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Qwary Releases New Integrations With Zendesk and Snowflake

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Qwary Unlocks Transformative Insights With Two New Integrations

HERNDON, Va., Aug. 21, 2024 /PRNewswire/ — Surveys are an essential tool for gathering direct customer feedback, yet consolidating, storing, and processing this data in real time can be a challenge. Our new integrations with Zendesk and Snowflake facilitate automated data collection paired with analytical tools that make reporting easy. These innovative solutions can efficiently receive and consolidate feedback during the customer journey. Businesses can leverage this data to identify pain points, predict trends, and generate powerful insights that enhance their ability to make effective decisions.

What Is the New Zendesk Integration?

Our new Zendesk integration triggers automated survey delivery after ticket closure to close the customer support feedback loop. This helps your business capture timely, authentic sentiments that can help you deeply understand your customers’ needs, so you can quickly act on these insights to drive success.

Benefits of Using the Zendesk Integration

The new integration provides your business with several remarkable benefits.

Strengthens Customer Relationships

When your team resolves a customer’s issues and closes the corresponding tickets, our integration automatically deploys surveys that can uncover specific, fresh insights about their experiences. This helps you quickly identify areas in the customer journey that need attention. By recognizing emerging trends, you can focus your efforts on providing satisfying solutions that build customer loyalty and keep you ahead of the curve.

Offers Configurable Feedback Capture

Your customer outreach department can configure survey deliveries upon ticket closure so that customers can submit their most recent reactions while they are top of mind. Your team can also customize surveys and automate feedback analysis to simplify post-ticket data collection.

Integrates Survey Data in Real-Time

To integrate customer response data and CSAT scores from your surveys with their associated tickets in real time, you can synchronize the platforms. This provides your support team with immediate access to customer feedback, so they can follow up with customers personally and proactively resolve issues.

Tracks Customer Net Promoter Score (NPS)

To easily keep in touch with your customers, use our platform integration to help you track, quantify, and analyze their experiences. Examining your ticket history can help you discover which of your customers are at risk, prevent churn, and monitor ongoing improvements. You can also assess the impact of changes in your offerings and outreach strategies to promote and drive favorable outcomes.

Key Capabilities

Our Zendesk integration helps you streamline and accelerate customer feedback workflows by automating email survey campaigns and synchronizing feedback with ticket data.

Closed-Loop Workflow

The new self-service design architecture merges survey responses with existing ticket data so you can glean insights across touchpoints. Multi-channel feedback provides a comprehensive and instantaneous look at what your customers want most, so you can provide continuous improvements without delay.

Automated Email Survey Campaigns

Our innovative setup allows you to use separate emails to send personalized post-ticket surveys to your customers. You can customize your surveys to better meet each department, user, and customer expectations, or sort surveys by language preference or ticket type to collect specific feedback and facilitate targeted and effective responses.

Synchronized Survey and Ticket Data

Configuring automated survey triggers, seamless synchronization, and real-time ticket and scoring updates allows your team to perform in-context analysis, generate dynamic reports, and act quickly to enhance customer satisfaction. Merging customer feedback with ticket data gives you a comprehensive view of customer sentiments and behavior that you can use to forge lasting connections.

What Is the New Snowflake Integration?

Our Snowflake integration leverages the data warehousing platform’s analytical processing capability to generate powerful business insights. By synchronizing data, teams can harvest the valuable information they need for strategic decision-making and growth.

Advantages of Using Qwary’s Snowflake Integration

The benefits of this cross-platform integration are easy to appreciate.

Optimized Warehoused Data

Snowflake’s optimized data warehousing capabilities help your team get the most out of your survey data. Enhance your platform’s efficiency and performance by curating the resources you need to effectively manage and analyze your data.

Efficient Reporting and Decision Making

By generating optimized reports more efficiently, you can empower your team with quick, accurate insights that enhance your capacity to act on your business intelligence. You can also bring varied data sources together to extract relevant information and streamline strategic planning. Our reliable integration produces precise analytical outputs that enhance your decision-making processes.

