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Locobuzz Recognised by Microsoft as AI First Mover in leveraging GenAI for Customer Experience Management

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MUMBAI, India, July 10, 2024 /PRNewswire/ — Locobuzz, a global leader in customer experience management (CXM), is thrilled to share that it has been recognised for its pioneering work in AI-powered CXM solutions as AI First Mover by Microsoft.

Locobuzz believes the future of customer experience management lies in AI as a copilot, augmenting an agent’s capabilities to draft complex responses with a click of a button and enabling them to navigate intricate knowledge bases and business processes efficiently. By leveraging AI, agents can minimize their learning curve and maximize their effectiveness.

“We are thrilled to be recognised as an AI First Mover by Microsoft,” said Vishal Agarwal, CEO of Locobuzz. “This recognition is a testament to our dedication to pushing the boundaries of AI in customer experience management. Our partnership with Microsoft has been instrumental in our journey, and we look forward to continuing to drive innovation in this space.”

Enhancing Agent Capabilities with AI led Data-Driven Insights

At Locobuzz, AI is viewed as a valuable copilot, assisting agents by summarizing conversations, suggesting next steps, and even recommending appropriate responses by also translating it to desired languages. This innovative approach is made possible through the use of Azure GPT APIs, which drive Locobuzz’s AI solutions.

“At Locobuzz, our vision is to empower businesses with deeper insights into their digital data, enabling them to understand what works, identify areas for improvement, and automate content categorization for enhanced decision-making. We are committed to helping our customers unlock the full potential of their data to stay ahead in the digital landscape,” added Nitin Agarwal, CTO at Locobuzz.

Measurable Results and Continuous Innovation

Locobuzz’s AI solutions have delivered measurable results for clients, including a 20-30% reduction in average handle time (AHT) and a 25-40% increase in agent productivity. By continuously enhancing its platform with advanced AI capabilities like predictive analytics and real-time sentiment analysis, Locobuzz empowers businesses to make data-driven decisions and improve customer loyalty.

About Locobuzz

Locobuzz is a global enterprise software company specializing in digital customer experience management. Its unified CX platform integrates advanced AI, ML, Big Data, and Analytics to provide real-time customer insights, automated support, and end-to-end social media management. Trusted by over 300 Fortune 500 companies across various industries, Locobuzz operates in seven countries, including India, the Middle East, Southeast Asia, the USA, the UK, and Sri Lanka.

Learn More: https://locobuzz.com

About Microsoft AI First Movers Program

The Microsoft AI First Movers Program recognizes organizations at the forefront of AI innovation. These companies leverage Microsoft’s advanced AI technologies to drive digital transformation and deliver cutting-edge solutions across various industries.

For more details on Locobuzz’s recognition as an AI First Mover, visit: Locobuzz – AI First Movers.

Disclaimer:
The information in this press release is as of its release date and based on what was available to Locobuzz at that time. It may include forward-looking statements subject to risks and uncertainties that could cause actual results to differ. Locobuzz is not obligated to update these statements. All product names and trademarks are owned by their respective owners.

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Melody Party Offers Over 20,000 Songs and Adds More Than a Thousand New Tracks Monthly, Enhancing Its Online Karaoke Experience

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October 27, 2026

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SEOUL, South Korea, Oct. 27, 2026 /PRNewswire/ — Melody Party is a music social app featuring a variety of activities, including Mic Grab, Artist Mafia, and Singing Battle. Through its online karaoke feature, SING A SONG, the app brings the traditional karaoke experience online, removing time and location constraints and offering a music experience that combines real-time singing with social interaction.

SING A SONG features an extensive library of more than 20,000 songs, with over a thousand new songs added every month. Its diverse selection includes popular K-pop tracks, classic Korean songs, and karaoke favorites. The feature offers a free-use model, allowing users to start singing their chosen songs without paying a separate fee. This helps reduce the time and cost associated with visiting traditional coin-operated karaoke venues, making it easier to enjoy singing as part of everyday life.

In terms of functionality, SING A SONG supports pitch adjustment and independent volume controls for vocals and accompaniment, allowing users to customize their singing experience according to their preferences. Users can also create online karaoke rooms, invite friends to sing together in real time, and enjoy voice chat and social interaction.

By continuously expanding its song library and offering diverse music-based interactive experiences, Melody Party continues to strengthen its music ecosystem. Through SING A SONG, the platform aims to create an accessible, highly interactive online music social space.

