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AI-Driven IT Service Management Can Boost Customer Experience and Business Growth: New Insights from Info-Tech Research Group

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Info-Tech Research Group’s latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging advanced technologies like generative AI, the research aims to streamline operations, enhance customer experiences, and drive substantial organizational growth.

TORONTO, Aug. 9, 2024 /PRNewswire/ – As organizations face increasing pressure to modernize and digitize their operations, many IT leaders are struggling with outdated IT service management (ITSM) practices that fail to meet the demands of modern digital enterprises. To help IT navigate these challenges, Info-Tech Research Group has published its latest blueprint, Elevate Your Service Capabilities to Drive Enterprise Value. The new resource provides insights on how IT leaders can transform their service management strategies into an enterprise service management (ESM) framework. The firm advises that by integrating advanced technologies like generative AI, IT leaders can ensure their service management practices are not only aligned with organizational objectives but also positioned to drive significant growth and enhance customer experiences in an increasingly competitive market.

“Over the next decade, digital and technology-first services will be how customers and communities primarily engage with your offerings, be that your products, platforms, experiences, support, or any other outcome,” says Carlene McCubbin, associate vice president of research development at Info-Tech Research Group. “Exceptional service then becomes the key differentiator for organizations, prompting technology leaders to shift focus from IT services to enterprise services. In turn, these tech-driven services will bring immense value to customers and your organization.”

Info-Tech’s blueprint emphasizes the transformative impact of exponential technologies on organizations and industries. The firm’s reference to the concept of Exponential IT, which is also a recently revealed research center, is intended to address the ever-increasing demands of today’s organizations. The concept encompasses not just the rapid advances in artificial intelligence and machine learning but also emergent tech trends, digital transformations, and the strategies needed to thrive in an era of exponential technological evolution. With this evolution in mind, Info-Tech details in its latest resource how traditional IT service delivery models may struggle to keep pace with the rapidly evolving needs of organizations and departments as they strive to modernize and remain competitive.

“Delivering exceptional tech-based services requires a complete overhaul, placing the customer at the center of design, orchestration, and delivery,” explains McCubbin. “This transformation demands merging enterprise and business architecture, customer experience, and service planning practices as the foundation for enterprise value.”

Info-Tech recommends organizations shift their focus to an enterprise view of services with customer experience and value at the forefront. This shift can be achieved by setting achievable targets to elevate each service capability and determining actions to reach those targets, including potential use cases for AI. The firm explains that by leading the charge in offering capabilities to the business, IT can evolve from being merely an order-taker or service provider to ultimately co-owning outcomes for the organization.

In Elevate Your Service Capabilities to Drive Enterprise Value, Info-Tech outlines three critical steps IT leaders should follow to transition their services from traditional IT-centric models to enterprise service management practices and drive toward an Exponential IT future:

Define a Guiding Star: This step involves IT leaders adopting an Exponential IT mindset, establishing a clear vision and guiding principles, and identifying value and success metrics.Assess Technology and Capability Readiness: IT must identify the current and target state for key ITSM capabilities, assess gaps, and review recommendations to progress each capability through targeted milestones.Build an Effective Roadmap: The final step requires prioritizing initiatives to form a comprehensive roadmap and finalizing it with a robust communication plan.

The comprehensive blueprint provides practical guidance for IT leaders to transform IT service management into a strategic asset. By leveraging exponential technologies and adopting a strategy focused on delivering customer value, the firm explains that IT leaders can ensure their services support organizational growth and drive significant transformation. Embracing this forward-thinking approach will enable organizations to effectively meet future customer expectations, positioning them as pioneers in delivering exceptional digital experiences.

The proactive strategy outlined by Info-Tech in the newly published resource not only enhances service delivery but also fosters long-term innovation and competitiveness in the digital age.

For exclusive and timely commentary from Carlene McCubbin, an expert in operating models & design, and access to the complete Elevate Your Service Capabilities to Drive Enterprise Value blueprint, please contact pr@infotech.com.

Info-Tech LIVE 2024 Conference

Registration is now open for Info-Tech Research Group’s annual IT conference, Info-Tech LIVE 2024, taking place September 17 to 19, 2024, at the iconic Bellagio in Las Vegas. This premier event offers journalists, podcasters, and media influencers access to exclusive content, the latest IT research and trends, and the opportunity to interview industry experts, analysts, and speakers. To apply for media passes to attend the event or gain access to research and expert insights on trending topics, please contact pr@infotech.com.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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BinBase Expands 2026 BIN Dataset with Instant Payout Intelligence for iGaming, Gambling, and Cross-Border Transfers

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BinBase updates its 2026 dataset with specialized Fast Funds, Visa Direct, and Mastercard MoneySend indicators to help iGaming operators and payout platforms execute seamless, instant card disbursements.

