Technology

Banking in the United Arab Emirates stands at an inflection point between the traditional branch-based model and a digital AI-enabled future – new Capco survey

Published

2 years ago

September 2, 2024

Nine in ten UAE survey respondents want apps that provide personalized insights into their finances

73% say they are comfortable having AI guide day-to-day financial decisions

DUBAI, UAE, Sept. 2, 2024 /PRNewswire/ — A desire for more insights into personal finances, a willingness to share data to unlock individually tailored services, and a high level of comfort with AI-driven guidance are key themes to emerge from the new survey of UAE retail banking customers conducted by Capco, the global management and technology consultancy.

As the UAE pushes forward with ambitious plans to grow its digital economy, Capco’s Bank of the Future survey of over 1,200 UAE banking service users aged between 18 and 65 found that 89% have become more confident in using mobile and digital banking services over the last two years. Eight in ten (83%) now use mobile apps to access banking, offering a solid foundation for future banking innovation.

In addition, 87% of respondents say they would be attracted to an app that offered personalized insights into their finances, including 41% who say this would be ‘extremely attractive’. The survey also reveals that 72% would ‘definitely’ or ‘probably’ share additional personal data – such as social media profiles or wearables data – to unlock personalized products, services or offers.

In support of its main survey, Capco conducted more focused polling of 500 consumers that looked specifically at the adoption of digital-first banking services. This found that nine in ten UAE respondents (89%) now have digital-first accounts, including both international and UAE-based firms. Three-quarters (76%) have an account with a UAE-based digital-first provider.

Capco’s survey findings highlight opportunities for UAE banks and fintechs to capitalize on positive attitudes to data sharing and innovation to deliver the products and services that consumers say they want. It also offers recommended paths forward for banks as they explore how best to apply the latest approaches to data analytics and AI to address customers’ aspirations.

James Arnett, Managing Partner, APAC & Middle East at Capco, said: “Consumers in the UAE are looking for products and services that provide a more bespoke user experience, including personalized financial insights. Seizing this opportunity will require an ever more nuanced understanding of individual consumer’s aspirations, and banks and other providers will need to prepare by investing in improved data management and advanced analytics.”

Naim Alame, Managing Partner, Middle East at Capco, said: “Consumers want convenient, integrated financial services and seamless digital journeys enabled by improved connectivity, data analytics and AI. Delivering the products and experiences that consumers want will require more agile banking models and significantly greater collaboration with third parties in order to embed value-added financial services ever more deeply into customers’ lives.

“For the bank of the future, collaboration may prove to be as important a priority as disruption. Offering a mobile-first experience that embeds payment aggregations, finance options and other ecosystem services to provide a more seamless and holistic experience will be the key to keeping customers engaged.”

Other key findings in Capco’s UAE survey report include:

86% of respondents would be attracted by a banking app that integrates financial services with the non-financial services they use in their daily lives, such as ride hailing and e-commerce.

37% would find such an app ‘extremely attractive’.

The characteristics that would convince a respondent to use a specific bank or financial institution include ‘a wide range of services’ (51%) and ‘more accessible services’ (45%).*

‘Trust in the company’ (39%) and ‘highly personalized products’ (34%) are also seen as important.

Four in ten of respondents (41%) cite cashback options as a value-added feature they consider when selecting a new card or account.*

Other important features respondents would consider include discounts on travel (33%), monthly offers such as retail discounts (32%) and the ability to use points to make purchases (32%).

As digitalization accelerates, 72% of those using payment services identify online payments as a preferred payment method and 69% mention digital wallets.*

Cash remains a preferred payment method for 51% of respondents, and cheques continue to be preferred by 28%.In Capco’s recent Kingdom of Saudi Arabia (KSA) banking survey, online payments (65%) and cards (65%) were the leading preferred methods of payment, while 57% of respondents cited digital wallets, 55% mentioned cash, but only 11% chose cheques.

The UAE played host to the COP28 global climate conference in late 2023, and almost nine in ten respondents (88%) say it is important that their primary bank has a proactive stance on ESG issues.

In our KSA banking survey, 80% of respondents stated that this is important.

*Multiple responses permitted

Capco’s UAE survey report can be accessed here.

