Connect with us

Technology

Teleperformance receives gold award for best AI-driven tech innovation

Published

on

Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance

NEW YORK, July 8, 2024 /PRNewswire/ — Teleperformance, a global leader in digital business services, today announced it received top honors at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution that streamlines back-office business processes for clients. The technology tool was awarded Gold for best new product or service innovation in the technology category for enabling faster, more efficient back-office operations which result in significant customer experience enhancements and stronger, more empathetic customer expert engagement with customers.

Teleperformance’s AI-driven digital solution is a comprehensive, scalable platform designed to manage the entire lifecycle of customer experts and optimize operational performance. The integrated suite of applications enhances back-office operations, leading to superior and more empathetic customer care. By consolidating disparate processes into a single sign-on platform, the solution provides a holistic, 360-degree view of customer experts’ performance, operational efficiency, and customer interactions.

Clients utilizing the solution have reported substantial improvements to their customer care programs, including up to 35% faster turnaround times, significant reductions in customer escalations, and more personalized customer care. These advancements are driven by enhanced real-time insights into customer expert interactions with customers, leading to stronger, more empathetic engagements.

The back-office solution has been successfully adopted across a variety of industries including banking, financial services and insurance, healthcare, travel, retail, and technology; as well as critical services such as trust and safety.

ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.teleperformance.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/teleperformance-receives-gold-award-for-best-ai-driven-tech-innovation-302190930.html

SOURCE Teleperformance

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Siemon Appoints Trey Somers as Vice President of Product Management

Published

on

By

The Siemon Company, a global leader in network infrastructure solutions, announces the appointment of Trey Somers as Vice President of Product Management, effective Monday, July 15th, 2024.

WATERTOWN, Conn., July 20, 2024 /PRNewswire-PRWeb/ — The Siemon Company, a global leader in network infrastructure solutions, announces the appointment of Trey Somers as Vice President of Product Management, effective Monday, July 15th, 2024. In this role, Somers will lead Siemon’s global product management team and drive the development of innovative solutions that meet the evolving needs of the market. With a distinguished career spanning over two decades in the industry, Somers brings a wealth of experience in enterprise product management, OEM product management, and consulting services. Most recently, he served as Managing Director at Align Communications where he successfully led a team delivering smart building solutions to major financial institutions across the globe. “We are thrilled to welcome Trey to the Siemon team,” said Henry Siemon, President and CEO. “His deep industry knowledge and proven track record in product management make him an invaluable asset to our organization. We are confident that under Trey’s leadership, Siemon will continue to deliver cutting-edge solutions that drive customer success.” In his new role, Somers will oversee both the OEM and Enterprise Product Management teams, combining them into a unified global product management organization. He will also collaborate closely with the marketing team to align product development with current market needs and developing industry trends. “I am excited to join the Siemon team and contribute to the company’s continued growth and success,” said Trey Somers, Vice President of Product Management. “Siemon has CONNECTING THE WORLD TO A HIGHER STANDARD www.siemon.com a strong reputation for innovation and customer focus. I look forward to working with the team to develop groundbreaking solutions that address the challenges and opportunities of today’s dynamic market.” Learn more about Siemon at www.siemon.com.

“We are thrilled to welcome Trey to the Siemon team,” said Henry Siemon, President and CEO. “His deep industry knowledge and proven track record in product management make him an invaluable asset to our organization.”

About Siemon – Established in 1903, Siemon is an industry leader specializing in the design and manufacture of high-quality, high-performance IT infrastructure solutions and services for Data Centers, LANs, and Intelligent Buildings. Headquartered in Connecticut, USA, with global sales, technical, and logistics expertise spanning 150 countries, Siemon offers the most comprehensive suites of copper and optical fiber cabling systems, racks, cable management, and Intelligent Infrastructure Management solutions. With more than 400 patents specific to structured cabling, Siemon Labs invests heavily in R&D and the development of Industry Standards, underlining the company’s long-standing commitment to its customers and the industry. Through an ongoing commitment to waste and energy reduction, Siemon’s environmental sustainability benchmarks are unparalleled in the industry.

Contact Information: Brian Baum, brian_baum@siemon.com

Media Contact

Brian Baum, Siemon, 1 860 945-4213, brian_baum@siemon.com

View original content:https://www.prweb.com/releases/siemon-appoints-trey-somers-as-vice-president-of-product-management-302201236.html

SOURCE Siemon

Continue Reading

Technology

Online Generator Seller Announces Cummins 7-Day Inflation Fighter Discount For Homeowners

Published

on

By

Cordova, Tennessee based Buckeye Power Systems, LLC announced its partnership with Cummins Power Generation and a 7-day inflation fighting 5% discount on the popular Cummins 20kW RS20A air-cooled home standby generator. The discount applies for purchases between July 25th and August 1st, 2024.

CORDOVA, Tenn., July 20, 2024 /PRNewswire-PRWeb/ — Cordova, Tennessee based Buckeye Power Systems, LLC announced its participation with Cummins Power Generation and its 7-day 5% discount for homeowners on the popular RS20A 20kW HSB air-cooled home standby generator. The discount also applies to the RS20AC kit which includes a 200-Amp Automatic Transfer Switch. The discount applies for purchases between July 25th and August 1st, 2024.

“The 7-day special discount applies to Cummins 20kW air-cooled home standby generator which is also its most popular model.”

