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Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

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Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

NEW YORK, July 18, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, today launched the Glia Interactions Index, a new way for financial services organizations to benchmark against similar institutions to quantify the efficiency, effectiveness and experience of their customer interaction strategy. Glia has also launched its first ever Unified Interactions Report based on this Index with nearly 15 financial services organizations contributing insights, helping to validate these benchmarks. The report provides actionable steps for how banks, credit unions and insurance companies can enhance how customers experience their brand.

In today’s interaction economy, customer interactions are where loyalty and revenue are made and lost. The Unified Interactions Index, based upon aggregated data from over 3 billion interactions between financial institutions and their customers, helps banks and credit unions to compare their performance against industry benchmarks across 13 success metrics and create a single composite score. This composite score gives a better picture of the health of a customer interaction program, instead of having to rely on CSAT alone. The benchmark data is uniquely offered for free by Glia, where it is normally only accessible through paid consultancy.

The goal is to provide a more modern, detailed understanding of the value created by customer interactions across all forms of communication and collaboration by connecting interaction metrics to tangible business KPIs.

The Index measures against the three primary goals of nearly all customer service, contact center and digital teams in the financial services industry:

Efficiency, which includes lowering the overall cost-to-serve, reducing average handle times and eliminating unnecessary live interactions.Effectiveness, which includes revenue generation, new account openings and increasing AUM or premiums.Experience, which includes CSAT, NPS and CES scores; customer loyalty; and customer lifetime value.

The Index integrates 13 different data points across these three categories to determine one unified, holistic performance metric, presented on a 0-100 scoring scale. From there, the experts at Glia are available to work with that financial services company to find immediate, easy areas for improvement, identify and understand their strengths and implement a more sophisticated way to measure performance and success moving forward.

“Institutions’ investments in modern customer experience technologies are often insufficient due to their siloed, channel-centric approach. Simply put, channels are killing their bottom lines,” explained Dan Michaeli, CEO and co-founder of Glia. “To succeed, it’s imperative to approach and evaluate customer interactions differently. Through working with hundreds of banks and credit unions, we’ve recognized that measuring customer experience alone isn’t enough to indicate concrete business outcomes. We’ve created the Unified Interactions Index to deliver a new, more effective way to define and measure the value of customer interactions – it’s the first benchmarking tool of its kind.”

The Index and Report have found that those companies that are taking a unified approach to managing their interactions are creating more cost savings, increasing revenue and offering a better customer experience overall. Michaeli continued, “The most progressive organizations are embracing a new model in which all customer interactions and channels are converged into one Unified Interaction Management (UIM) platform. Such an approach results in more responsive service, which has been proven to increase loyalty but at a lower cost-to-serve.” 

This autumn, Glia will release the Interactions Index Calculator, providing a simple, guided digital process for institutions to calculate their scores. This Index and Report will be continuously improved and updated; Glia plans to repeat the Unified Interactions Report again in 2025, including even more metrics.

To learn more about Glia’s Unified Interactions Report and how you rank, sign up for our webinar on Wednesday, July 24th at 2:00 pm ET here.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

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SOURCE Glia

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Veterans Guardian Receives 2026 Gold HIRE Vets Medallion Award

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November 12, 2026

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PINEHURST, N.C., Nov. 12, 2026 /PRNewswire/ — Veterans Guardian VA Claim Consulting is honored to announce that the U.S. Department of Labor has awarded us the 2026 Gold HIRE Vets Medallion Award. This distinction celebrates our demonstration of patriotism, and our recognition of the immense value veterans bring to the workplace. The HIRE Vets Medallion Award is the only federal award that honors organizations for their outstanding commitment to recruiting, employing, and supporting America’s veterans.

Veterans Guardian has proudly earned the HIRE Vets Medallion Award every year since 2019. The Gold HIRE Vets Medallion is awarded to companies that not only hire veterans but also actively support a workplace that honors their service, supports their career development, and appreciates the strength and leadership veterans offer. We remain committed to creating an inclusive, empowering environment where veterans’ patriotism, experience, and contributions are acknowledged and honored.