MIAMI, July 23, 2026 /PRNewswire-PRWeb/ — BinBase, a global provider of payment routing intelligence and card issuing data, has introduced specialized instant payout indicators as part of its upgraded 2026 BIN Database. Tailored for iGaming operators, online gambling platforms, crypto-to-fiat ramps, and payout aggregators, the updated dataset helps platform engineers streamline real-time card disbursements and Push-to-Card (P2C) transactions.

In high-velocity sectors such as online betting and gaming, instantaneous player payouts are a primary driver of customer retention. However, executing Push-to-Card transactions through protocols like Visa Direct and Mastercard MoneySend requires knowing whether the receiving card issuer supports Fast Funds for specific merchant category codes (MCCs). Attempting instant payouts on non-eligible cards leads to declined transactions, elevated processing fees, and poor user experiences.

The 2026 BinBase release solves this operational bottleneck by delivering dedicated attributes for real-time fund disbursements:

Fast Funds Eligibility: Granular indicators identifying domestic and cross-border Fast Funds support across global Visa and Mastercard ranges.Online Gambling Fast Funds (OG FF): Dedicated flags specifically identifying card ranges authorized to receive real-time gambling and betting payouts.Mastercard MoneySend & Visa Direct Indicators: Precise protocol compatibility markers (MS Ind & MT Ind) ensuring push transactions are routed only to eligible recipient cards.Direct Debit & Pull-Funds Support: Indicators for recurring collections and account-funding transactions.

“Player payouts in iGaming cannot wait for standard 2-to-3-day ACH settlements,” said a spokesperson for Damiko Inc. “By embedding our Fast Funds and Gambling FF flags into their payment engines, operators can instantly validate recipient cards before initiating a transfer, guaranteeing high success rates and instant liquidity for their users.”

Fintech engineers and payout architects can examine the full 29-field database schema and access a free 2026 sample dataset on GitHub.

To explore commercial licensing, bulk database downloads, or custom data feeds, visit BinBase at https://binbase.com.

About Damiko Inc

Damiko Inc is a US-based fintech data provider specializing in card issuer analytics, payment routing data, and global BIN database solutions. Operating through its flagship product, BinBase.com, the company supplies high-precision transaction intelligence to help merchants and payment facilitators worldwide optimize approval rates and mitigate processing fees.

Media Contact
Fedor Lavrikoff, BinBase, 1 7866133334, sales@binbase.com, www.binbase.com 

View original content:https://www.prweb.com/releases/binbase-expands-2026-bin-dataset-with-instant-payout-intelligence-for-igaming-gambling-and-cross-border-transfers-302829344.html

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Walnut Coding’s Young Coders Serve as ‘Instructors’ at Huawei Cloud Developer Training Camp

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Ages 8 and 15, students showcase AI-era project-building skills from concept to working application

BEIJING, July 23, 2026 /PRNewswire/ — Walnut Coding (the “Company”), a leading online platform for youth coding education, said two of its students – ages 8 and 15 – have joined the “instructor” lineup at Huawei Cloud Developer Training Camp, making them among the youngest “instructors” in the program’s history. The Company cites the pair as a prime example of how young learners can combine coding fundamentals with AI tools to turn ideas into working applications.

The two students, Bolin Du, 8, and Peiqi Gao, 15, built working applications using Huawei Cloud CodeArts, an AI coding assistant, then presented the projects to the training camp themselves – walking the audience through their design choices, technical builds, and debugging process.

The move lands at a moment when AI coding tools are forcing a rethink across the education sector. Tools that can generate functioning code from a plain-language prompt have undercut the traditional argument for teaching children to program – that they need the skill to build things themselves. Walnut Coding’s answer is that the more valuable skill now is judgment – knowing what problem to solve, breaking it into parts, and determining whether an AI’s output actually works.

Gao built a travel-planning application that generates routes, itineraries, and recommendations based on user input, handling the project end to end, from requirements and design through coding and debugging. Du, the younger of the two, built an interactive calendar application, using HTML for page structure, CSS for visual design, and JavaScript for interactive features. Both students then took on an instructor’s role at the camp, presenting their project goals and technical implementation to the audience – a step Walnut Coding says separated the work from a typical classroom assignment.

