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Sobot Announces the Launch of Upgraded AI Agent in September

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A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution

SINGAPORE, Aug. 26, 2024 /PRNewswire/ — Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.

“We’ve enhanced our AI Agent’s capabilities in AI settings, working processes, and beyond,” said Leo Chin, Vice President of Product at Sobot. “The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout.”

“All Customer Experience Embracing AI”

Embracing the motto “All Customer Experience Embracing AI” and holding true to the ‘Customer First’ value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.

“We’ve observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions,” said Chin.

Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.

Customer Service: Sobot’s AI-powered chatbot and inbound voicebot can receive customers and answer their questions automatically based on the knowledge base, so that they don’t need to transfer to human agents.Marketing: Sobot’s AI-powered outbound voicebot can independently make phone calls to customers whose phone numbers are imported, and tag them according to their purchasing intention, thus significantly promoting active marketing.Management: Sobot’s intelligent quality inspection supports AI to conduct quality inspection automatically according to the set rules, and administrators can recheck the results, making quality inspection efficient and reliable.

Sobot’s AI Agent: Be your Baymax in Customer Service

Sobot’s AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.

“Like Baymax, the personal health care companion in Big Hero 6, Sobot’s AI Agent can be your personal customer service companion. Sobot’s AI Agent is as intelligent, independent and versatile as Baymax.” said Chin.

More Humanized Communication

Sobot’s AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.

Efficient Knowledge Base Operation

Sobot’s AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.

Great Multilingual Ability

With its great multilingual ability, Sobot’s AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.

With Sobot’s AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.

Renogy Witnesses Improvement in Customer Service with Sobot’s AI Agent

Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.

Renogy, a multinational new energy company, turned to Sobot’s AI Agent after facing challenges with another provider’s chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot’s AI agent.

Sobot’s AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don’t need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.

With Sobot’s AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.

Even with AI Agent Around, Humans Will Never Be Absent

There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot’s answer is a resounding no.

AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot’s AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.

“Just like Baymax, Sobot’ AI Agent is also created to assist humans as a companion, not to replace humans.” Chin said. “Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff.”

For more information, please visit https://www.sobot.io/.

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EA Automatic Announces Next Generation Intelligent Trading Solutions Built for Performance, Precision, and Long-Term Growth

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Redefining algorithmic trading through personalized strategies, AI-enhanced systems, and expert human oversight

LONDON, April 29, 2026 /PRNewswire/ — In today’s fast-moving financial landscape, where market conditions shift in seconds and opportunities are often measured in milliseconds, traders and investors are increasingly turning to technology to stay competitive. EA Automatic has officially announced the launch and expansion of its intelligent automated trading solutions, designed to deliver precision, adaptability, and performance without sacrificing strategic control.

Positioned at the intersection of advanced technology and real-world trading expertise, EA Automatic is setting a new standard in algorithmic trading. The company offers more than just trading bots. It delivers fully integrated trading systems built around the individual goals, risk tolerance, and long-term ambitions of each client.

At its core, EA Automatic is driven by a simple but powerful philosophy. Automation alone is not enough. True success in trading comes from combining intelligent systems with informed human decision-making. This belief has shaped every aspect of the company’s platform, resulting in solutions that go beyond execution to deliver meaningful, consistent performance.

A Personalized Approach to Automated Trading

One of the defining features of EA Automatic is its commitment to customization. In an industry where many platforms rely on rigid, one-size-fits-all models, EA Automatic takes a fundamentally different approach.

Every investor is unique. Financial goals, risk appetite, and investment timelines vary widely from one individual to another. Recognizing this, EA Automatic designs and deploys trading strategies that are tailored specifically to each client’s profile.

Whether the objective is steady monthly income, capital preservation, or aggressive growth through higher risk strategies, the platform adapts accordingly. By aligning each system with clearly defined goals, EA Automatic ensures that clients are not simply participating in the market but doing so with purpose and direction.

This level of personalization is further enhanced through smart diversification. Rather than relying on a single strategy or market condition, EA Automatic spreads risk intelligently across multiple approaches. This creates a more stable trading environment and helps protect capital even during periods of volatility.

Advanced Technology Built on Real Trading Insight

The EA Automatic platform is the result of more than two and a half years of focused development. During this time, the company has worked to integrate cutting-edge artificial intelligence with practical trading knowledge gained from real market experience.

The result is a system that does not rely solely on algorithms but uses AI to enhance decision-making. Automation handles the speed and efficiency required for modern trading, executing trades with precision and consistency. At the same time, human expertise remains a critical component of the process.

