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RedThread Research Launches 2 New Reports on Manager Effectiveness, with Urgent Call for Action

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RedThread Research has unveiled the findings in their latest study, “Manager Effectiveness: It’s Time to Fix This Problem,” revealing a 19-point drop in manager effectiveness since 2020. Only 35% of employees in 2023 viewed their managers as highly effective, a stark contrast to previous years and sure to have significant repercussions on employee productivity, engagement, and net promoter scores. This research expands on RedThread’s April trends report, “Managers in 2024: Help Needed.” Both recent studies highlight the urgent need for organizations to enhance managerial support and adapt to rapidly changing workplace dynamics.

WOODSIDE, Calif., July 26, 2024 /PRNewswire-PRWeb/ — RedThread Research, human capital analysts and thought leaders, have unveiled new research on manager effectiveness: “Manager Effectiveness: It’s Time to Fix This Problem,” https://members.redthreadresearch.com/posts/performance-final-report-manager-effectiveness-its-time-to-fix-this-problem which found a 19-point drop in manager effectiveness over the past four years.

“35% of employees believe their managers are great at enabling them to work effectively,” said Stacia Garr. “Organizations have a real chance to step up and proactively equip managers with the tools and resources to succeed — including always-on guidance, removing barriers, and earning trust.”

This research follows RedThread’s trends report, “Managers in 2024: Help Needed,” https://members.redthreadresearch.com/posts/performance-final-report-managers-in-2024-help-needed-59358974 published in April as part of the research firm’s growing body of work around manager effectiveness and enablement. Together, the reports emphasize the urgent need for enhanced managerial support amidst changing workplace dynamics.

The latest research observes a shocking and significant decline in manager effectiveness since 2020. In 2023, only just over a third of employees said their manager was highly effective at enabling them to do their work most effectively — a 19-point drop with lasting repercussions on employee NPS, productivity, and engagement. This report is timely as managers are facing more intense pressure from new challenges such as AI adoption driving feelings of hope and anxiety, increased scrutiny of labor practices, and both mounting hiring struggles and dwindling resources.

When employees believe their managers are highly effective, according to the report, they are:

-3.16x more likely to give a positive NPS score
-1.8x more likely to report themselves as productive
-1.7x more likely to be highly engaged

“35% of employees in 2023 believe their managers are great at enabling them to work effectively,” said Stacia Garr, RedThread co-founder and principal analyst. “And we see a real opportunity for managers to better enable younger workers. Organizations have a real chance to step up and proactively equip managers with the tools and resources to succeed. That means offering always-on guidance, removing barriers, and earning their trust.”

The new report also outlines six practices that RedThread has identified that organizations must improve for managers to be highly effective and the impact these practices can have on critical business and talent outcomes. These practices are grouped under three action areas: providing always-on direction, removing barriers employees can’t overcome, and building trust.

This latest research follows RedThread’s April publication of their trends report, “Managers in 2024: Help Needed,” https://members.redthreadresearch.com/posts/performance-final-report-managers-in-2024-help-needed-59358974 which unpacks the struggles managers face in fostering employee growth, facilitating effective communication, and encouraging innovative thinking. That research noted a marked reduction in managers’ ability to remove barriers, help employees learn from their mistakes, and help them prioritize their goals, with significant impacts on manager-employee relationships and overall workplace morale.

Learn more about the findings in this free infographic https://members.redthreadresearch.com/posts/performance-infographic-fixing-manager-effectiveness-in-2024, which is available to RedThread Community members.

Not a RedThread Community member? You can be. Anyone can join the RedThread Community https://landing.redthreadresearch.com/membership2 free of charge. Membership includes access to member events like this — as well as exclusive insights into cutting-edge research and a platform for discussing news and pressing challenges with industry peers.

To further engage with these two reports, RedThread founder Stacia Garr and senior analyst, Priyanka Mehrotra, will host a 60-minute live huddle on August 14, for RedThread research members https://landing.redthreadresearch.com/membership2. Attendees will have the chance to ask questions and share their challenges and experiences around enabling managers.

For more information or to join the RedThread Research community or Tech Consortium, please visit the RedThread website or email hello@redthreadresearch.com.

About RedThread Research

At RedThread Research, we get it.

Sure, we’re experts in performance, people analytics, learning, and D&I – and we’re well-versed in the technologies that support them. But we’re also truth-seekers and storytellers in an industry often short on substance, and too full of #!%. Our mission (indeed, our very reason for existing) is to cut through the noise, and amplify what’s good. We look for the connections (or red threads) between people, data, and ideas – even among seemingly unrelated concepts. The result is high-quality, unbiased, transformative foresight that helps you build a stronger business.

