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The unified communication and collaboration market is projected to grow by USD 95.4 million from 2024-2028, with AI driving market evolution and rising demand for video and voice conferencing – Technavio

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NEW YORK, Sept. 24, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The Global Unified Communication and Collaboration Market size is estimated to grow by USD 95.4 million from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 18.51% during the forecast period. growing demand for video and voice conferencing is driving market growth, with a trend towards increasing adoption of byod concept However, data privacy and security concerns poses a challenge – Key market players include 8×8 Inc., AT and T Inc., Atos SE, Avaya LLC, BT Group Plc, Cisco Systems Inc., GoTo, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., Intrado Life and Safety Inc., Microsoft Corp., Mitel Networks Corp., NEC Corp., Nippon Telegraph and Telephone Corp., RingCentral Inc., SANGOMA TECHNOLOGIES CORP., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., Vonage Holdings Corp., Zoho Corp. Pvt. Ltd., and Zoom Video Communications Inc..

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Unified Communication And Collaboration Market Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 18.51%

Market growth 2024-2028

USD 95.4 million

Market structure

Fragmented

YoY growth 2022-2023 (%)

15.15

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

APAC at 34%

Key countries

US, China, UK, Germany, and Japan

Key companies profiled

8×8 Inc., AT and T Inc., Atos SE, Avaya LLC, BT Group Plc, Cisco Systems Inc., GoTo, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., Intrado Life and Safety Inc., Microsoft Corp., Mitel Networks Corp., NEC Corp., Nippon Telegraph and Telephone Corp., RingCentral Inc., SANGOMA TECHNOLOGIES CORP., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., Vonage Holdings Corp., Zoho Corp. Pvt. Ltd., and Zoom Video Communications Inc.

Market Driver

The Bring Your Own Device (BYOD) trend in workplaces is gaining popularity, with approximately one-third of employers worldwide providing devices for their staff, while over half encourage employees to use their own devices. New Unified Communication and Collaboration (UCC) technologies enable professional interactions and workflows across various remote devices. As BYOD increases the diversity of devices used for communication and collaboration, UCC platforms’ ability to offer high-quality experiences on all devices is a significant factor in their growing popularity. UCC solutions adapt to the frame rate and resolution of devices, ensuring seamless experiences. The compatibility of UCC and BYOD, along with their shared goals of reducing costs and increasing flexibility, will fuel the market’s growth during the forecast period. 

Unified Communication and Collaboration (UCC) market trends reveal a shift towards cost-effective, cloud-based solutions for businesses. Voicemail and telephony services are being replaced by software-based communications, including virtual collaboration tools like video conferencing and instant messaging. Healthcare providers and contact centers are adopting UCC for improved business continuity and customer experience. IT budgets favor cloud services, with retailers leveraging centralized data services, RFID technology, and proximity technology for an omnichannel customer experience. PBX systems are being upgraded with cloud technology, lowering IT costs. VR and innovation in communication tools, such as device recognition and authentication mechanisms, enhance user experience. Sales and customer service tools are becoming essential, with video conferencing and instant messaging streamlining communication across telephone, computer, and social media. 

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Market Challenges

Cloud-based Unified Communication and Collaboration (UCC) solutions have gained popularity among businesses due to their cost-effectiveness and ease of accessibility. Government agencies, including federal, state, and local, have also adopted cloud solutions for improved information management with centralized data storage and high-speed networks. The benefits of cloud UCC include simplified software maintenance and upgrades, low upfront costs, effective security, high reliability, and integrative capabilities. However, concerns over data security and privacy issues persist, particularly for organizations dealing with sensitive or classified information. Despite these concerns, the market for cloud UCC is expected to grow due to its ability to enhance productivity, enable data sharing, and bridge functional gaps in existing systems and processes. Organizations will continue to evaluate the reliability and security of cloud solutions before making the transition.Unified Communication and Collaboration (UCC) market is growing rapidly, with video conferencing and instant messaging leading the way. Retailers, especially clothing and online stores, are embracing UCC to enhance sales and improve customer experience. Centralized Data Services, such as RFID and proximity technology, integrated with UCC, enable real-time access to customer information at checkout lines. However, challenges persist. Network performance is crucial for video conferencing and instant messaging. Lowering costs and ensuring security are key concerns. Retailers must choose between public and private cloud models for UCC. Devices and authentication mechanisms must be recognized for seamless user experience. UCC tools, including telephone and computer, should be omnichannel, integrating with the Internet, social media, and innovative communication tools. UCC technologies, including UCC, are transforming the retail sector, enabling businesses to offer personalized customer service and streamline operations. The future lies in the cloud model, with public resources and private models offering different benefits to various industries, including consumer electronics and digital content.

