServiceForge plants two million trees worldwide

Published

39 minutes ago

April 22, 2026

The company celebrates a meaningful milestone in its ongoing initiative to make a lasting impact within global communities

PORTLAND, Ore., April 22, 2026 /PRNewswire/ — ServiceForge, the 24/7 live answering and customer service platform built for skilled trades and home service businesses, announces a significant achievement in its ongoing sustainability drive: the company has now planted more than two million trees worldwide, a milestone reached in time for Earth Day 2026.

Each month, ServiceForge plants one tree for every employee and every customer. What began as a simple commitment to give back has grown into a meaningful, long-term impact effort, now surpassing a major milestone. This accomplishment reflects the company’s continued dedication to environmental stewardship and community-focused values.

For context, two million trees adds up to:

Approximately 4,000 acres of forestRoughly 3,000 football fieldsTrees sufficient to remove an estimated 44,000 metric tons of CO₂ per year (equivalent of taking 9,500 cars off the road)

“This milestone reflects the kind of work we believe in: steady, intentional and rooted in real impact,” said Jane Blanchard, head of brand and marketing for ServiceForge. “In the skilled trades, success isn’t about quick wins; it’s about the slow, human work of strengthening homes, businesses and communities. Planting trees is a natural extension of that mission. It’s a way for us to contribute to something lasting, something that grows alongside the businesses we serve.”

ServiceForge partners with verified reforestation organizations that plant trees in areas affected by deforestation, wildfires and climate change. Partners include Trees for the Future, Save the Redwoods League and Friends of Pando, ensuring that each tree contributes to restoration efforts where it’s needed most.

“We’re in the business of fixing things,” Blanchard said. “What better way to exemplify that commitment than by planting trees, which clean the air, restore habitats and ultimately make the world a better place.”

For more information about ServiceForge and their Giving Back initiative, visit https://www.serviceforge.com/why-serviceforge/givingback

About ServiceForge
ServiceForge helps home service businesses get found, get booked and get paid with 24/7 human answering, scheduling, lead qualification and payments. By combining smart technology with real human connection, ServiceForge helps service businesses stand out in an increasingly disconnected world, ensuring contractors capture more jobs while delivering exceptional customer service. For more information, visit serviceforge.com.

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SOURCE ServiceForge

Technology

Contractor Commerce launches AI-powered conversational buying experience

Published

39 minutes ago

April 22, 2026

New technology ushers in new era of e-commerce for home service contracting companies

LEBANON, Ohio , April 22, 2026 /PRNewswire/ — Contractor Commerce, a leading e-commerce and sales enablement platform built specifically for home service contractors, announces the next evolution in its platform: a conversational buying experience that’s powered by AI and designed to improve the way homeowners shop for residential services online.

By empowering home service professionals to establish their own virtual storefronts, Contractor Commerce has long championed a modern buying experience, fully aligned with the way consumers seek information on the web, including through guided buying journeys and seamless purchasing flows. With conversational buying, Contractor Commerce embeds AI directly into the shopping experience, allowing the end consumer to enjoy a more natural, personalized and responsive process.

“This shift from guided to conversational shopping builds on everything we’ve done up to this point,” said Paul Redman, president of Contractor Commerce. “Our goal has always been to help contractors meet homeowners where they are. This advanced and intuitive approach will further that goal, and cement Contractor Commerce as a category leader.”

Contractor Commerce’s expanded capabilities are designed to reflect how homeowners buy today: researching options, comparing pricing and making decisions in a time and place that’s most convenient to them. Features include:

An image upload option, allowing homeowners to submit photos of their home systems to receive specific, real-time recommendations.Robust pricing tools, including quote comparisons and full rebate integration, enabling homeowners to fully assess their options and understand the fine print.An AI agent-guided buying journey, providing homeowners with personalized assistance even when they are not fully sure what types of services they need.

“Our conversational buying platform is made for contractors, not retailers,” Redman said. “The goal is to help businesses establish trust, improve their lead qualification process and capture after-hours demand, all while providing customers with a frictionless shopping experience.”

For more information about Contractor Commerce, visit ContractorCommerce.com.

About Contractor Commerce

Contractor Commerce is the pioneer and industry leader in providing e-commerce services for contractors, offering plug-and-play online stores for home service companies so they can grow their sales and serve customers with convenience and transparent pricing. To learn more about Contractor Commerce and its innovative solutions, visit ContractorCommerce.com.

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SOURCE Contractor Commerce