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OnviSource and IPFone Announce Strategic Partnership to Offer Intelligent Automation and Advanced Analytics for Cloud Unified Communication Solutions

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OnviSource and IPFone announce a strategic partnership to deliver AI-driven hyper and meta-analytics and intelligent automation for IPFone customers, including enhanced decision-making, greater management of customer lifetime value, increased operational efficiency, cost reductions, and improved workforce performance.

DALLAS, Aug. 27, 2024 /PRNewswire-PRWeb/ — OnviSource, a leading provider of Intelligent Transformation solutions with innovative Generative AI-driven analytics and automation capabilities, announced today its strategic partnership with IPFone, a leading provider of cloud unified communications and contact center software, to utilize customers’ multichannel interaction data captured by the IPFone platform and deliver transformational solutions to IPFone customers to achieve excellence in workforce performance, customer satisfaction, and business productivity.

Together, OnviSource and IPFone are paving the way for a new generation of intelligent transformation solutions that go beyond incremental improvements to help contact centers and enterprises achieve excellence for their workforce, customers, and business.

This strategic partnership strengthens the capabilities of IPFone’s unified communications platform by providing access to OnviSource OmVista, offering AI-driven hyper analytics, operational analytics, meta-analytics, process automation, Customer Lifetime Value (CLV) Management and enterprise-wide analytics solutions, which seamlessly integrate with third-party enterprise systems to provide actionable insights and bottom-line business value.

When combined with IPFone’s unified business communication platform, OnviSource solutions enable contact centers and enterprises to gain a comprehensive understanding of the operational insights, problems, trends, patterns, and root causes affecting the top and bottom lines, fully assess and improve employee performance, and manage customer lifetime value effectively.

“Adding hyper and meta-analytics as well as intelligent automation solutions further extends the business value of our solutions for our customers beyond unified business communication and empowers them to improve their workforce performance, customer loyalty, and business productivity,” said Damian Chmielewski, President and CEO for IPFone. “This partnership enables us to fulfill our mission of providing the most complete, enterprise-wide solutions for the essential functions of our customers’ businesses.”

By partnering with OnviSource, IPFone is taking a leadership role in the unified business communication industry to address its customers’ challenges, beyond the consolidation of their communications, and offer integrated solutions that analyze the content processed and managed by their UCaaS to create actionable knowledge, and even automate the actions, collectively delivering high performance, productivity, and customer satisfaction.

“Our collaboration with IPFone, combining our AI-driven hyper and meta-analytics and intelligent automation with IPFone’s advanced unified communications, offers significant benefits, including enhanced decision-making, greater management of customer lifetime value, increased operational efficiency, cost reductions, and improved workforce performance,” said Francisca Crous-Alegria, Chief Revenue Officer at OnviSource. “This partnership introduces a new level of business value for contact centers and enterprises.”

Together, OnviSource and IPFone are paving the way for a new generation of intelligent transformation solutions that go beyond incremental improvements to help contact centers and enterprises achieve excellence for the workforce, customers, and business.

About IPFone

As a leading provider of cloud communication services, IPFone has been at the forefront of delivering innovative Cisco cloud solutions like UCaaS, Webex, Contact Center, Internet, SD-WAN & Security for over 25 years. Committed to innovative technology and customer satisfaction, IPFone is dedicated to empowering organizations with the most advanced cloud communication solutions available.

For additional insights and updates about our services, connect with us on our social media platforms. Follow us on Instagram for the latest news and updates, and join our professional network on LinkedIn to stay informed about industry trends and company announcements.

About OnviSource

OnviSource is a global innovator that delivers intelligent transformation to contact centers and enterprises. We enable organizations to achieve excellence in the three most impactful areas of any business – workforce performance, customer loyalty, and business productivity. Our AI-driven analytics and automation solutions provide unparalleled insights that drive business decisions for exceptional business outcomes. OnviSource’s solutions connect, unify, analyze, and automate enterprise 3rd party siloed data and processes to bring together a holistic view of the business and operation for improved customer experience, enhanced employee performance and engagement, and increased business productivity. All are tailored to fit customers’ specific needs: functionally, operationally, financially, and even emotionally.

Learn more at onvisource.com.