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Segment Overview 

This unified communication and collaboration market report extensively covers market segmentation by

Application 1.1 Enterprise collaboration1.2 Enterprise telephony1.3 Contact centerEnd-user 2.1 Enterprise2.2 GovernmentGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Enterprise collaboration- Unified Communication and Collaboration (UCC) market is witnessing significant growth as Small and Medium Enterprises (SMEs) increasingly adopt enterprise and consumer technology solutions to support communication and collaboration among employees, suppliers, and clients. These solutions, which include e-mail, unified messaging, calendaring, instant messaging, mobile UC, and voicemail, are economical, simple to deploy, and powerful. Companies are integrating collaborative applications like e-mail and voicemail/unified messaging for tighter business process automation. Technavio anticipates the integration of specific collaborative applications, such as e-mail, calendaring, and social media, with business processes to continue. UCC services are categorized into four major components: conferencing services, contact center applications, e-mail messaging, and wireless collaboration applications. Conferencing services, including audio, video, and web conferencing services, account for the largest market share due to their cost-effectiveness as alternatives to front-to-front communication. The growth of the wireless collaboration application segment is driven by the increasing demand for enterprise mobility due to the Bring Your Own Device (BYOD) policy. E-mail messaging continues to witness steady growth due to its cost-effectiveness and security. The popularity of cloud-based Business Process Platforms (CEBPs) is encouraging businesses to consider UCC as a means to improve existing business processes.

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Research Analysis

The Unified Communication and Collaboration (UCC) market is experiencing significant growth due to the increasing demand for efficient technology solutions that enable seamless communication and collaboration between teams and organizations. Voicemail and telephony services are essential components of UCC, but the market goes beyond this with a collaboration stack that includes software-based communications, business continuity, and cost-effective cloud-based solutions. Healthcare providers and healthcare contact centers are embracing UCC technology to improve patient care and streamline operations. IT budgets are shifting towards cloud services, such as Centralized Data Services, to reduce IT costs. The retail sector is also adopting UCC solutions, integrating RFID technology and proximity technology into checkout lines and using customer service tools with device recognition for personalized interactions. Virtual Reality (VR) is an emerging trend in UCC, offering immersive collaboration experiences. PBX systems are being replaced with more flexible and scalable UCC solutions.

Market Research Overview

The Unified Communication and Collaboration (UCC) market encompasses a range of technologies that enable seamless, real-time communication and collaboration between individuals and teams. These technologies include voicemail, telephony services, and software-based communications like instant messaging, virtual collaboration tools, and video conferencing. With the increasing focus on cost-effective solutions, cloud-based services have gained popularity among businesses, particularly in sectors like healthcare and retail. Healthcare providers are adopting UCC solutions for patient care and contact centers, while retailers leverage these technologies for sales and customer service. The collaboration stack includes centralized data services, RFID technology, and proximity technology, enhancing the checkout line experience and enabling omnichannel communication. UCC technologies lower IT costs by integrating telephone, computer, and social media into a unified system. Innovative communication tools like VR and device recognition add to the user experience, while network performance and business continuity ensure reliability. UCC solutions provide a cost-effective alternative to traditional PBX systems, making them a valuable investment for businesses of all sizes and industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ApplicationEnterprise CollaborationEnterprise TelephonyContact CenterEnd-userEnterpriseGovernmentGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Wistron Celebrates Grand Opening of First U.S. Smart Factory Marking Milestone in Global Smart Manufacturing Strategy

