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Quiq Welcomes CX Veterans Mike Zinne as First Chief Experience Officer and Cristina Bravo Olmo as SVP of Marketing

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Leader in Customer-facing AI Agent Deployments Prepares for Next Stage of Growth as Enterprise Confidence in Generative AI Increases and Buying Accelerates

BOZEMAN, Mont., Sept. 30, 2024 /PRNewswire/ — Quiq, the leader in customer-centric AI for CX, is bolstering its executive bench and CX expertise with the addition of two former Zendesk leaders: Mike Zinne and Cristina Bravo Olmo. Zinne will lead Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services, and Bravo Olmo will oversee all aspects of Marketing at Quiq.

According to Forrester, “Conversational AI is entering an entirely new phase, thanks to genAI and LLMs. Usable chatbots and IVAs that will deliver far better customer (and employee) experiences – plus those much-vaunted cost savings – are finally within reach for brands. Specifically, genAI and LLMs will improve conversational AI for brands by: massively reducing application development time…reaping significant ROI that will only rise…[and] making usable, friendly chatbots the norm.” (The State Of Conversational AI, Forrester Research, Inc., 6 September 2024.) A complimentary copy of the report is available here.

Both executives are critical hires as an increasing number of enterprise brands turn to vendors with deep CX expertise, like Quiq, when building industry- and brand-specific AI agents. Simultaneously, current Quiq customers are rapidly expanding into new cases, including those that are customer-facing, as trust in Quiq’s customer-centric AI for CX grows. As a result, Quiq’s daily conversation volume has nearly doubled year over year in each  of the past five years.

“There is no one better at delivering client service in the CX space than Zinne,” said Quiq Founder and CEO Mike Myer. “It’s hard to find someone who is truly an expert in building authentic relationships with enterprise executives, mastering technical details, and establishing scalable processes, but Zinne possesses all of these skills and much more. I worked with him at RightNow and then Oracle after the acquisition, and I have been hoping to work with him again ever since. I’m thrilled to welcome Zinne back to my team.”

Zinne will make his first public appearance on behalf of Quiq at Customer Contact Week (CCW) in Amsterdam on October 7. He will join Quiq customers, Panasonic Head of Customer Service Governance Adam Neale, and Panasonic Digital Service Manager Eugen Majeri, in leading a workshop entitled, “A Path to Personalized CX that Maximises Business Outcomes.” If you are attending CCW and would like to meet with Zinne or another member of the Quiq team, please contact Press@Quiq.com.

“This is a great time to be in CX SaaS and I’m honored to join Quiq in its quest to keep consumers at the center of every decision as more and more brands embrace AI,” said Zinne. “I am confident that combining all of our technical interactions with clients into a single team will help us accelerate our clients’ successes and turn their customers into brand loyalists.”

Previously, Zinne was the Chief Customer Officer at Outreach, the VP of Customer Experience at Zendesk, and the VP of Sales Consulting at Oracle. Mike has a proven track record of building and scaling world-class professional services and customer success teams. He has successfully managed global customer organizations and thrives on delivering custom yet simple approaches to customer experiences. While his passion is customer delight, Mike has experience in a wide range of executive roles and is an asset in managing profitability and growth in SaaS organizations.

“Cristina is phenomenal at putting herself in the shoes of our clients and seeing everything we produce through their eyes, which is critical when you’re working with emerging technology,” added Myer. “I am an engineer by trade so I can ensure our product is best-in-class, but I depend on domain superstars, like Cristina and Zinne to tell the Quiq story and deliver CX results. They will be instrumental in Quiq’s growth because they are the best at converting clients into champions and ensuring every CX leader who believes in the value of seamless journeys and is relentless in their pursuit of CX excellence knows the Quiq name.”

