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CARBYNE BOLSTERS ITS UNIVERSE PLATFORM WITH AUDIO AND TRANSLATION CAPABILITIES

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NEW YORK, Aug. 2, 2024 /PRNewswire/ — Carbyne, a global leader in public safety technology,  today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.

Improving Efficiency and Precision for Call Takers

Carbyne Universe, known for handling rich media inputs such as video, audio, and precise location data, now offers a more comprehensive toolset for emergency call centers. The integration of live audio and AI-based chat and one-way voice translation and transcription allows call takers to receive, record, and playback critical audio data seamlessly, enhancing effective communication and detailed documentation.

Currently, many PSAPs rely solely on human translators, leading to prolonged response times for non-English calls—sometimes as much as a 125% delay in call handling times. With Audio in Universe, the system can  identify  supported languages automatically and translate the caller’s words within seconds, assisting emergency telecommunicators in promptly responding to non-English calls.

The automatic one-way audio translation feature offers a major improvement for operations in PSAPs around the country. Two-way audio translation is currently in testing and will hit the market soon. According to the Census Bureau, 67 million people in the U.S. speak a language other than English at home. Recent research indicates that only 30% of non-white Americans have a great deal of confidence in public safety, with language barriers playing a significant role. Audio in Universe and one-way translation can help close this gap.

“Integrating live audio features into Carbyne Universe enhances our emergency call centers’ toolset, ensuring seamless communication and detailed documentation,” said Alex Dizengoff, Carbyne, CTO and Co-Founder.  “By breaking down language barriers, we aim to improve public trust and ensure emergency services are accessible to the 67 million people in the U.S. who speak a language other than English at home.”

Key Features and Benefits:

AI-Based Translation: Provides instant translation of spoken words for supported languages, facilitating communication with callers in their native languages.Real-Time Transcription: Converts spoken words into text in real-time, so that the telecommunicator can focus on the caller without worrying about missing information.Reliable Recording and Playback: Enables all call-related audio, video, and location data to be recorded and played back seamlessly, maintaining the integrity of the information for future analysis.

The audio streamed into Universe is stored and can be replayed directly in Universe and also using Events History, a Carbyne feature that centralizes all ongoing and recent calls into a single UI platform, facilitating data sharing and collaboration among agencies. Having audio data and the ability to thoroughly analyze it allows emergency telecommunicators to receive more accurate information for better decision-making and to maintain data integrity.

About Carbyne

Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year, all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live, actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Learn more at Carbyne

 

 

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SOURCE Carbyne Ltd.

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X Square Robot Unveils New Embodied AI Model, Says Robots Will Arrive in Homes in 35 Days

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Backed by Alibaba, ByteDance, Xiaomi and Meituan, X Square Robot unveiled a next-generation embodied AI foundation model for home robots and said its first deployments in everyday households will begin within 35 days.

BEIJING, April 23, 2026 /PRNewswire/ — X Square Robot on Tuesday unveiled Wall-B, a new embodied AI foundation model designed for deployment in real-world homes, marking what the company described as a major step toward bringing general-purpose robots into daily family life.

At a launch event themed “Born to Bot, Bot to Family,” the company also introduced its World Unified Model (WUM) architecture, a training framework that combines vision, language, action and physical prediction within a single system from the outset. X Square said the model is intended to help robots operate in the far more unpredictable setting of a home, where tasks, layouts and interactions vary from moment to moment.

“Robots in factories and robots in homes are fundamentally different,” said Qian Wang, founder and CEO of X Square Robot. “In factories, they repeat the same action 10,000 times. In a home, they may need to perform 10,000 different actions, each in a different context. The real challenge is not repetition, but whether a robot can execute new, untrained actions in an unstructured environment.”

Wall-B is the company’s first full implementation of its World Unified Model architecture. Unlike modular systems that train perception, language and control separately, X Square Robot said World Unified Model optimizes those capabilities jointly from the very beginning. The company said that allows physical prediction — including force, friction and collision dynamics — to emerge as part of the model itself, rather than being layered on afterward.

