Technology
NTT Com and transcosmos enter into strategic partnership agreement in Digital BPO Solution services domain in AI-driven age
Published
2 years agoon
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The two companies will combine NTT Com’s AI and other technologies and infrastructures with transcosmos’s advanced business expertise and DX talent to provide Digital BPO solutions
TOKYO, Aug. 23, 2024 /PRNewswire-PRWeb/ — NTT Communications Corporation (President & CEO: Katsushige Kojima; NTT Com) and transcosmos inc. hereby announce that the two companies entered into a strategic partnership agreement (the Agreement) in the Digital BPO🄬 * 1 Solution services domain on July 17, 2024.
Under the Agreement, the two companies will combine NTT Com’s AI and other technologies and infrastructures with transcosmos’s advanced business expertise and DX (Digital Transformation) talent to provide Digital BPO solutions that support businesses more than ever before.
NTT Com and transcosmos will deepen their partnership in developing new solutions as well as in implementing and operating solutions for clients to drive their DX initiatives, and ultimately contribute to creating a prosperous society.
1. Background
As Japan faces severer labor shortages amid the declining and aging population, it is crucial for businesses to achieve DX using ICT technologies and secure talent who have abilities to deliver DX towards sustainable economic growth. While some clients are actively investing in DX, the evolution of new ICT technologies is so fast that it is becoming increasingly difficult for them to catch up.
In addition, companies also need to adapt to evolving complex social requirements such as ESG-driven management at speed. Yet, there is a limit to how much a company can do alone amid the continued labor shortages. Against this backdrop, more and more companies are taking a selection and concentration approach using outsourcing services to focus on their core business.
NTT Com’s competitive edge lies in its ability to promote clients’ DX by making the most of cutting-edge technologies such as generative AI, IOWN, 5G, IoT and cloud, while transcosmos has industry-leading expertise in a range of enterprise BPO services, contact center operations and other business support services domains underpinned by Digital BPO.
Through the Agreement, the two companies will jointly provide solutions that help clients enhance their competitive edge with infrastructure technology and professional expertise and DX talent, thereby pushing forward sustainable growth of Japan’s economy.
2. Scope of the Agreement
The two companies will co-develop new solutions and implement and operate solutions under the Agreement.
With regard to the co-development of new solutions, the two companies will develop next-generation contact centers powered by tsuzumi, NTT’s large-language model (LLM) and highly accurate generative AI solutions with training data provided by tsuzumi, and more. The two companies will also develop new packaged solutions that come with infrastructure technologies and experts in solving challenges that are common across industries such as accounting and HR back-office operations.
As for implementation and operations services, the companies will make joint-proposals and offer co-developed solutions to their respective clients.
3. Initiatives
(1) Next-generation contact center development with the power of tsuzumi
To help clients streamline contact center operations and enhance customer interaction and experience at diverse customer touchpoints, the two companies will develop secure AI-powered contact centers leveraging tsuzumi, NTT’s LLM.
Making the most of an ultra-light LLM—one of its distinctive features—tsuzumi enhances the response accuracy of AI by making AI learn specialized content as well as content specific to each company. The contact centers can be used both in an on-premise environment and in NTT Group’s private cloud, ensuring high levels of security required for handling private and confidential information. The two companies aim to implement the centers to about 100 companies by the end of 2027 with a focus on the financial industry where security is critical.
Furthermore, the two companies will deliver AI-powered automated customer services using tsuzumi, contributing to clients in enhancing CX by presenting the right responses and automating customer support processes as requested.
(2) Green Transformation (GX) solution (refer to the attached for details)
The two companies will offer various GHG emissions-related services at one-stop. The solution includes services from defining calculation logics, collecting, analyzing, and visualizing data to proposing actions for emissions reduction. By automating the entire process from data collection to visualization, businesses can generate data such as value and volume of goods and services purchased, emission factors* 2 and GHG emissions without any man-hours.
