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boost.ai Launches AI-Powered CX Insights, Revolutionizes Analysis of Customer Interactions

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Three New Features Enable Automatic Review and Deeper Analysis of Every Customer Interaction with Virtual Agents.

SANDNES, Norway, Oct. 8, 2024 /PRNewswire/ — boost.ai today announced the launch of AI-powered CX Insights, a trio of new features to its conversational AI solution that enables enterprises to better analyze customer interactions and improve customer experience. At its core, AI-powered CX Insights enables automatic review of every single conversation a virtual agent has with customers and provides enterprises with detailed, actionable insights. The new level of transparency will increase enterprises’ capacity to execute data-driven changes in their customer experience and react to emerging trends and customer issues in real time.

For most enterprises, measuring and improving customer experience remains a tedious challenge, and those that try can only manage to do a cursory job. Traditional methods for analyzing automated conversations like manual reviews, basic performance metrics, and customer satisfaction (CSAT) surveys provide a fragmented view of customer interactions, and can often be misleading or inefficient. Manual reviews are time-consuming and inconsistent, while metrics such as completion and containment rates offer little insight into whether customers actually received the support they needed. CSAT surveys, though useful, often fail to link feedback to specific conversations, making it difficult to drive real improvements.

Boost.ai’s AI-powered CX Insights eliminate these challenges by providing an end-to-end solution that automatically reviews every customer conversation and empowers enterprises with deep visibility into the true quality of interactions. The result is a continuous, data-driven improvement of the customer experience with a level of insights not yet seen in this industry.

“Since day one, we’ve been committed to transparency and control in our platform, providing businesses with a simple-to-use, and highly intelligent way of introducing AI to their existing CX model. Today, we’ve delivered a tool that shows them how well their virtual agents are performing and will assist in improving the customer journey like never before,” said Jerry Haywood, CEO of boost.ai. “The future of CX lies in the conversations consumers today have every day with brands across the globe, across every channel. This tool will enable enterprises in any industry, even the most regulated, to clearly answer whether they’re delivering a world-class experience to every customer, and what to change if they aren’t already.”

The three capabilities that make up AI-powered CX Insights are:

AI Review; Automates the process of analyzing every customer conversation, ensuring consistency and efficiency without manual effort. By leveraging a dedicated algorithm with a uniquely trained Large Language Model (LLM), it evaluates conversations in-depth, reviewing the context, intent, and relevance of responses.Actionable Metrics: Tracks and categorizes the outcome of every conversation, offering clearer insights into why customer interactions were automated or escalated to a human agent. Actionable metrics allow businesses to go beyond basic measures like containment and completion rates to ensure customers are receiving the right answers and support.Conversation Insights: Provides an upgraded suite of visuals displaying detailed CX metrics and trends across all interactions, eliminating guesswork and enabling data-driven decisions. Conversation Insights enables enterprises to continuously refine their virtual agent performance to improve customer experience over time.

“In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust,” said Henry Iversen, Co-Founder and CCO of boost.ai. “This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it.”

AI-powered CX Insights will become generally available for boost.ai customers in early November. To see the new features in action, and to learn more about how they can transform your conversational review capabilities, check out this video.

About boost.ai
boost.ai is a global leader in conversational AI optimized for scale. Leveraging the best of generative AI and traditional CAI, boost.ai is pioneering an era of broad-scope hybrid virtual agents to responsibly deliver the most advanced voice and chat solutions on the market. Platform architecture, and other guardrails ensure customers across regulated industries, banks, credit unions, and insurance firms, onboard market-leading virtual agents without increasing risk. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, and more. Learn more at boost.ai.

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View original content:https://www.prnewswire.co.uk/news-releases/boostai-launches-ai-powered-cx-insights-revolutionizes-analysis-of-customer-interactions-302267996.html

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Eddid Financial, SageRock Capital, and ArtWise Sign MOU to Drive Art Tokenisation and Blockchain Finance in Hong Kong

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HONG KONG, July 27, 2026 /PRNewswire/ — Eddid Financial, a leading fintech-driven financial services group; SageRock Capital, which integrates traditional finance with blockchain financial innovation; and ArtWise, a specialist in the art collection industry, jointly announced that the three parties have formally signed a Memorandum of Understanding (MOU). The parties have established a strategic partnership focusing on art tokenisation and blockchain finance, joining hands to help build Hong Kong into an international hub for art collection and blockchain financial innovation.

Harnessing Tripartite Expertise to Drive Art Tokenisation

This collaboration combines the respective expertise of the three parties across investment architecture, compliant financial services, and the art sector. SageRock Capital focuses on investment structuring and asset allocation; Eddid Securities and Futures, a subsidiary of the Eddid Financial, leverages its core strengths in Hong Kong’s capital markets and compliant financial services; and ArtWise contributes its deep expertise in art collection. By integrating blockchain technology, the three parties will jointly construct development pathways for art asset tokenisation, driving the deep integration of traditional finance and digital assets.