“Receiving the 2026 Gold HIRE Vets Medallion Award is a tremendous honor and a reflection of our firm commitment to those who have served our nation,” said Scott Greenblatt, LTC (RET), US Army, CEO and Founder of Veterans Guardian VA Claim Consulting. “Our veterans have dedicated themselves to protecting our freedoms, and we believe that dedication deserves to be met with meaningful opportunities, continued support, and a workplace where their service and sacrifices are truly valued. Since 2019, we’ve remained committed to empowering veterans as they transition into civilian careers, recognizing the extraordinary leadership, resilience, and experience they bring to our organization. Supporting veterans isn’t simply part of what we do—it’s the foundation of who we are and the mission that guides us forward every day.”

Veterans Guardian’s dedication to veterans goes beyond employment. Through its mission of helping veterans navigate the VA disability claims process and pursue the benefits they have earned, the company continues advocating for those who have served. This acknowledgment reflects Veterans Guardian’s commitment to creating meaningful career opportunities while fostering a workplace where veterans can thrive, contribute, and build successful futures beyond military service.

“Our veterans possess a unique strength, resilience, and skill set that greatly improves our workforce,” Greenblatt added. “Our mission and values drive our commitment to hiring and supporting veterans, and it’s gratifying to recognize the positive impact we’ve made on their lives, as well as the impact they continue to make within our organization.”

The HIRE Vets Medallion Award recognizes organizations nationwide that show outstanding commitment to veteran employment and professional development. Veterans Guardian VA Claim Consulting is deeply honored to be named a 2026 Gold Medallion recipient, reaffirming our ongoing pledge to honor, support, and encourage those who have bravely served our nation.

About Veterans Guardian VA Claim Consulting
Veterans Guardian VA Claim Consulting is a leader in assisting veterans with VA claims, providing expertise and dedicated support to help veterans secure the benefits they deserve. Founded by Scott Greenblatt, Veterans Guardian is deeply committed to supporting the veteran community through advocacy, employment, and outreach. Learn more about Veterans Guardian at vetsguardian.com.

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SOURCE Veterans Guardian

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HitPaw Black Friday 2026: Save Up to 60% on AI Creative Tools

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November 12, 2026

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NEW YORK, Nov 12, 2026 /PRNewswire/ — HitPaw, an AI-powered multimedia platform specializing in video, image, and audio enhancement, generation, and editing solutions, today announced its 2026 Black Friday Mega Deal. Running from November 10 to December 7, the campaign offers savings of up to 60% OFF on a wide range of AI-powered creative tools, giving creators, businesses, and everyday users an opportunity to upgrade their creative workflows at exceptional prices.

Explore HitPaw’s AI Creative Tools

HitPaw offers specialized AI solutions for multimedia enhancement, generation, and editing, covering a wide range of creative needs:

HitPaw VikPea (AI Video Enhancer): Upscale videos to 4K, restores damaged footage, and enhances clarity, details, and colors by reducing blur and noise.HitPaw FotorPea (AI Photo Enhancer & Generator): Enhance image quality, restore old photographs, sharpen portraits, remove unwanted objects, and create AI-generated artwork.HitPaw Edimakor (AI Video Generator & Editor): Combines AI video generation with video editing capabilities, helping users create and edit engaging videos more efficiently.HitPaw VoicePea (AI Voice Changer): Transform voices in real time with realistic AI voice effects for streaming, gaming, content creation, and online communication.HitPaw Univd (AI Video Converter & Compressor): Convert and compress videos without sacrificing quality for seamless sharing across devices and platforms.HitPaw Watermark Remover (AI Watermark & Object Remover): Remove unwanted watermarks, objects, and distractions from photos and videos with ease.

From restoring cherished memories and producing social media content to creating product visuals and promotional videos for e-commerce, HitPaw’s tools support a variety of creative needs.

Unlock Exclusive Black Friday Discounts

During the Black Friday Mega Deal, customers can enjoy special discounts across HitPaw’s product lineup:

60% OFF 5-in-1 Ultimate Bundle: Get VikPea, FotorPea, Edimakor, Univd, and Watermark Remover in one package. Ideal for creators seeking an all-in-one toolkit for AI creation, video and image enhancement, editing, and file management.50% OFF 2-in-1 Bundles: Choose from two combinations: VikPea + FotorPea or VikPea + Edimakor. The first pairs video and photo enhancement, while the second offers a one-stop workflow for AI video creation and enhancement.40% OFF Individual Products: Save 40% OFF on HitPaw VikPea and HitPaw FotorPea, ideal for users focused on improving video and image quality.30% OFF Individual Products: Get 30% OFF on HitPaw Edimakor, HitPaw VoicePea, HitPaw Univd, and HitPaw Watermark Remover, catering to video creators and users looking for flexible editing and media utilities.20% OFF HitPaw Online AI Credits: Save on AI credits for browser-based tools, including video enhancement, AI image generation, photo restoration and more. A convenient option for users who prefer online creative tools without installing software.

