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Digital & Intelligent Pathway: Xiaohongshu and VOGUE Business Unveil Groundbreaking Lifestyle Marketing Insights at Milan Summit

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MILAN, Sept. 30, 2024 /PRNewswire/ — As the exclusive strategic partner, Xiaohongshu teamed up with VOGUE Business to host the The Digital Silk Road: Pioneering the Future of Luxury Lifestyles summit at Milan’s historic Palazzo Serbelloni on September 26-27, 2024. The event aimed to redefine marketing, product innovation, and brand evolution through a human-centric lens, nurturing a more creative and vibrant ecosystem for global brands. 

The summit gathered marketing experts from prestigious global brands and senior executives from Xiaohongshu’s Beauty, Luxury and Clothing, Fast-Moving Consumer Goods (FMCG), and Durable Goods departments. Together, they explored the forefront of digital marketing trends and pioneering lifestyle ecosystems within China’s luxury, beauty, wellness, beverage, and home living domains. 

Xiaohongshu, a trendsetting hub for brands to gain popularity, boasts a vast young consumer base and a high-quality content ecosystem. With deep insights into industry trends and user preferences, it has become the premier marketing platform for brands seeking to forge emotional connections with Chinese consumers.

For those venturing into the Chinese market or seeking new growth opportunities, Xiaohongshu is not just an optimal community to reach target consumers but also an essential partner for expanding their presence in China. It serves as a crucial platform for business growth, making now the prime time to join this content community platform. 

In the era of digital transformation, artificial intelligence (AI), social media, and innovative commercial solutions are redefining modern lifestyles and enhancing human potential. The two-day event delved into cutting-edge digital marketing tools and emerging consumption trends, with Xiaohongshu showcasing human-centric marketing strategies spanning the luxury, wellness, beverage, and home living sectors. 

In today’s digital landscape, public attention has fragmented, leading to diverse interest circles and personalized lifestyles. How can brands capture the attention and recognition of a broader audience? During a roundtable titled “Tapping lifestyle trends the micro-cultures driving engagement”, Shawn Li, General Manager of  the Commercial Durable Consumption Division at Xiaohongshu, exchanged insights on shifting consumer behaviors with global leaders in fashion, home furnishings, and beauty. 

— Influencers now serve as messengers and amplifiers within specific interest circles, emerging as a novel communication medium and reshaping communication dynamics within these communities;

— Younger consumers prioritize the blend of personal needs and aesthetic experiences, valuing emotional depth, sentimental value, and individuality.

Health, a trending global topic in recent years, dominated the FMCG-Wellness Breakfast Session on September 27. The event, themed “Navigating the new tools for digital success”, featured Rex Zhang, General Manager of the Commercial Fast Moving Consumer Goods (FMCG) Industry Group Division at Xiaohongshu, and Jayden Wu, Head of the Healthcare and Wellness Industry Division at Xiaohongshu. They examined Chinese market trends for global wellness brands: 

— The seamless integration of social media and e-commerce is transforming shopping habits and brand experiences, ushering in an unprecedented revolution in the health sector.

China’s youth are embracing emerging wellness trends, incorporating traditional Chinese practices, and unlocking substantial consumption potential.

Cynthia Zhong, head of the Luxury Industry Division at Xiaohongshu, presented on the theme “Xiaohongshu:The new frontline of lifestyle platform” showcasing the platform’s unique approach to unlocking brand potential alongside global fashion, luxury, and lifestyle brands. 

— Xiaohongshu has cultivated a distinctive community ecosystem by leveraging its differentiated community positioning and extensive user base, fostering a trusted and engaging atmosphere.

— With premium user-generated content (UGC) as its cornerstone, Xiaohongshu enables brands to authentically share compelling, relevant content featuring users’ genuine experiences, creating exclusive brand identities and enhancing brand appeal.

Human-Centric Marketing: Unlocking Marketing Potential

At the summit, Xiaohongshu unveiled its comprehensive insights into 20 demographic groups, with a particular focus on luxury through the introduction of the “Luxury Living” persona. This classification segmented luxury consumers based on their varied spiritual needs, highlighting four core motivators behind luxury spending and granting attendees an insightful glimpse into Xiaohongshu’s luxury consumer base. The diversity of the “Luxury Living” persona opens up fresh avenues for brand-consumer interactions, aligning brand identity with consumer self-expression. It satisfies the target consumers’ quest for self-identity markers and a sense of belonging, transcending conventional status symbols and instead embodying the essence of individuals, nurturing their evolving spiritual world and cultivating a deep, lasting emotional connection with brands. 