(3) Local Government Digital Transformation (DX) solution (refer to the attached for details)
To help local governments drive DX, the two companies will provide NTT Com’s Local Government Platform (LGPF)* 3—an operation management system designed for local businesses—and government-citizen communication services built on transcosmos’s social networking services (SNS) as well as BPO services all at one-stop. The solution will solve staff and digital talent shortages, and help local governments create a comfortable and attractive community.
4. Roles of two companies
NTT Com: Provide services including: 1) tsuzumi, NTT’s LLM, 2) GHG emissions data visualization solutions, and 3) LGPF.
transcosmos: Provide services including 1) GHG emissions calculation solutions, and 2) public sector solutions* 4.
5. Next steps
With the aim of creating a 100-billion-yen business in the next five years, NTT Com and transcosmos will accelerate efforts toward co-developing new solutions as well as implementing and operating the solutions for clients under the Agreement.
The two companies will also push forward the development of industry-common business solutions, thereby contributing to clients in increasing their competitive edge.
1: Digital BPO🄬 is a registered trademark of transcosmos and used as a collective term for services that combine BPO operations and various technologies to help clients transform their businesses.2: CO2 emission factor shows carbon dioxide emitted per kilowatt-hour of electricity generated by an electric power company.3: Local Government Platform (LGPF) is NTT Com’s platform service designed for local governments, local business operators, and citizens.4: Solutions for the public sector help local governments in 1) achieving DX, 2) promoting contactless services using digital technologies, 3) identifying challenges and developing strategies to solve the challenges, and 4) developing, implementing, and operating systems. System development and implementation services come with HR strategy development and staff training services to drive DX.
About NTT Communications Corporation
NTT Communications solves global technology challenges by helping enterprises utilize managed IT-infrastructure solutions to overcome complexity and risk in their IT environments. These solutions are backed by our worldwide infrastructure, including industry-leading, global tier-1 public and private networks reaching over 190 countries/regions, and more than 500,000m2 of the world’s most advanced data-center facilities. As the core provider of the DOCOMO group’s enterprise-business services and solutions, we create value by providing global-scale support for restructuring in industry and society, new workstyles, and digital transformation in communities. Together with NTT Ltd., NTT Data and NTT DOCOMO, we are the NTT Group.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/
Media contact:
Public Relations, Corporate Planning,
NTT Communications Corporation
pr-cp@ntt.com
Public Relations & Advertising Department,
transcosmos inc.
pressroom@trans-cosmos.co.jp
Customer inquiries:
Business Solutions Department Ⅴ, Business Solutions Division,
NTT Communications Corporation
pr-tci@ntt.com
Contact for service inquiries,
transcosmos inc.
g_sales@trans-cosmos.co.jp
GX Solution
An end-to-end solution ranging from visualizing GHG emissions to proposing and executing action for emissions reduction.
1. Background
Global warming has become a matter of concern. Against this backdrop, companies must consider both environmental impact and economic growth at the same time in managing business.
Also, ESG investment is gaining momentum among institutional investors especially in recent years, calling for GHG emissions disclosures and specific action towards emissions reduction.
However, many companies still face challenges to meet their requirements such as a lack of expertise and internal resources for identifying and collecting GHG-related data as well as knowledge for deciding specific actions to take to reduce emissions.
2. GX Solution overview and distinctive features
Combining the power of technology and people, GX solutions offer end-to-end services from collecting, processing, visualizing to analyzing data required for GHG emissions calculation as well as proposing actions for emissions reduction.
Specific steps are as follows:
Step 1: Grasp business process and available data
Step 2: Identify scope of data collection and build and operate a data collection system
Step 3: Visualize data
Step 4: Propose actions for emissions reduction
■Local Government DX Solution
Background
As Japan faces an aging and declining population, promoting DX is critical to invigorate local economies. Although some local governments are making steady progress towards developing DX promotion policies, many remain without a DX promotion taskforce, in particular local governments in small areas. As staff and talent shortage is the key challenge in setting up a DX promotion taskforce, local governments consider it necessary to partner with public companies to bridge the gap between areas* 2.
