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HumanFirst and Infobip Announce a Partnership to Equip Enterprise Teams with Data + Generative AI

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With a one-click integration to Conversations, Infobip’s contact center solution, HumanFirst helps enterprise teams leverage LLMs to analyze 100% of their customer data.

MONTREAL, Aug. 8, 2024 /PRNewswire/ – HumanFirst, a prompt and data platform, and Infobip, a global cloud communications platform, today announced a collaboration that connects HumanFirst directly to Infobip’s communications suite. The partnership helps enterprise teams leverage large language models (LLMs) to work collaboratively with unstructured data; for small tasks like support call summaries, and complex initiatives like contact center topic modeling.

Companies across the globe have adopted an omnichannel approach to customer engagement. Last year, 473 billion company-to-customer interactions took place on Infobip’s CPaaS platform, representing a 91% increase in conversational messaging across sales, support, marketing, and more.

Conversational data contains critical business signals but remains inaccessible to most teams; unstructured feedback is messy, and teams lack the tools they need to interact with it at scale. Gartner predicts that by 2028, 80% of enterprises using CPaaS platforms will also employ generative AI-based conversational strategies. But the opportunity for GenAI goes far beyond conversation design.

“We believe large language models (LLMs) will be the primary way customer-facing teams make sense of their data,” says Alex Dubois, SVP Strategic Growth and Partnerships at HumanFirst. “We’re committed to enabling any and every team with the skills they need to do that work.”

Infobip recognized HumanFirst as one of the complementary partners bringing performant genAI strategies to customer-centric teams. HumanFirst has worked with industry leaders like Google, Deloitte, and HomeServe to manage data-driven transformations 90% faster and 80% cheaper, increasing the number of non-technical experts working with data by 7-fold.

“At Infobip, we value innovation and customer-centricity,” shares Ivan Ostojić, Chief Business Officer at Infobip. “HumanFirst helps us with both. We believe companies around the world will be able to show up for their customers in new and powerful ways with Infobip and HumanFirst.”

Working with HumanFirst themselves, Infobip generated 220+ knowledge articles with genAI to address repetitive support requests occupying their agents’ time.

“Within a week of working with HumanFirst, we found two categories of support tickets comprised 30% of our agents’ workload,” says Ostojić. “We saw a significant cost-savings opportunity, and started building self-service automations based on our real customer-agent conversations. We want to bring that capability to our customers to help them achieve the same results in transforming their customer experience using HumanFirst & Infobip AI Hub.”

Infobip helps household name companies like Uber, Hubspot, Meta, and Microsoft communicate with their customers. With a low-code LLM playground connected to that data source, customer-facing teams will be able to extract the insights they need to be more effective across support, sales, marketing, and more.

“Infobip is unmatched not only in their vision of bringing AI to market, but also in their ability to act on that vision,” says Dubois. “We’re thrilled to be in partnership.”

HumanFirst is currently available on Infobip Exchange. The integration is free of charge; Infobip customers can activate their HumanFirst account by scheduling a meeting with the HumanFirst team.

About HumanFirst

HumanFirst is a prompt and data playground. We help companies get their teams up to speed and past first gear with generative AI–for one-off tasks, repetitive work, and complex business initiatives. Learn more at www.humanfirst.ai.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Founded in 2006, the company has grown exponentially, bootstrapping revenue to €1.55 bn in 2022. Learn more at www.infobip.com.

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HONGQI EHS4 Set for Global Debut in Venice: Eastern Elegance Arrives in Europe

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VENICE, Italy, Nov. 15, 2026 /PRNewswire/ — HONGQI, one of China’s leading automotive marques, will introduce its all-new all-electric SUV, HONGQI EHS4, to the European market. Making its global debut in Venice, Italy, on 16 November 2026, the EHS4 marks another milestone in the brand’s international expansion.

68 Years of Heritage: A Distinctive Expression of Modern Luxury
Founded in 1958, HONGQI has spent 68 years building its automotive heritage through independent innovation, engineering excellence, and craftsmanship. Guided by a longstanding commitment to quality and safety, the brand continues to bring its distinctive heritage to a global audience.

With its Munich Advanced Design Centre, HONGQI combines global design perspectives with its rich Eastern heritage. Guided by a European Neoclassical Design Philosophy, the EHS4 brings together Eastern design influences and global aesthetics. Developed around European consumer needs, it represents HONGQI’s first model tailored specifically for Europe.

HONGQI EHS4: A New Choice for All-Electric Mobility
Bringing together Eastern and Western design aesthetics, HONGQI EHS4 balances distinctive styling, driving comfort and everyday practicality. Its Celadon Paint draws inspiration from the refined beauty of traditional Longquan celadon, while the Eyes of Infinite Allure lighting design creates a distinctive visual identity. Inside, the Crystal Control Knob adds an elegant touch to the cabin.

With a driving range of up to 470 kilometres and fast-charging capability of approximately 20 minutes, the EHS4 is designed for convenient everyday electric mobility. Its 87.4% space utilization makes intelligent use of interior space, enhancing passenger comfort and practicality.

Safety and quality remain central to its development. Equipped with seven airbags and intelligent driver-assistance technologies, the EHS4 draws on FAW’s more than 70 years of automotive manufacturing expertise to deliver advanced technology, refined driving quality, and dependable vehicle performance.

Venice: A New Chapter in Europe
On 16 November 2026, HONGQI EHS4 will make its global debut at the Scuola Grande di Santa Maria della Misericordia in Venice. The event will bring together European dealers, media representatives, and industry guests to witness an important milestone in HONGQI’s European journey.