To learn more, visit http://www.redthreadresearch.com

Stacia Garr
RedThread Research
202-957-4130
Email > stacia@redthreadresearch.com

Media Contact

Stacia Garr, RedThread Research, 2029574130, stacia@redthreadresearch.com, https://www.redthreadresearch.com

View original content:https://www.prweb.com/releases/redthread-research-launches-2-new-reports-on-manager-effectiveness-with-urgent-call-for-action-302206853.html

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FULTON FINANCIAL CORPORATION APPOINTS DAVID S. SCHULZ TO BOARD OF DIRECTORS

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LANCASTER, Pa., July 21, 2026 /PRNewswire/ — Fulton Financial Corporation (NASDAQ: FULT) (“Fulton”) today announced the appointment of David S. Schulz as a member of its board of directors (the “Board”) for a term commencing September 14, 2026 and expiring at Fulton’s 2027 annual meeting of shareholders.

“We’re excited to welcome Dave to Fulton’s board of directors,” said Curt Myers, Fulton Chairman, CEO, and President. “Dave brings extensive financial leadership experience gained through more than a decade of service with publicly traded companies. His expertise in finance, strategic planning, risk, and mergers and acquisitions will provide valuable perspective as we continue to execute our growth strategy and create long-term value for our shareholders, customers and communities.”

With the addition of Schulz, Fulton’s Board will have 11 members, and he will serve on the Audit and Risk committees. Schulz has also been appointed to the board of directors of Fulton’s banking subsidiary, Fulton Bank, N.A.

Schulz served as Senior Vice President and Chief Financial Officer of Wesco International, Inc. (“Wesco”) from 2016 to June 2020, Executive Vice President and Chief Financial Officer of Wesco from June 2020 to February 2026 and as Executive Vice President and Special Advisor to the CEO of Wesco from February 2026 until his retirement on May 31, 2026. 

Prior to joining Wesco, Schulz served as Senior Vice President and Chief Operating Officer of Armstrong Flooring, Inc. and was previously Senior Vice President and Chief Financial Officer of Armstrong World Industries, Inc. and Vice President of Finance of the Armstrong Building Products division.

Before joining Armstrong World Industries in 2011, he held various financial leadership roles with Procter & Gamble and The J.M. Smucker Company. He was also an officer in the United States Marine Corps.

In 2025, Schulz joined the board of Sterling Infrastructure, Inc., and he was appointed as chair of the audit committee in 2026. He also serves on the company’s compensation and talent development committee.

ABOUT FULTON FINANCIAL CORPORATION

Fulton, a $34 billion Lancaster, Pa.-based financial holding company, has more than 3,400 employees and operates more than 215 financial centers in Pennsylvania, New Jersey, Maryland, Delaware and Virginia through Fulton Bank, N.A. Additional information on Fulton can be found at https://investor.fultonbank.com.

Contact: Steve Trapnell
717-291-2739

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SOURCE Fulton Financial Corporation

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Octavio Marquez Elected to MSA Safety Board of Directors

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PITTSBURGH, July 21, 2026 /PRNewswire/ — The Board of Directors of MSA Safety Inc. (NYSE: MSA), a global leader in the development of advanced industrial safety technology products and solutions, today announced that Octavio Marquez, president and chief executive officer of Diebold Nixdorf, has been elected to the company’s Board of Directors. His election was part of the MSA Board’s regular succession plans.

“We are very pleased to have the opportunity to add Octavio to the MSA Board,” said Robert A. Bruggeworth, MSA chairman. “He brings a broad range of executive leadership experience, including strategy development, capital allocation, business transformation and serving international markets, which will serve MSA well.”

“Octavio’s perspectives will be an asset to me and our entire Executive Leadership Team,” said Steven C. Blanco, MSA president and CEO. “It is a pleasure to welcome Octavio to MSA, and I look forward to working with him.”

Mr. Marquez joined Diebold Nixdorf in 2014 and has held senior leadership roles across the company’s Global Banking organization and its Americas region, including as executive vice president of Global Banking and senior vice president of the Americas. Before joining Diebold Nixdorf, Mr. Marquez held leadership positions at Dell EMC, Hewlett Packard Enterprise, IBM and NCR.

Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of customers every day. Headquartered in North Canton, Ohio, Diebold Nixdorf employs approximately 20,000 employees globally, supporting more than 100 countries.