“We train vision, language, action and prediction in the same network from day one,” said Wang Hao, chief technology officer of X Square. “Human infants do not learn to see, move and communicate in isolated stages. They learn by integrating perception and action at the same time, with constant feedback from the physical world. That is the principle behind our architecture.”

X Square Robot said the model was built on two core foundations. The first is a data strategy centered on real, non-staged home environments, aimed at exposing the system to the long tail of household scenarios — misplaced objects, temporary occlusion, unexpected obstacles and spontaneous human activity. The second is a physics-aware predictive mechanism that enables the robot to anticipate physical outcomes before taking action, rather than merely reacting after contact occurs.

Together, those elements are meant to narrow one of robotics’ hardest gaps: moving from controlled demos to reliable performance in live environments. The company said its work on physical robotic platforms has helped it accumulate practical experience in bridging simulation and reality across diverse operating conditions.

At the event, X Square demonstrated a series of live tasks. In one experience zone, a robot arranged flowers while adjusting its grip and motion in real time as stems shifted position under visual occlusion. The task was completed without pre-set trajectories, according to the company, and drew attention from both domestic and international media attending the event.

Even so, X Square acknowledged that the technology remains early. Wang said current systems can make mistakes that require remote intervention — such as placing slippers in the kitchen or pausing mid-task to process the next action. But he said the robots’ ability to operate continuously and generate new real-world data around the clock gives the system a path to rapid improvement.

That learning loop is central to the company’s next milestone: within 35 days, X Square plans to place its robots into everyday homes, underscoring the company’s long-term commitment to the home robotics sector.

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Manhattan Associates Announces Latest Enhancements for Retailers

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SYDNEY, April 23, 2026 /PRNewswire/ — Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce with unmatched AI capabilities, today announced major enhancements to Manhattan Active® Omni. These innovations are designed to help retailers maximise in-store and online sales while delivering best-in-class customer experiences across all touchpoints. New capabilities include embedded agentic AI for store associates and customer service teams, real-time sales, and fulfilment insights delivered natively within the user experience, and brand-new capabilities focused on maximising both revenue and profit when shipping from stores.

Manhattan announced commercial availability of three new AI agents, a Store Associate Agent, a Contact Centre Agent, and an OMS Configuration Agent, all available within the Manhattan Active Omni user interface, to support retailers’ selling and service teams. Using a natural language interface, these agents deliver immediate, actionable insights into store activity, sales trends, inventory, returns, and customer behaviour, helping associates and customer service teams resolve issues faster and provide more personalised support.

“Retailers are under constant pressure to move faster, operate smarter, and deliver seamless experiences across every touchpoint,” said Brian Kinsella, SVP of Product Management at Manhattan Associates. “Our latest updates reflect Manhattan’s ongoing commitment to delivering cutting edge artificial intelligence within our applications. Whether it’s the myriad machine learning algorithms present for years or our new Agentic AI and Fulfilment Simulation capabilities, we’ve long believed true AI needs to live within rather than alongside our applications. We’re proud to partner with a number of world class retailers on the design and development of these breakthrough technologies.”

Along with the newly announced agentic AI innovations, Manhattan Active® Point of Sale continues to advance with Customer Facing Display, a powerful new enhancement that brings shoppers into the checkout experience. Customers can view their cart in real time, attach their loyalty information to a transaction, enter shipping details, and choose how they’d like to receive their receipt, all from a dedicated display. Retailers can also capture additional customer input, ensuring greater accuracy and faster transactions at the point of sale, bridging the gap between associates and shoppers, and delivering a smoother, more engaging checkout experience.

Additionally, the Fulfilment Optimisation Simulation engine enables enterprises to model and compare alternative fulfilment strategies by balancing cost, speed, service level, and margin. It provides data-driven insights into split shipments, total fulfilment costs, location-level distribution, and key KPIs using a consistent set of orders for each strategy. Users can easily adjust optimisation rules, rerun simulations, and compare results side-by-side to understand the true impact of each change. The engine also supports “what if” scenario planning – allowing teams to anticipate constraints, evaluate operational shifts, and analyse trade-offs in a fully self-serve manner. By replaying historical or selected orders, businesses can continuously optimise fulfilment, uncover new savings, and drive meaningful performance improvements.