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SOURCE Melody Party

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Drawing new strength from 20-year legacy, IAACA calls on global counterparts to join annual conference to fortify integrity

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October 27, 2026

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MARRAKECH, Morocco, Oct. 27, 2026 /PRNewswire/ — The International Association of Anti-Corruption Authorities (IAACA), an independent and non-political anti-corruption organisation with over 190 member anti-corruption authorities (ACAs) worldwide, will co-host IAACA Annual Conference 2026 in Marrakech, Morocco next month together with the Independent Commission Against Corruption of Hong Kong, China (ICAC) and the National Authority for Probity, Prevention and Fight Against Corruption of Morocco (INPPLC) to chart a path for the global graft fight and explore cutting-edge approaches to tackle emerging corruption challenges.

Themed “Building on 20 Years of Legacy: Drawing Strength from the Past, Guarding Global Integrity for the Future”, the international event will not only mark the 20th anniversary of the IAACA, but also provide a dynamic forum for IAACA members to exchange insights and enhance co-operation.

Calling on international counterparts to participate in the conference scheduled for November 25, IAACA President Mr Woo Ying-ming, who also serves as ICAC Commissioner, said that “As the IAACA marks its 20th anniversary, the conference will bring together global anti-corruption community at a pivotal moment for collective action. I anticipate that the valuable insights and new approaches generated through the international synergy will chart a resilient strategic path for us to navigate integrity risks and draw strength from our shared legacy to guard global integrity for generations to come.”

During the conference, renowned international experts from the United Nations Office on Drugs and Crime (UNODC), Basel Institute on Governance, the International Anti-Corruption Academy, and global anti-corruption and law enforcement agencies and institutions will shed light on harnessing artificial intelligence in the fight against corruption, safeguarding integrity within global climate and biodiversity frameworks and analysing global corruption measurement and systemic effectiveness.

Following the conference, the ICAC, the INPPLC, the IAACA and the UNODC will co-organise a training seminar on leveraging AI in combating corruption.

While the ICAC and INPPLC will share how AI and new technology can reshape the future of anti-graft enforcement and corruption prevention, the UNODC will provide a global perspective on using AI models in financial crime investigations and addressing the operational relevance, legal robustness and adaptability across jurisdictions.

For details of the conference and training, please visit:
https://www.icac.org.hk/icac/iaaca-morocco-2026/index.html

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SOURCE International Association of Anti-Corruption Authorities (IAACA)

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Viettel moves 100 million subscribers to home-grown cloud-native charging in three months – with zero downtime

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54 minutes ago

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October 27, 2026

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HANOI, Vietnam, Oct. 27, 2026 /PRNewswire/ — Viettel High Technology Industries Corporation (Viettel High Tech), part of Viettel Group, has migrated more than 100 million subscribers and some 5,000 tariff plans at Viettel, Vietnam’s largest mobile operator, to vOCS 4.0, its in-house cloud-native charging system. The three-month cutover ran on a live national network with no service disruption.

Replacing a charging system is one of the riskiest projects an operator can undertake, which is why many stick with legacy platforms. Viettel High Tech reduced the risk through real-time data synchronization, parallel running and a phased cutover, with instant rollback at every stage.

The project won the Telecom Review Excellence Awards 2026 prize for Best Technology Deployment in Asia, a first for a Vietnamese company.

What it means for operators:

Scale: more than 300,000 transactions per second at latency below 5 milliseconds, across 2G–5G and fixed services on one platformLower cost: up to 50% less hardware investment than the previous generation, by sharing infrastructure with the networkAgility: new tariff plans in hours instead of days, new features three times faster and deployments about 30% fasterResilience: two active data centers about 2,000 km apart and automatic recovery in under two minutes

Viettel High Tech developed every core layer in-house, from a telecom-grade cloud-native platform and NFV-MANO orchestration to real-time charging, subscriber and balance management.

“Passing rigorous tests of real-time self-diagnosis and self-recovery is what allows an operator to keep its promise of 24/7 service to customers,” said Luu Manh Ha, CEO of Viettel Networks, which operates the system on Viettel’s network in Vietnam. “Above all, owning the charging system means an operator is not dependent on foreign vendors – it safeguards digital sovereignty and preserves business flexibility.”

“The charging system is where an operator’s business strategy turns into revenue in real time,” said Nguyen Minh Quang, CEO of Viettel High Tech. “We believe vOCS 4.0 is ready to help operators worldwide capture the value of 5G and digital services.”

In 2017, vOCS 4.0’s predecessor, vOCS 3.0, replaced a foreign vendor’s platform for 90 million Viettel subscribers. Across both generations, vOCS serves more than 220 million subscribers in 11 countries. Viettel High Tech now offers vOCS 4.0 to operators worldwide.

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SOURCE Viettel Group

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