NTT Com and transcosmos have been supporting local governments from before in their respective ways, NTT Com primarily with its infrastructure technology services and transcosmos mainly with its advanced expertise built on business-savvy and DX professionals. With a belief that the optimum approach is to offer technology and people as one since they are essentially inseparable, the two companies will deliver the Local Government DX Solution leveraging their respective strengths.
2. Local Government DX Solution overview and distinctive features
With the Local Government DX solution, the two companies will offer implementation services for Local Government Platform (LGPF)* 3—a DX platform that helps create a comfortable and attractive community—and BPO services for local governments at one-stop.
The solution will enhance the quality of life of local citizens and administrative management processes by utilizing regional data.
(1) Enhance citizen services by connecting LGPF and social networking services* 4
Centralize all information relevant for local citizens such as events, disaster prevention, and special services into LGPF, and disseminate the information to citizens via apps and SNS. Local governments and businesses can check and utilize app and SNS usage data accumulated on LGPF to improve operations.
(2) BPO services for local government
The two companies will handle administrative operations on behalf of local governments such as handling inquiries that tend to rise when starting new initiatives as well as helping them use apps and SNS.
1: CO2MOS is NTT Com’s service equipped with features required for GHG emissions calculation.2: Source: “Survey of mayors across Japan on local government DX,” a survey conducted by NTT Com and Project Design Online for a featured article for Project Design Online Monthly Magazine 2023 September.3: Local Government Platform (LGPF) is NTT Com’s platform service for local governments, businesses, and citizens.4: transcosmos DEC Connect will be used for connecting LGPF with SNS. For more details, visit the link below (no translation available): https://www.trans-cosmos.co.jp/digitalmktg/dec_connect.html
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/
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SOURCE transcosmos inc.
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Technology
Global Security & Technology Summit Unveils Month-Long Program of Activities Ahead of December Event
Published
6 hours agoon
October 24, 2026By
RIYADH, Saudi Arabia, Oct. 24, 2026 /PRNewswire/ — The Organizing Committee of the Global Security & Technology Summit (GSTS) held an introductory session today at the Ministry of Interior’s headquarters in Riyadh, bringing together representatives from the government, private, and nonprofit sectors to introduce the program of activities leading up to the summit. The upcoming summit will be held in Riyadh under the patronage of HRH Prince Mohammed bin Salman bin Abdulaziz Al Saud, Crown Prince and Prime Minister, under the supervision of HRH Prince Abdulaziz bin Saud bin Naif bin Abdulaziz Al Saud, Minister of Interior, and organized by the Ministry of Interior in cooperation with Tuwaiq Academy.
During the session, the Organizing Committee presented the comprehensive GSTS program, comprising three key components: GSTS Month, running from November 1 to 30, 2026; the Global Security & Innovation Fair (SAIF), taking place from November 24 to 26, 2026; and the main Summit, scheduled for December 18 to 20, 2026, in Riyadh. Together, these events form an integrated program designed to advance security and technology innovation, strengthen national capabilities, and foster international cooperation.
GSTS Month will feature working groups, boot camps, training programs, knowledge-sharing sessions, and technical workshops across Saudi Arabia’s 13 administrative regions, delivered both in person and remotely in collaboration with specialized entities. The month-long program aims to develop national capabilities, identify emerging talent, enrich knowledge-sharing opportunities, and equip professionals with the knowledge and skills needed to develop innovative solutions to future security and technology challenges.
The main Summit will bring together global leaders, decision-makers, experts, and innovators to explore the future of security and technology, promote the integration of advanced technologies within the security sector, strengthen national capabilities, support innovation, and foster international cooperation, further positioning the Kingdom as a global hub for security and technology.
Showcasing the latest technological breakthroughs and security solutions, the summit will bring together government entities, private sector organizations, academic institutions, and research centers to facilitate knowledge exchange and collaboration across key fields, including cybersecurity, artificial intelligence (AI), the Internet of Things (IoT), smart security solutions, emerging technologies, and crisis management. The program will also feature main sessions, specialized discussions, and interactive exhibitions. Registration is available at gsts.sa.