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FORT WORTH, Texas, July 21, 2026 /PRNewswire/ — Wistron Corporation (“Wistron”) celebrated the grand opening of its D1 AI smart facility in Fort Worth, Texas, the site where the first NVIDIA GB300 Grace Blackwell Ultra Superchip was built and mass-produced in the United States. The US$ 700 million facility, spanning approximately 324,000 square foot, was officially unveiled during a ceremony led by Wistron Chairman Simon Lin and NVIDIA Founder and CEO Jensen Huang. Jessica Rogers, Director of the Economic Development Department for the City of Fort Worth, and Alexander Tah-ray Yui, Taiwan’s Representative to the United States, were among the government officials and business leaders who attended, marking a milestone in the expansion of Wistron’s global footprint and advanced manufacturing capabilities.

This is a key hub in Wistron’s global AI infrastructure manufacturing network. The facility runs on NVIDIA accelerated computing and integrates NVIDIA’s Nemotron and Cosmos open frontier models and Omniverse and Metropolis libraries, using digital twin technology to optimize factory design, production workflows, and operational efficiency. It is Wistron’s first U.S.-based manufacturing facility, established to serve customers locally and produce NVIDIA’s most advanced and cutting-edge products. Wistron Chairman Simon Lin said “The operation here is not typical manufacturing. It is new, very comprehensive, and high-tech. Right now we produce the NVIDIA GB300 Grace Blackwell Ultra Superchip, and beyond, we are also going to produce the NVIDIA Vera Rubin Superchip here. In the next couple of years, this location will be one of the most important, as we build AI infrastructure here in the United States. I think this is the reason we say that there will be the next chapter, and we are going to empower AI from Texas.”

Responding to Customer Needs: Texas, the Newest Global Manufacturing Hub
At this pivotal moment for global AI infrastructure, Wistron is drawing on decades of global manufacturing experience to expand its footprint in Texas, a state with a well-established ecosystem for logistics, talent recruitment, and advanced manufacturing. The new D1 facility produces the NVIDIA GB300 Grace Blackwell Ultra Superchip and soon, the NVIDIA Vera Rubin Superchip — critical to powering the next generation of AI computing. The new Fort Worth facility strengthens a critical upstream layer of the AI infrastructure supply chain by expanding domestic capacity to assemble and test NVIDIA AI systems. These servers can be integrated into NVIDIA DSX infrastructure, with DSX providing the common architecture and technologies needed to deploy and operate energy-efficient AI factories at scale.

One-Stop Operational Ecosystem Strengthens U.S. AI Supply Chain Resilience
Behind every breakthrough in AI computing lies the manufacturing capability to scale it. Wistron is expanding its AI server production capabilities from Taiwan to the United States, guided by a vision of precision, efficiency, and sustainability. This reflects a broader industry shift: AI leadership is determined not only by technological breakthroughs, but also by the operational capability to transform innovation into high-volume production with consistent quality, supply chain resilience, and predictable delivery. By establishing AI infrastructure manufacturing capacity in the United States, Wistron is building a one-stop operational ecosystem spanning manufacturing and after-sales service — shortening delivery timelines and customer support cycles, strengthening supply chain resilience, and laying the foundation for long-term competitive advantage as AI infrastructure continues to scale.

Partnering with NVIDIA to Pioneer a New Model for Smart Manufacturing and Energy Optimization
As the era of physical AI begins, Wistron is extending its smart manufacturing capabilities to the United States, creating a new model for AI infrastructure production built on digital manufacturing, energy optimization, and local operations. Jensen Huang said: “The largest infrastructure buildout in history is underway. Demand for AI factories—the engine of this next industrial revolution—is incredible, and they must be produced everywhere. Together, NVIDIA and Wistron are restoring US advanced manufacturing capacity in Texas, creating skilled jobs and strengthening America’s AI supply chain.” As demand for advanced manufacturing grows in Texas, smarter planning of production loads and energy use will give the plant greater control and flexibility over its electricity needs.