How to Get HitPaw Black Friday Deals

HitPaw’s 2026 Black Friday Mega Deal runs from November 10 through December 7, 2026. Customers can visit the official campaign page to explore participating products, compare available plans, and claim discounts of up to 60% OFF.

For more information checking, you may visit: HitPaw Black Friday 2026: Save Up to 60% OFF, Best Deals

ABOUT HITPAW

HitPaw is a leading AI-powered multimedia platform offering video, image, and audio generation, enhancement, and editing tools. It helps millions of creators worldwide easily produce high-quality content, from transforming media to creating new visual and audio works. Learn more at: [OFFICIAL] HitPaw – AI Video, Photo & Audio Enhancer Solutions

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SOURCE HitPaw. Co., Ltd

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California Supreme Court to Decide Whether Insurers Can Hide Illegal Overcharges Behind Approved Rates, Says Consumer Watchdog

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November 12, 2026

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Ruling Will Impact Millions of State Consumers

LOS ANGELES, Nov. 12, 2026 /PRNewswire/ — The California Supreme Court will decide whether consumers can sue insurance companies for overcharges that are illegal under Proposition 103, the insurance reform enacted by the voters 38 years ago.

The case before the court concerns a class action lawsuit brought by enlisted policyholders who are good drivers. They allege that USAA, a military insurer, charged them a higher price for auto insurance than it charged officers. Proposition 103 mandates a 20% Good Driver Discount for qualified drivers and state law requires an insurance company to offer good drivers the lowest rate available, regardless of military rank.

Proposition 103 authorizes consumers to challenge violations like that in court. However, some courts have ruled that those lawsuits cannot be brought if the insurance company can argue that the Insurance Commissioner approved the rates being charged.

About 200,000 enlisted USAA customers were overcharged. However, the Supreme Court’s decision will ultimately affect millions of Californians who buy insurance for their autos, homes and businesses.

Ninth Circuit Asks California Supreme Court to Address Pocketbook Issues

The case began in federal court in San Diego, the home of many people in military service. The United States District Court for the Southern District of California ruled that after the passage of Proposition 103, the California legislature passed a bill exempting companies that only insured military personnel from the application of Proposition 103’s protections for good drivers. The plaintiffs appealed to the Ninth Circuit, pointing out that under California’s Constitution the Legislature cannot undermine laws passed by the voters through a ballot initiative.

Before the 9th Circuit, USAA made a second argument, which had been rejected by the District Court: that other state insurance laws shield insurance companies from consumer lawsuits seeking refunds, notwithstanding Proposition 103. Plaintiffs noted that Proposition 103 specifically authorizes lawsuits under the state’s consumer protection laws.

Noting that California courts have adopted conflicting interpretations of Proposition 103, the Ninth Circuit of the United States Court of Appeal then asked California’s Supreme Court to decide these issues of state law.

Representing the enlisted military in the litigation are Consumer Watchdog, the California based non-profit that defends and enforces Proposition 103; Mehri & Skalet, a Washington, D.C.-based law firm specializing in class actions and complex litigation; Mason & Perry LLP, a class action and complex litigation firm also based in D.C., Matthew Seligman, of Grayhawk Law, [more], is leading the plaintiffs’ team before the Supreme Court.

The case is Coleman v. United Services Automobile Association, No. S298496. Review the complaint in the lawsuit. The Ninth Circuit’s certification to the California Supreme Court is available here. (Coleman v. United Services Automobile Ass’n, No. 25-793, slip op. at 3–15 (9th Cir. Sept. 10, 2026)).

Consumer Watchdog is a nonprofit, nonpartisan organization that advocates for taxpayer and consumer interests, with a particular focus on insurance, health care, privacy, energy, and corporate accountability. Consumer Watchdog represents consumers in proceedings enforcing Proposition 103’s protections.

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SOURCE Consumer Watchdog

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