Advisor to HRH the Minister of Interior and Chairman of the GSTS Organizing Committee, Ahmed Altowayan, stated that the summit builds on Saudi Arabia’s efforts to establish an advanced security and technology ecosystem focused on knowledge and innovation, keeping pace with rapid developments and future challenges.
Mr. Altowayan noted that the summit is a global platform for strengthening cooperation and exchanging expertise, anticipating future developments in security and technology, and developing strategic partnerships and innovative solutions that enhance the efficiency and readiness of security systems.
Vice Chairman of the GSTS Organizing Committee, Eng. Abdulaziz Alhammadi, said that the summit will offer a range of integrated programs and activities focused on enhancing national skills, encouraging innovation, and supporting international cooperation.
He added that GSTS Month will help build national capabilities, discover talent, and develop skills, with SAIF providing a platform for innovators and researchers from around the world to showcase leading technological solutions, while the main Summit will bring together leaders and experts to discuss the future of security and technology and explore new strategic partnership opportunities.
SAIF will take place at the Riyadh International Convention & Exhibition Center, bringing together innovators, researchers, technology talents, and industry experts from around the world to showcase promising innovations and projects across 14 fields of technology and innovation. The fair will provide opportunities to engage with project owners, including students, graduates, and entrepreneurs, and explore the different stages of innovation development through interactive zones, panel discussions on emerging security and innovation trends, and knowledge-sharing workshops led by specialists. Visitor registration is open to participants from within and outside the Kingdom through saifair.sa.
The introductory session also featured contributions from representatives of government, private, and nonprofit sector entities, alongside members of the media. Discussions focused on developing national capabilities in security and technology, strengthening students’ technical expertise, translating scientific research into practical solutions, and supporting Saudi companies in developing security and technology solutions and advancing digital transformation.
Organized by the Ministry of Interior in cooperation with Tuwaiq Academy, GSTS is produced by Tahaluf, with the Ministry of Education serving as Strategic Scientific Partner, Tahakom as Founding Partner, and Elm as Principal Partner.
Registration for participants from within and outside the Kingdom is available at gsts.sa.
Click here to view the media kit.
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Technology
Axon Announces Body 5: Next-Generation Camera Built for the AI Era
Published
11 hours agoon
October 24, 2026By
Axon Body 5 delivers 25x the AI processing power of earlier-generation cameras, with upgraded connectivity, audio and battery life to support real-time situational awareness in the field
SCOTTSDALE, Ariz., Oct. 24, 2026 /PRNewswire/ — Axon (Nasdaq: AXON), the global leader in public safety technology, today announced Axon Body 5, its newest body-worn camera designed to bring more powerful intelligence, connectivity and real-time support directly to officers in the field.
For years, Axon body cameras have helped agencies capture critical evidence and create greater transparency. Body 5 is built to help officers during the call, with information, assistance and backup on the spot.
“Officers shouldn’t have to choose between getting information and watching the scene. With Axon Body 5, they don’t,” said Rick Smith, Axon Founder and CEO. “They capture a license or document with the camera, keep their hands free and eyes up, and get information faster than writing it down and calling it in by radio. An officer fully engaged with the person in front of them, not down at a notepad, is a safer officer and a better-served community.”
Axon Body 5: Built for the AI Era
Built from the ground up for the AI era, Axon Body 5 delivers 25x the AI processing power than earlier generation Axon body cameras, alongside advancements in connectivity, audio, video and battery life. Together, these upgrades give the camera the physical power to run smarter AI features — both today and as new AI tools are developed in the future — while also making it more dependable for officers to use every day.
For the first time, Axon is also introducing two versions of its latest flagship camera: Axon Body 5 and Axon Body 5 Pro.
Both models feature several key advancements, including:
25x more processing power for AI: A powerful new computing architecture creates the capacity to support current and future AI features directly on the body camera.Enhanced video: Improved video captures clearer evidence across challenging environments, including better low-light performance.Improved connectivity: Seamless connectivity in urban and remote environments – and more precise location capability – helps officers, cameras and remote support teams stay connected when timely information matters most.Longer battery life: 20% more battery life than the previous generation helps keep the camera ready and connected throughout an officer’s shift.