Media Contact:

Heather Turbeville

VP of Marketing

OnviSource

heather.turbeville@onvisource.com 

Media Contact

Heather Turbeville, OnviSource, 1 469.241.9200, info@onvisource.com, https://www.onvisource.com/ 

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SOURCE OnviSource

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FULTON FINANCIAL CORPORATION APPOINTS DAVID S. SCHULZ TO BOARD OF DIRECTORS

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LANCASTER, Pa., July 21, 2026 /PRNewswire/ — Fulton Financial Corporation (NASDAQ: FULT) (“Fulton”) today announced the appointment of David S. Schulz as a member of its board of directors (the “Board”) for a term commencing September 14, 2026 and expiring at Fulton’s 2027 annual meeting of shareholders.

“We’re excited to welcome Dave to Fulton’s board of directors,” said Curt Myers, Fulton Chairman, CEO, and President. “Dave brings extensive financial leadership experience gained through more than a decade of service with publicly traded companies. His expertise in finance, strategic planning, risk, and mergers and acquisitions will provide valuable perspective as we continue to execute our growth strategy and create long-term value for our shareholders, customers and communities.”

With the addition of Schulz, Fulton’s Board will have 11 members, and he will serve on the Audit and Risk committees. Schulz has also been appointed to the board of directors of Fulton’s banking subsidiary, Fulton Bank, N.A.

Schulz served as Senior Vice President and Chief Financial Officer of Wesco International, Inc. (“Wesco”) from 2016 to June 2020, Executive Vice President and Chief Financial Officer of Wesco from June 2020 to February 2026 and as Executive Vice President and Special Advisor to the CEO of Wesco from February 2026 until his retirement on May 31, 2026. 

Prior to joining Wesco, Schulz served as Senior Vice President and Chief Operating Officer of Armstrong Flooring, Inc. and was previously Senior Vice President and Chief Financial Officer of Armstrong World Industries, Inc. and Vice President of Finance of the Armstrong Building Products division.

Before joining Armstrong World Industries in 2011, he held various financial leadership roles with Procter & Gamble and The J.M. Smucker Company. He was also an officer in the United States Marine Corps.

In 2025, Schulz joined the board of Sterling Infrastructure, Inc., and he was appointed as chair of the audit committee in 2026. He also serves on the company’s compensation and talent development committee.

ABOUT FULTON FINANCIAL CORPORATION

Fulton, a $34 billion Lancaster, Pa.-based financial holding company, has more than 3,400 employees and operates more than 215 financial centers in Pennsylvania, New Jersey, Maryland, Delaware and Virginia through Fulton Bank, N.A. Additional information on Fulton can be found at https://investor.fultonbank.com.

Contact: Steve Trapnell
717-291-2739

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SOURCE Fulton Financial Corporation

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Octavio Marquez Elected to MSA Safety Board of Directors

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PITTSBURGH, July 21, 2026 /PRNewswire/ — The Board of Directors of MSA Safety Inc. (NYSE: MSA), a global leader in the development of advanced industrial safety technology products and solutions, today announced that Octavio Marquez, president and chief executive officer of Diebold Nixdorf, has been elected to the company’s Board of Directors. His election was part of the MSA Board’s regular succession plans.

“We are very pleased to have the opportunity to add Octavio to the MSA Board,” said Robert A. Bruggeworth, MSA chairman. “He brings a broad range of executive leadership experience, including strategy development, capital allocation, business transformation and serving international markets, which will serve MSA well.”

“Octavio’s perspectives will be an asset to me and our entire Executive Leadership Team,” said Steven C. Blanco, MSA president and CEO. “It is a pleasure to welcome Octavio to MSA, and I look forward to working with him.”

Mr. Marquez joined Diebold Nixdorf in 2014 and has held senior leadership roles across the company’s Global Banking organization and its Americas region, including as executive vice president of Global Banking and senior vice president of the Americas. Before joining Diebold Nixdorf, Mr. Marquez held leadership positions at Dell EMC, Hewlett Packard Enterprise, IBM and NCR.

Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of customers every day. Headquartered in North Canton, Ohio, Diebold Nixdorf employs approximately 20,000 employees globally, supporting more than 100 countries.

Mr. Marquez holds a degree in business and finance from Universidad Iberoamericana and has completed executive education programs at MIT Sloan, The Wharton School and The University of Texas at Austin.