About Capco

Capco, a Wipro company, is a global management and technology consultancy specializing in driving digital transformation in the financial services industry. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. To learn more, visit www.capco.com or follow us on LinkedIn, Instagram, Facebook, and YouTube.

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Technology

Neptune Robotics Invests US$12mn in New Singapore Factory to Drive Five-Fold Increase in Autonomous Ship Hull Cleanings

Published

43 minutes ago

April 20, 2026

Move to capture a larger share of Singapore’s hull cleanings at berth and anchorage
New R&D operations enhances cutting-edge robotics and AI capabilities

SINGAPORE, April 20, 2026 /PRNewswire/ — Neptune Robotics (“Neptune”), a pioneer in AI-powered robotic hull cleaning services with a presence in 61 ports across Singapore and China, today announced a major manufacturing and R&D expansion in Singapore. This is part of the company’s continuing ambition to tackle biofouling, one of the shipping industry’s costliest issues with significant environmental impact.

On the back of a US$52 million Series B round led by Granite Asia in September 2025, the new facility will accelerate Neptune’s mission to slash maritime carbon emissions and fuel wastage through automated hull maintenance.

“Our investment in Singapore is a strategic milestone that will enhance our service provision to clients and position us to meet their current and future needs,” said Elizabeth Chan, Co-Founder and CEO of Neptune Robotics. “With operators facing mounting fuel cost and emissions pressures, we’re scaling autonomous hull cleaning to help mitigate these issues and empower our clients to run more sustainable shipping operations.”

A growing number of shipowners are realizing the benefits of Neptune’s solutions. Biofouling — the buildup of marine growth on hulls — can increase ship greenhouse gas emissions by up to 25-30%[1] depending on vessel characteristics and conditions. Neptune’s AI robots remove this growth without damaging hull coatings, providing an immediate ROI for shipowners facing volatile energy markets and evolving sustainability regulations.

The new facility will bring a number of benefits including:

Increased capacity: By the end of 2026, Neptune will increase its local autonomous cleaning capacity by 400% with plans to reach 60 daily hulls by 2027.Advancing AI and robotics: The new facilities in Singapore will house dedicated R&D operations to advance the company’s proprietary computer vision and machine learning capabilities. This will ensure robots can operate 24/7 in challenging conditions including extreme weather, strong currents and low-visibility water.

With a global network now covering 61 strategic ports across Singapore and China, Neptune is scaling AI-driven hull maintenance to the heart of global trade. The company now services 70% of Asia’s primary shipping lanes, providing standardized, robotic hull cleaning at more than half of the world’s international merchant stops.

Since entering the Singapore market in 2024, Neptune has seen significant growth even as the local competitive landscape has thinned. By automating the hull cleaning process, Neptune eliminates the need for human divers in dangerous environments while ensuring vessels remain fuel efficient at sea.

Neptune will be exhibiting at Booth D19 during Singapore Maritime Week (SMW), April 20–24, 2026.

– ENDS –

About Neptune Robotics

Neptune Robotics is a technology company specializing in robotics-driven vessel cleaning and energy efficiency optimization.

Its robotic system can clean full draft capesize vessels within 24 hours, counter 4-knot currents, and operate day and night in both clear and murky waters. With coverage across 61 ports in Singapore and China — representing around 70% of major trade routes — Neptune supports shipowners at scale.

Neptune’s services are trusted by the world’s top five bulk carrier and container ship fleets. Its approach has earned endorsement from a leading silicone paint manufacturer for protecting hull coatings. Capable of cleaning all vessel types, Neptune helps clients cut fuel use, lower emissions, and advance their 2050 net-zero goals.

In September 2025, Neptune raised US$52 million in Series B funding led by Granite Asia to drive R&D, new robotic systems, and global expansion.