Key Capabilities

Our integration transforms data storage into a dynamic repository for data consolidation, extraction, and processing.

Real-time Data Updates

Integrating surveys with dynamic data consolidation allows your team to seamlessly receive real-time data updates. This helps you bring in survey data instantly and stay ahead of the curve so your team can stay nimble as they leverage fresh insights from customer surveys to strategize, pivot, and take action.

Effective Schema Browsing

Our integration’s effective schema browsing capabilities help you optimize your data flow so you can efficiently make decisions. You can streamline your business processes as you navigate through data structures and utilize your warehoused data to uncover the crucial insights you need to make informed business choices.

AI Prediction Tools Generate Business Wisdom

Snowflake’s powerful business intelligence and AI prediction capabilities transform raw product insights into actionable business wisdom. Use these tools to discover new trends, consumer preferences, and strategic opportunities that empower your team to implement solutions that drive growth and success with confidence.

Potential Business Impacts

Automating survey delivery and synchronizing incoming responses with ticket data allows businesses to quickly extract relevant information for analysis. Analyzing dynamic information feeds while utilizing adaptive, AI-driven predictive toolkits can improve your team’s ability to make informed decisions quickly. By enhancing your capacity to gather, aggregate, and process data, your business can become more agile as it responds to your customers’ needs. By correlating customer feedback with data from its original tickets, you’ll be able to make improvements and offer satisfying solutions without delay. Merging your survey data as it’s received helps your business stay flexible as it works to boost customer satisfaction and retention.

Supercharge Your Surveys With Two New Cross-Platform Integrations

Qwary continuously amends its offerings to meet the evolving demands of today’s customer-focused businesses. By integrating its prowess in the survey niche with the capabilities of two proven ticketing and data warehousing platforms, we can improve your ability to drive business growth. Your team will be able to automate survey distribution and gather the feedback you need to make better, more informed decisions in less time. Our new integrations keep your company at the leading edge of current trends so you can ensure its continued success.

To learn more about how Qwary’s Zendesk and Snowflake integrations can take your survey processes to the next level, please visit qwary.com.

Contact Our Team:
(855) 557-9279
hello@qwary.com

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SOURCE Qwary

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Haloid Poll: Majority of Public Safety and Commercial Radio Administrators Would Consider Starlink Integration With LMR Two-Way Radio Networks, but Disruption Unlikely

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STONY BROOK, N.Y., Oct. 25, 2026 /PRNewswire/ — Following Starlink’s announced entry into the mobile communications space, Haloid’s consulting team polled government and business land mobile radio (LMR) administrators on whether Starlink could replace, or complement, their LMR systems. We found that most radio administrators were receptive to the nascent technology but did not see it as a replacement for their LMR networks.

Sixty-seven percent of radio administrators said they would be willing to integrate Starlink technology if it allowed them to expand coverage or lower infrastructure costs. When asked whether Starlink could completely replace their LMR networks, fewer than 15 percent said yes; the vast majority believed Starlink is not as reliable as the custom networks they have built. Among administrators who already use two-way radio over cellular (also known as push-to-talk over cellular, or PoC), however, nearly 80 percent said that Starlink’s satellite coverage, combined with its newly acquired cellular spectrum, would make it more desirable than the industry’s wireless incumbents because it could eliminate dead spots where cellular does not reach.

In the U.S., hundreds of thousands of radio users rely on traditional cellular carriers for push-to-talk communications, and that number grows each year. While the migration to two-way radio over cellular has affected the LMR industry, it has not replaced it. Many public safety agencies never made the switch, citing the risk that cellular networks could go down during weather events, power outages, or cyberattacks and jeopardize emergency communications.

In fact, during recent cellular outages, Starlink was used to provide emergency communications to affected areas, because its satellite connectivity does not depend on cell towers. But Starlink’s integration with the 800 MHz cellular spectrum — “Starlink 2.0,” as some experts are calling it — exposes it to some of the same vulnerabilities as traditional wireless carriers.

