Luxury brand replaces fragmented workflows with a single source of truth to deliver precision, consistency and seamless experiences across global markets

CAMPBELL, Calif., June 16, 2026 /PRNewswire/ — Centric Software® is pleased to announce that Caracole has selected Centric PLM™ to drive product development and bring greater precision to its global luxury furnishings operations. Centric Software delivers innovative, integrated, end-to-end AI-powered enterprise solutions to take products from concept to commercialization. Fashion, luxury, footwear, outdoor, home, consumer electronics, food & beverage, cosmetics & personal care as well as multi-category retail teams can plan, design, develop, source, comply, buy, make, price, allocate, assort, sell and replenish products to achieve strategic and operational digital transformation goals.

Headquartered in Greensboro, North Carolina, Caracole is a luxury furniture brand serving interior designers and retailers worldwide. The company presents collections with major industry markets and operates showrooms in High Point, Atlanta and Las Vegas. With partners spanning Europe, the Middle East and Asia, Caracole delivers curated assortments that combine craftsmanship, material innovation and refined design.

As Caracole refined its product strategy and global operations, product information remained dispersed across spreadsheets, email threads and disconnected tools. This slowed execution, created gaps in communication and required repeated rounds of review and correction. “It made everything slow and difficult,” says Katie Coggins, Head of Merchandising with product development oversight at Caracole. “As our collections and global operations expanded, product information was managed across multiple systems and workflows. We recognized an opportunity to create greater alignment and consistency across teams by establishing a single source of truth for product information. We wanted a foundation that could scale with the business and support future growth.”

After evaluating PLM solutions, Caracole selected Centric PLM for its alignment with the brand’s operating model and long-term direction. “Centric PLM had the most potential to scale with us through a more streamlined process,” Coggins explains. “The Centric team understood our business, spoke our language and could anticipate the need. Having used Centric before, I welcomed the idea of bringing it to Caracole.”

“We’re focused on creating seamless experiences across every touchpoint, from product development and manufacturing to the way designers and retail partners engage with our brand,” says Holly Gordon, Head of Marketing at Caracole. With Centric PLM, Caracole will connect design, merchandising, costing and manufacturing in a shared environment, giving internal teams and factory partners access to consistent, up-to-date product information. The platform will reduce manual coordination, limit rework and keep development on schedule while introducing stronger control over product versions, historical data and materials.

As a vertically integrated business with both owned manufacturing and third-party factories, Caracole aims to ensure every team has the details needed to translate product vision accurately. “Eradicating emails and spreadsheet trackers is the goal,” says Coggins. “We are looking to automate the transfer of information.”

“As we’ve worked to simplify and connect systems across the business, establishing a single foundation for product information became a natural next step. Centric PLM supports our broader digital transformation strategy and helps ensure greater consistency, speed and collaboration across our global organization,” says Gordon.

This foundation creates a more seamless customer experience. “Luxury is about the experience and the ease of that experience,” Coggins adds. “When our internal systems are organized, it becomes easier for customers to understand our products and work with us.” She offers simple advice to peers, “It doesn’t have to be this hard, process and discipline foster creativity, not stifle it.”

“Caracole continues to set a high standard in luxury furnishings through design excellence and global reach,” says Fabrice Canonge, CEO of Centric Software. “As product development grows more complex, having a clear and consistent foundation for information becomes critical. We are proud to partner with Caracole as they strengthen execution and prepare for continued growth with Centric PLM.”

Learn more about Centric PLM and how it enables scalable growth.

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Caracole (www.caracole.com)

Caracole is a luxury contemporary furniture brand known for distinctive design, refined materials, and thoughtful craftsmanship. Guided by a belief that great design should inspire joy and engage the senses, Caracole creates furniture collections that blend artistic expression with everyday livability. Collaborating with designers, artisans, and visionaries around the world, the brand delivers pieces that bring beauty, comfort, and elegance to interiors across the globe. Through thoughtful innovation and a commitment to exceptional experiences, Caracole helps people create spaces that feel as meaningful as they are beautiful.

Centric Software® (www.centricsoftware.com)

From its headquarters in Silicon Valley, Centric Software provides an innovative and AI-enabled product concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care as well as multi-category retail, Centric Software delivers best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.

