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Grace Hill Acquires The Shadow Agency to Leverage Mystery Shopping Expertise

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Move positions Grace Hill to expand and evolve solutions for the multifamily industry

IRVING, Texas, July 24, 2024 /PRNewswire/ — Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the acquisition of The Shadow Agency, a full-service mystery shopping company providing services to numerous industries, including multifamily real estate, home building and retail operations. The companies will combine technology, solutions and personnel to offer an elevated mystery shopping experience for its customers.

Mystery shopping captures valuable data about the customer shopping experience across several industries. For multifamily, operators utilize this service to capture essential insights and data about the renter experience, enabling them to gain an accurate understanding of their staff and operational performance. Grace Hill is committed to providing best-in-class solutions to improve property performance and development, and this partnership will enable a superior mystery shopping experience, recorded telephone shopping and traditional onsite evaluations.

“The Shadow Agency CEO Russell Wood and his team have developed a world-class mystery shopping business with a deep understanding of the housing industry, including multifamily,” said Grace Hill’s CEO, Kendall Pretzer. “This acquisition will leverage the expertise of both companies and we are confident that together, we are better positioned to serve the mystery shopping industry as a whole and continue to exceed real estate’s current mystery shopping capabilities. The customer-first approach to service at The Shadow Agency, as well as the company’s core values and mission, align perfectly with Grace Hill’s.”

Established in 1994, The Shadow Agency offers a first-rate customer experience with over a 95% completion rate. The agency pioneered the video mystery shopping industry and then expanded to provide customers with a diverse mix of mystery shops, including video, in-person, phone, virtual and the internet. The Shadow Agency employees will join the Grace Hill brand.

“The decision to join the Grace Hill family was an easy one. Grace Hill and The Shadow Agency both understand the immense value of tangible feedback in multifamily and CRE, as well as building strong relationships with customers. We have come to know and trust the company and its leadership team,” Wood said. “This partnership will enable us to build upon the goal of improving operations while delivering critical insights for owners and operators.”

Grace Hill has created a new mystery shopping department headed by Jennifer Blankenship, who currently serves as the company’s vice president of support services. This latest acquisition by Grace Hill, a subsidiary of Aurora Capital Partners, continues to broaden the company’s mystery shopping solutions. In 2022, Grace Hill acquired mystery shopping provider Ellis.

About Aurora Capital Partners
Aurora Capital Partners is a leading private equity firm focused principally on control investments in middle-market companies with leading market positions, stable industry dynamics, attractive business model characteristics and actionable opportunities for growth in partnership with management. Aurora provides unique resources to its portfolio companies through its Strategy & Operations Program and its team of experienced operating advisors. Aurora’s investors include leading public and corporate pension funds, endowments and foundations active in private equity investing. For more information about Aurora Capital Partners, visit: www.auroracap.com.

About Grace Hill
Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise and outstanding customer support. Today, more than 500,000 real estate professionals from more than 2,300 companies rely on talent performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.

About The Shadow Agency
The Shadow Agency is a nationwide full-service Mystery Shopping company serving various industries, including property management companies, new home builders and retail operations. Since pioneering Video Mystery Shopping in 1994, The Shadow Agency has led the industry with innovative solutions, including web-based reporting and secure server content distribution. Clients leverage mystery shopping services to capture crucial data on customer experiences in order to enhance performance. The agency offers video mystery shopping, recorded telephone shopping, and traditional onsite evaluations. To learn more, visit theshadowagency.com.

View original content:https://www.prnewswire.com/news-releases/grace-hill-acquires-the-shadow-agency-to-leverage-mystery-shopping-expertise-302204736.html

SOURCE Grace Hill

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Achieve earns Top 3 ranking for personal loan customer satisfaction from LendingTree

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Recognition marks seventh consecutive quarter Achieve has ranked among the nation’s top lenders for customer satisfaction

SAN MATEO, Calif., Oct. 30, 2026 /PRNewswire/ — Achieve, the fintech for everyday Americans, has been named one of the Top 3 lenders in personal loan customer satisfaction by LendingTree for the third quarter of 2026. This distinction from one of the nation’s largest online personal finance marketplaces underscores Achieve’s commitment to delivering transparent, supportive, and human-centered financial services.