Additionally, in the realm of wellness, health-conscious consumers across different age groups exhibit varying physical, experiential, and expressive desires in diverse usage scenarios. Based on health philosophies, consumption motivations, and use settings, Xiaohongshu identified eight key demographic groups as “Physique Care Advocates” within the healthcare and wellness sector at the summit, including Vitality Chargers, Workplace Efficiency Seekers, Slow Living Advocates, Glow-Up Researchers, Self-Care Enthusiasts, Fitness Fanatics, Endurance Explorers, and Silver-Haired Trendsetters.

This comprehensive segmentation underscores the escalating health consciousness among young generations, who adopt a proactive stance in managing their health and drive the health consumption landscape towards greater daily integration and diversity. Xiaohongshu enables brands by unveiling real-world consumer scenarios, and cultivating profound understanding of diverse pain points and shopping preferences. Through a meticulous grasp of consumers’ wellness requirements, brands can enhance their offerings, emphasize core competencies, and fortify competitive advantages, ultimately widening market reach for products that truly align with user demands. 

In the realm of home living, Xiaohongshu pinpointed four distinct personas: Nomadic Youth, Nesting Youth, All-Rounders, and Home Curators. Through collaboration with Xiaohongshu, brands can tap into these unique consumer segments, anchored by the “People-Needs-Scenarios-Trends” framework. Encompassing home decor aesthetics, furniture and appliance efficiency, and emotional satisfaction, brands receive a holistic analysis of crucial growth trends within the home living sector. Jointly, they can carve out innovative avenues for user engagement and catalyze business expansion. 

Innovative Solutions: A Win-Win Ecosystem for a Shared Future 

Brands on Xiaohongshu have enhanced their marketing strategies and bolstered business value, streamlining the process from inspiration to purchase. Xiaohongshu, along with its partner brands, has introduced a novel marketing approach that caters to the preferences of the new generation by bridging the gap between online and offline channels. This strategy has further expedited consumer engagement and communication, providing a convenient, efficient, and reassuring shopping experience.

For luxury brands, effectively communicating brand mantra and proposition is vital in engaging with their target audience. The runway serves as the cornerstone for brand storytelling, acting as a bridge between luxury consumption scenarios and marketing endeavors. Xiaohongshu’s distinctive “See Now, Buy Now” model for luxury fashion shows presents a groundbreaking solution. During Louis Vuitton’s (LV) Early Fall Women’s Collection show, the brand premiered a hybrid live streaming format on Xiaohongshu, showcasing both the runway and a preview event. Through this exclusive collaboration, LV paved an innovative marketing pathway, spanning from show highlights and multi-faceted product previews to direct purchasing via its mini-App, achieving a seamless transition from brand exposure to sales conversion.

Meanwhile, Xiaohongshu continues to break new ground in innovative marketing. Capitalizing on its robust consumer engagement, the platform has established a unique KOS (Key Opinion Sales) ecosystem, proving instrumental for brands in expanding their customer base. Currently, Xiaohongshu boasts over 100,000 business sales accounts spanning all industries, with nearly 2 million content posts. The KOS ecosystem efficiently broadens customer reach, streamlines ordering processes, and bridges the communication gap with consumers. By leveraging various content formats and marketing strategies, it communicates brand identity and aesthetic propositions, accelerating brands’ digital transformation and achieving a seamless closed-loop from inspiration to purchase.

Since its inception, Xiaohongshu has served as a bridge, connecting users to premium products and real-life experiences to the commercial world. With a human-centric approach, Xiaohongshu provides a seamless solution for brands’ business growth and sales conversion. This is achieved through practical marketing strategies, diversified brand solutions, and pioneering omnichannel conversion pathways. 

Looking ahead, Xiaohongshu remains committed to collaborating with brands to navigate the dynamic consumer market, fostering emotional resonance and value alignment with users, and fueling enduring brand vitality. 

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Bobby Lehew Named commonsku’s Chief AI Officer — an Industry First in Promo

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TORONTO, April 20, 2026 /CNW/ – commonsku, the connected workflow platform trusted by 950+ distributors driving $1.9 billion in network volume, today announced the creation of a dedicated AI + Strategy role, promoting Bobby Lehew to Chief AI Officer to lead the company’s AI initiative for customers and the platform. The move makes commonsku the first platform in the promotional products industry to invest at the leadership level in AI strategy shaped directly by distributor needs.

The new role bridges the gap between what AI can do and what commonsku’s customers need it to solve, owning the intelligence loop between customers, product, and the AI landscape. What makes the role distinct: it combines AI landscape intelligence, product strategy influence, direct customer engagement, and industry thought leadership in a single role.