Turning Global Experience into Scalable AI Infrastructure
Simon Lin stressed that the speed the AI era demands comes with its own responsibility. “In the AI era, the pressure of speed is also a form of responsibility,” Lin said. “We don’t just need to build fast; we need to build right.”

The Fort Worth plant will serve as the core engine of Wistron’s U.S. manufacturing operations, the company said, connecting its global production network with ecosystem partners as it scales advanced AI manufacturing. Wistron said that the investment reflects efforts to deepen its technical capabilities, strengthen the resilience and efficiency of global supply chains, and support the next phase of AI infrastructure development.

About Wistron:
Wistron Corporation is a leading global technology service provider delivering advanced ICT products, AI infrastructure, and manufacturing solutions to technology brands worldwide. With more than 63,000 employees across North America, Europe, and Asia, Wistron continues to expand its AI, cloud, and advanced manufacturing capabilities to support the next generation of intelligent computing. For more information about Wistron, please visit the official website at www.wistron.com. Additional information about the event is available on the event website.

Media Contact:
Joyce WL Chou
joyce_wl_chou@wistron.com

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SOURCE Wistron Corporation

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NSG Bio Accelerates Breakthrough Biotech Innovation in Singapore

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New initiative under NSG Bio Tomorrow will support promising startups developing next-generation approaches in respiratory and neonatal care

SINGAPORE, July 22, 2026 /PRNewswire/ — The NSG Bio Tomorrow initiative aims at supporting emerging life sciences startups working on complex challenges in respiratory and neonatal care.

Launched through the support of Chiesi Group, The Impulse initiative will provide a selected startup with one year of NSG Bio membership and access to a dedicated laboratory bench at NSG Bio Singapore. The initiative is designed to help early-stage biotech companies move from promising science toward stronger proof-of-concept work in a fully equipped research environment.

The initiative comes at a time when the biotech industry is increasingly looking for faster, more connected ways to move high-potential science from the lab toward real-world patient impact. For startups, access to infrastructure is only one part of the challenge. Equally important are the right networks, industry visibility, technical environment, and opportunities to engage with partners who understand the path from early discovery to clinical relevance.

The programme will focus on startups developing innovative biotechnological solutions with potential relevance to chronic respiratory diseases and neonatal conditions. Areas of interest include cell therapies, gene therapies, gene-editing technologies, regenerative tissue engineering, engineered or programmable living systems, lung-targeted delivery platforms, preventive approaches, and small-molecule-based approaches.

The selected startup will gain access to NSG Bio’s laboratory infrastructure, shared workspaces, meeting facilities, and wider community of biotech entrepreneurs, researchers, scientific leaders, and industry partners. The support is intended to help the company advance key research milestones while becoming part of Singapore’s growing life-science innovation ecosystem.

For NSG Bio, the initiative is part of NSG Bio Tomorrow, its ecosystem-building arm created to expand the company’s role beyond facilities and real estate. While NSG Bio is known for providing high-quality laboratory and office infrastructure for biotech companies, NSG Bio Tomorrow focuses on building the programmes, partnerships, and opportunities that help startups grow.

“Biotech companies need more than lab space. They need access, momentum, and the right ecosystem around them,” said Hasyim Sim, Co-Founder and Chief Operating Officer, NSG Bio. “Through NSG Bio Tomorrow, we are building initiatives that help promising startups connect with partners, unlock opportunities, and move their science forward. This initiative reflects exactly the kind of role we want to play in the biotech ecosystem.”

