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Latest Trend Study: Innovative Technologies are changing SAP© Application Management

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Companies expect cost savings of up to 30 percent through AI

–  Increasing complexity of the IT landscape makes seamless integration and communication between SAP and non-SAP applications a central concern for respondents.

–  Cloud is the trend: Over 70 percent of the surveyed companies opt for the latest version of SAP S/4HANA, preferably in the cloud.

–  High demands on SAP partners: Competencies in the security of SAP systems and smooth operation are among the must-have criteria at 77 percent.

BIELEFELD, Germany, July 2, 2024 /PRNewswire/ — To better understand the current status quo and future developments in SAP operations, the analyst firm PAC, commissioned by the global IT service provider NTT DATA Business Solutions, surveyed 200 SAP and IT managers in Europe and the USA. The results of the study “SAP Application Management in Europe and the USA“, conducted between January and March 2024, highlight the impacts and opportunities presented by innovative technologies. It provides insights into how companies manage their software applications and what challenges they face using SAP S/4HANA and developments in the areas of Cloud, Artificial Intelligence (AI) and other innovative topics.

Innovative technologies such as Cloud Computing, Automation and AI are transforming SAP Application Management (AM) by providing new possibilities for efficiency and performance optimization. Simultaneously, the complexity of the evolving IT landscape is increasing, leading to new expectations for IT service providers: They must be knowledgeable about the latest technologies but also able to integrate and manage them effectively. The SAP Business Technology Platform (BTP) will play a crucial role as the technological foundation, creating a central platform for implementing various technologies and systems.

New technologies open new opportunities

In the international sample, most respondents (>70%) indicated they chose the latest version of SAP S/4HANA, with the majority preferring a Cloud version. The decision for the public Cloud is accompanied by a choice of RISE with SAP for 67 percent. The use of SAP software outside Enterprise Resource Planning (ERP) is particularly strong in Customer Relationship Management and Customer Experience (CRM/CX), Human Capital Management (HCM) and Supplier Relationship Management and Procurement (SRM). With a share of 72 percent, Software as a Service (SaaS) models are mainly used to support individual business processes, such as SAP SuccessFactors for optimal management of all aspects of the employee lifecycle in Human Capital Management (HCM).

In addition to SAP systems, many organizations use other software products from other leading platform providers like Microsoft (35%), Salesforce (30%) and Adobe (26%). However, the variety of business applications companies use alongside the core SAP system presents new challenges. “Seamless integration and communication between SAP and non-SAP applications are essential for operating both systems in parallel long-term,” explains Ulrich Kreitz, Executive Manager at NTT DATA Business Solutions Germany and Head of Managed Services. “This often requires special interfaces, data integration strategies and tools, as well as solutions for managing user identities and access rights. Complex orchestration solutions must be implemented to monitor and control the performance, availability and security of on-premise and Cloud-based resources.”

Strong SAP partners are crucial for SAP system integration

Collaboration with external partners, particularly in SAP consulting and system integration, plays a crucial role for many companies as system complexity increases, especially when it comes to cloud solutions. The respondents set high demands for an SAP partner: expertise in SAP system security and smooth operations are must-have criteria for 77 percent.

IT partners such as NTT DATA Business Solutions offer expertise and support companies in the implementation, management and optimization of SAP systems in the cloud. “We know the best practices, tools and methods that support, automate and accelerate Cloud migration. Additionally, we offer our own frameworks that can partially or fully automate tasks such as system monitoring, troubleshooting or patch management,” adds Ulrich Kreitz. “The IT market is experiencing increasingly shorter innovation cycles. Soon, AI will take a firm place in SAP’s products and the entire portfolio. SAP users expect their partners to act proactively and inform them about the benefits, opportunities and risks of new technologies, going far beyond ensuring smooth, secure operations.”

Focus on Automation and AI

Respondents see significant potential in automated processes in SAP AM. The study found that the degree of automation is highest in the areas of Service Desk (31%), Security (37%) and Testing (46%). Automation not only increases efficiency but also reduces error susceptibility and identifies potential threats more quickly. Manufacturing companies particularly benefit from this, as operational interruptions are minimized and production continuity is ensured.

The majority of respondents expect further efficiency gains and cost savings of up to 30 percent from integrating AI into AM, especially in Monitoring (71%), Documentation (79%) and System Administration (76%). The results show that SAP BTP will form the technological foundation for all SAP cloud products in the near future, as well as for all functional extensions and innovations of SAP S/4HANA. It provides the ability to complement, extend and integrate solutions from SAP or SAP partners using the same data model. These help to develop innovations faster with traditional tools, no-code/low-code solutions, preconfigured analysis models and self-service analytics. As companies increasingly switch to the Cloud-based S/4HANA edition, the demand for SAP BTP also rises, as custom extensions need to be developed and integrated.

How complex digital transformation is for companies and what challenges it presents were highlighted by NTT DATA Business Solutions together with their subsidiary Natuvion GmbH in the recently released Transformation Study 2024: 1,200 CEOs, CIOs and IT decision-makers from 15 countries shared their experiences with and requirements for the transformation process.

