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Field Service Management (FSM) Software Market size is set to grow by USD 1.890.3 million from 2024-2028, Various pricing strategies by vendors to boost the market growth, Technavio

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NEW YORK, July 10, 2024 /PRNewswire/ — The global field service management (FSM) software market  size is estimated to grow by USD 1.89 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 14.27%  during the forecast period.  The rapid growth of the FSM market is primarily driven by increasing adoption of advanced technologies like predictive analytics, aimed at enhancing operational efficiency and customer satisfaction. Vendors are leveraging various pricing strategies to attract customers, contributing to market expansion. Despite challenges such as high deployment costs, the market benefits from robust demand across industries seeking to optimize field operations. Key players such as Salesforce, SAP, and Oracle are pivotal in shaping industry dynamics with innovative solutions.

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

End-user (IT and telecom, Healthcare, Retail, Transportation and logistics, and Others), Deployment (On-premise and Cloud-based), and Geography (North America, Europe, APAC, Middle East and Africa, and South America)

Region Covered

North America, Europe, APAC, Middle East and Africa, and South America

Key companies profiled

Advanced Computer Software Group Ltd., Comarch SA, FieldAware Group Ltd., FieldEZ, Fortive Corp., GeoConcept SAS, IFS World Operations AB, Infor Inc., Microsoft Corp., MSI Data LLC, Oracle Corp., OverIT Spa, PTC Inc., Salesforce Inc., SAP SE, ServicePower Inc., Simpro Group, Syncron Holding AB, Trimble Inc., and Zinier Inc.

Key Market Trends Fueling Growth

After-sales service is essential for businesses to maintain profitable maintenance contracts and foster long-term customer relationships. Traditional maintenance schedules may not be optimal due to unpredictable factors affecting equipment performance. Predictive analytics integrated into Field Service Management (FSM) software is revolutionizing the industry. By analyzing equipment data, these solutions identify potential failures before they occur, enabling proactive maintenance and reducing downtime. This enhances product quality, increases customer satisfaction, and lowers costs. Predictive analytics is a key trend in the global FSM software market, expected to drive growth during the forecast period. 

In today’s business landscape, Field Service Management (FSM) software has become a must-have tool for managing mobile workforces. Trends in FSM include real-time access to critical data, integration with back-end systems, and collaboration tools for field technicians. Customer data and service history are essential for providing excellent service and resolving complex issues efficiently. Mobile devices and cloud-based, subscription-based offerings enable real-time communication and updates for job assignments, information sharing, and problem resolution. Advanced FSM solutions offer augmented reality for real-time guidance and expertise, improving productivity and reducing costly return visits. Integration complexity, talent shortage, and economic uncertainty are challenges for businesses. Digital transformation and mobile-based FSM solutions offer cost-effective alternatives, but security concerns, such as data confidentiality and data breaches, must be addressed. Communication, collaboration, and compliance are crucial for operational efficiency, and mobile technology, such as tablets, are essential tools for field technicians. In conclusion, FSM software trends focus on real-time access, collaboration, and integration to improve operational efficiency, productivity, and customer satisfaction. However, businesses must consider the challenges of integration complexity, talent shortage, and economic uncertainty while addressing security concerns and ensuring compliance. 

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Market Challenges

The global field service management (FSM) software market faces challenges due to the high cost of implementation. This expense includes software licensing, implementation and training costs, maintenance, system design, and customization. After implementation, continuous upgrades are necessary to remain competitive, leading to additional costs. Complex software suites, offering features like scheduling and dispatch, resource capacity planning, service contract management, warranty management, and work order management, come with substantial price tags. Vendors such as ServicePower and Oracle provide integrated solutions with mobile field execution, customer management, reporting and dashboards, inventory management, billing and invoicing, and tracking and performance management. However, updating these comprehensive software suites demands significant investments. Consequently, small enterprises may be deterred from adopting FSM solutions, potentially hindering the growth of the global FSM software market.FSM software market is witnessing significant growth due to the increasing need for efficient field operations in various industries like Construction and Energy & Utilities. Challenges such as service contracts, warranty costs, inventory management, and data analysis are being addressed through advanced FSM solutions. Cloud-based platforms offer scalability and flexibility, making them popular choices for large enterprises. Industries like Healthcare, Manufacturing, Transportation & Logistics, Retail & Wholesale, and End-Use Industries rely on FSM software for improved workforce productivity and customer experiences. The latest trends include mobility, machine learning, artificial intelligence, and Internet of Things for predictive maintenance, remote diagnostics, intelligent scheduling, and more. On-premise deployment is still prevalent in some organizations, but the shift towards cloud-based solutions is evident. Cloud-based FSM platforms offer real-time data access, enabling organizations to make informed decisions and enhance their service delivery. Overall, FSM software plays a crucial role in optimizing field operations and reducing operational costs.

