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Sobot Celebrates 2nd Anniversary by Revealing 4 Emerging Trends That Distinguish It from Major Competitors

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Post-pandemic user experience has been relying more on the support of cloud-based contact centers with rich integration capabilities and artificial intelligence assistance services. As a result, over 70% of Sobot’s contact center business derives from customer system upgrades.

SINGAPORE , June 25, 2024 /PRNewswire/ — Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its second anniversary and revealing four emerging trends that highlight its unique business competitiveness, setting it apart from competitors such as Genesys and Zendesk. Initially focusing on the Asia-Pacific and Middle East regions, Sobot is currently expanding into the North American market, with a growing client base in this region and adequate enterprise-level SaaS experience with global leading brands, such as Samsung, Michael Kors, OPPO, Tineco, Renogy, Weee!, Opay, J&T, and Mico.

Sobot Co-founder and CEO, Xu Yi, commented: “The customer service industry, evolving from call centers to cloud-based and SaaS-based contact centers, is rapidly advancing. Technological progress and increased demands for better services from users are driving customer contact centers to change and upgrade to be more open, integrated, smarter and more convenient. Our initial strategic vision for industry development has been confirmed, and over the past two years, Sobot has responded to these market demands. Now, between 60% and 70% of Sobot’s new customers are those upgrading from the services of our competitors. Moving forward, we will continue to iterate and adapt to the needs of these new customers.”

Sobot reveals four emerging trends that set it apart from competitors in the development of its contact center business

Seamless integration of data and omnichannel access creates more opportunities for better customer management and user experience. With the Company’s approach to an integrated omnichannel customer experience, the issues associated with the disjointed and inefficient management of e-commerce customer service and after-sales services are effectively resolved, regardless of which communication channels – WhatsApp, Meta, Instagram, Telegram, etc. – the message is conveyed from. In the case of a major fresh food e-commerce client, an open API integrates the call center and ticketing management system, with one point of access, efficiently solving customer communication and management needs in multiple scenarios and saving 35% of the gap in waiting time from separated systems deployed earlier.

Artificial intelligence (AI) agent products show obvious advantages, with both AI directly solving customers’ issues and through the use of AI-assisting agents. It can solve problems on two levels, showcasing the powerful capabilities of its AI technology. Natural language processing (NLP) and large language model (LLM) technologies from Sobot enrich the AI customer service experience. In the case of Renogy, customer queries are answered over Livechat, and through Sobot’s NLP and LLM behind the AI Agent, it can quickly identify the best answer to various customer questions, increasing the customer experience with higher and quicker knowledge learning efficiency.

Enhancing the marketing with more ways to reach out to customers and interactive options will strengthen the connections with them, boosting their involvement and loyalty to our business. In the case of L Gaming, Sobot caters to customer service needs by empowering active marketing contact, and realizing two-way interaction through its platform. Starting with CX SaaS, it added functions to enhance marketing, customer contact, and interaction, strengthening customer relations and increasing user engagement. For instance, Sobot’s platform integrates with WhatsApp, improving customer service efficiency during various interaction stages.

Offering comprehensive consulting, pre-sales solutions, delivery, and customer success services helps enterprise clients maximize the platform’s benefits and achieve business success. Unlike competitors, Sobot provides specific industry and best practice guidance, enhancing application scope and effectiveness. By offering customer service consulting and business support, Sobot ensures rapid, high-quality service integration, significantly speeding up the onboarding process.

Embracing the increasing functions and values that a contact solution provider can bring to its enterprise customers, Sobot’s customer-first DNA provides users with a more comprehensive, integrated, agile, and intelligent service solution to help enterprises improve customer satisfaction and business efficiency with its omnichannel model from day one.

Please visit the https://www.sobot.io/ for more information.

About Sobot

Sobot is an all-in-one contact center solution provider, offering both customer service and marketing software. Its product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. Sobot commits to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. With established partnerships with industry giants like AWS, Alibaba Cloud, and Meta, the company has won increasing business opportunities with notable clients, such as Samsung, OPPO, DFS, Philips, J&T, Air Liquide, OPay, Mico, and Lilith Games. Sobot is looking forward to empowering businesses to achieve better customer experiences and higher satisfaction levels through providing cutting-edge solutions to drive success for its clients globally.

 

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From Turbine Supply to Ecosystem Building: Goldwind Outlines APAC Strategy at the APAC Wind Energy Summit

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HANOI, Vietnam, June 16, 2026 /PRNewswire/ — Speaking at the GWEC APAC Wind Energy Summit in Hanoi, Goldwind, a reliable global strategic partner in clean energy, reaffirmed its deep commitment to the Asia-Pacific region. Operating in 10 countries across APAC, Goldwind is driving the region’s energy transition through deep localization, ecosystem collaboration, and tailored clean energy solutions.