The Axon Body 5 Pro will continue to gain new AI capabilities as they become available, growing along with the AI Era Plan. Additionally, new hardware features include:
A near-focus camera: An additional dedicated camera lens lets officers scan driver’s licenses to check status and search for wants or warrants in seconds, without returning to the patrol vehicle, with relevant information sent to Axon Fusus to support real-time operations.Front-facing speakers: Four additional speakers project even more powerful audio toward the person an officer is speaking with, helping real-time translations from Axon Assistant carry more clearly over heavy traffic or crowd noise. Additional memory: Extra space lets the camera run several AI tools at once, helping officers stay better informed and work faster.
Bringing More of Axon’s AI Era Into the Field
Axon Body 5 helps officers get more out of the Axon AI Era Plan by bringing smart tools right to the scene. Axon’s portfolio already supports public safety professionals across a growing range of tasks. For example, Draft One helps officers turn body-camera audio into high-quality report drafts and Axon Assistant provides voice-based information access and real-time translation.
Increasingly, Axon is also bringing AI into real-time operations.
Axon Guardian is a new category of AI features within the AI Era Plan that was specifically created to work with an officer’s field-based devices – starting with body cameras and in-car cameras – to improve safety. Guardian is designed to flag potential risks as situations unfold and create alerts when additional attention may be needed. Two of the first features include:
Escalation Detection: When an Axon Body 4 or Axon Body 5 camera is activated and recording, Guardian has the ability to detect potential conflicts in real time and create an alert in Axon Fusus. A human reviews the livestream and decides if additional support or action is needed.Approach Alert: When active on Axon Fleet 3, Guardian can detect if the door of a stopped vehicle opens and alert the officer through the in-car display and their body-worn camera.
Combined, Axon Body 5 and the expanding AI Era portfolio demonstrate the importance of AI as a critical resource to assist public safety professionals before, during and after an incident — reducing administrative burden, improving situational awareness and helping protect more lives.
Innovating Responsibly
Axon’s Responsible Innovation framework guides the development of all of its products. Designed with this in mind, Axon Body 5 and Guardian prioritize human oversight and maintain agency control over data. As a key part of the responsible innovation process, Axon’s independent Ethics and Equity Advisory Council was created to help responsibly develop and deploy new technologies with transparency, while aligning with community expectations.
General availability dates for Axon Body 5 and Axon Guardian will be announced soon. Product features and capabilities vary by configuration. For more information on Axon’s current products and services: Axon Product Catalog – Axon.com.
About Axon
Axon (Nasdaq: AXON) is the global leader in public safety technology supporting state, local, federal and international public safety agencies with technology designed to Protect Life. Complementing its mission, Axon’s growing Enterprise market focuses on protecting critical infrastructure and frontline workers across multiple industries including corporate security, hospitality, retail and healthcare. Founder-led since 1993, Axon builds products with transparency and responsibility. From TASER energy devices to today’s connected network of hardware – including cameras, drones, and robotics – cloud software, sensors, and AI-tools, the Axon ecosystem helps seamlessly protect people and places when it matters most. To ensure these technologies align with community expectations, Axon’s independent Ethics & Equity Advisory Council guides the ethical, inclusive, and accountable design of its products and services. Learn more about the EEAC and Axon’s Responsible Innovation framework at Axon Responsibility.
Non-Axon trademarks are the property of their respective owners. Axon, TASER and the Delta Logo are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All rights reserved.
Please visit https://investor.axon.com and https://www.axon.com/newsroom for more information.
Media Contact:
Kate MacKinnon
Vice President, Communications
press@axon.com
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SOURCE Axon
Technology
In HelloNation, Custom Fabrication Expert Mark Coyle Explains a Common Mistake in Custom Aluminum Design
Published
12 hours agoon
October 24, 2026By
The article explains why smart geometry, not thicker walls, creates stronger, more efficient aluminum components.