David Richey, president of Buckeye Power Systems, said today, “The 7-day special discount applies to Cummins 20kW air-cooled home standby generator which is also its most popular model. The 20kW generator provides whole house coverage for homes up to 2000 square feet. The same generator also provides managed whole house coverage for homes up to 3000 square feet.”

Richey said the Cummins 20kW includes a built-in load management feature which manages the operation of high-power consumers like air conditioners, kitchen ovens, and clothes dryers. “The load management feature prevents certain loads from operating when the generator is already operating at or near peak performance,” Richey continued. “So, the RS20A offers managed whole house coverage for homes up to 3000 square feet.”

When fueled by natural gas, homeowners enjoy an unlimited supply of fuel from their utility supplier, thus eliminating the need for fuel storage. The same generator can also be fueled by liquid-propane (LP). A 5-year manufacturer’s warranty is standard and extended warranty coverage up to 10 years is available as an option.

In the current inflationary economic environment, the price rollback should be warmly welcomed among homeowners looking for special deals on standby power. The Buckeye Power Systems website currently offers the Cummins RS20A for $5,069 with no sales tax in most states, less the $253.45 discount. The Cummins RS20AC kit includes a 200-Amp Automatic Transfer Switch and is offered for $5995 less a $299.75 discount during the 7-day special promotion.

Buckeye Power Systems is also offering a $500 VISA Gift Card for purchase of the two other Cummins air-cooled home standby generators including the 13kW Cummins RS13A and the 17kW Cummins RS17A.

Media Contact

Steve Baker, Buckeye Power Systems, LLC, 1 19013798097, steve@benchmarkelectric.us, https://buckeyepowersystems.com

David Richey, Buckeye Power Systems, LLC, 1 9013798097, david@buckeyepowersystems.com, https://buckeyepowersystems.com

View original content to download multimedia:https://www.prweb.com/releases/online-generator-seller-announces-cummins-7-day-inflation-fighter-discount-for-homeowners-302201860.html

SOURCE Buckeye Power Systems, LLC

Continue Reading

Technology

UBX Cloud Creates A Rapid Solution To The Crowdstrike Outage Affecting Millions Worldwide.

Published

on

By

Download the newest version of the “CrowdFix” update on UBX Cloud’s website.

DETROIT, July 20, 2024 /PRNewswire-PRWeb/ — UBX Cloud, a dedicated cloud hosting provider with experience in IT solutions on a global scale, has developed a safe automated repair for the CrowdStrike outage that has affected millions worldwide. The new update has been named “CrowdFix” by UBX Engineers. The solution has been tested on thousands of servers that UBX Engineers manage internally with results that work highly efficiently.

“Our engineers have developed a countermeasure within 2.5 hours after the first reported incident. I appreciate the team working to create a solution that makes it simple, effective, and secure.” – Steven Panovski, President and Founder of UBX Cloud.

“Our engineers have developed a countermeasure within 2.5 hours after the first reported incident. I appreciate the team working to create a solution that makes it simple, effective, and secure,” stated Steven Panovski, President and Founder of UBX Cloud.

CrowdFix Solution Developed by UBX Cloud

To implement the CrowdFix solution, Engineers can simply boot the CrowdFix ISO on the impacted system and it’ll automatically detect all attached disks on the system, while deleting the CrowdStrike related files that are preventing impacted Windows systems. Administrative access or restoration from the backups isn’t required.

For step-by-step instructions on implementing the CrowdFix, please view the documentation in or video to implement. Complete Disclaimer will be listed on our company blog.

Instructions are to boot the ISO file and run the batch file.
Primary LINK 1: http://ubx.link/csfix
Alternate LINK: TBA

Filename: WinPE_UBXCloud_CSFix103.iso
MD5 Hashes: 623c3e11895dda4015bd02f0f8b49313e1fdf2806c961f71d41fbdc96cdc03b5
Size: 380 MB

UBX Cloud Inc.

UBX Cloud is a global IT and Engineering company founded in Michigan in 2008. After steady growth, they opened a new satellite office in India. The company has a team of Engineers working to develop and manage cloud solutions for businesses around the world. This ensures business continuity and secure cloud solutions that give customers peace of mind. To learn more about partnering with UBX Cloud on secure cloud solutions and managed services, please visit the website and contact the team.

With the growing dependence on technology and software solutions, it’s even more important for cloud service providers to develop solutions that support the overall architecture and framework of interconnectivity.

“We’re happy to develop a solution that supports business continuity and operations worldwide. Our team is dedicated to helping customers and the industry at large with cybersecurity and IT solutions that bring value. I especially want to thank our Engineer Mohammed Ali, for developing the solution rapidly,” Steven Panovski said passionately.

In addition to the CrowdFix solution, UBX Cloud previously supported other large enterprises with cybersecurity and cloud solutions. They’re quickly becoming a resource for Engineers across the globe that collaborate on developing technology solutions.

For more information, please visit UBX Cloud’s website at https://www.ubxcloud.com.

UBX Cloud LinkedIn

Media Contact

Carrie Stapleford, UBX Cloud, 1 (586) 808-5000, oop@ubxcloud.com, https://www.ubxcloud.com/

View original content to download multimedia:https://www.prweb.com/releases/ubx-cloud-creates-a-rapid-solution-to-the-crowdstrike-outage-affecting-millions-worldwide-302201954.html

SOURCE UBX Cloud

Continue Reading

Trending