For more insights on driver and challenges – Download a Sample Report

Segment Overview 

This field service management (fsm) software market report extensively covers market segmentation by

End-user 1.1 IT and telecom1.2 Healthcare1.3 Retail1.4 Transportation and logistics1.5 OthersDeployment 2.1 On-premise2.2 Cloud-basedGeography 3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 IT and telecom-  Field service management software plays a vital role in the efficient operation of IT and telecom companies by streamlining their field service processes. This software automates workflows, optimizes resource allocation, and ensures the right expertise is dispatched for complex tasks. With a large portion of IT and telecom services being provided remotely, field service management software facilitates efficient remote service management, enabling real-time communication and remote troubleshooting for technical support teams. Meeting customer demands for prompt and efficient service delivery is crucial in these industries, and field service management software enables faster response times, accurate service scheduling, and effective issue resolution. Additionally, optimizing the utilization of technicians is essential, and this software improves workforce productivity, minimizes travel time, and ensures the right technicians are assigned to specific tasks. Compliance with service level agreements (SLAs) is critical in IT and telecom, and field service management software enables companies to monitor SLA compliance, take proactive measures to meet commitments, and maintain high service quality. These factors are expected to drive the adoption of field service management software, contributing to the growth of the IT and telecom segment of the global field service management software market during the forecast period.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2018 – 2022)  – Download a Sample Report

Research Analysis

The Field Service Management (FSM) software market is experiencing significant growth due to the increasing demand for efficient and effective field operations in various industries. FSM solutions enable organizations to streamline service delivery, enhance workforce productivity, and improve customer experiences. Artificial intelligence and machine learning are revolutionizing FSM by enabling predictive maintenance through the Internet of Things. Predictive maintenance helps organizations in sectors like Telecom, Oil and Gas, Construction, Energy and Utilities, and Manufacturing to minimize downtime and reduce maintenance costs. Cloud-based FSM systems offer Big Data analysis capabilities, enabling data-driven decision-making and real-time service contract management. Inventory management and warranty costs are also crucial aspects of FSM, and advanced solutions provide real-time visibility and control. Workforce management and mobility are essential features for organizations looking to optimize their field operations. On-premise deployment is still an option for large enterprises, but the trend is shifting towards cloud-based solutions. Overall, FSM software is transforming field operations by providing real-time data analysis, predictive maintenance, and improved workforce productivity.

Market Research Overview

Field Service Management (FSM) software solutions have become essential for organizations to manage and optimize their field operations, improving workforce productivity and delivering superior customer experiences. Advanced FSM platforms leverage technologies such as artificial intelligence (AI) and machine learning (ML) to predict maintenance needs, enable remote diagnostics, and provide intelligent scheduling. Cloud-based FSM platforms offer scalability and flexibility, providing real-time access to critical data, including customer data, service history, and collaboration tools. Mobile devices and mobile workforces have become integral to FSM, enabling real-time communication, updates, and job assignments. However, integration complexity, talent shortage, and digital transformation present challenges for organizations. Cost-effective alternatives, such as mobile-based FSM solutions, offer administrative overhead reduction and increased productivity through real-time communication, accurate resource data, and problem resolution capabilities. Security concerns, including data confidentiality, data breaches, and unauthorized access, must also be addressed. Augmented Reality (AR) offers real-time guidance, expertise, and visual cues for field technicians, enhancing first-time fix rates and engineers’ productivity. FSM software features work order management, including work order creation, task execution, and job completion status, as well as fleet operations and route optimization.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userIT And TelecomHealthcareRetailTransportation And LogisticsOthersDeploymentOn-premiseCloud-basedGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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Mercuryo Recognised with Great Place to Work® Certification, Highlighting Strength of Its Remote-First Fintech Culture

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June 19, 2026

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Certification reflects overwhelmingly positive employee feedback and a consistently high-trust culture across Mercuryo’s international team 

LONDON, June 19, 2026 /PRNewswire/ — Global payments infrastructure platform Mercuryo has been certified as a Great Place to Work across five key European markets. The recognition is based entirely on confidential employee feedback gathered through an independent survey administered by Great Place to Work, the global authority on workplace culture.

Employees across all five certified country locations rated Mercuryo above the global Great Place to Work benchmark, with country-level scores of Spain (92%), Croatia (91%), Serbia (89%), the United Kingdom (88%), and Cyprus (86%), reflecting consistently positive employee experiences across the organisation.

The achievement is particularly significant given Mercuryo’s remote-first operating model. With employees based across more than 30 countries, the company has focused on building a connected, high-trust culture that enables teams to collaborate effectively across borders, time zones and disciplines while maintaining the flexibility and autonomy that define the modern workplace.