This marks the seventh consecutive LendingTree customer service award that Achieve has earned, following a top-three ranking in the second quarter of 2026. The quarterly ranking is published by LendingTree, based on verified customer reviews and other data evaluating lenders on transparency, ease of the application process and the quality of customer service. Achieve consistently maintains high ratings for providing consumers with a clear path toward improving their financial health.

“For someone consolidating debt, a personal loan is more than a transaction. It’s an opportunity to improve their finances and move forward with greater confidence,” said Achieve President of Lending Kyle Enright. “Our team helps members understand their options and find the solution that fits their goals by pairing competitive fixed rates with personal guidance. Earning this recognition for a seventh consecutive quarter reflects the care our teammates bring to those conversations and the trust our members place in us.”

A rate cut earlier this year lowered the best available annual percentage rate (APR) on Achieve Personal Loans to 6.25%, a reduction of 274 basis points. This initiative, supported by advanced underwriting and enhanced with FICO® Score 10 T data, maintains access to fixed-rate loans for an expanded set of consumers, with an expected improvement in credit performance. These loans are originated by a bank partner via the Achieve Personal Loans platform.

Key highlights of the Achieve Personal Loan experience:

Competitive, fixed rates: APRs now start as low as 6.25% for qualified borrowers, providing a more affordable alternative to high-interest credit card debt.Rapid funding: Qualified members can have funds sent in as little as 24 hours to address immediate financial needs.Flexible terms: Borrowers can choose repayment schedules ranging from 2, 3, 4 and 5 years to align with their specific budget and goals.Transparent pricing: All loans feature fixed monthly payments and a clear payoff date, with no hidden fees or revolving balances.

For more information and important disclosures about Achieve Personal Loans, visit achieve.com/personal-loans

Achieve has served over 2 million consumers, helping to resolve over $22 billion in debt and facilitated over $15 billion in personal loans and home equity lines of credit since 2002. This latest accolade follows a series of recent wins. Achieve was named to Az Business Magazine’s AZ Big 100 List for 2026, and honored by InHerSight with eight recognitions, including being named the No. 1 finance company for women to work.

As a trusted leader in debt consolidation, Achieve remains committed to helping everyday people move toward a better financial future. This commitment is rooted in providing a transparent experience, a personalized approach to every member’s unique situation and the predictable, fast cash flow necessary to attain long-term financial stability. By focusing on these core principles, the company continues to redefine how consumers manage debt and build lasting financial health.

About Achieve

Achieve, the fintech for everyday Americans, helps everyday people get on, and stay on, the path to a better financial future. Achieve pairs proprietary data and analytics with personalized support to offer personal loans, home equity loans, debt relief and debt consolidation, along with financial tips and education. Achieve is frequently recognized for providing top-rated customer experience and satisfaction by both consumers and leading personal finance review platforms and has 2,200 dedicated teammates across the country, with hubs in Arizona, California, Florida and Texas.

Achieve refers to the global organization and may denote one or more affiliates of Achieve Company, including Achieve.com, Equal Housing Opportunity (NMLS ID #138464); Achieve Home Loans, Equal Housing Opportunity (NMLS ID #1810501); Achieve Personal Loans (NMLS ID #227977); Freedom Debt Relief (NMLS ID # 1248929); and Freedom Financial Asset Management (CRD #170229).

Contacts

Austin Kilgore
akilgore@achieve.com
214-908-5097

Elina Tarkazikis
etarkazikis@achieve.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/achieve-earns-top-3-ranking-for-personal-loan-customer-satisfaction-from-lendingtree-302924429.html

SOURCE Achieve

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Mediaplanet Launches Men’s Mental Health Campaign in USA TODAY, Featuring Jake Shane, Howie Mandel, Kevin Love, Dr. Mark Hyman and Yung Pueblo

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NEW YORK, Oct. 30, 2026 /PRNewswire/ — Mediaplanet today announces the launch of its Men’s Mental Health campaign, publishing within USA TODAY and through the Future of Personal Health digital content hub. The national campaign brings together leading healthcare experts, mental health advocates, organizations, athletes and public figures to encourage more open conversations around men’s mental health and provide accessible, actionable resources for building healthier lives. Featuring Netflix podcaster and internet sensation Jake Shane as the publication’s cover story, the campaign also includes editorial from global influence Howie Mandel, All-Star athlete Kevin Love, Dr. Mark Hyman and author Yung Pueblo, offering personal experiences and expert perspectives on mental health, emotional well-being, resilience and personal growth.