Mr. Marquez holds a degree in business and finance from Universidad Iberoamericana and has completed executive education programs at MIT Sloan, The Wharton School and The University of Texas at Austin.

About MSA Safety

MSA Safety Incorporated (NYSE: MSA) is the global leader in advanced industrial safety technology products and solutions. Driven by its singular mission of safety, the company has been at the forefront of safety innovation since 1914, protecting workers and facility infrastructure around the world across a broad range of diverse end markets while creating sustainable value for shareholders. With 2025 revenues of $1.9 billion, MSA Safety is headquartered in Cranberry Township, Pennsylvania, and employs a team of approximately 5,300 associates across its more than 40 international locations. For more information, please visit www.MSASafety.com.

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SOURCE MSA Safety

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BlueFolder Field Service Software Launches New AI-Powered Features to Transform How Teams Work

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New AI capabilities instantly surface customer insights and transform technician notes into actionable summaries to help field service teams work faster, stay aligned, and deliver better service

AUBURN, Ala., July 21, 2026 /PRNewswire/ — BlueFolder field service software recently announced the launch of two powerful new AI features: AI-Powered Customer Summaries and AI-Powered Field Notes Summarization. Together, these capabilities are designed to eliminate the time-consuming, manual work of reviewing fragmented customer records and lengthy technician notes—giving field service teams instant clarity to respond faster, make smarter decisions, and deliver exceptional service.

BlueFolder expands it’s field service and work order management suite with two exciting new AI field service features.

Built directly into the BlueFolder platform, both features leverage artificial intelligence to automatically compile and summarize complex, unstructured data into clear, easy-to-read overviews. The result: technicians, dispatchers, and managers always have the context they need, right when they need it.

AI-Powered Customer Summaries

As field service organizations grow, customer information becomes increasingly scattered across emails, service request logs, and communication histories. BlueFolder’s AI Customer Summary feature addresses this challenge head-on by consolidating those interactions into a single, actionable snapshot.

Instead of manually digging through multiple records before a service call or customer interaction, teams can now access a real-time summary highlighting key concerns, past service activity, and recent updates. The feature goes beyond basic summarization and surfaces critical business insights such as equipment past due for maintenance, approaching warranty expirations, and proactive revenue opportunities, empowering teams to recommend follow-ups or upgrades directly from the customer record.

Built-in traceability links each summary back to its original source communications, so users can validate insights with confidence, ensuring both speed and accuracy in every customer interaction.

AI-Powered Field Notes Summarization

In many service organizations, technicians log updates across multiple visits, often resulting in long, fragmented notes that are difficult to review at a glance. BlueFolder’s AI Field Notes Summarization feature solves this by automatically condensing multiple technician entries into a structured summary that highlights key milestones, actions taken, and next steps.

Rather than scrolling through pages of updates, managers and dispatchers can immediately understand job status and determine what needs to happen next, improving alignment between field and office teams, accelerating decision-making, and reducing miscommunication. The feature is especially valuable for complex or multi-day jobs, where clear continuity and smooth technician handoffs are critical to delivering consistent service. It’s another featuring making BlueFolder’s work order management software capabilities stronger every day.

“History is one of the most powerful tools a service team has — the problem is it’s usually buried. BlueFolder’s new AI features fix that. Your team walks into every interaction already knowing the customer, knowing the equipment, and exactly where things stand. That changes the entire experience,” says John Shaw, VP, Technology, Service Operations.

AI as a Core Part of the BlueFolder Platform

The launch of these two features reflects BlueFolder’s broader commitment to embedding AI throughout its field service management software as an integrated layer of intelligence that makes every workflow smarter. Rather than requiring teams to change how they work, BlueFolder’s AI capabilities are designed to surface the right information at the right moment automatically, within the tools that technicians, dispatchers, and managers already use every day.

“AI is transforming what’s possible in field service, and BlueFolder is answering that call. These features are the result of deep platform expertise and a clear vision for where the industry is headed. We’re embedding intelligence throughout the platform because we know it makes our customers more competitive, more efficient, and better positioned to grow,” says Stephen Myslicki, Group President of Field Services.

Availability

Both AI-Powered Customer Summaries and AI-Powered Field Notes Summarization are available now to BlueFolder customers as optional, easy-to-enable features within the platform. They are part of BlueFolder’s growing suite of AI-driven capabilities designed to help field service organizations operate more efficiently and scale with confidence.

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SOURCE BlueFolder

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