Yulia Bogomolova, Chief Human Resource Officer at Mercuryo, said, “Building a strong culture is an ongoing commitment. We work hard to ensure every employee feels empowered, supported, and connected to our mission, regardless of location. These results demonstrate the strength of that commitment and the exceptional people who make Mercuryo what it is.”

Ashna Vaghela, Chief Customer Officer at Mercuryo, said, “There is a strong culture of ownership and trust at Mercuryo. People are encouraged to contribute ideas, take initiative, and help shape the future of the company.” Another added: “Despite working across different countries and time zones, there is a genuine sense of teamwork and transparency that makes Mercuryo a rewarding place to work.”

Today, Mercuryo’s team of more than 300 professionals supports a network of over 200+ B2B partnerships and serves more than seven million users worldwide. The company leverages a range of modern tools and technologies across operations, analytics, marketing, and product development to help teams work more efficiently, accelerate innovation, and focus on high-impact initiatives, while maintaining strong human oversight and accountability throughout.

The certification marks an important milestone for Mercuryo as it continues to expand its global team and strengthen its position as a leading provider of payments infrastructure connecting traditional and digital finance. As Mercuryo continues its global expansion, the company is actively recruiting talent across a range of positions including: product, engineering, compliance, marketing, and business development functions.

About Mercuryo 

Mercuryo is a leading payment infrastructure platform in the digital token space. Standing out in the decentralized ecosystem by enhancing payment use case growth and on-chain integration, Mercuryo’s intuitive and robust solutions are powering the next generation of Web3 payment services. Mercuryo’s innovative payment products such as Spend bridge the gap between TradFi, Web2 and Web3. Mercuryo is the proud partner of leading pillars in the digital token economy such as Trust Wallet, Ledger and MetaMask, along with Revolut, Mastercard and Visa. Driven by an evolving product suite, Mercuryo is expanding further and continuing to innovate with a diversified stack of payment services. 

Learn more at: https://mercuryo.io/ 

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SOURCE Mercuryo

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Trupeer AI Appoints Former UiPath APAC President & CEO Raghu Subramanian to Accelerate UK Enterprise Growth

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June 19, 2026

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LONDON, June 19, 2026 /PRNewswire/ — Trupeer AI, the workflow knowledge layer for teams and AI agents, today announced the appointment of Raghu Subramanian as President and Chief Business Officer as the company accelerates its expansion in the United Kingdom, one of Europe’s most knowledge-intensive enterprise markets. Backed by RTP Global, Salesforce Ventures and trusted by more than 50,000 teams in over 100 countries, Trupeer is strengthening its leadership team to scale adoption across enterprises, financial and professional services firms, and technology-enabled business services companies.

The United Kingdom represents a strategic priority for Trupeer. London’s financial services and professional services sectors rank among the most compliance-documented, knowledge-intensive industries anywhere in the world, where process knowledge is a regulatory artifact, not a nice-to-have. UK enterprises are also among Europe’s largest buyers of global business services, operating capability centres across multiple countries, placing them squarely on the demand side of the cross-border knowledge distribution challenge Trupeer is built to solve. For organisations managing teams and processes across geographies, the ability to capture knowledge once and deploy it in 120+ languages is operational infrastructure, not a feature. The depth of this opportunity is already visible in Trupeer’s deployments: a FTSE 100 company used the platform to train thousands of employees across a multi-country IT transformation, saving over 9,000 hours in the process.

Raghu joins from a distinguished career at the forefront of enterprise automation. As a founding member of the management team at UiPath, he was part of the core executive team that helped build the company into a $35+ billion NYSE-listed enterprise. He established UiPath’s India operations in 2016 and later served as President & CEO for India and APAC. Bringing over 25 years of enterprise technology leadership, Raghu has built and scaled enterprise businesses across global markets, with deep expertise in automation, business process management, and enterprise AI adoption. Prior to joining UiPath, he served as CTO of EXL Service.

At Trupeer, he will lead the company’s next phase of commercial expansion, with a sharp focus on UK-headquartered enterprises and the demand side of European global capability centre networks. Trupeer’s platform transforms unstructured, multimodal workflows into SOPs, guides, training assets, studio-quality videos, and continuously updated, AI-ready context for employees and intelligent agents, delivering knowledge transfer in 120+ languages.

Shivali Goyal, CEO and Co-Founder, Trupeer AI, said, “Raghu has spent decades helping organisations adopt and scale transformative technologies and brings deep experience in building enterprises globally. Having seen first-hand the challenges enterprises face in organisational knowledge and agentic AI enablement, Raghu immediately resonated with our vision and the momentum Trupeer has built globally. His expertise will help us strengthen our commercial capabilities, deepen partnerships, and unlock the next phase of growth at Trupeer.”

