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Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver

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SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ — Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems, enabling retailers and direct-to-consumer brands to offer seamless, personalized support that resolves support issues and drives customer loyalty and revenue. Recognizing the transformative potential of Gladly’s approach to customer service, venture capital firm AVP led a $40M funding round to fuel the company’s growth. AVP, known for backing high-growth, technology-driven companies, sees Gladly as a catalyst for change in the customer service industry. With this investment, Gladly is poised to help brands deliver exceptional, cost-effective customer experiences and redefine customer service as a strategic, revenue-generating asset.

The platform launch comes at a pivotal moment, as customer experience becomes a crucial differentiator for brands, and generative AI gains widespread adoption. While AI has recently been heralded as a solution for improving customer service efficiency, it has struggled to address two fundamental issues. First, legacy ticket-based systems leave agents without the comprehensive context needed to deliver personalized support, resulting in fragmented experiences and unresolved issues. Second, AI solutions bolted onto these outdated platforms may answer more queries but still lack complete customer history, leading to ineffective interactions and increased frustration when transitioning to human agents. Furthermore, add-on AI solutions can pose risks to brand integrity and operational safety.

Gladly’s AI-Powered Customer Service Platform addresses these challenges head-on. By centering every interaction around the customer rather than tickets, Gladly enables AI to provide more accurate, human-like responses, while equipping agents with the context they need to be more effective. This seamless integration of Gladly’s Gen AI capabilities with its core platform not only mitigates the risks associated with AI implementations but also guarantees a consistently high-quality customer experience, whether driven by AI or human agents.

“In today’s challenging retail environment, where customer loyalty is hard-won and easily lost, our AI-powered, unified Customer Service Platform is a game-changer. It not only enhances customer experience but turns support into a strategic asset that drives growth and loyalty,” said Joseph Ansanelli, CEO of Gladly.

Gladly’s Customer Service Platform aggregates all customer interactions, regardless of channel, into a single lifelong customer record that powers both AI and agent-led support, leading to more personalized and efficient service. Gladly accelerates agent efficiency by automating routine inquiries, allowing agents to focus on high-value customer interactions such as cross-selling and upselling opportunities. Gladly also employs rigorous quality control of its AI offering, with features such as the ability to configure AI behavior to specific tone and brand guidelines, and advanced hallucination detection technology that ensures AI-generated content remains factual and relevant. Gladly’s customers achieve faster resolutions, reduced agent handle times, and realize higher CSAT scores.

“Gladly is solving critical challenges in how customer service is delivered,” said Alex Scherbakovsky, General Partner at AVP. “With its people-centered product philosophy, next-gen AI offerings, and experienced go-to-market leadership, Gladly is poised to transform the multi-billion dollar customer service market.”

With this new unified platform, Gladly is inviting retailers and direct-to-consumer brands to redefine what’s possible in customer service. By transforming support teams into growth drivers, Gladly is setting a new standard for the industry. To learn more about how Gladly can help your business turn customer service into a competitive advantage, visit gladly.com.

About Gladly
Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today’s rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at scale, enabling them to efficiently overcome the challenges of declining customer loyalty and rising costs. Its unique approach puts customers at the center, unifying all interactions into a single, lifelong conversation. This ensures customers have seamless, personalized experiences across all channels, driving faster resolutions and deeper, more meaningful connections that boost customer loyalty and lifetime value.

Trusted by hundreds and hundreds of iconic brands like Nordstrom, Warby Parker, and Crate & Barrel, Gladly delivers impressive, industry-leading results. Businesses have seen up to 470% yearly ROI, a 45% reduction in handle times, and customer satisfaction scores as high as 98%. With Gladly, businesses can provide the radically personal service their customers deserve, while maximizing operational efficiency—transforming customer service into a powerful engine for growth, loyalty, and competitive advantage in today’s marketplace. Learn more at gladly.com.

About AVP
AVP is a global venture capital firm specializing in high-growth, technology-enabled companies, managing more than $2 billion in assets across four investment strategies: Venture, Growth, Late Stage and Fund of Funds. Since its establishment in 2016, AVP has invested in more than 60 technology companies in Venture and Growth stages in the US and Europe.
With offices in New York, London and Paris, AVP supports companies in expanding internationally and provides portfolio companies with tailored business development opportunities to further accelerate their growth. For more information on AVP, please visit axavp.com.