About NTT DATA Business Solutions

NTT DATA Business Solutions is a leading global IT service provider focused on SAP with a powerful ecosystem of partners. With more than 35 years of in-depth experience, we enable companies worldwide to become Intelligent Enterprises. We deliver end-to-end solutions that accelerate sustainable growth and success – from strategic consulting and implementation to managed services and beyond. As a global strategic SAP partner, we drive innovation and leverage the latest technologies to support our customers individually and across all industries. Our more than 15,300 dedicated employees in over 30 countries work passionately every day to make it happen.

NTT DATA Business Solutions is part of NTT DATA, a $30+ billion trusted global innovator of business and technology services headquartered in Tokyo. As One NTT DATA we serve 75% of the Fortune Global 100 and are committed to helping customers innovate, optimize and transform for long-term success. NTT DATA is part of NTT Group.  

Press Contact NTT DATA Business Solutions

Jasmin Straeter
Head of Global Communications
NTT DATA Business Solutions AG
Königsbreede 1, 33605 Bielefeld, Germany
Phone: +49 521 9 14 48 108
Email: Jasmin.Straeter@nttdata.com 

 

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Algorized and ZHAW School of Engineering Launch Research on Predicting Human Movement Around Collaborative Robots, funded by InnoSuisse

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A two-year program studies how sensor fusion enhances human presence detection and safe human-machine interaction.

ETOY, Switzerland, Oct. 20, 2026 /PRNewswire/ — Robots working beside people need a reliable estimate of human movement. Their controllers also need to know how far they can trust that estimate. Algorized and ZHAW Zurich University of Applied Sciences Institute of Signal Processing and Wireless Communications ISC have launched a two-year research program to study both questions. The collaboration is funded by InnoSuisse.

The program, “Real-Time Human Perception via Edge-AI Wireless Sensor Fusion for Collaborative Robotics”, runs from September 2026 for two years. It builds on earlier research by Algorized and ISC on ultra-wideband (UWB) radar.

The program aims to combine raw wireless and optical signals in one fusion layer between a robot’s sensors and its controller. Researchers aim to weight each input by confidence and produce a calibrated estimate of a person’s position and predicted path.

Algorized processes raw data with one foundation model to detect human presence and classify whether it is a human or an object. The program tests whether combining raw inputs in sensor fusion, before each sensor makes its own decision, creates a holistic layer for the human-aware machines.

Each sensor type adds different information. UWB radar and Wi-Fi sensing can help detect a person behind a shelf or a machine. Millimeter-wave radar holds its lock through dust, steam, glare and darkness. RGB and time-of-flight cameras add spatial and semantic detail. The program studies how these inputs work together.

The research has four goals. The first three are to sense people in approach to the robot, tell living from non-living objects, and track and predict each person’s path. The fourth is to send the robot controller a graded instruction: continue, slow down, or stop. The inference target is under 100 milliseconds on standard industrial edge hardware. Algorized’s planned safety functions cover presence detection, localization and tracking.

A model of this kind needs its own training data. That data must come from real facilities with people moving through them. Researchers who understand the physics must interpret it. The goal is a core model that transfers across sensor types, vendors and sites without retraining for each deployment.

“Machines enter the physical world,” said Natalya Lopareva, CEO and Founder of Algorized. “For robots to coexist with humans, they need to understand the people around them. We are exploring every sensor and every layer of compute to make shared spaces safe. That takes research, and we are doing it together with the ISC at the ZHAW School of Engineering.”

“The program brings ISC sensing research into real industrial sites. Researchers will combine radar, Wi-Fi, and optical signals to distinguish approaching people from other objects and then estimate the person’s position and movement. The program investigates how the reliability of this estimation can be measured and how to predict where a person will go next,” said Marc Kuhn, Deputy Head of ISC at the ZHAW School of Engineering.

About Algorized

Algorized builds the edge-native nervous system for Physical AI. Its foundation model senses human presence, vital signs, and intent through occlusion – delivering real-time human-aware perception from standard wireless sensors, where cameras and light-based systems go blind. Backed by the Amazon Industrial Innovation Fund and rooted in four years of Swiss sensing research, Algorized partners with silicon manufacturers and industrial OEMs across robotics, automotive, and smart spaces. Learn more at www.algorized.com.

About the ZHAW School of Engineering

The School of Engineering is one of eight schools of the ZHAW Zurich University of Applied Sciences. With 14 institutes and centres, the ZHAW School of Engineering is one of Switzerland’s leading institutions for technical education and research. It provides high-quality degree programmes and continuing education and develops innovative solutions for industry, focusing on the areas of energy, mobility, information and health.

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Yoodli Named 2026 Inc. Power Partner for Helping Enterprise Teams Build Skills That Show Up on the Job

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Recognition follows a year in which Yoodli customers including Google and Intuit earned 11 Brandon Hall Group awards for programs built on Yoodli

SEATTLE, Oct. 20, 2026 /PRNewswire/ — Yoodli, the AI Platform for Human Skills, has been named a winner of the 2026 Inc. Power Partner Awards, which recognize the B2B companies that entrepreneurs and businesses rely on to grow.