ROCHESTER, N.Y., Oct. 24, 2026 /PRNewswire/ — What early design choice causes many custom aluminum projects to become heavier, costlier, or harder to manufacture? That question is addressed in a HelloNation article featuring insights from Custom Fabrication Expert Mark Coyle of American Custom Metals, Inc. in Rochester, New York, that outlines how misunderstanding aluminum behavior leads designers to rely on thick walls instead of stronger geometry.
The article begins by explaining that many people assume thicker walls automatically make aluminum parts stronger. It notes that aluminum does not respond to wall thickness the way steel does. Instead, its performance is shaped by how the metal flows through the extrusion die. The article states that custom aluminum design is more effective when profiles use ribs, chambers, and flanges to create stiffness without adding unnecessary weight. This guidance helps readers understand why adding material often increases cost without improving strength.
The article also highlights that thicker walls change how aluminum moves during extrusion. When heavy areas fill more slowly, the metal cools unevenly and can develop stress that only appears later. The HelloNation piece explains that well-balanced geometry keeps extrusion smooth and predictable. This consistency makes it easier to maintain dimensional accuracy across long production runs. By focusing on geometry, custom aluminum design avoids the problems that come with slow extrusion speeds and uneven cooling.
Another insight in the article centers on how ribs and internal supports influence stability. It describes how a thin wall supported by a properly placed rib often performs better than a thick wall with no reinforcement. This happens because the rib helps distribute load, improve stiffness, and guide the aluminum as it cools. The article explains that this structural approach makes custom aluminum design more efficient and gives designers more control over how the final part behaves under pressure.
The article also shows why early collaboration between designer and fabricator prevents costly changes. It states that a fabricator familiar with extrusion can catch potential issues before a die is built. Small adjustments to corners or transitions can remove weak points or improve metal flow. The article notes that this teamwork keeps the design aligned with real-world production. By working together early, both sides reduce the risk of redesigning the die after the first test run.
Machining is another area where the article explains how wall thickness affects performance. Features such as deep pockets or sharp internal angles may require slow feed rates or special tooling. When walls are thicker than needed, those areas can become difficult to machine cleanly. The article states that thoughtful custom aluminum design makes machining more predictable. Small changes, such as adding radiused edges or sizing features to match standard tools, help shorten cycle times and prevent tool wear.
Thermal behavior receives detailed attention as well. The article explains that aluminum retains heat differently depending on the mass of each section. Thicker walls hold heat longer, which increases the chance of distortion during extrusion, machining, or finishing. When a design uses geometry to create strength, the material cools more evenly. This reduces warping and helps long profiles stay aligned. The article notes that stable cooling is important for components that require a precise fit and consistent shape throughout an entire production run.
Cost is also a key topic in the article. It states that heavier profiles increase material use, extrusion time, and tooling needs. A custom aluminum design that relies on geometry instead of mass lowers material consumption and keeps the fabrication process efficient. The article explains that lighter parts are easier to handle, ship, and assemble. This saves money across multiple stages of production and supports long-term manufacturing efficiency.
The article also notes that smart custom aluminum design creates profiles that behave predictably during extrusion and machining. Smooth transitions, balanced wall dimensions, and structural features help reduce the chance of distortion or dimensional drift. These elements also lower scrap rates and support reliable performance. By using geometry instead of excess material, designers build parts that maintain strength without compromising manufacturability.
As the article concludes, it emphasizes that avoiding thick walls is one of the best ways to improve performance and lower cost. It states that the most dependable custom aluminum components come from designs that use structural features to strengthen the profile. When designers understand how aluminum behaves at each stage of extrusion and machining, they create parts that are strong, efficient, and consistent from batch to batch. This approach turns custom aluminum design into a predictable process rather than a series of uncertain adjustments.
A Common Mistake in Custom Aluminum Design features insights from Mark Coyle, Custom Fabrication Expert of Rochester, NY, in HelloNation.
About HelloNation
HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused publications and innovative “edvertising” approach, HelloNation delivers content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities.
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SOURCE HelloNation
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