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Trakka Systems to Demonstrate Advanced ISR Capabilities at Farnborough International Airshow 2026

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ARLA, Sweden, July 20, 2026 /PRNewswire/ — Trakka Systems, a global leader in Critical Vision Technologies, will showcase its integrated ecosystem of mission-ready solutions at the Farnborough International Airshow 2026, taking place 20–24 July in Farnborough, United Kingdom. Visitors are invited to the Acron Aviation Flight Line Chalet (Stand C322), where Trakka will conduct live demonstrations of its flagship long-range imaging system and seamlessly integrated mapping and mission management solution while showcasing the broader Acron Aviation portfolio.

For the first time at Farnborough, Trakka Systems will conduct live demonstrations of the TrakkaCam® TC-375, giving visitors the unique opportunity to experience the system’s performance in real-world conditions. The demonstrations will also showcase the TrakkaMaps® TM-100 mapping and mission management system, providing a complete Total Mission Solution designed to enhance situational awareness, mission coordination, and operational effectiveness.

Live Demonstrations

The TrakkaCam® TC-375 is Trakka’s flagship long-range, gyro-stabilized EO/IR multi-sensor designed for the most demanding airborne ISR missions. Configured with multiple high-definition payloads, the demonstration system features:

High-definition electro-optical (EO) color cameraHD mid-wave infrared (MWIR) thermal imagerHigh-performance low-light cameraIntegrated laser rangefinder

Designed for military, border security, maritime surveillance, search and rescue, drug interdiction and law enforcement missions, the TC-375 delivers exceptional long-range target detection, recognition, and identification while maintaining outstanding image stability during dynamic flight operations.

Visitors will also experience the TrakkaMaps® TM-100 mapping and mission management system operating alongside the TC-375. Purpose-built for seamless plug-and-play integration, TM-100 enables crews to view live sensor imagery, map targets, apply augmented reality (AR) overlays, record mission data, and coordinate operations through a unified touch-screen interface, extending the capabilities of the airborne imaging system.

An Integrated Ecosystem of Critical Vision Technologies

Trakka Systems continues to expand its portfolio of mission-critical technologies while maintaining the innovation, quality, and customer focus that have defined the company for more than 25 years. Trakka’s ecosystem of Critical Vision Technologies enables operators to rapidly detect, identify, illuminate, map, record, and share critical information during missions. The seamless integration of TrakkaCam®, TrakkaMaps®, TrakkaStream®, and the globally recognized TrakkaBeam® line of high-intensity searchlights reduces installation complexity, minimizes integration time, and provides operators with a complete mission solution from a single trusted provider.

Visit Trakka Systems at Farnborough

Farnborough International Airshow is one of the world’s premier aerospace and defense exhibitions, bringing together industry leaders, military organizations, government agencies, and aerospace innovators from around the globe. The event provides an ideal opportunity to explore emerging technologies, strengthen partnerships, and experience the future of mission-critical aviation.

Trakka Systems welcomes customers, partners, and industry professionals to visit the Acron Aviation Flight Line Chalet (Stand C322) to experience live demonstrations, meet with technical experts, and discover how Trakka’s Total Mission Solutions integrate seamlessly to deliver enhanced situational awareness, improved mission coordination, and greater operational effectiveness.

As a member of the Acron Technologies portfolio of companies, Trakka Systems helps innovate technologies that create safer skies and protect lives across air, land, sea, and space.

For more information about Trakka Systems and its innovative range of Critical Vision Technologies, please visit www.trakkasystems.com.

About Trakka Systems

Trakka Systems is a global leader in the design, development, and manufacturing of Critical Vision Technology solutions for airborne, maritime, and land-based missions. With more than 25 years of innovation, Trakka delivers advanced gyro-stabilized imaging systems, high-intensity searchlights, mapping and mission management software, and mission integration solutions that support defense, law enforcement, border security, search and rescue, utility, and special mission operators around the world.

As a member of the Acron Technologies portfolio of companies, Trakka Systems helps innovate technologies that create safer skies and protect lives across air, land, sea, and space.

For more information about Trakka Systems and its innovative range of Critical Vision Technologies, please visit www.trakkasystems.com.

 

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SOURCE Trakka Systems

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JetZero and EXIM Sign Letter of Interest to Explore up to $3B in Financing for New Aerospace Manufacturing Campus in Greensboro, North Carolina

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Letter of Interest signed at the Farnborough International Airshow under EXIM’s Make More in America Initiative; project expected to create more than 14,500 direct jobs

FARNBOROUGH, U.K., July 20, 2026 /PRNewswire/ — FARNBOROUGH AIR SHOW– JetZero today announced that it has signed a Letter of Interest with the Export-Import Bank of the United States (EXIM) to explore up to $3 billion in potential financing support under EXIM’s Make More in America Initiative (MMIA) for the development of the company’s major advanced aerospace manufacturing campus in Greensboro, North Carolina.