A Natural Evolution

Lehew brings more than 30 years of experience in the promotional products industry to the role. Prior to joining commonsku, he was the CEO of Robyn Promotions, a company among the first wave of distributors who architected the model of technology driven e-commerce company stores in the industry, earning three consecutive Inc. 5000 rankings. Always tech-forward in his work, his industry recognition includes multiple Gold and Silver PPAI Pyramid Awards.

The shift to AI strategy is a natural next chapter for Lehew. At commonsku, he built the company’s content engine from scratch — co-hosting the skucast (350+ episodes, the #1 promotional products podcast) while leaning heavily into AI for all his work. He is editor of The AI Promo Brief, the industry’s go-to resource for AI developments in promotional products, and speaks frequently on the future of merch and the cultural shifts transforming how we sell. At PPAI Expo 2026, his AI session packed the room to capacity and was named a must-attend session by PPAI editors. The industry has been watching Lehew move deeper into AI for over a year. This role makes it official.

Investing in AI for Customers

“The industry is at an inflection point with AI, and distributors need a partner who understands their business,” said Catherine Graham, CEO of commonsku. “commonsku has always been built ‘by promo, for promo.’ Bobby has three decades of that expertise, a passion for helping our customers, and the strategic insight to shape AI tools for future growth. This role reflects our mission: making sure our AI tools solve real problems for real distributors.”

“The companies pulling ahead are the ones leading with customer intelligence – letting what they learn from their community shape what they build and advancing with the frontier of AI development. That’s what this role is designed to do. I’ll be talking with our customers at every level about AI and making sure the features we build make work smarter, drive growth, and eliminate friction.” said Lehew.

“Bobby and I have been creative partners for years, always pushing each other to see around corners for this industry,” said Mark Graham, President of commonsku. “We’ve launched multiple projects together and helped educate and raise the standard for what the future distributor can look like. This role is a natural evolution of that passion. He deeply understands the industry and the distributor’s pain points, and he sees with us an incredible opportunity with AI. We’re thrilled to build commonsku’s AI future together.”

commonsku’s AI investments are already in motion. The skubot Mockup Generator is in beta with Advanced and Enterprise customers, a new Opportunity Agent is entering beta as an AI-powered business intelligence tool, and the company’s immediate roadmap includes a Description Rewriter, Auto-Art Configuration, and a Presentation Generator with much more to come.

About commonsku

commonsku is the workflow platform of choice for the promotional products industry. Built by industry experts, it combines CRM, order management, and social collaboration tools in one cloud-based solution. Over 950 distributors and the industry’s largest suppliers rely on commonsku to power $1.9 billion in network volume. With commonsku, teams process more orders, work more efficiently, and grow their sales faster. Learn more at www.commonsku.com.

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The Oxygen Plan Corporation Files Utility Patent on O2OS™ Pre-Diagnostic Behavioral Health Architecture — Measurement, Routing, Reimbursement, Governance; 2008 Prior Art

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Four-layer architecture spans measurement, routing, reimbursement, and governance. 2008 filing predates the Apple App Store and the current generation of digital behavioral health platforms.

MINNEAPOLIS, April 20, 2026 /PRNewswire-PRWeb/ — The Oxygen Plan Corporation today filed a Track One (prioritized examination) utility patent application covering the O2OS™ architecture — spanning measurement, routing, reimbursement, and governance — with foundational disclosures dating to April 22, 2008.

We built the pre-diagnostic measurement layer to make risk visible before it becomes a clinical event. Our role is architecture and calibration. Deployment, operations, and vertical execution sit with institutional partners. — Eric Lucas, Founder-Governor • The Oxygen Plan Corporation

O2OS™ establishes a structured, pre-diagnostic measurement framework that makes behavioral health risk visible, routable, and economically measurable before it becomes a clinical event.

The 2008 filing predates the launch of the Apple App Store.

The subsequent 2009 PCT publication predates the current generation of digital behavioral health platforms.

THE ARCHITECTURE

O2OS™ is a four-layer operating system for behavioral health:

Measurement — Stress Number™, a composite score across Home, Work, and Social domains (each scored 0–100), designed to produce a bounded, interoperable pre-diagnostic behavioral health signalRouting — Smart Referral Engine™, threshold-triggered and tri-hierarchical, designed to match individuals to appropriate resourcesReimbursement — CPT-aligned workflow support, intended to enable billing integrationGovernance — the Automated Governance Utility™, a license registry and access control layer designed to support neutrality and structured participation

The system operates as a closed-loop architecture in which pre-diagnostic measurement informs routing, routing aligns with reimbursement pathways, and governance enables coordinated operation at scale.