Upholding Regulatory Standards to Build an Art Blockchain Financial Ecosystem

Under Hong Kong’s mature and robust virtual asset regulatory framework, the tripartite collaboration will strictly adhere to the compliance requirements of the Securities and Futures Commission (SFC) and other relevant regulatory bodies in advancing the research and development of art tokenisation products. Empowered by blockchain technology, the partnership will focus on enhancing ownership verification and transaction transparency for art assets, bridging traditional and digital financial markets to forge a new pathway for compliant development in Hong Kong’s art market and blockchain finance sector.

By leveraging the traceable and immutable characteristics of blockchain technology, this collaboration significantly enhances the transaction transparency and credibility of art assets. This will not only drive the digital upgrading of Hong Kong’s art market, but also further solidify Hong Kong’s position as a premier international hub for art trading and Web3 financial innovation.

About the Three Parties

About Eddid Financial

Anchored in Hong Kong, Eddid Financial is an all-encompassing financial group centered around fintech and dedicated to integrating latest technologies into its enterprise DNA. The diversified businesses of Eddid Financial range from retail to institutional and include but are not limited to fintech, internet finance, wealth management, asset management, investment banking, and digital assets. Eddid Financial is committed to providing one-stop financial services and products to customers through high-quality investment solutions.

Members of the Group hold a variety of licenses and memberships across key financial markets. These include Hong Kong Securities and Futures Commission (SFC) regulated activities (“RA”) licenses for types 1, 2, 3, 4, 5, 6, and 9; SEHK and HKCC participant (OTP-C broker number: 0974 and 0977), Insurance Broker Company license; Trust or Company Service Provider License in Hong Kong. Additionally, our fully owned U.S. broker-dealer subsidiary, Eddid Securities USA Inc., maintains approved membership with the Financial Industry Regulatory Authority (FINRA), the National Futures Association (NFA), the Securities Investor Protection Corporation (SIPC), the Nasdaq Stock Market LLC (NQX), the New York Stock Exchange (NYSE) and NYSE American, and is registered with the U.S. Securities and Exchange Commission (SEC) and the Commodity Futures Trading Commission (CFTC) in the United States. Our Singapore subsidiary, Eddid Financial Singapore Pte. Ltd., holds the Capital Markets Services License (License No.: CMS101839) issued by the Monetary Authority of Singapore (MAS).

About SageRock Capital

SageRock Capital focuses on integrating TradFi with blockchain innovation. With years of experience in asset integration, structural design, and financial innovation cooperation, SageRock is committed to building bridges between traditional and digital finance. It specializes in new economic industries supporting high-quality industrial development. In this cooperation, SageRock will leverage its strengths in capital structure design and asset integration, collaborating with licensed financial institutions and technology/industry partners to explore innovative financing and tokenisation models for art assets under a compliant framework.

About ArtWise

ArtWise is deeply engaged in the art collection and investment sector, possessing rich artwork resources, professional appraisal and appreciation expertise, and profound industry heritage. The company is committed to driving the modernization and digital transformation of the traditional art market, leveraging cutting-edge technology to convert blue-chip artworks into compliant, structured, and tokenised assets. Centred on asset compliance and legal enforceability, ArtWise utilizes custodial trust frameworks and a dual-layer governance structure (direct binding of on-chain smart contracts with off-chain legal contracts) to deliver high-credibility and liquid art finance solutions for institutional investors and private banking clients. In this collaboration, ArtWise will leverage its professional strengths in the art collection industry, select high-quality art assets, and work alongside its partners to build a compliant, transparent, and trustworthy art tokenisation ecosystem.

View original content:https://www.prnewswire.com/apac/news-releases/eddid-financial-sagerock-capital-and-artwise-sign-mou-to-drive-art-tokenisation-and-blockchain-finance-in-hong-kong-302834847.html

SOURCE Eddid Financial

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BinBase Releases 2026 BIN Data Updates for Subscriptions, Digital Wallet Tokens, and Dynamic Currency Conversion

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BinBase enhances its 2026 dataset with Apple/Google Pay token range identification, Direct Debit attributes, and default ISO currency codes to optimize recurring billing and reduce SaaS churn.

MIAMI, July 26, 2026 /PRNewswire-PRWeb/ — BinBase, a global provider of payment intelligence and card issuing data, has announced the rollout of specialized subscription and digital wallet attributes within its updated 2026 BIN Database. Engineered for SaaS platforms, recurring billing engines, and cross-border digital merchants, the new dataset addresses silent transaction declines and involuntary churn in recurring revenue models.

As consumer payment preferences shift heavily toward mobile wallets like Apple Pay and Google Pay, payment gateways frequently encounter Tokenized Device Account Numbers (DPANs) rather than traditional primary account numbers (PANs). Without updated token-range BIN mapping, recurring billing engines fail to recognize underlying issuer capabilities, leading to unexpected declines during subscription renewals.