Centric PLM™, the leading PLM solution for fashion, outdoor, footwear and private label, optimizes product execution from ideation to development, sourcing and manufacture, realizing up to 50% improvement in productivity and a 60% decrease in time to market.Centric Planning & Pricing™, a cloud-native solution powered by Centric AI that unifies planning, pricing and inventory optimization, enabling retailers and brands to increase sell-through, improve margins and optimize inventory efficiency from pre-season through in-season execution.Centric Market Intelligence™ is an AI-driven platform delivering insights into consumer trends, competitor offers and pricing to boost competitively and get closer to the consumer, driving up to a 12% increase in average initial price point.Centric Visual Boards™ pivot actionable data in a visual-first orientation to ensure robust, consumer-right assortments and product offers, dramatically decreasing assortment development cycle time.Centric PXM™, AI-powered product experience management (PXM) encompasses PIM, DAM, content syndication and digital shelf analytics (DSA) to optimize the product commercialization lifecycle resulting in a transformed brand experience. Increase sales channels, boost sell through and drive margins.

Centric Software’s market-driven solutions have the highest user adoption rate, customer satisfaction rate and fastest time to value in the industry. Centric Software has received multiple industry awards and recognition, appearing regularly in world-leading analyst reports and research.

Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: FR0014003TT8, DSY.PA), the world leader in 3D design software, 3D digital mock-up and PLM solutions.

Centric Software is a registered trademark of Centric Software, Inc. in the US and other countries. Centric PLM, Centric Planning & Pricing, Centric Market Intelligence, Centric Visual Boards, Centric PXM, Centric PIM, Centric DAM, Centric Shoppingfeed® and Centric DSA (including Centric Digital Shelf Analytics) are trademarks of Centric Software, Inc. All third-party trademarks are trademarks of their respective owners.

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SOURCE Centric Software

The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights solutions that help organizations improve service operations, manage customer inquiries across channels, and deliver more consistent support experiences.

ARLINGTON, Va., June 16, 2026 /PRNewswire/ – As organizations work to improve customer support, strengthen service delivery, and respond more consistently across channels, customer service management (CSM) platforms have become critical to operational efficiency and customer satisfaction. Info-Tech Research Group’s 2026 Customer Service Management Data Quadrant Report recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions based on verified end-user feedback collected through the firm’s SoftwareReviews platform.

CSM platforms help organizations manage customer inquiries, service requests, and support interactions across multiple channels. Capabilities such as case management, workflow automation, self-service portals, knowledge bases, omnichannel support, and performance reporting give service teams greater visibility into customer issues and help improve response times, resolution rates, and overall customer satisfaction.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products based on verified user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These dimensions are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Customer Service Management Enterprise Champions are as follows:

HubSpot Service Hub, 8.8 CS, recognized for its strong website analytics capabilities.Freshdesk, 8.7 CS, highly rated for the business value it delivers to customers.

The 2026 Customer Service Management Midmarket Champions are as follows:

HelpDesk, 9.1 CS, recognized for its analytics and reporting capabilities.Zoho Desk, 8.6 CS, highly rated for its breadth of features and functionality.

“Customer service teams are under pressure to resolve issues faster while maintaining consistent experiences across every channel,” says Thomas Randall, research director at Info-Tech Research Group. “The top customer service management vendors are standing out because users see value in capabilities such as workflow automation, omnichannel support, self-service, and performance reporting. Verified user feedback gives organizations a clearer view of which platforms are delivering that value in real operating environments.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes. 

Read the full report: 2026 Customer Service Management Data Quadrant Report

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition are determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group

Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

Michael Peterman, founder and CEO of VeraData, has been named an EY Entrepreneur Of The Year® 2026 Florida Award winner — recognized among 11 winners across the state and selected from 592 finalists across 17 regions nationwide. Peterman is the first founder in the nonprofit data and fundraising services sector to receive this honor, capping more than two decades of building data science infrastructure purpose-built for nonprofits. As a regional winner, he now advances to the Entrepreneur Of The Year® National Awards at the Strategic Growth Forum® in Palm Springs, California, November 16–19, 2026.

MIAMI, June 16, 2026 /PRNewswire-PRWeb/ — Michael Peterman of VeraData Holdings was named an EY US Entrepreneur Of The Year® 2026 Florida Award winner. He was selected among nearly 35 program participants that included 592 finalists across 17 regions competing for the title.

Peterman has spent more than two decades applying rigorous data science to the art of fundraising — building VeraData on the premise that the right data, analyzed the right way, could fundamentally change how nonprofits find and keep donors. Today, VeraData Holdings is a full-spectrum fundraising intelligence enterprise serving nonprofits of every size, collectively raising more than $1 billion annually for clients across the country. What started as a conviction is now a company of more than 240 employees, a team of 25+ PhD mathematicians, and a mission to increase charitable giving as a percentage of U.S. GDP.