Previously, Bravo Olmo held marketing leadership roles at Sigma Computing, Wrike, Zendesk, Marketo, and Trend Micro. She has extensive B2B SaaS marketing experience, a legacy of building successful go-to-market strategies, and a proven ability to lead high-performance teams. While at Zendesk, Bravo Olmo was a key member of the internal IPO team, and while at Marketo, she founded Marketing Nation, the company’s customer community.

“Since Zendesk, my heart has been in CX. I have been waiting for the right company to come along so I can return to it, and I found what I have been looking for in Quiq,” said Bravo Olmo. “The CX space had been more or less stagnant since the first wave of cloud-native solutions transformed how brands engage with consumers in the early 2010s. The introduction of Generative AI has brought much needed excitement to the space, and I am thrilled to join a company that is leading customer-centric AI for CX innovation.”

About Quiq
Quiq is an AI for CX platform and the leader in customer-centric AI for CX. Quiq creates best-in-class solutions that enable seamless customer journeys across channels and between AI agents and humans. Built by CX and AI experts, Quiq delivers on the promise of generative AI by driving revenue, reducing costs, and improving CX outcomes. With Quiq’s AI Studio, enterprise brands get the best of “build” with control and customization, and the best of “buy” with expert support, security, and scalability. The world’s leading brands, including Terminix, Volvo, and IHG Hotels & Resorts, trust Quiq to improve CX outcomes. Learn how your team can be their best https://quiq.com/.

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SOURCE QUIQ, INC.

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2026 Canton Fair Design Award Winners Showcase China’s Innovation Strength

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October 19, 2026

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GUANGZHOU, China, Oct. 19, 2026 /PRNewswire/ — As the 140th Canton Fair opens, the winners of the 2026 Canton Fair Design Award (CF Award) have also been announced. Winning products are now on display in Area D of the Canton Fair Complex, offering visitors a closer look at some of the latest advances in Chinese manufacturing and industrial design.

Among this year’s top honorees, a domestically developed high-performance sport motorcycle and an intelligent navigation capsule robot gastric endoscopy system received the Best of the Best Award, the competition’s highest recognition.

The Canton Fair also enhanced the visitor experience with a themed showcase area within the award exhibition. Built around four application-oriented concepts, namely Outdoor Pleasure, Smart Living, Cozy Home and Kitchen Elegance, the immersive displays demonstrate how innovative designs can be integrated into everyday life, helping visitors better understand the practical value behind these award-winning products.

This year, 4,218 products from 2,112 companies competed for the award. Following multiple rounds of evaluation, 222 products from 174 companies were selected.

The award-winning products reflect several key trends shaping the next stage of Chinese manufacturing. Innovation remains a defining theme, with breakthrough technologies ranging from upper limb motor function assistance and enhancement system to exoskeleton robots, underscoring the growing momentum of high-end manufacturing.

Meanwhile, intelligent technologies continue to gain traction across industries. Smart products account for more than 30% of this year’s winners, with AI-powered glasses, intelligent conference terminals and smart healthcare devices extending AI applications across home, office, medical and outdoor environments.

Sustainability is also becoming increasingly embedded throughout the product lifecycle. Green products represent over 40% of the winning entries, while innovations such as integrated energy-saving panels and sugarcane paper demonstrate how environmentally conscious practices are being incorporated into product design, materials selection and manufacturing processes.

Established in 2013, the Canton Fair Design Award is widely regarded as a benchmark for design innovation in China’s foreign trade sector. The award recognizes products that combine design excellence with commercial value, promoting the transformation and upgrading of Chinese manufacturing and supporting high-quality trade development. Entries are evaluated across five dimensions: innovation, quality, functionality, aesthetics and sustainability.

