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Playvox Recognized as G2 Global Leader in Contact Center Quality Assurance and Workforce Management in Summer 2024 Report

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Playvox ranks #1 for the third consecutive year in performance, quality, adoption, results, and usability

SUNNYVALE, Calif., July 25, 2024 /PRNewswire/ — Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced that it has been named leader in the G2 Summer 2024 report in Contact Center Quality Assurance for the third consecutive year. The organization was recognized for its performance, excellence, and results in Quality Management (QM) and Workforce Management (WFM), receiving 42 badges — over a 120 percent increase since last quarter— a testament to its leadership and innovation in the industry. G2.com is the leading business software review website where users research and select solutions that are reviewed and recommended by real, verified customers.

The G2 2024 Summer Report marks the third consecutive year that Playvox has claimed the top spot among enterprise customers. It maintained its leadership role in the QM and WFM categories, receiving 31 and 11 badges, respectively, scoring the best results for performance, high user adoption, quality, administration and overall usability. This recognition underscores Playvox’s dedication to its partners and customers, as well as its significant impact on the marketplace and the industry.

“Playvox remains committed to delivering quality solutions, service, and innovation to our partners and the industry. Our consistent top rankings in multiple categories underscore our capability to drive successful partner experiences and efficiencies across various business sizes,” said Daniel Pagel, Chief Executive Officer, Playvox. “We are incredibly honored to be recognized again, and we congratulate the other G2 honorees.”

“While over 150,000 different software products and services featured on G2, only the highest ranked are recognized each quarter according to their category, company size, geography, and report type,” said Sara Rossio, Chief Product Officer at G2. “These reports serve as valuable, tailored lists for buyers researching their purchasing journey. Congratulations to those who have achieved a coveted leadership spot in a G2 report, including Playvox, driven by insights from real customer and vendor feedback.”

More information can be found here.

About G2
G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually – including employees at all Fortune 500 companies – use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

About Playvox
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Freshworks, Angi, Neo Financial, 5CA, and MongoDB. Our agent-empowering suite of scheduling, performance, learning, quality feedback, and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer, and Zendesk. Learn more:

Web: https://www.playvox.com

Blog: https://blog.playvox.com

Twitter: @playvoxcx

LinkedIn: https://www.linkedin.com/company/playvox/

Facebook: https://www.facebook.com/playvox

Instagram: https://www.instagram.com/playvox.cx

Media Contact:
media@playvox.com

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SOURCE Playvox

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The Second Global Business Summit on BRI Infrastructure to Accelerate the SDGs Held in Singapore

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SINGAPORE, Sept. 6, 2026 /PRNewswire/ — The Second Global Business Summit on Belt and Road Infrastructure Investment to Accelerate the SDGs was held in Singapore under the theme “Connect for Better World.” The Summit was organized by the UN Global Compact’s Sustainable Infrastructure for the Belt and Road Initiative to Accelerate the SDGs Action Platform, co-organized by UN Global Compact Network Singapore.

The Summit convened over 300 senior leaders and representatives of international organizations, global and regional enterprises, civil society organizations, academics and think tanks, launching a dozen of Sustainability-driven joint actions and innovative partnerships led by private sector with a view to unlock opportunities of BRI infrastructure cooperation to advance the 2030 Agenda for Sustainable Development.

The Summit adopted a declaration setting out business priorities for sustainable infrastructure, responsible AI, just energy transition, global supply chains resilience, sustainable finance, women and youth empowerment in digital era and international cooperation in traditional medicine. The Summit launched expert groups on sustainable energy and sustainable digital infrastructure, alongside 12 SDG-driven outcomes covering green mining, electricity carbon-footprint standards, biodiversity conservation, ocean protection, sustainable transport, women’s microenterprise growth and inclusive global development, led by private sector pioneers.

UN Assistant Secretary general, CEO of UN Global Compact Ms. Sanda Ojiambo noted resilient infrastructure is key to long-term sustainable development. She emphasized: “the initiatives being launched today – from new expert groups on sustainable energy and digital infrastructure to new guidance on biodiversity, green minerals, and responsible AI – demonstrate that meaningful progress depends on collaboration across borders, sectors, and value chains.” Through the BRI for SDGs Action Platform, she added, “companies are joining forces to develop practical guidance, share expertise, and collaborate on solutions that can be applied across industries and regions.”