Raghu Subramanian, President and Chief Business Officer, Trupeer AI, said, “Enterprises have long struggled to get real value from AI, and the reason is fragmented context. The knowledge that makes AI useful sits trapped in people’s heads and scattered across tools. In the agentic AI era, where agents are only as good as the context they run on, that gap becomes the difference between AI that works and doesn’t. This is the gap Trupeer was built to close. I look forward to partnering with enterprises and organisations across the globe to build the context layer that makes enterprise knowledge structured, accessible, and actionable, and AI genuinely useful.”

About Trupeer

Trupeer AI is the workflow knowledge layer for enterprises that enables teams and AI agents. The company helps organizations capture critical operational knowledge that is often trapped in the minds of subject matter experts and scattered across tools, transforming it into structured, accessible, and queryable knowledge. Its platform captures enterprise workflows and turns unstructured, multimodal input into SOPs, guides, studio-quality videos, training assets into 120+ languages and continuously updated, AI-ready context that intelligent agents can leverage, making institutional knowledge accessible, actionable, and queryable. Backed by RTP Global and Salesforce Ventures, Trupeer supports more than 50,000 teams in over 100 countries, including Fortune 100 enterprises, Global Capability Centers and technology-enabled business services companies.

Further details: https://www.trupeer.ai/

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Resilience Actions, a Re Sustainability Initiative, Launches ECOHUB.IN to Power India’s Climate and Circular Economy Innovation Ecosystem

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June 19, 2026

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HYDERABAD, India, June 19, 2026 /PRNewswire/ — Resilience Actions, the social and environmental impact initiative of Re (Re Sustainability), has launched ECOHUB.IN, a sustainability-focused incubator designed to support early-stage enterprises working in climate and clean-tech, pollution management, resource efficiency, circular economy, and sustainability innovation.

The initiative is aimed at startups that have moved beyond the ideation stage and are ready for commercial scale, with a working Minimum Viable Product (MVP), a committed team, and a clearly defined market opportunity.

As India advances towards a low-carbon and circular economy, the demand for innovative sustainability solutions continues to grow. However, many promising ventures face challenges in scaling due to limited access to mentorship, catalytic capital, industry partnerships, pilot opportunities, and business validation. ECOHUB.IN has been established to bridge these gaps and help transform high-potential sustainability ventures into scalable businesses capable of delivering measurable environmental and social impact.

Through the incubator, participating startups will gain access to mentorship, technical and business advisory support, investment-readiness assistance, pilot-to-commercial pathways, ecosystem partnerships, and opportunities for industry integration. A key differentiator of ECOHUB.IN is its connection to Re’s extensive operational ecosystem, enabling selected ventures to engage with domain experts, validate solutions in real-world environments, and explore pathways for commercial deployment and scale.

Commenting on the launch, Masood Mallick, Managing Director and Group CEO, Re (Re Sustainability), said:

“India’s sustainability transition will not be driven by infrastructure alone. It will be driven by innovation, entrepreneurship, and the ability to scale ideas that solve real environmental challenges. Through ECOHUB.IN, we are creating a platform that brings together innovators, startups, industry leaders, investors, academia, and policymakers to accelerate solutions that are commercially viable, environmentally responsible, and capable of delivering measurable impact.

India has no shortage of ideas. What is often missing is the ecosystem that helps transform those ideas into scalable enterprises. ECOHUB.IN is designed to bridge that gap by providing mentorship, industry access, business validation, and pathways to commercial adoption. By combining the strengths of innovation with the experience and operational ecosystem of Re Sustainability, we hope to enable the next generation of climate and circular economy entrepreneurs to build solutions that contribute meaningfully to India’s sustainability journey and create lasting value for society, industry, and the planet.”

Over time, ECOHUB.IN aims to strengthen India’s sustainability innovation ecosystem by supporting ventures that reduce pollution, improve resource efficiency, advance circularity, create green jobs, enable decarbonization, and contribute to a more resilient future.

Applications for the inaugural cohort will open shortly through ECOHUB.IN.

About Resilience Actions

Resilience Actions is the social and environmental impact initiative of Re Sustainability, focused on building resilient communities through sustainability, innovation, capacity building, and ecosystem partnerships.

Learn more: resilience.org.in | ecohub.in 

About Re Sustainability

Re Sustainability (Re), a KKR company, is one of Asia’s leading providers of integrated environmental and sustainability solutions, delivering waste management, circular economy, water, remediation, and sustainability infrastructure solutions across India and international markets.

Learn more: resustainability.com

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