“Chiesi is committed to supporting innovation that can make a meaningful difference for patients, and we work with entrepreneurs, researchers and partners to advance meaningful ideas,” said Fabrizio Conicella, Vice President, Center of Open Innovation & Competence at Chiesi Group. “By supporting this NSG Bio Tomorrow initiative, we want to create an opportunity for early-stage innovators to access the infrastructure and ecosystem support needed to develop impactful science in respiratory and neonatal care.”

NSG Bio Tomorrow programme also reinforces Singapore’s position as a growing hub for biotech innovation in Asia, where startups, research institutions, investors, and industry partners are increasingly coming together to support the next generation of healthcare companies.

Applications open on 22 July 2026 at 09:00 a.m. SGT. Finalists will be invited to present at a virtual pitch event, after which the selected startup will be announced.

About NSG Bio

NSG Bio is Singapore’s leading provider of BSL-2 certified co-working laboratory and office spaces, supporting life-science companies from early research through growth. Through its facilities, community, and ecosystem initiatives, NSG Bio enables biotech innovators to accelerate research, access networks, and build companies that address critical healthcare challenges.

About NSG Bio Tomorrow

NSG Bio Tomorrow is NSG Bio’s ecosystem-building arm, created to support the next generation of biotech innovation through partnerships, programmes, community initiatives, and opportunities that extend beyond physical laboratory infrastructure. Its mission is to strengthen the biotech industry by connecting startups with the resources, expertise, and networks they need to thrive.

About Chiesi Group 

Chiesi is a research-oriented international biopharmaceutical group that develops and markets innovative therapeutic solutions in respiratory health, rare diseases, and specialty care. The company’s mission is to improve people’s quality of life and act responsibly towards both the community and the environment. As a certified B Corp since 2019, Chiesi is part of a global community of businesses that meet high standards of social and environmental impact. 

With 90 years of experience, Chiesi is headquartered in Parma (Italy), with 31 affiliates worldwide, and counts more than 7,900 employees. The Group’s research and development centre in Parma works alongside 6 other important R&D hubs in France, the US, Canada, China, the UK, and Sweden. For further information please visit https://www.chiesi.com/en/home 

Media Contact
Giridharan
Laboratory Manager
NSG Bio
giridharan@nsgbio.com
87797175

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SOURCE NSG Bio

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House Judiciary Committee Passes Bill that Would Prevent Future Immigration Crises: Swift Action Needed by Full House, Says FAIR

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WASHINGTON, July 21, 2026 /PRNewswire/ — Today, the House Judiciary Committee passed an updated version of H.R. 2, the landmark border security bill from last congressional session. The bill now awaits consideration by the full House of Representatives. The Federation for American Immigration Reform (FAIR) urges Speaker Mike Johnson to schedule a final floor vote as soon as possible.

The Secure Border Act systematically closes the loopholes that allowed the Biden administration to unleash the largest and most damaging wave of illegal immigration in American history. Enactment of this legislation would prevent future anti-borders administrations from shirking their responsibilities to secure our borders and enforce our immigration laws; asserting unlimited discretion to parole inadmissible aliens to enter the country; or releasing millions of illegal aliens into the country, rather than detaining them or returning them to the country from which they entered.

“We congratulate the Judiciary Committee for its swift action on this critical legislation,” said Dale Wilcox, executive director and general counsel of FAIR. “Ending border chaos and rampant illegal immigration was a key reason that Republicans regained control of the White House and both chambers of Congress in the last election. The clock is ticking on the 119th Congress, and Republicans only have a short time to deliver on the promises they made to voters in 2024, before the midterms.

“Right now, our immigration laws are being enforced in the interests of the American people. As the last administration demonstrated, enforcement of those laws is not guaranteed unless Congress acts to prevent similar abuse in the future. Now is the time for decisive action in the House, where this bill can be passed with a simple majority vote, and an opportunity for Senate Majority Leader John Thune to put every member of that body on record before voters go to the polls in the fall,” Wilcox concluded.

Hayley Hill, hhill@fairus.org 202-328-7004

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SOURCE Federation for American Immigration Reform (FAIR)

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