Company website: Neptune Robotics | ROV Underwater Hull Cleaning

[1] https://shipandbunker.com/news/emea/266832-imo-publishes-final-biofouling-report

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SOURCE Neptune Robotics

Technology

transcosmos organizes a well-digging volunteer project in Vietnam

Published

43 minutes ago

April 20, 2026

Aiming to address community-specific, long-term challenges through continuous efforts in environmental conservation, child support, and infrastructure support projects

TOKYO, April 20, 2026 /PRNewswire/ — transcosmos today announced that transcosmos technology Vietnam co., ltd. (Headquarters: Ho Chi Minh City, Vietnam; CEO: Daisuke Kamada; transcosmos Technologies Vietnam, TTV), its wholly owned subsidiary specializing in agile software development services in Vietnam, has organized a well-digging volunteer project in Kon Tu Ma Village, Mang Den, Kon Plong District, Quang Ngai Province, located in Vietnam’s Central Highlands.

In 2022, TTV initiated an employee-led TTV Volunteering Club to boost unity and foster social awareness among employees. Today, approximately 20 employees participate in volunteering activities, led by 10 club members, engaging in initiatives such as environmental conservation, child support, and infrastructure support projects.

This time, the project was carried out in Mang Den, a beautiful place known as “the second Da Lat.” Nestled amidst gently sloping mountains and abundant virgin forests, Mang Den is located on a tranquil plateau with a comfortable, cool climate throughout the year. Many ethnic minority groups sustain themselves mainly through agriculture; however, they face various challenges related to their living environment, medical care, and education. Children living in remote mountainous areas, in particular, face severe conditions.

In Mang Den, TTV has been carrying out volunteering activities for these children by providing meals and clothing, as well as recreational events and interaction programs. To further deepen these initiatives, TTV has dug a well to provide clean water to Kon Tu Ma Village and has also provided food and daily necessities.

With the Village Mayor, A Reo, and Mr. Hia, who is in charge of public safety, in attendance, TTV handed over the completed well at the grand opening ceremony. At the ceremony, Mayor A Reo commented, “This will not only help improve daily life, but also provide a secure environment even during dry seasons. We appreciate TTV’s support and thank you for your continued assistance.”

With the aim of establishing safe and sustainable water supply systems, TTV will continue to consider possibilities for supporting the development of water storage facilities and water purification systems. Guided by the belief that helping communities address community-specific, long-term challenges—going beyond temporary support—is the ideal approach, TTV is committed to continuing its volunteering activities.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have united superior “people” with cutting-edge “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes, focusing on both sales expansion and cost optimization through our 186 bases across 36 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos is committed to treating the challenges of its clients and society as its own—discussing and addressing their issues from planning to execution—and Make It Real, Together. Visit us here https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

Technology

Agoda Launches brand new ‘What a Save!’ campaign in India

Published

43 minutes ago

April 20, 2026

NEW DELHI, April 20, 2026 /PRNewswire/ — Digital travel platform Agoda is ready to save the day and travelers’ wallets with its fresh “What a Save!” campaign. This lighthearted set of digital ads, including three unique videos, blends humor with creativity to highlight real savings of up to 50% off on domestic hotel bookings.

In the campaign’s videos, viewers are treated to unexpected acts of heroism. One shows a beachgoer rescuing a dolphin washed ashore, with the crowd exclaiming “What a save!” only for the hero to cheekily add, “Actual savings happen on Agoda.” Another video features a girl performing the Heimlich maneuver on a choking peacock, with a grateful mom echoing the same sentiment about Agoda’s savings.

Gaurav Malik, Country Director India at Agoda, shared, “With the new ‘What a Save!’ campaign, we’re blending humor with genuine value. Agoda aims to make travel planning as enjoyable as the journey itself. Wherever travelers venture, booking with Agoda ensures they’ll be amazed and exclaim, ‘What a Save!’.”

In addition to the videos, Agoda is rolling out digital creatives and teaming up with popular creators like Aparshakti Khurana, Raghu and Rajiv of Roadies fame, and Gajraj Rao. This dynamic content lineup is set to engage audiences and highlight Agoda’s knack for great deals and a delightful booking experience.

Agoda’s “What a Save!” campaign is now live on Meta platforms, YouTube and other digital channels. It showcases the platform’s vast offerings, including over 6 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, all of which can be combined in a single booking. Travelers can explore these offerings and find the best deals on Agoda’s mobile app. For more information, visit Agoda.com or download the Agoda mobile app.

Photo – https://mma.prnewswire.com/media/2959229/What_a_Save_Campaign_Visual.jpg

Logo – https://mma.prnewswire.com/media/2567836/Agoda.jpg

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