While Starlink’s satellite service might still function if local cell towers go down, a critical portion of an agency’s communications might rely on local towers using the 800 MHz spectrum, leaving the agency vulnerable in a storm or outage.

Expect evolution, not disruption

“Just like cellular didn’t replace LMR, we don’t see Starlink as an existential risk,” said Jeremy Alicandri, President of Haloid Solutions. He expects Starlink to accelerate the industry’s evolution toward shared communications infrastructure, also known as hybrid LMR. “We have public safety customers already using Starlink in their vehicles to extend the coverage of their radios. This trend will continue as Starlink devices become more ubiquitous.”

The stock prices of Verizon, T-Mobile, and AT&T were affected by Starlink’s recent announcement. LMR stocks such as L3Harris, JVCKENWOOD, and BK Technologies, maker of the Bendix King brand, have been unaffected, as Wall Street views Starlink as unlikely to replace LMR technology for the same reasons cellular did not. “But it may be too early to predict the industry’s winners and losers,” Alicandri added. “The cellular incumbents have many advantages, including low-cost devices, existing infrastructure, and their own satellite ambitions.”

About Haloid Solutions Research

Haloid’s Starlink poll drew on respondents to its LMR brand loyalty study, which measures radio administrators’ sentiment toward the ownership and after-sales experience. Haloid’s LMR research is sponsored by investors in the mission-critical communications space.

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SOURCE HALOID SOLUTIONS

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Newborn Town and Viggle Launch AI-Powered 3D Interactive Game, Bringing World Models to Social Gaming

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HONG KONG, Oct. 26, 2026 /PRNewswire/ — Recently, Newborn Town’s game-oriented social platform TopTop has launched “Slap Showdown”, an AI-powered 3D interactive mini-game developed in collaboration with Viggle, a company specializing in physics-native world models. The launch brings world model technology into social gaming, offering users a more personalized and engaging interactive experience.

Developed by TopTop and powered by Viggle’s self-developed Joint Space-Time (JST) world model, “Slap Showdown” lets users turn uploaded photos into customized 3D characters and take them straight into the game.

Launched in September, “Slap Showdown” has gained particular traction in Japan, among Spanish-speaking users in North America, and across the Middle East. It is now available in multiple countries and regions worldwide.

From Better Gameplay to a Richer Ecosystem: How World Models Could Redefine Social Gaming on TopTop

In terms of gameplay, “Slap Showdown” combines AI-generated 3D characters with multiplayer interaction. Players can simply upload a photo from their phone and generate a personalized 3D character in around 30 seconds, whether it’s an anime protagonist, a cyberpunk cyborg, or a LEGO minifigure. They can then bring their custom characters into the game and face off against other players in fun, interactive battles.

As players use controls such as press-and-hold, tap, and drag, the 3D characters respond with realistic, physics-based movements. This takes AI-generated characters beyond visual customization, integrating them directly into the gameplay experience.

According to TopTop’s operations team, “Slap Showdown” has attracted a growing base of highly engaged, high-spending-potential players in its first month since launch. The game has recorded a 97% match completion rate, while its game-start rate has also exceeded the platform-wide average.

The depth of user engagement is further illustrated by individual player activity. One player in Japan completed 1,041 matches over 22 days, reaching a daily peak of 151 matches and averaging one match every 9.5 minutes. Another particularly avid player in Eastern Europe completed 735 matches in just 11 days, averaging 66.8 matches per day and peaking at 126 matches in a single day.

For a UGC-driven social gaming platform such as TopTop, mini-games serve as entry points and traffic drivers, while social features underpin retention and monetization. Personalized 3D avatars add another dimension to that experience. Beyond their visual appeal, they give users new ways to express themselves, interact with friends and share memorable moments. In turn, richer gameplay and more meaningful social interactions can help improve retention, attract new users and strengthen engagement across the platform.