For more convenient attendance, please click here for pre-registration:
https://buyer.cantonfair.org.cn/register/buyer/email?source_type=16

 

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SOURCE Canton Fair

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InstaMall Launches Same-Day Fashion Delivery Experience, Bringing 80+ Brands to Shoppers’ Doors in Miami

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October 19, 2026

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First-of-its-kind shopping app pairs artificial intelligence with same-day delivery, bringing luxury
and contemporary brands directly to customers’ doorsteps 

Featured luxury and contemporary brands include AllSaints, John Varvatos and Aritzia

MIAMI, Oct. 19, 2026 /PRNewswire/ — InstaMall, a first-of-its-kind shopping app offering same-day delivery and access to real-time inventory across luxury and contemporary fashion, launches today in Miami, Florida. Now available via iOS and Android, InstaMall provides access to more than 80 contemporary and luxury fashion brands across Miami’s five premier retail clusters, including Balmain, Louis Vuitton, Bottega Veneta, Ganni, Coach, Diesel, Reformation, Aritzia, Cult Gaia, Prada and more. InstaMall will add more brands within the app in the coming weeks and seasons. 

Sitting at the intersection of fashion, technology and commerce, InstaMall brings inspiration and purchase together through a more dynamic way to discover and shop for fashion. The experience combines access to luxury and contemporary brands with the convenience of same-day delivery, bringing the speed customers have come to expect across categories like food and groceries to fashion while maintaining the brand experience retailers and shoppers expect.

Within the app, customers will have access to InstaMall’s AI-powered stylist and virtual try-on features, making it easier to browse, discover and shop styles online. InstaMall’s AI Stylist serves as an intelligent shopping assistant that responds to customers’ preferences in real time. Customers can use the AI Stylist to receive product recommendations, build outfits, ask questions and discover new styles, while its virtual try-on feature allows them to visualize select items on themselves before making a purchase.

“InstaMall was founded on the belief that the convenience customers have come to expect from same-day delivery should extend to the way they shop for fashion,” said Elliot Aboud, Founder and CEO of InstaMall. “As fashion and technology continue to evolve together, we saw an opportunity to create a more seamless shopping experience that brings customers closer to the brands they love, combining a curated assortment, AI-powered styling and virtual try-on with the ease and convenience of same-day delivery.”

Prior to founding InstaMall, Elliot Aboud helped build the Aroma360 and Hotel Collection brands, overseeing the launch of the first retail store and expanding the retail footprint to more than 30 stores across the United States and two in Dubai. InstaMall is bringing fashion and luxury to the next generation with its seamless shopping experience and wide selection of brands.

Customers can download InstaMall through the Apple App Store or Google Play, or by going to instamall.co.

About InstaMall 

InstaMall is a same-day fashion shopping and discovery app reimagining how consumers shop for luxury and contemporary brands. Sitting at the intersection of fashion, technology and commerce, InstaMall brings inspiration and purchase together in an experience that gives consumers a more dynamic way to discover and shop. Where on-demand delivery has long existed for categories like food and groceries, InstaMall brings that same convenience to luxury fashion for the first time, delivering the same day without compromising the brand experience fashion retailers and their customers expect. The company launched publicly in Miami on October 16, 2026, and plans to expand nationally. For more information, please visit instamall.co.

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SOURCE InstaMall

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PTC to Announce Fourth Fiscal Quarter and Full Year 2026 Results on Wednesday, November 4, 2026

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October 19, 2026

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BOSTON, Oct. 19, 2026 /PRNewswire/ — PTC (NASDAQ: PTC) will release its fiscal 2026 fourth quarter and full year results on Wednesday, November 4th after the stock market closes. As previously announced on October 5th, 2026, PTC entered into a definitive agreement to be acquired by Schneider Electric. In light of the pending transaction, PTC is suspending quarterly earnings conference calls and is no longer providing quarterly or annual guidance.

The earnings press release and accompanying financial data tables will be accessible on the Investor Relations section of the company’s website at PTC Investor Relations.

About

PTC (NASDAQ: PTC) is a global software company that enables manufacturers and product companies to digitally transform how they design, manufacture, and service the physical products the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 30,000 customers globally. For more information, please visit www.ptc.com.

Investors

Michael Maguire
mmaguire@ptc.com
investor@ptc.com

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SOURCE PTC Inc.

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