About MSA Safety

MSA Safety Incorporated (NYSE: MSA) is the global leader in advanced industrial safety technology products and solutions. Driven by its singular mission of safety, the company has been at the forefront of safety innovation since 1914, protecting workers and facility infrastructure around the world across a broad range of diverse end markets while creating sustainable value for shareholders. With 2025 revenues of $1.9 billion, MSA Safety is headquartered in Cranberry Township, Pennsylvania, and employs a team of approximately 5,300 associates across its more than 40 international locations. For more information, please visit www.MSASafety.com.

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SOURCE MSA Safety

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BlueFolder Field Service Software Launches New AI-Powered Features to Transform How Teams Work

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New AI capabilities instantly surface customer insights and transform technician notes into actionable summaries to help field service teams work faster, stay aligned, and deliver better service

AUBURN, Ala., July 21, 2026 /PRNewswire/ — BlueFolder field service software recently announced the launch of two powerful new AI features: AI-Powered Customer Summaries and AI-Powered Field Notes Summarization. Together, these capabilities are designed to eliminate the time-consuming, manual work of reviewing fragmented customer records and lengthy technician notes—giving field service teams instant clarity to respond faster, make smarter decisions, and deliver exceptional service.

BlueFolder expands it’s field service and work order management suite with two exciting new AI field service features.

Built directly into the BlueFolder platform, both features leverage artificial intelligence to automatically compile and summarize complex, unstructured data into clear, easy-to-read overviews. The result: technicians, dispatchers, and managers always have the context they need, right when they need it.

AI-Powered Customer Summaries

As field service organizations grow, customer information becomes increasingly scattered across emails, service request logs, and communication histories. BlueFolder’s AI Customer Summary feature addresses this challenge head-on by consolidating those interactions into a single, actionable snapshot.

Instead of manually digging through multiple records before a service call or customer interaction, teams can now access a real-time summary highlighting key concerns, past service activity, and recent updates. The feature goes beyond basic summarization and surfaces critical business insights such as equipment past due for maintenance, approaching warranty expirations, and proactive revenue opportunities, empowering teams to recommend follow-ups or upgrades directly from the customer record.

Built-in traceability links each summary back to its original source communications, so users can validate insights with confidence, ensuring both speed and accuracy in every customer interaction.

AI-Powered Field Notes Summarization

In many service organizations, technicians log updates across multiple visits, often resulting in long, fragmented notes that are difficult to review at a glance. BlueFolder’s AI Field Notes Summarization feature solves this by automatically condensing multiple technician entries into a structured summary that highlights key milestones, actions taken, and next steps.

Rather than scrolling through pages of updates, managers and dispatchers can immediately understand job status and determine what needs to happen next, improving alignment between field and office teams, accelerating decision-making, and reducing miscommunication. The feature is especially valuable for complex or multi-day jobs, where clear continuity and smooth technician handoffs are critical to delivering consistent service. It’s another featuring making BlueFolder’s work order management software capabilities stronger every day.

“History is one of the most powerful tools a service team has — the problem is it’s usually buried. BlueFolder’s new AI features fix that. Your team walks into every interaction already knowing the customer, knowing the equipment, and exactly where things stand. That changes the entire experience,” says John Shaw, VP, Technology, Service Operations.

AI as a Core Part of the BlueFolder Platform

The launch of these two features reflects BlueFolder’s broader commitment to embedding AI throughout its field service management software as an integrated layer of intelligence that makes every workflow smarter. Rather than requiring teams to change how they work, BlueFolder’s AI capabilities are designed to surface the right information at the right moment automatically, within the tools that technicians, dispatchers, and managers already use every day.

“AI is transforming what’s possible in field service, and BlueFolder is answering that call. These features are the result of deep platform expertise and a clear vision for where the industry is headed. We’re embedding intelligence throughout the platform because we know it makes our customers more competitive, more efficient, and better positioned to grow,” says Stephen Myslicki, Group President of Field Services.

Availability

Both AI-Powered Customer Summaries and AI-Powered Field Notes Summarization are available now to BlueFolder customers as optional, easy-to-enable features within the platform. They are part of BlueFolder’s growing suite of AI-driven capabilities designed to help field service organizations operate more efficiently and scale with confidence.

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SOURCE BlueFolder

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