“Slap Showdown” marks a successful step in TopTop’s efforts to deepen its application of AI technology, as well as a starting point for using world models to enhance gaming and social experiences. TopTop’s operations team said future game releases could make greater use of AI-powered 3D generation, extending beyond avatars to include customized environments. Existing games could also be revitalized by the introduction of new gameplay features, potentially driving stronger retention and user acquisition.

Beyond enriching gameplay, world model capabilities could also reshape social interaction itself, enabling more immersive, face-to-face experiences in virtual spaces. “We’re constantly exploring how AI can transform gaming and social interaction, while bringing new energy and capabilities to our UGC ecosystem,” TopTop’s operations team said.

Viggle Unveils Physics-Native Model JST-2, Setting Its Sights on Becoming the Infrastructure Layer for Physical AI

The world model technology powering “Slap Showdown” is provided by Viggle.

Founded in 2022, Viggle has focused on developing physics-native world foundation models. Its self-developed JST model can generate 3D characters, motion and environments directly, providing a foundation for gaming and a growing range of AI applications.

Viggle previously attracted widespread attention with Meme Maker, its AI-powered video creation product. The tool enables users to animate static characters and generate videos by applying specified movements, making AI character animation and video creation more accessible. In August 2024, Viggle raised USD 19 million in a Series A funding round led by Silicon Valley venture capital firm Andreessen Horowitz (a16z).

However, video creation was an early application of this technology. Viggle’s longer-term ambition is to make JST a foundational technology for AI-powered experiences across gaming, social platforms and other applications.

Viggle is now further expanding its technological boundaries. On 19 October, Viggle launched JST-2 in full, likening its significance for world models to GPT-2’s role in the evolution of language models.

Unlike many world models that infer physical structure indirectly from pixels, JST-2 is built around a physics-native architecture designed to learn the structure and dynamics of the 3D world directly. Its underlying representation consists of units resembling digital “atoms.” Each has a defined position in three-dimensional space, along with physical properties such as material, color and mass, and information describing how it moves and responds to forces. This allows the model to do more than generate convincing images. It can represent and generate 3D characters, motion and scenes with an underlying understanding of their physical properties.

To support this approach, Viggle has developed an integrated technology stack spanning tokenization, model architecture, data engine, pre-training and post-training. After four years of research and development, JST-2 can generate characters, motion and scenes within a single unified architecture.

Compared with other approaches, JST-2 also demonstrates cost efficiency. JST-2 can generate a 3D scene in seconds, at an inference cost of less than one US cent. Once created, the content can be rendered locally without repeatedly running the foundation model to generate each frame.

It is noteworthy that world model technology remains at an early stage, but Viggle is already working toward more advanced capabilities.

Its next-generation model, JST-3, is intended to become a comprehensive world simulator. Such a system could underpin future game and graphics engines, while also serving as a virtual training environment for robotics and other forms of physical AI.

The longer-term goal is for JST-3 to learn the physical rules governing its simulated world directly from data, rather than relying on rules explicitly written by developers.

For Newborn Town, its investment in and partnership with Viggle represents an important step in exploring how advanced AI can reshape social gaming, promoting a deep integration of AI technology with its business operations.

As a leading global social entertainment company, Newborn Town has continued to deepen the use of AI across key areas in recent years, including product R&D, social recommendation systems, intelligent operations, safety and risk management, and marketing and user acquisition, supporting ongoing business growth.

Meanwhile, the company also continued to invest across the AI ecosystem, backing projects in areas including world models, AI companionship, AI Agents and AI interactive gaming. These investments have further enriched its AI application ecosystem, with Viggle among the AI companies previously backed by Newborn Town.

“Slap Showdown” represents an early step in bringing world models into social gaming. For Newborn Town and Viggle, the next challenge is to turn increasingly sophisticated AI capabilities into experiences that users find genuinely engaging — and compelling enough to keep coming back.