The Letter of Interest, signed at the 2026 Farnborough International Airshow, establishes a framework for the two organizations to evaluate potential MMIA financing support for the construction of manufacturing facilities, production systems and equipment, and other eligible project costs. The agreement reflects a shared commitment to expanding U.S. manufacturing capacity while preserving EXIM’s full underwriting, due diligence, environmental review, and Board approval processes.

JetZero’s Greensboro campus represents a significant investment in domestic aerospace production capacity. The project is expected to create more than 14,500 direct manufacturing jobs in North Carolina, along with an estimated 53,000 additional indirect U.S. jobs, while strengthening critical industrial and supply-chain resilience and supporting future exports of U.S.-manufactured aerospace products.

“This Letter of Interest marks an important step toward building the most advanced aerospace manufacturing campus in the country and bringing tens of thousands of high-quality jobs to North Carolina,” said Tom O’Leary, JetZero CEO and co-founder. “We are excited for EXIM’s interest in supporting American manufacturing leadership and exports.”

The Greensboro campus builds on JetZero’s existing progress with EXIM in supporting project tooling, and reflects the parties’ intent to explore broader financing support for the full manufacturing campus as discussions advance.

The Letter of Interest does not constitute a financing commitment, an obligation of federal funds, or approval of any loan transaction. Any future EXIM support remains subject to all applicable statutory requirements, due diligence, underwriting review, environmental review, legal review, and approval by EXIM’s Board of Directors.

About JetZero

JetZero is an American aerospace company developing a new generation of more efficient commercial and defense aircraft. The company partners with leading manufacturers and technology providers to advance the future of flight through innovation and American manufacturing excellence.

About the Make More in America Initiative

The Make More in America Initiative (MMIA) is an Export-Import Bank of the United States program that provides EXIM’s financing tools—including loan guarantees, direct loans, and insurance—in support of domestic manufacturing projects that create U.S. jobs and enhance the nation’s export capacity.

Media Contact
Press@JetZero.aero
Follow JetZero: LinkedIn |  Instagram

Media Assets
Images and video available on the JetZero Media Center page.

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CNPC launches China’s first full-chain green, low-carbon ethylene project

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BEIJING, July 20, 2026 /PRNewswire/ — A news report from chinadaily.com.cn:

China National Petroleum Corporation on Thursday officially put into operation the Tarim 1.2 MTA Phase II Ethylene Project and its supporting green and low-carbon demonstration facility in Korla, Bayingolin Mongolian autonomous prefecture, Northwest China’s Xinjiang Uygur autonomous region. This marks the launch of the country’s first full-chain green and low-carbon ethylene project.

As the first demonstration project in China’s petrochemical industry to apply green and low-carbon development principles throughout the entire production chain, it combines renewable energy, carbon capture and the high-value utilization of by-products. The project is expected to reduce carbon emissions by 1.37 million metric tons annually, equivalent to the carbon sequestration capacity of 5.48 million mu, or about 365,333 hectares, of forest.

The project features several technological breakthroughs. It directly uses renewable energy generated by Tarim Oilfield’s photovoltaic facilities, with around 1 billion kilowatt-hours of green electricity supplied to the complex each year. It has also completed the construction of the world’s second and China’s first domestically developed electric-driven system for the three major ethylene compressors, shifting from thermal to electric power.

In addition, it has adopted a first-of-its-kind integrated carbon capture technology in China to recover low-concentration carbon dioxide from cracking furnace flue gas that would otherwise be emitted into the atmosphere. The captured CO₂ and recovered by-product hydrogen are reused in the production process, forming a closed-loop low-carbon industrial chain that connects green power, carbon capture, blue hydrogen, blue ammonia and lower-carbon fertilizer production.

The project also reflects China’s growing technological strength. Of its 11 major production units, ten use homegrown technologies — nine of which come from CNPC, and five have been applied at industrial scale for the first time. The overall localization rate of the project has reached 99 percent, with full localization achieved for several units, including hydrogenation of pyrolysis gasoline and butadiene rubber. The project also marks a breakthrough in the domestic manufacture of large-scale extrusion and pelletizing units.

With the project now in operation, it is expected to help fill gaps in the production of high-end polyolefins, synthetic rubber and other advanced materials in southern Xinjiang, while supporting the growth of downstream 100-billion-yuan industrial clusters. It is also projected to contribute to regional economic development and create employment opportunities in Korla and surrounding areas.

 

View original content:https://www.prnewswire.com/news-releases/cnpc-launches-chinas-first-full-chain-green-low-carbon-ethylene-project-302829457.html

SOURCE chinadaily.com.cn

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