Inc. selected this year’s honorees for a proven track record of helping companies build and scale, across areas from hiring and compliance to technology, fundraising, and marketing.

“Business owners have no shortage of tools at their disposal, and B2B companies need to make clear why their products and services are worth the investment,” says Bonny Ghosh, editorial director at Inc. “The companies on this year’s Power Partners list have done just that. They don’t just have customers, they have superfans and evangelists. Across industries like marketing, financial services, and technology, they’ve proved their dedication to helping fellow business owners grow and succeed.”

“The best validation we get isn’t an award for Yoodli. It’s watching our customers’ teams get recognized for the work they do with us,” said Varun Puri, co-founder and CEO of Yoodli. “Organizations are under real pressure to get their people ready for an AI-first world, and practice alone doesn’t get them there. Our job is to help skills carry over into the moments that matter, and to show leaders the results.”

“Being a Power Partner means our customers’ results are the scoreboard,” said Mike Rich, head of partnerships at Yoodli. “We work alongside training firms, consultancies, and enablement leaders who build skills programs for their own clients. Together we create immersive training experiences and demonstrate measurable outcomes.”

“Every training company says their program works. The hard part is proving it,” said Jeff Bittner, senior director of digital and AI at Braintrust and a member of Yoodli’s Customer Advisory Board. “In two and a half years with Yoodli, we’ve mastered it. Every seller starts with a baseline and a personal record to beat, allowing us to coach the cause instead of the symptom. We’ve seen enterprise clients with hundreds of users adopt at 96%, and others increase their connection level from 22% to 67% in three months. That’s what a real partner does. We make our clients better by providing tools that move the needle.”

Yoodli was recognized for the measurable outcomes its customers have achieved in 2026. Google’s GBOedu Commercial Enablement team won seven awards at the 2026 Brandon Hall Group HCM Excellence Awards (three gold, three silver, one bronze) for scaling AI roleplay practice across its sellers with Yoodli. Intuit’s Global Sales Enablement team earned four Brandon Hall Group awards for programs powered by Yoodli, including gold in Learning & Development Strategy and in Leadership Development.

The company also reached several milestones this year. Yoodli was named to TIME’s Best Inventions of 2026 in the Education category and to LinkedIn’s 2026 Top Startups list for Seattle. It grew past 100 employees and moved into a new headquarters at Pier 70 on the Seattle waterfront. Organizations including Google, Snowflake, Databricks, and Intuit use Yoodli to coach, train, and measure skills across their workforce.

For more information on Inc.’s Power Partner Awards or to view the complete list of honorees, visit inc.com/power-partner-awards.

About Yoodli

Yoodli is the AI Platform for Human Skills. Through AI coaching, learning journey creation, roleplays, personas, and measurement, Yoodli helps people get measurably better in their careers and helps organizations upskill their workforce for an AI-first world. Proven in high-stakes revenue teams and built for company-wide scale, Yoodli is used by organizations including Google, Snowflake, Databricks, and Intuit. Learn more at yoodli.ai.

Media Contact:
Sage Quiamno
press@yoodli.ai
+1 (808) 232-1321

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RBC tops JD Power Retail Banking Satisfaction Study among Big Five banks for third consecutive year

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TORONTO, Oct. 20, 2026 /CNW/ — RBC is pleased to be named Highest in Customer Satisfaction Among the Big Five Retail Banks by JD Power for the third year in a row, and the fourth time in five years. The recognition stems from the JD Power 2026 Canada Retail Banking Satisfaction StudySM, which gathers feedback from thousands of retail banking customers nationwide.

“The trust clients place in us reveals itself in moments big and small, and this study captures that,” said Erica Nielsen, Group Head, Personal Banking, RBC. “We are grateful to our clients who continue to choose RBC, and this award belongs to the employees who show up for them with care and expertise.”

RBC earned an Overall Satisfaction score of 619, finishing nine points ahead of the Big Five average of 610 and holding the number one position among the Big Five across all seven dimensions measured in the study, including Digital Channels and Problem Resolution. The bank’s eight-point improvement outpaced the industry average gain. RBC stands out most in Level of Trust, Account Offerings meeting my needs, and Allowing me to bank how and when I want, where it holds significant leads over the average.

The study also points to continued momentum, with RBC building on its strengths in Digital Channels and Account Offerings, along with improvements in Online Chat, New Account Opening, Product/Fees, and Convenience.

“We keep the client at the centre of everything we do, and that focus is reflected in the areas where we are leading. Whether someone is opening an account online, chatting with us through our digital channels, or sitting down with an advisor, we look across every part of RBC to make sure each experience is built around them. I want to thank our teams across the country for making that commitment felt every day.”

The JD Power 2026 Canada Retail Banking Satisfaction Study drew on responses from 14,038 retail banking customers surveyed in two waves between January and February and between July and August 2026.

About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 105,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 19 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.‎

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/peopleandplanet.

For more information, please contact:
Habiba Ahmad, RBC Communications, 437-993-3245

SOURCE RBC Royal Bank

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