Together, these innovations reflect Manhattan’s continued focus on delivering practical, enterprise-ready advancements that help retailers move faster and operate with greater confidence.

Receive up-to-date product, customer and partner news directly from Manhattan on LinkedIn.

ENDS

ABOUT MANHATTAN ASSOCIATES:

Manhattan Associates is a global technology leader, providing supply chain and omnichannel commerce solutions with unmatched AI capabilities. We design, build and offer best-in-class, AI-powered, cloud-based solutions that drive resilience and efficiency for businesses. We enable enterprises to uniquely unify front-end sales with back-end supply chain execution.

Our commitment to innovation, cloud-native platform and API-first architecture create simpler experiences and faster paths to value for our customers. We empower them to preempt and react to emerging trends and global disruptions with technical expertise and operational confidence, transforming challenges into competitive advantage. For more information, please visit www.manh.com.

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SOURCE Manhattan Associates

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Global Telecom Leaders to Convene in Singapore for Definitive Summit on AI-Native Transformation and Industry Reinvention

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SINGAPORE, April 23, 2026 /PRNewswire/ — Twimbit, the global research and advisory firm, has finalized the strategic agenda for the Twimbit Telecom Summit & Awards 2026, scheduled for 21 May 2026 at the Capitol Theatre, Singapore. This high-level forum serves as a catalyst for addressing the shift toward AI-native architectures and digital sovereignty.

As the telecommunications sector moves beyond traditional connectivity toward a ‘Techco’ model, the 2026 summit will provide a framework for navigating margin pressure through structural innovation, with insights on ROIC growth, EBITDA optimization, and the integration of generative technologies into core business functions.

Architects of the Industry: Featured Perspectives

The 2026 summit features a curated lineup of visionaries redefining the telecom blueprint:

Soma Velayutham, VP Telecoms & AI, NvidiaWong Soon Nam, Chief Planning and Transformation Officer, TelekomselRajesh Chandiramani, CEO, ComvivaVikram Sinha, CEO, Indosat Ooredoo HutchisonAayush Bhatnagar, Chief Technology Development Officer, JioUlf Ewaldsson, Advisor, Indosat (Former President of Technology, T-Mobile)Juhi McClelland, Managing Partner, IBM Consulting APACManoj Menon, Founder & CEO, Twimbit

Strategic Forum: The Telecom Summit (08:00 – 14:35)

Designed as a high-impact leadership forum, the morning sessions will address three critical levers for telco success in 2026:

Accelerating the AI-Native Core: Leveraging generative AI to rebuild network operations and customer service modelsDigital Sovereignty & Infrastructure: Navigating data residency and localized AI infrastructure for competitive advantageGrowth Engineering & Customer Experience: Implementing high-touch service philosophies to drive customer lifetime value

The Recognition Gala: Twimbit Telecom Awards (17:00 – Late)

The day concludes with a prestigious black-tie awards ceremony, celebrating organisations and leaders demonstrating innovation and strategic transformation, using Twimbit’s proprietary research frameworks across Asia-Pacific.

Strategic Partnerships and Support

The event is supported by industry leaders. F5 joins as Strategic Partner, while Nokia and Comviva serve as Gold Sponsors, highlighting the role of secure infrastructure, customer experience, and digital financial solutions.

“We are at a point where incremental change is no longer sufficient,” said Manoj Menon, Founder & CEO of Twimbit. “This summit is about the reinvention of the telecom business model and providing a roadmap for leaders to architect the next era of digital intelligence.”

About Twimbit

A global tech and advisory firm powering customer success through research, innovation and community, Twimbit provides actionable insights that fuel innovation and growth through its proprietary research platform.

Media Contacts:
Vansh Sehgal
vansh@twimbit.com 

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