Drawing on two decades of international experience, Goldwind articulated a clear evolution at the summit: true globalization is not just about “going global” — it is about “landing well.” This strategic shift from pure market expansion to ecosystem building has already delivered tangible results. Goldwind’s cumulative installed capacity now exceeds 165 GW across 49 countries.

Across Asia Pacific, Goldwind delivers diversified, tangible impact: grid-forming storage in Australia, talent cultivation, localized supply chain and rapid delivery in Vietnam, typhoon-resilient designs in the Philippines, and hybrid towers that boost output in Thailand.

Dong Yinming, CEO of Goldwind Asia, emphasized in his keynote address at the summit:

“In Asia, our commitment goes beyond delivering turbines — we strive to be a locally-rooted system partner, supporting projects across the full lifecycle to create long-term value. Empowering local projects with global expertise and deeply cultivating the Asia-Pacific market — that is what true ‘landing well’ means for a greener, more prosperous region.”

 

Wu Kai, Vice President of Goldwind, added:

“Scaling wind power in Asia requires more than just installing additional turbines. It demands innovative solutions tailored to the region’s unique complexity. Closing the gap between ambition and implementation in Asia’s wind sector takes more than any single company. Let’s share what works, learn from each other, and co-create solutions that deliver lasting value — for the industry, for communities, and for the future.”

Looking ahead, Goldwind aims to deepen its local roots across every market it serves, empowering Asia’s energy transition with global expertise and local adaptation. As the region accelerates toward a green future, Goldwind remains committed to being a trusted, long-term partner — rooted in APAC, thriving together.

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Bambu Lab Launches PLA Pure: A Filament Made for Printing Where You Live

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AUSTIN, Texas, June 15, 2026 /PRNewswire/ — As desktop 3D printers become a fixture in homes around the world, Bambu Lab – one of the fastest-growing companies in the consumer 3D printing space – is raising the bar on what a home printing filament should be. Today, Bambu Lab announced the launch of PLA Pure, a filament engineered for cleaner, safer home 3D printing, with every ingredient certified compliant with EU 10/2011, the European regulation governing plastics intended for food contact.

Five Ingredients. Each One Earned Its Place.

PLA Pure draws on materials you encounter in everyday life:

Polylactic acid (PLA) – derived from corn and sugarcane.Acrylic copolymer – commonly found in children’s toys.Color pigments – also used in baby tableware.EBS (ethylene bis-stearamide) – familiar from food packaging films.Talc – used in products such as biodegradable drinking straws; independently tested by a third party and verified asbestos-free.

Every ingredient appears on the EU 10/2011 positive list with a traceable FCM (Food Contact Material) substance number. Raw materials are supplied by global manufacturers including TotalEnergies Corbion, Dow, Chemours, and BASF, making compliance and traceability straightforward.

Most filaments marketed as food-contact compliant are tested only as finished products. PLA Pure is verified ingredient by ingredient, from the base material to the pigments.

Cleaner Air at Your Desk

Since printing often happens in living spaces, emissions matter. PLA Pure carries UL 2904 GREENGUARD certification*, the recognized standard for 3D printer emissions that measures particulate matter and Volatile Organic Compounds (VOCs) for indoor air quality impact.

Particle and VOC levels during printing fall below what’s typically present in an average kitchen, living room, or office.In a four-hour continuous printing test conducted by an accredited laboratory, PLA Pure produced lower PM2.5 and PM10 emissions than a comparable filament under identical conditions.Proper ventilation is still recommended to minimize inhalation of any printing byproducts.

Bambu Lab’s PLA Basic also holds indoor air quality certification under the same standard, but PLA Pure’s cleaner ingredient profile yields even lower emission levels-particularly relevant when printing near children, pets, or in shared living spaces.

*Testing was conducted on Bambu Lab A1 and A2L printers, both open-deck models without enclosure or filtration. This setup represents the baseline emission scenario, where filament emissions are measured directly without any additional containment.

Safety Is One Thing. Reliability Is Another.

Most filaments rely on impact modifiers and flow agents to achieve consistent print results. PLA Pure takes a different approach: to keep the formula to five food-safe ingredients, Bambu Lab rebuilt the formulation from scratch—iterating until the chemistry alone could deliver what additives typically do. The result is less residue, reduced nozzle buildup, and more consistent extrusion spool after spool.

Less stringing — even without prior drying, PLA Pure produces noticeably fewer strings than typical third-party filaments.Cleaner surfaces — finished parts require less post-processing.Strength intact — PLA Pure matches PLA Basic in mechanical performance, with layer adhesion comparable to most PLA materials on the market.

All printing parameters are stored in the RFID tag and automatically read by the AMS system. Load the spool, let the material synchronize itself, and start printing. No guesswork required.