These were not classroom exercises but working projects, built and presented inside a professional developer-training environment. The experience demanded more from both students than simply producing something functional – they needed to articulate their reasoning, defend technical choices, and refine the final result under scrutiny. Their participation signals a broader shift underway in what youth coding education can deliver.

AI is making code generation easier, but it is also redrawing which skills actually matter. A student who relies only on one-click generation may get a rough prototype quickly, but still struggle to spot logical flaws, judge whether the output is reliable, or turn an abstract idea into a product that actually works. Students with programming foundations, by contrast, are better positioned to define requirements, evaluate what the AI produces, correct its errors, and treat the technology as a tool rather than a shortcut to lean on.

“AI can help children generate code faster, but it cannot decide for them what problem they should solve, nor can it make the final judgment about whether the result is truly effective,” said Pengxuan Zeng, founder and CEO of Walnut Coding. “What these two students demonstrated is not just coding technique, but the ability to define needs, break down tasks, verify outcomes, and turn an idea into a working product. That is why we believe young people still need to learn programming in the AI era.”

Walnut Coding structures its courses around that thesis, pairing student-led project work with teaching-assistant guidance and AI-assisted support. According to the Company, this data is continuously fed back into its systems to refine the personalization of AI-assisted feedback — a closed-loop process linking teaching, practice, feedback, and curriculum development.

The Company frames the payoffs less around producing professional software engineers than around a broader form of literacy. As AI continues to reshape how tasks get done, the ability to understand the technology, structure problems clearly and collaborate effectively with intelligent tools may prove one of the most durable skills a young learner can develop.

Walnut Coding says it plans to keep expanding opportunities for students to build practical projects, partner with industry technology platforms such as Huawei Cloud, and develop the core capabilities needed to build with technology in the AI era.

View original content:https://www.prnewswire.com/news-releases/walnut-codings-young-coders-serve-as-instructors-at-huawei-cloud-developer-training-camp-302833884.html

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MOREH Showcases High-Performance LLM Inference on AMD GPUs at AMD Advancing AI 2026

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SAN FRANCISCO, July 23, 2026 /PRNewswire/ — Moreh, an AI infrastructure software company, led by CEO Gangwon Jo, participated in AMD Advancing AI 2026, AMD’s flagship annual AI event held in San Francisco on July 22–23 (local time), where it demonstrated its distributed inference solution, the MoAI Inference Framework, running on AMD GPUs.

At the event, Moreh presented a live demonstration of the GLM-5.1 large language model (LLM) powered by the MoAI Inference Framework on a system equipped with 32 AMD Instinct™ MI300X GPUs across four nodes. Visitors experienced the chatbot firsthand, evaluating its response speed and service quality while observing performance across a range of real-world use cases.

Unlike conventional demonstrations that simply run an AI model, Moreh’s showcase displayed key inference service metrics in real time, including GPU utilization, Tokens Per Second (TPS), Time To First Token (TTFT), and Time Per Output Token (TPOT). This enabled attendees to directly verify both inference performance and GPU resource efficiency in a production-like service environment.

Global AI industry leaders and enterprise customers attending the event expressed strong interest in the system’s fast response times and stable performance. In particular, the live deployment of the computationally demanding GLM-5.1 model on AMD GPUs at production-grade service levels received positive feedback from visitors.

Moreh’s MoAI Inference Framework is widely recognized as the world’s first commercially deployed distributed inference solution built for the AMD ecosystem. Its distributed inference and heterogeneous computing technologies are designed to dramatically reduce AI service costs, enabling broader adoption of AI worldwide. The technology addresses one of the industry’s biggest challenges-the rapidly rising infrastructure and service costs caused by increasingly larger AI models-by delivering a more efficient inference infrastructure.

Moreh CEO Gangwon Jo stated, “This event provided an opportunity for global customers to verify firsthand that top-tier inference performance can be achieved on AMD GPU environments,” and added “We will continue advancing our AI infrastructure software so enterprises can operate AI services as efficiently as possible, regardless of the underlying GPU platform.”

Moreh develops its own AI infrastructure engine and has expanded its end-to-end AI capabilities through its foundation LLM subsidiary, Motif Technologies, covering both AI infrastructure and foundation models. The company is also strengthening its presence in the global AI market through strategic partnerships with leading technology companies, including AMD and Tenstorrent.

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