STRUCTURAL GAPS

Behavioral health systems currently operate with two unresolved structural gaps:

Penetration Gap — the majority of individuals remain unmeasured at the pre-diagnostic stageRouting Gap — measured individuals are not consistently routed to appropriate resources

O2OS™ is designed as a pre-diagnostic measurement and routing architecture that addresses both conditions within a unified system.

FEDERAL ALIGNMENT

O2OS™ is aligned with established federal and reimbursement pathways, including CMS Coverage with Evidence Development (CED), CPT 96127 and CPT 96138, Medicaid 1115 Waivers, HEDIS quality measures, and CMS Aim 1 for prevention and early detection.

CLINICAL VALIDATION

Stress Number™ has been validated working in collaboration with Mayo Clinic (Archives of Psychology, 2018, N=292). O2OS™ functions as a pre-diagnostic measurement layer designed to support routing toward existing clinical tools and workflows.

About The Oxygen Plan Corporation

The Oxygen Plan Corporation develops O2OS™ — a pre-diagnostic measurement, routing, reimbursement, and governance architecture for behavioral health. Foundational disclosures date to 2008 prior art, with peer-reviewed clinical validation conducted working in collaboration with Mayo Clinic.

Learn more at:

www.theoxygenplan.com

Statements describe system architecture, intended capabilities, and alignment pathways. Implementation and outcomes vary by partner, deployment, and regulatory context.

Media Contact

Chris Lechuga, The Oxygen Plan Corporation, 1 877 897-6520, chris@rockerpr.com, www.theoxygenplan.com

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West Monroe Named in Customer Experience Strategy Consulting Services Landscape by Independent Research Firm

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Firm believes inclusion reflects its ability to connect customer experience, AI, and execution to measurable business outcomes

CHICAGO, April 20, 2026 /PRNewswire/ — West Monroe, a global business and technology consulting firm, announced it has been named among Notable Providers in The Customer Experience Strategy Consulting Services Landscape, Q2 2026. The report serves as a resource for executives and customer experience leaders evaluating customer experience strategy consulting providers, offering an overview of 28 providers across the market based on factors such as geographic focus, industry expertise, and business scenarios.

As organizations look to increase customer stickiness and drive growth, many are increasing investment in customer experience strategy while also exploring how AI can enable more personalized, efficient, and scalable experiences. At the same time, organizations face growing pressure to demonstrate clear business value—driving demand for partners that can embed data and AI into end-to-end customer journeys and translate those investments into measurable outcomes.

“Customer experience is evolving as AI expands what’s possible—and raises the bar for how organizations deliver it,” said Chuck Malone, Platforms & Customer Strategy Lead at West Monroe. “We believe our inclusion reflects our focus on helping clients move beyond strategy to execution, embedding data and AI into customer journeys in a way that improves engagement, strengthens retention, and delivers measurable business results.”

West Monroe brings longstanding experience helping organizations design and implement customer-centric strategies across industries including healthcare, banking, energy and utilities, insurance, and consumer & industrial products.

As part of the report, Forrester asked each provider included in the Landscape to identify the business scenarios for which clients most often engage them and highlighted extended scenarios that differentiate providers. In addition to the core business scenarios identified in the report—business assessment and analysis, customer research, and vision and strategy setting—West Monroe highlighted prioritization and roadmapping, technology transformation, and workforce enablement among the extended scenarios.

A core focus of the firm’s customer experience work is contact center and service transformation—helping organizations redesign customer journeys, modernize operations, and implement AI-enabled platforms to improve service experiences and reduce cost-to-serve.

The firm’s customer experience work has delivered measurable results for clients across industries, including:

Healthcare: Redesigned critical contact center workflows for a healthcare organization, improving first-call resolution by 68%, reducing clinic task volume by 33%, and increasing patient satisfaction.Energy & Utilities: Built a Salesforce-powered digital portal in 60 days to support solar rebate programs, reducing approval timelines by more than 60% and enabling administration of 25+ clean energy programs.Banking: Led a digital transformation for a mid-market bank, reimagining onboarding, servicing, and program management—driving more than $100M in new deposits, $550K+ in annual cost avoidance, and a 96% platform adoption rate.

Learn more about West Monroe’s customer experience services: https://www.westmonroe.com/services/customer-experience-platforms.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About West Monroe

West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.

We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Business Insider. Let’s find more value for your business.

Share our passion at westmonroe.com

Media Inquiries
Christina Galoozis
Director, Communications & Public Relations
cgaloozis@westmonroe.com
847-302-1762

Shira Cohen
Manager, Public Relations
scohen@westmonroe.com
443-841-6879

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