A dedicated team of professional traders continuously monitors performance, evaluates market conditions, and adjusts strategies as needed. This dynamic approach allows the platform to respond to changes in real time while maintaining a structured and disciplined trading framework.

By combining machine efficiency with human oversight, EA Automatic delivers a balanced solution that minimizes emotional decision-making while retaining the flexibility needed to adapt in unpredictable markets.

A Strong Focus on Risk Management and Stability

In an environment where many trading services focus on rapid gains and unrealistic promises, EA Automatic takes a more disciplined and transparent approach. The company places risk management at the center of its strategy development process.

Rather than promising overnight success, EA Automatic emphasizes consistency, structure, and long-term sustainability. Every system is built on proven methodologies designed to reduce unnecessary exposure and protect client capital.

Key risk management principles are embedded into each strategy, including controlled position sizing, diversified asset allocation, and continuous performance monitoring. These elements work together to create a trading experience that prioritizes stability without sacrificing growth potential.

By removing emotional bias and guesswork from the equation, EA Automatic enables clients to engage with the market in a more rational and controlled manner. This structured approach is particularly valuable in volatile conditions, where impulsive decisions can lead to significant losses.

Ongoing Support and a Clear Path to Growth

EA Automatic understands that successful trading is not just about technology. It is also about support, guidance, and transparency. Clients are not left to navigate the platform on their own. Instead, they gain access to a complete trading ecosystem designed to support long-term success.

From initial onboarding to ongoing strategy adjustments, the EA Automatic team works closely with clients to ensure that their systems remain aligned with their evolving goals. This continuous support helps build confidence and allows investors to focus on growth rather than day-to-day market fluctuations.

The company’s commitment to clarity and communication further strengthens this relationship. Clients receive insights into how their strategies operate, what factors influence performance, and how adjustments are made in response to changing conditions.

This level of engagement transforms the trading experience from a passive process into a guided journey, where clients are empowered with both tools and understanding.

Redefining What Automated Trading Means

As automation becomes increasingly common in the financial world, the distinction between basic tools and intelligent systems is becoming more important. EA Automatic is leading this shift by redefining what automated trading can and should be.

Instead of offering standalone bots, the company delivers comprehensive solutions that integrate strategy, technology, and expertise. This approach ensures that clients are not simply executing trades but participating in a structured and well-managed investment process.

By focusing on personalization, advanced technology, and disciplined risk management, EA Automatic is creating a model that is both scalable and sustainable. It is a model designed not for short term speculation but for long term financial growth.

About EA Automatic

EA Automatic is a London-based financial technology company specializing in intelligent automated trading solutions. With a focus on combining artificial intelligence with real trader expertise, the company develops customized algorithmic strategies tailored to individual investment goals and risk profiles.

Built over more than two and a half years of development, the EA Automatic platform emphasizes precision, adaptability, and risk management. Clients benefit from continuous monitoring, expert oversight, and a structured approach designed to deliver consistent results over time.

EA Automatic is committed to helping investors navigate the complexities of modern financial markets with confidence, clarity, and control.

Contact:
EA Automatic
Website https://ea-automatic.com
Email support@ea-automatic.com

Watch the video: Clinton & David Interview [EA Automatic Review]

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New Blog Series from Commercial Credit Group (CCG) Helps Businesses Make Smarter Equipment Financing Decisions for Long-Term Growth

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CHARLOTTE, N.C., Apr. 29, 2026 /PRNewswire/ — Drawing on more than two decades of working alongside equipment owners across industries and economic cycles, Commercial Credit Group (CCG) has launched a new thought leadership series focused on the real‑world lessons that shape resilient, growth‑oriented businesses.

The five‑part blog series, Lessons From Over 20 Years of Equipment Financing, draws from the experiences of CCG’s leadership team as they’ve partnered with equipment owners across industries and economic cycles. Rather than focusing on short-term market trends, the series delivers real-world insights that help companies evaluate financing strategies, avoid common pitfalls, and align equipment investments with long-term business goals.

For companies considering equipment purchases, expansion, or refinancing, the series provides perspective on:

How successful equipment owners structure financing decisions to support cash flow and growth

Common mistakes that can limit flexibility or create risk over time

Proven principles that hold up across changing markets, interest rate environments, and business cycles

“After more than 20 years of financing equipment through multiple market cycles, we’ve seen firsthand that while the market evolves, the fundamentals of lending and responsible growth haven’t changed,” said CEO and founder, Dan McDonough. “This series is designed to help equipment-focused businesses make smarter decisions today that still serve them years down the road.”