Toy Safety

The material has also passed EN 71-3 certification, the European safety standard that governs the migration of certain elements from toy materials. The standard’s main concern is whether potentially harmful elements-such as lead, cadmium, chromium, and other heavy metals-can leach out of a material when a child handles, mouths, or swallows it. It also sets strict limits on the permissible migration of each.

Passing this test makes the material suitable for models meant to be handled and played with: a toy kitchen plate, a small car, a cat toy.

As with any 3D-printed toy, common sense still applies. Small parts and support structures can pose a choking hazard, edges may be sharp, and the material is combustible. Models should be selected appropriately, and children should be supervised during play.

A Note on Application

These certifications apply to the filament itself and its ingredients. Whether a specific printed object is suitable for a particular application depends on factors such as equipment hygiene (especially nozzle cleanliness), printing conditions, and how the object is ultimately used. Because of the layered structure of FFF prints, they are not suitable for liquid foods, and PLA itself should not be exposed to temperatures above 60°C (like putting 3D prints into dishwashers). Bambu Lab recommends that users consider these factors when selecting a material for a specific application. PLA Pure provides a fully documented ingredient profile-the rest of the decisions are yours to make with confidence.

Availability

PLA Pure is available now at Bambu Lab Official Store

Price: USD 24.99 (With Spool)/ USD 21.99 (Refill)

Additional details regarding availability, colors, and variants will be announced separately.

About Bambu Lab

Bambu Lab is a consumer-tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich, first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Learn more at https://www.bambulab.com. 

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UROVO DT610 Pro: The Rugged AI Terminal Redefining Frontline Productivity

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SINGAPORE, June 15, 2026 /CNW/ — UROVO, a global leader in enterprise mobility solutions, unveiled the DT610 Pro, a next-generation ultra-rugged intelligent terminal purpose-built to empower frontline operations across industries. Designed to withstand the toughest environments, DT610 Pro combines enterprise-grade durability with cutting-edge AI capabilities to redefine workforce productivity.

In today’s fast-paced digital economy, frontline workers face increasing operational pressure. Field engineers must diagnose equipment failures on the spot, delivery drivers operate in extreme weather, and warehouse staff respond to sudden surges in order volume. Any device failure can disrupt critical workflows, making reliability and performance essential.

The DT610 Pro is purpose-built for frontline operations. Powered by the Qualcomm Q-6690 4nm platform with a dedicated 6 TOPS AI engine, it enables real-time OCR, intelligent data capture, and voice-assisted workflows directly on the device–without cloud dependency. This delivers faster response times, lower latency, and reliable performance for demanding enterprise workloads, while long-term platform support through 2034 helps maximize device lifecycle value.

Enterprise-grade ruggedness sets DT610 Pro apart from consumer devices. Rated IP68, and capable of surviving 1.8-meter drops while operating reliably from -20°C to 60°C, it minimizes downtime and reduces total cost of ownership.

Frontline workers benefit from a hot-swappable battery for uninterrupted full-shift operation and a sunlight-readable display built for demanding environments. Combining FlexRange barcode scanning (5 cm–10 m), high-performance RFID reading, and a 3-sided NFC design, the DT610 Pro delivers an all-in-one data capture platform for frontline operations. Workers can efficiently scan barcodes, track assets, verify IDs, card emulation, and enable contactless payments from virtually any angle. A 50MP autofocus camera with AI-powered OCR further streamlines delivery verification, document digitization, and field data collection, helping businesses boost productivity and operational efficiency.

Connectivity is critical for uninterrupted workflows. In warehouses, DT610 Pro’s Wi-Fi 7 with 2×2 MU-MIMO delivers wired-like speeds in high-density environments, while Multi-Link Operation (MLO) keeps connections stable with instant failover, lower latency, and rock-solid reliability. For field operations, 5G connectivity ensures instant work order updates, image capture, and data synchronization wherever work happens.

“Frontline operations don’t wait–and neither should the technology that supports them,” said Zhang Bo, CTO at UROVO. “DT610 Pro is not just a device; it’s a long-term investment in operational efficiency, workforce productivity, and business continuity.”

The DT610 Pro represents the next evolution in intelligent rugged devices, delivering performance, reliability, and future-ready AI capabilities for every shift, every environment, and every mission.

About Urovo
Founded in 2002, UROVO is the world’s leading industry application enabler, specializing in AI, Mobility, Barcode and RFID Technologies, Printers, and Payment Terminals. Committed to technological advancement, we provide cutting-edge digital solutions that drive smart transformation for clients across industries such as logistics, retail, finance, healthcare, manufacturing, government, and transportation.

By integrating pioneering innovations into business processes, we enable our clients to meet their strategic goals with unmatched efficiency and precision, fostering sustainable growth.

Website: https://en.urovo.com/

View original content:https://www.prnewswire.com/news-releases/urovo-dt610-pro-the-rugged-ai-terminal-redefining-frontline-productivity-302800969.html

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