A distinctive expression of Eastern elegance, now coming to Europe.

SOURCE HONGQI

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EFICYENT to Join Banks and Fintech Companies at Singapore FinTech Festival 2026

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DUBAI, UAE, Nov. 14, 2026 /CNW/ — EFICYENT, a cross-border payment platform, is going to attend the Singapore FinTech Festival (SFF) 2026, which is going to be one of the world’s largest gatherings of the global financial and technology ecosystem.  It will take place between November 18 – 20, 2026, at Singapore. This event will converge policymakers, financial institutions, fintech companies, and investors to discuss the developments that are going to shape the future of fintech.

As financial institutions are desperately discovering new technologies, evolving payment infrastructure, and better ways to move money across borders, SFF 2026 is going to be an ideal platform for industry collaboration and knowledge exchange. The event will explore key forces transforming the financial system, including technology, geoeconomics, capital, talent, and policy, developing opportunities for businesses to engage with global industry leaders and explore emerging possibilities.

By participating in this event, EFICYENT is looking forward to connecting with other fintech companies, banks, financial institutions, and peer industry stakeholders to share their ideas, discover potential collaborations, and hold a conversation on the growing demand for efficient global payment infrastructure. Also, the company’s presence will provide an opportunity to demonstrate how its capabilities can assist businesses navigating increasingly interconnected financial markets.

Ahead of the participation, Aravinth Ramesh, CTO at EFICYENT, said:

“As financial services entered a chapter where businesses expect something beyond the ability to transfer money. They need payment platforms that offer speed, transparency, flexibility, and access to global markets. So I think events like SFF create a better opportunity to know in which direction the industry is moving, to share our perspectives with industry leaders, and explore partnerships that drive meaningful progress.”

Balasubramanyam K, CEO at EFICYENT, added:

“The future of fintech will be shaped by how effectively technology, financial institutions and payment networks work together. And this SFF event is going to remain an excellent opportunity to connect with industry leaders, better understand emerging requirements, and discover new approaches to making cross-border payments more accessible and efficient.”

About EFICYENT

EFICYENT is a global cross-border payments and financial infrastructure platform that concentrates on enabling seamless international money transfers.

They focus on simplifying international transactions and advancing digital finance. EFICYENT is committed to supporting a seamless and interconnected global payments ecosystem.

Media Contact: 
EFICYENT
Dubai, UAE
Website: https://eficyent.com/ 
Email: support@eficyent.com
LinkedIn: https://www.linkedin.com/company/eficyent/

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SmallRig Joins Art World Figures to Discuss Creativity and Authenticity in the AI Era–and How Art and Technology Can Drive Innovation

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SHENZHEN, China, Nov. 14, 2026 /PRNewswire/ — As generative AI changes how images are made, one question grows more urgent: what still belongs to the human behind the lens? On November 11, Shenzhen International Art Museum and SmallRig, the imaging-gear brand built for creators, took up that question together by hosting an international exchange on how art and technology ecosystems are being reshaped in the AI era.

The conversation brought together leaders of Chinese art museums, Anett Holzheid, senior curator at Germany’s ZKM Center for Art and Media Karlsruhe, artists and SmallRig co-founder Gao Haiyan.

Zhang Zikang, director of Shenzhen International Art Museum and professor at the Central Academy of Fine Arts, said art and technology are a key direction for the museum, rooted in Shenzhen’s tech environment. Wang Shaoqiang, director of the Guangdong Museum of Art, described using AI to produce short films about classic works, which cut cost and production time, yet stressed that art must return to personal growth, understanding of the world and the expression of Eastern aesthetics. Holzheid views exhibitions as shared ground for artists, audiences and curators, and sees AI widening perception and enabling collaboration across disciplines.

Zadok Ben-David used AI to explore bird forms for an installation, repeatedly refined the images and selected some for the work, determined that it retain an artist’s character, emotion and humanity. A photographer set an AI-generated lightning strike against a desert he had photographed himself, gaining new ideas but noting that generated imagery tends toward sameness, while real presence at a scene cannot be substituted. Spatial artist Feng Yu championed honesty of material, where imperfection and unplanned outcomes can carry sincerity.

Speaking for SmallRig, Gao noted that technology has opened imaging to everyone, but “AI cannot replace real-life experiences or the act of capturing them.” AI can be an efficient, enabling creative tool, he said, but it cannot meet the human need for real images.

In SmallRig’s view, technology helps more people express what is real, while art and creator’s real needs give innovation its direction. The company will therefore move closer to creative scenes and the creators themselves, developing solutions faster for people who make real images.

After the forum, guests visited SmallRig’s headquarters to unveil Ode to the Orchid, an installation co-created with Feng Yu and the first of his works placed in a corporate workplace. Instead of sponsoring an exhibition or releasing a co-branded product, SmallRig placed art in everyday spaces, so people meet it in passing rather than behind museum walls.

Gao said companies often move from manufacturing to technology, while SmallRig also wants to merge with art and creativity. The space is only the surface. The real aim is an open, diverse, inclusive and creative culture, and a lasting bond with creators built on shared taste. SmallRig will keep working with artists, exploring art IP and cultural products, and linking products, content and services into one ecosystem. More activities to support creators are also on the way, bringing the meeting of technology and art into everyday creative practice. Real images remain where SmallRig starts, and where it hopes to innovate alongside creators.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/smallrig-joins-art-world-figures-to-discuss-creativity-and-authenticity-in-the-ai-eraand-how-art-and-technology-can-drive-innovation-302938911.html

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