“This is a humbling experience,” said Michael Peterman, founder and CEO of VeraData. “Entrepreneurship is a team sport … nobody accomplishes anything meaningful alone. I have been blessed with an incredible team that bought into this vision, believes in it every single day, and works tirelessly to support our clients’ missions. I am also profoundly grateful to the nonprofits who trust us to diverge from the traditional and leverage data, analytics and technology to guide decisioning. This honor belongs to all of them.”

Now in its 41st year, the Entrepreneur Of The Year program honors business leaders for their ingenuity, courage and entrepreneurial spirit. It celebrates original founders who bootstrapped their business from inception or raised outside capital to grow their company, transformational CEOs who infused innovation into an existing organization to catapult its trajectory and multigenerational family business leaders who reimagined a legacy business model to strengthen it for the future.

Regional winners were chosen by an independent panel of past winners, top CEOs and business leaders. Judges assessed candidates on long-term value creation, entrepreneurial spirit, purpose-driven commitment, and significant growth and impact.

“I have watched Michael work for years, and what he has built is extraordinary,” said Michael Kulpinsky, Chief Operating Officer of VeraData Holdings. “It was his passion, his drive, and his unwavering belief in what this company could become that made me want to be part of it. I couldn’t be more honored to watch him receive this recognition. He has earned every bit of it.”

As a Florida award winner, Peterman will now be considered by the national judges for the Entrepreneur Of The Year 2026 National Awards, which will be presented in November at the annual Strategic Growth Forum®, where high-growth CEOs, Fortune 1000 executives and investors converge to shape the future of business. The National Overall Award winner will move on to compete for the EY World Entrepreneur Of The Year™ Award in May 2027.

The Entrepreneur Of The Year program has recognized the leadership of entrepreneurs such as:

Jason McGowan, Crumbl CookiesReid Hoffman | Jeff Weiner, LinkedIn Corp.Saeju Jeong, NoomAllison Ellsworth | Stephen Ellsworth, PoppiJitendra Mohan | Sanjay Gajendra | Casey Morrison, Astera LabsShelly Ibach, Sleep NumberHoward Schultz, Starbucks Coffee CompanyHolly Thaggard | Amanda Baldwin, Supergoop!Jodi L. Berg, Vita-Mix CorporationMichael Happe, Winnebago IndustriesArthur Blank, Atlanta Falcons, The Home Depot, Georgia Force

Sponsors

Founded and produced by Ernst & Young LLP, the Entrepreneur Of The Year Awards include presenting sponsors PNC Bank, Cresa, LLC, Marsh Risk, SAP and the Ewing Marion Kauffman Foundation. In Florida, sponsors also include regional Gold sponsor, Selective Insight and regional Silver sponsor, ADP.

About VeraData

VeraData is the originator of Donor Science™, pioneering the use of AI, machine learning, and behavioral data to help nonprofits acquire more donors and generate more revenue. VeraData blends Donor Science, Creative Science, and Media Science through its partner agencies Teal Media (creative and digital storytelling) and Faircom New York (integrated fundraising strategy and donor communications). With capabilities spanning predictive analytics, creative strategy, direct mail production, and data-driven optimization, VeraData equips mission-driven organizations to turn insights into impact and achieve stronger fundraising results. For more information, visit VeraData.com.

About Entrepreneur Of The Year

Founded in 1986, Entrepreneur Of The Year® has celebrated more than 11,000 ambitious visionaries who are leading successful, dynamic businesses in the US, and it has since expanded to nearly 60 countries and territories globally.

The US program consists of 17 regional programs whose panels of independent judges select the regional award winners every June. Those winners compete for national recognition at the Strategic Growth Forum® in November where national finalists and award winners are announced. The national overall winner represents the US at the EY World Entrepreneur Of The Year™ competition. Visit ey.com/us/eoy.

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EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law where prohibited by local laws. For more information about our organization, please visit ey.com.

EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law, where prohibited by local laws. For more information about our organization, please visit ey.com.

© 2026 Ernst & Young LLP.

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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, legal or professional advice. Please refer to your advisors for specific advice.

Media Contact

Joey Mechelle Farqué, VeraData, 1 918-373-9144, jfarque@veradata.com, https://www.veradata.com/

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SOURCE VeraData