The 2026 BinBase release resolves these recurring billing challenges through specific data attributes:

Tokenized Range Identification: Dedicated indicators for Apple Pay, Google Pay, and Network Tokens, allowing subscription engines to maintain seamless recurring billing authorization paths.Direct Debit & Pull-Funds Support (Pull Dom): Indicators for recurring debit eligibility, helping subscription platforms optimize automated bank-direct collections.Default ISO Currency Mapping: Precise issuing country currency codes to eliminate friction during Dynamic Currency Conversion (DCC) and prevent cross-border fee surprises for subscribers.Card Tier & Category Precision: Granular identification of premium, rewards, and corporate card ranges to help merchants customize retry logic and billing schedules based on cardholder profiles.

“Involuntary churn is the silent killer of subscription businesses,” said a spokesperson for Damiko Inc. “When a recurring billing charge fails due to misidentified token ranges or currency conversion errors, merchants lose lifetime value. Our 2026 update provides software engineers with the data precision required to maximize subscription authorization rates and protect recurring revenue.”

Software architects and billing platform developers can evaluate the complete 29-field schema and download a free 2026 sample dataset on GitHub.

To learn more about full commercial licensing options, API access, and bulk CSV database downloads, visit BinBase at https://binbase.com.

About Damiko Inc

Damiko Inc is a US-based fintech data provider specializing in card issuer analytics, payment routing data, and global BIN database solutions. Operating through its flagship product, BinBase.com, the company supplies high-precision transaction intelligence to help merchants and payment facilitators worldwide optimize approval rates and mitigate processing fees.

Media Contact
Fedor Lavrikoff, BinBase, 1 7866133334, sales@binbase.com, www.binbase.com

View original content:https://www.prweb.com/releases/binbase-releases-2026-bin-data-updates-for-subscriptions-digital-wallet-tokens-and-dynamic-currency-conversion-302829565.html

SOURCE BinBase

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Ookla Study in Manila: Carrier VoLTE Networks Prove to Outperform OTT Apps in Voice Quality and Reliability

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MANILA, Philippines, July 27, 2026 /PRNewswire/ — Ookla’s comprehensive controlled network test reveals that traditional mobile operator networks deliver a measurably superior voice experience compared to Over-the-Top (OTT) applications like WhatsApp, particularly in critical areas such as audio fidelity, weak signal resilience, and call reliability.

The study, which evaluated the networks of the Philippines’ three major mobile operators—Smart Communications, Globe Telecom, and DITO Telecommunity, demonstrates that carrier-managed VoLTE infrastructure remains the gold standard for consistent, high-quality communication, outperforming OTT voice services.

Operator Voice Deliver Consistent HD Audio, OTT Apps Only Offer Fair Quality

The research found a distinct quality gap in audio performance. While operator voice calls consistently delivered HD-grade audio quality—rated “Good”(scoring > 4.0) to “Excellent” (scoring > 4.3) across all three networks, OTT voice calls were rated only as “Fair” (scoring < 4.0). Smart and DITO achieved higher MOS scores than Globe by deploying the advanced EVS codec, which offers superior audio fidelity over Globe’s AMR-WB.

Conversely, this gap exists because OTT apps treat voice as generic data packets, vulnerable to the internet’s “best-effort” delivery. Even with operator network optimizations, OTT voice lacks the stringent Quality of Connection (QoC) guarantees. Under network stress—such as congestion, weak coverage, high packet loss, or significant jitter—OTT audio degrades noticeably. In contrast, VoLTE leverages exclusive high-priority cellular bearers to safeguard voice quality.

Operator Voice Sustains HD Quality in Weak Coverage While OTT Calls Degrade

The performance gap widens significantly at the cell edge, where signal strength is low. Under moderate-to-low RF coverage conditions (RSRP ≤ -100 dBm), operator-managed VoLTE calls maintained HD-grade clarity.

Conversely, OTT calls degraded further, slipping from “Fair” into the “Poor” (scoring < 3.6) and “Bad” (scoring < 3) ranges. This is a critical finding for consumers in areas with obstructed signals or far from cell sites, proving that dedicated voice bearers protect call quality where best-effort data (used by OTT) cannot.

VoLTE Delivers More Reliable Call Connections Than OTT

Reliability is another key differentiator. The study shows that VoLTE has significantly lower block rates (call setup failure rates) than OTT services. For instance, Globe recorded the lowest VoLTE block rate at 0.47%, versus its OTT rate of 1.64%. This trend was consistent across operators, highlighting that the dedicated signaling protocols of VoLTE (like optimized SIP and SRVCC) provide a more robust connection experience than OTT’s best-effort data model.

The Path Forward: Building a Solid VoLTE Foundation for AI-Driven Voice

As Philippine NTC mandates the 3G sunset by December 2026, the industry must prioritize comprehensive VoLTE coverage and user migration. Looking ahead, the convergence of voice and AI stands as the industry’s definitive future trend. However, a high- performance VoLTE network is the vital prerequisite for this shift. Operators should continuously refine their VoLTE infrastructure, laying a solid foundation to seamlessly integrate voice with AI and unlock the next generation of intelligent calling experiences.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/ookla-study-in-manila-carrier-volte-networks-prove-to-outperform-ott-apps-in-voice-quality-and-reliability-302834868.html

SOURCE Ookla

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