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SOURCE Newborn Town

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HKICEC Launches First-Ever Global Mobile Exchange Pavilion at Mobile Electronics Show

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Charting a New Milestone with Outstanding Achievements

HONG KONG, Oct. 26, 2026 /PRNewswire/ — The Hong Kong International Communications Electronic Chamber (HKICEC) made a landmark debut at the Global Sources Mobile Electronics Show, held from October 18-21, 2026, with the inaugural launch of the HKICEC Global Mobile Exchange Pavilion. Spanning 600 square meters, the pavilion brought together nearly 60 industry leaders from mainland China, Hong Kong, India, Japan, the UAE, the US and the UK. As the largest themed pavilion in the mobile electronics sector and a premier highlight of the exhibition, this event marks a new developmental milestone for HKICEC. The pavilion underscores the chamber’s dedication to bridging global markets and serving the communications and electronics industry, injecting vital new momentum into the synergy between Hong Kong’s technology sector and international trade.

The grand opening ceremony on October 18 marked the official launch of the first B2B pavilion in Hong Kong and Asia dedicated exclusively to mobile communications equipment. The milestone event was officiated by a distinguished lineup of devices global business, including  Dr. the Hon. Starry Lee Wai King, GBS, JP, Member of the Standing Committee of the National People’s Congress and President of the Legislative Council; Mr. Zhu Xiaodong, Director of the Kowloon Affairs Department of the Liaison Office of the Central People’s Government in the HKSAR; Dr. the Hon. Horace Cheung Kwok Kwan SBS JP, Deputy Secretary for Justice, HKSAR; Mr. Liu Maozhou, Level 1 Bureau Rank Official, the Economic and Financial Department II, Liaison Office of the Central People’s Government in the HKSAR; Mr. Ho Lap Ki, Denny, JP, District Officer (Kwun Tong), Home Affairs Department; Mr James Liu, CEO of Global Sources; and Mr. Jacky Tse, Chairman of HKICEC, alongside HKICEC Management team. Together, they witnessed the official launch of the first B2B pavilion in Hong Kong and Asia dedicated to mobile communications equipment. The ceremony drew over a hundred political and business leaders, industry representatives, international exhibitors, and major media outlets, reflecting the event’s importance and the industry’s green trading development. Following the inauguration, officials toured the pavilion for high-level discussions with global exhibitors, signaling robust institutional backing for the industry and HKICEC’s strategic expansion.

During the four-day exhibition, the pavilion experienced a continuous flow of visitors. Communications and electronics suppliers and global buyers from overseas visited specifically for business matchmaking and negotiations, unlocking numerous commercial opportunities. Notably, the pavilion also featured a retrospective exhibit of 16 classic mobile phones, tracing the industry’s evolution from early ‘brick’ devices to Mainland China’s first official Apple release, the iPhone 3GS. The historical display proved to be a standout attraction, gathering large crowds throughout the event.

Beyond the exhibition floor, the chamber partnered with Global Sources to co-host an international forum on October 19. Under the theme ” From New Devices to New Life: Building a Global Mobile Device Lifecycle Ecosystem”, the event gathered experts from ecoATM, PCS Wireless, Cenwood, Our Hong Kong Foundation, and the Global Mobile Association. They engaged in profound discussions on cutting-edge topics including the global economic landscape, inventory management, ESG development, the circular ecology of new and used devices, and AI technology.  Attended by over 200 international representatives, the forum successfully catalyzed cross-border collaboration and established a new standard for sustainability discourse in the global mobile industry.

As a capstone to the comprehensive four-day events, HKICEC convened over 500 industry leaders, VIPs, and exhibitors for a high-profile networking banquet designed to accelerate cross-border business alliances. The gathering provided a premier platform for delegates to solidify collaborative ties and exchange strategic insights initiated from the pavilion. Ahead of the exhibition’s conclusion, a special ” Pearl Of The Orient • Victoria Harbour Cruise Party” was organized to showcase Hong Kong’s unique charm as a cosmopolitan city to global guests, providing a memorable networking experience against Hong Kong’s iconic skyline to formally cap off the week’s successes.

High-resolution images: https://bit.ly/3WqHMxu

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SOURCE The Hong Kong International Communications Electronic Chamber (HKICEC)

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