Mr. Selwin Hart, UN Secretary-General’s Special Adviser on Climate Action and Just Transition said: “Through the Belt and Road Initiative, Chinese businesses and financial institutions can help connect China’s extraordinary clean energy capabilities with the enormous growth opportunities across the developing world. The next chapter of the energy transition must show what cooperation at scale can achieve. Because in a divided world, our greatest opportunities will come not from retreating behind borders, but from building bridges — connecting markets, mobilizing investment, sharing solutions and creating prosperity together.

2026 kicks start the UN Decade of Sustainable Transport, UN Secretary-General’s Special Envoy for Road Safety Mr. Jean Todt noted the Belt and Road Initiative is one of the world’s largest infrastructure and connectivity efforts. Its scale must be matched by an equally strong commitment to safety. Mr. Li Junhua, Under-Secretary-General for Economic and Social Affairs of United Nations concluded the Summit by appealing “No single country can tackle today’s complex connectivity challenges in isolation. Cooperation, between governments, international organizations, financial institutions and the private sector, is crucial for keeping us connected. The Belt and Road Initiative stands as a prime example of cross-border connectivity in action.

Ms. Armida Salsiah Alisjahbana, Executive Secretary of UNESCAP, Mr. Stephen Jackson, UN resident coordinator in China and Mr. Nikolas Myint, UN resident coordinator in Malaysia, Singapore and Brunei Darussalam highlighted importance role of the Summit to foster cross-border collaboration while noted China, Singapore and ASEAN region’s contribution to regional stability and global progress towards the SDGs.

View original content to download multimedia:https://www.prnewswire.com/news-releases/the-second-global-business-summit-on-bri-infrastructure-to-accelerate-the-sdgs-held-in-singapore-302870873.html

SOURCE UN Global Compact

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TCL Showcases AI Inspired Life at IFA 2026 Through Its Screen Universe

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From next-generation displays and AI-powered smart home experiences to sports-inspired moments, TCL presents an immersive vision of everyday life in the AI era.

BERLIN, Sept. 6, 2026 /PRNewswire/ — TCL today unveiled its vision for an AI Inspired Life at IFA 2026 through the “Inspiration Habitat,” an immersive smart-living environment that brings together next-generation displays, AI-powered smart home experiences and sustainable energy solutions. Built around TCL’s Screen Universe, the exhibition shows how screens across forms and applications are evolving into intelligent interfaces connecting people with content, services and the physical world.

With the FIBA Women’s Basketball World Cup 2026 taking place in Berlin during IFA, TCL is extending this vision from the exhibition floor to sports-inspired fan experiences, showing how display innovation and AI-enabled living can bring the energy of the court closer to everyday life.

“At IFA 2026, TCL is showing how AI and display innovation can create more intuitive, immersive and human-centered experiences,” said Daniel Sun, CTO of TCL Industries. “Through our Screen Universe, TCL is turning advanced display technologies and AI capabilities into tangible home experiences.”

TCL’s Screen Universe Turns Display Innovation into Everyday Intelligence

At IFA 2026, TCL brought together voices from technology, entertainment and creative industries to examine how larger screens, improved picture quality and intelligent interaction are shaping immersive home entertainment.

A key highlight is the TCL X11L SQD-Mini LED TV, which delivers up to 100% BT.2020 All-Scene Wide Color Gamut, precise dimming and up to HDR 10,000 nits peak brightness through next-generation display technologies. TCL also introduced RayNeo GT Max AR Glasses, the world’s first Dolby Vision-certified AR glasses, extending premium viewing beyond the living room into personal, mobile scenarios.

AI Inspired Life: Intelligence That Lives in Everyday Moments

Through the latest NXTHOME™ ecosystem, TCL presents a future-oriented approach to connected living, where smart displays, connected home appliances, AI experiences, interior design and sustainable living create a home environment that adapts to people’s needs.

The AiMe Family Companion Robot brings intelligent technology to life through natural multimodal interaction and lifelike motion control. TCL’s AI-powered appliances, including the FreshIN 3.0 Ultra Air Conditioner, TCL Free Built-in Refrigerator and TCL AI SuperDrum Laundry Tower P9 Ultra, translate AI capabilities into practical experiences across air care, food storage and laundry care.