The series is particularly relevant for owners, executives, and finance leaders in construction, transportation, manufacturing, and waste industries who want to better understand how financing choices impact operational flexibility and long-term performance.

The Lessons From Over 20 Years of Equipment Financing series is now available on the CCG website. Readers are encouraged to explore the full series to gain practical insights drawn directly from decades of real-world financing experience.

About Commercial Credit Group Inc.:

Commercial Credit Group Inc., a wholly owned subsidiary of Commercial Credit, Inc., is an independent commercial finance company that provides equipment loans and leases to small and mid-sized businesses in the construction, fleet transportation, machine tool, manufacturing, and waste industries. The company’s sales force is located throughout North America. Since its inception in 2004, CCG has originated over $8 billion in equipment loans and leases. CCG is headquartered in Charlotte, NC. For more information, please visit www.commercialcreditgroup.com.

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Frost & Sullivan Institute Announces Visionary Leadership Best Practices Recognition and This Year’s Honorees

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SAN ANTONIO, April 29, 2026 /PRNewswire/ — The Frost & Sullivan Institute (FSI) is pleased to unveil this year’s recipients of the Visionary Leadership Best Practices Recognition. These individuals exemplify purpose-driven leadership, bold innovation, and measurable impact aligned with FSI’s mission to inspire solutions that advance Education, Environment, Healthcare, Human Rights, Infrastructure, Security, and Economic Progress.

These distinguished leaders have demonstrated exceptional commitment to creating long-term, systemic impact, whether through pioneering environmental solutions, transforming access to education or healthcare, improving social infrastructure, or advancing community well-being.

“At the Frost & Sullivan Institute, we believe change accelerates when we recognize and celebrate those who lead with courage and clarity. This year’s honorees remind us that visionary leadership is not just about bold ideas but about creating meaningful outcomes that uplift people and communities,” said David Frigstad, Executive Director, Frost & Sullivan Institute.  

Our evaluation process is grounded in a best practices framework, assessing nominees across three parameters namely Impact, Innovation, and Implementation. A panel of experts conducts a structured review, followed by benchmarking and consensus-building to ensure fairness, credibility, and alignment with FSI’s seven global priority areas. The final honorees represent leaders whose work shows clear, sustained, and scalable impact.

The list of visionary leaders for 2026 includes:

Aadith Moorthy

Ai-jen Poo

Aki Ra

Akshay Saxena

Alex Kelly

Alex Stephany

Aline Sara

Amira Yahyaoui

Ana Bella Estévez Jiménez de los Galanes

Andrew Bastawrous

Anna Luísa Beserra Santos

Anna‑Lena von Hodenberg

Anshu Gupta

Anshu Sharma

Asma Mansour

Atul Gawande

Barbara Mutabazi

Barbarita Lara

Blaise Judja-Sato

Boyan Slat

Brigitha Faustin

Bruce Schneier

Catalina Escobar

Colette Pichon Battle

Connor Schoen

Diana Johanna Willemina Theresia Nijboer

Dr Mihai Ranete

Dr. Abhay Bang

Dr. Alex Dehgan

Dr. Devi Shetty

Dr. Katrin Schuhen

Dr. Peter Rohloff

Dr. Rebecca Onie

Dr. Rebecca Richards-Kortum

Dr. Tan See Leng

Dr. Tererai Trent

Esra’a Al Shafei

Esther Kimani

Esther Olalude

Fábio Luiz de Oliveira Rosa

Faith Kuya

Fatemah (Fatema) Alzelzela

Feliciano Reyna

Gillian Henker

Harish Hande

Hasina Kharbhih

HH Sheikha Intisar AlSaba

Irene Mbari‑Kirika

Jairo Trad

Jason Ballard

Javier Goyeneche

Jay Chaudhry

Jayshree Satpute

About Frost & Sullivan Institute

The Frost & Sullivan Institute (FSI) is a non-profit organization dedicated to utilizing business practices to address global priorities. The genesis of the institute goes back to the vision of either creating or becoming part of a solution that addresses threats to humanity. The Institute has identified strategic imperatives for transformation and believes that we can truly accelerate innovation to zero. To learn more about FSI, visit www.frostandsullivaninstitute.org

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Media Contact:

Bivechana Gautam
Email: Bivechana.gautam@frost.com

Related Links:
www.frost.com
www.frostandsullivaninstitute.org

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SOURCE Frost & Sullivan

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