Through personal stories, expert insights and practical resources, the campaign directly challenges the expectation that men should navigate mental health struggles alone while encouraging a more open and supportive approach to overall well-being. “I wish people would take care of their mental health the way we take care of our dental health,” said Howie Mandel. His perspective reflects the campaign’s broader mission to normalize mental health care as an essential part of everyday health and encourage men to prioritize their well-being before they reach a point of crisis.

The campaign was made possible through the participation and support of Vibrant Emotional Health, Financial Therapy Association, NOCD, Spear Center, NeuroStar Advanced Therapy, American Association of Kidney Patients, Crisis Text Line, YMCA, One Mind at Work, The Hidden Opponent, Kevin Love Fund, American College of Sports Medicine, Whitman-Walker, American Foundation for Suicide Prevention, American Psychiatric Association, Dr. Mark Hyman, Yung Pueblo, Kevin Love, Howie Mandel and Jake Shane.

Media Contact: Joelle Hernandez, joelle.hernandez@mediaplanet.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/mediaplanet-launches-mens-mental-health-campaign-in-usa-today-featuring-jake-shane-howie-mandel-kevin-love-dr-mark-hyman-and-yung-pueblo-302924437.html

SOURCE Mediaplanet

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Wonderloom Media’s Dr. Insanity Launches Patreon With Exclusive Content for Superfans Amid Rising Demand for Premium True Crime

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Wonderloom Media’s true crime channel, with more than 6 million YouTube subscribers, gives its most dedicated fans a deeper way to experience its documentary-style storytelling

LOS ANGELES, Oct. 30, 2026 /PRNewswire/ — Wonderloom Media, the creator economy studio formed by Content Partners and media entrepreneur Ed Simpson, today announced the launch of a Patreon membership for Dr. Insanity, one of YouTube’s largest true crime channels, expanding the depth of content available to the channel’s biggest fans.

The Dr. Insanity Patreon offers members extended cuts of episodes, exclusive content and a community space, giving superfans more of the stories they follow on YouTube. The membership launches October 31 alongside a weeklong feature on a Times Square billboard, running through November 5.

Dr. Insanity now has more than 6.1 million YouTube subscribers and over 3 billion total views, and has continued to grow since Wonderloom acquired the channel in June 2026. The Patreon launch is part of Wonderloom’s push to expand Dr. Insanity’s content and bring it to fans wherever they watch, including its distribution on Tubi.

True crime superfans can become members of the Dr. Insanity Patreon at www.patreon.com/c/DrInsanity

About Wonderloom Media
Wonderloom Media is a creator-first media platform that acquires, operates and scales YouTube-native content businesses. Formed by Content Partners and media entrepreneur Ed Simpson, Wonderloom brings institutional operating experience, expanded distribution and 360° monetization to digital-native properties with loyal audiences and long-term growth potential. Its portfolio includes Dr. Insanity, one of YouTube’s largest true crime channels, with more than 6.1 million subscribers and over 3 billion views.

About Dr. Insanity
Dr. Insanity is one of YouTube’s largest true crime channels, known for documentary-style storytelling and a loyal, highly engaged audience. The channel has more than 6.1 million subscribers and over 3 billion views. https://www.youtube.com/@DrInsanityCrime 

Media Contact:
Michal Mitchell
Wonderloom@relativity.ventures

View original content:https://www.prnewswire.com/news-releases/wonderloom-medias-dr-insanity-launches-patreon-with-exclusive-content-for-superfans-amid-rising-demand-for-premium-true-crime-302922403.html

SOURCE Wonderloom Media

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