Inspire Your Passion: Bringing the Thrill of Sport Beyond the Court

From the Olympic Games to the world’s top arenas, TCL continues to use sport as a powerful way to connect people through shared moments of passion, performance and possibility that Inspire Greatness in everyday life.

With IFA 2026 and the FIBA Women’s Basketball World Cup 2026 both taking place in Berlin, TCL is bringing the energy of women’s basketball into its Inspiration Habitat through basketball-inspired experiences and fan interactions. TCL is embedding the spirit of #TCLforHer across its activations and global communications, celebrating the confidence, resilience and ambition represented by women’s basketball.

View original content:https://www.prnewswire.co.uk/news-releases/tcl-showcases-ai-inspired-life-at-ifa-2026-through-its-screen-universe-302870862.html

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VITG Unveils Modern Managed Services and Managed Detection & Response as Part of a Broader AI and Cybersecurity Transformation across ANZ

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SYDNEY, Sept. 7, 2026 /PRNewswire/ — As organisations across Australia and New Zealand navigate the accelerating impact of artificial intelligence, increasingly sophisticated cyber threats, and growing governance requirements, Virtual IT Group   (VITG) has announced the launch of Modern Managed Services  (MMS)  and Managed Detection & Response  (MDR) , that are next-generation managed services and managed security offerings designed to help organisations remain secure, resilient and ready for what’s next.

Modern Managed Services delivers a Modern Defensible Architecture framework for managed IT operations, ensuring security controls, governance frameworks and operational best practices are embedded and continuously maintained. Complementing this, Managed Detection & Response provides organisations with 24×7 Security Operations Centre (SOC) capability, actively monitoring, investigating and responding to threats using advanced security analytics and response technologies.

Jeremy Nees , Chief Product Officer, VITG , said:

“Too often, organisations purchase managed services only to discover they do not have the standard level of security they need. As businesses adopt AI, the old-world IT solutions that Managed Service Providers (MSP) are selling are simply not going to cut it. We’ve baked common security requirements into the MMS service from day one, applying the key principles of Modern Defensible Architecture: Secure-by-Design, Defense in Depth, and Zero Trust.

MDR and ZDR   can be layered on top or are available independently if you have your own IT service or team. The push to adopt AI is leaving security gaps across the ANZ mid-market. Our goal is to provide customers with technology that is secure, resilient, and ready for what’s next.”

The launch marks VITG’s second major solution release of the year, following the introduction of its Zero Trust Consulting Practice  and Zero Trust Detection & Response  (ZDR)  offering earlier in 2026. It is also the Group’s first launch since acquiring cybersecurity outfit Security Centric , building on the addition of Auckland based The Instillery  in 2025 and further strengthening VITG’s capabilities across managed services, cloud, cybersecurity, data and AI. VITG is also advancing a dedicated Data & AI Practice and Momentum, a continuous improvement framework currently being piloted with customers ahead of a market launch later this year.

Since joining VITG  at the start of the year, Maurice McCarthy , Chief Executive Officer , is committed to moving at pace to meet the demand that has been created off the back of the market’s rapid adoption of AI.   

McCarthy said, “The traditional managed services model was built for a different era. Today’s organisations need partners that can help them unlock the value of data and AI while strengthening cybersecurity, managing risk, and continuously evolving their technology environment.

Through the acquisition of Security Centric and The Instillery we have brought together market-leading expertise across managed services, data and AI, and cybersecurity. This launch is the first of several innovations we will introduce as we help organisations accelerate transformation and realise greater value from AI.”

Sash Vasilevski , Chief Security Officer, VITG , said:

“The technology businesses are using to unlock the value of AI, integrate systems, and build strong data foundations, is rapidly introducing new risks and attack surfaces.

As business leaders accelerate their adoption of AI, the gap between the threats they face and the security capabilities they have in place is growing faster than many businesses realise.”

Modern Managed Services and Managed Detection & Response are available immediately.

For more information, visit:

Modern Managed Services (MMS)

Managed Detection & Response (MDR)

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SOURCE Virtual IT Group

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