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Sinch Unveils New Survey on the Future of Customer Communication

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Marking the 175th Anniversary of the Invention of the Telephone, Sinch Highlights Key Trends and Innovations Shaping the Next Era of Customer Engagement

ATLANTA and STOCKHOLM, Oct. 17, 2024 /PRNewswire/ — Sinch (Sinch AB (publ) – (XSTO: SINCH) — As the world commemorates the 175th anniversary of Antonio Meucci’s groundbreaking invention of the telephone, Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, is ushering in the next era of customer interaction. Sinch is at the forefront of this transformation by developing and delivering products that empower businesses to meet consumer expectations through seamless, rich multi-channel experiences.  

To celebrate this important milestone in human communication, Sinch commissioned a survey in North America to explore the future of customer engagement. The survey findings offer valuable insights, revealing that while rich, app-like experiences on platforms such as RCS, WhatsApp, and WeChat are already common in other parts of the world, the U.S. market lags behind in adopting these interactive messaging capabilities. However, this gap presents an exciting opportunity for innovation, allowing U.S. brands to leap forward and enhance customer engagement through advanced technologies. 

As the survey indicates, the shift from traditional communication methods to AI-powered, multimedia-rich experiences is accelerating. This evolution is critical, especially as brands prepare for high-stakes shopping events like Black Friday and Cyber Monday, where seamless, interactive engagement will be key to meeting growing consumer expectations. 

Key Survey Insights: 

RCS is poised to enhance mobile messaging: 

A substantial 67.3% of respondents expect RCS to become the preferred messaging platform, emphasizing the growing demand for richer, more engaging mobile communication experiences (especially as customers seek interactive and real-time support during major shopping days.) 

Younger generations embrace AI chatbots for shopping: 

Over 45% of Gen Z and millennial respondents (ages 18-44) expressed a willingness to use chatbots for Black Friday shopping, showcasing the increasing reliance on AI to enhance the retail experience. 

AI-driven communication is gaining momentum: 

50% of respondents predict that AI and chatbots will dominate customer experiences within the next decade, signaling a major shift toward automation and personalized experiences. This evolution is particularly relevant as brands prepare to manage interactions during peak shopping periods like Black Friday and Cyber Monday.With technologies like RCS, brands can deliver richer, real-time engagement, from personalized recommendations to seamless shopping experiences, enhancing the overall customer journey and experience during high demand periods. 

Customer service remains a critical differentiator: 

An overwhelming 75% of respondents said that excellent customer experiences enhance brand loyalty, reinforcing the importance of investing in AI and RCS to deliver seamless, customer-centric solutions, especially during peak shopping seasons.

“Our survey confirms what we’ve long anticipated: AI and RCS are revolutionizing customer communication,” said Sean O’Neal, Chief Product Officer at Sinch. “As businesses seek to create more meaningful, dynamic, and personalized experiences, Sinch’s advanced solutions are empowering brands to engage with their audiences in more effective and creative ways.” 

The invention of the telephone by Antonio Meucci in 1849 laid the foundation for modern communication, later enhanced, and popularized by Alexander Graham Bell. Just as Meucci’s groundbreaking work transformed human connection 175 years ago, the rise of AI and RCS is now revolutionizing how brands engage with customers, offering richer, more interactive, and personalized experiences. Unlocking the full potential of RCS will require widespread adoption across mobile carriers, operating systems, businesses, and consumers.  

Sinch is uniquely positioned to lead this transformation, leveraging our strong carrier relationships, longstanding partnerships with companies like Google, and our proven ability to drive industry change.

With our robust product suite—including solutions like RCS Upscale and Conversation API—we simplify access to RCS, making it easier for businesses to adopt and integrate, further accelerating the shift toward this new communication standard.  

As RCS adoption grows, next year’s Black Friday and Cyber Monday shopping season is set to be redefined by dynamic, real-time customer interactions. Leading this evolution, Sinch empowers brands with innovative tools to fully harness these technologies and elevate customer engagement. 

For more information about Sinch’s RCS and AI solutions, please visit the Sinch website. 

For further information, please contact:    
Janet Lennon, Director of Global PR & Communications
janet.lennon@sinch.com |1-206-914-6175

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/sinch-ab/r/sinch-unveils-new-survey-on-the-future-of-customer-communication,c4052436

 

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Forbes Names TCL One of the World’s Top Companies for Women in 2025

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SHENZHEN, China, May 12, 2026 /PRNewswire/ — TCL, a leading global technology company, announced its inclusion in Forbes’ 2025 list of the World’s Top Companies for Women, recognizing its success in building an inclusive culture and championing women in the workplace.

To compile the list, Forbes partnered with market research firm Statista to survey approximately 120,000 women working for multinational corporations in more than 36 countries. Each company’s score aggregates survey responses with a “public opinion score” that quantifies women’s gender perceptions of different companies, as well as data on women in executive and board positions. The list ranks 400 corporations with a significant global presence across at least two continents.

In addition to career advancement, TCL offers family-friendly benefits such as mother and baby rooms, extended paid maternity leave and childbirth allowances, along with women’s healthcare services including cancer screening and psychological counseling.

“Women’s empowerment is a core component of TCL’s globalization and sustainability strategy, linking our technological innovation with social development,” said Wei Xue, Vice President & Chief of the ESG Office at TCL Technology Group Corporation, and Chairperson of TCL Charity Foundation. “Our inclusion on Forbes’ list is a tribute to TCL’s long-term commitment to empowering women in the workplace and supporting their career development. We are honored to be included and proud of our track record of creating opportunity for all people.”

TCL operates in more than 160 countries and regions, engaging with local communities and respecting local cultural norms to empower women in the workplace. The company maintains its commitment to diversity and inclusion by assessing Environmental, Social and Governance indicators in its global subsidiaries and using this data to inform its employment policies.

TCL Extends Female Empowerment Mission Beyond the Workplace

Since 2018, TCL has partnered with FIBA, the world’s governing body for basketball, to promote female participation in the sport. The company has supported numerous global events and will continue its involvement with the upcoming FIBA Women’s World Cup in Germany in September and the 2027 FIBA World Cup in Qatar. 

Through the Huameng Foundation, a philanthropic initiative established by TCL’s founders, the company funds female-focused programs that have enabled nearly 1,000 young women from underprivileged families to complete high school and tertiary studies. The Foundation uses technology to advance its charitable causes, supporting community development in China and elsewhere.

In addition, TCL’s dynamic and long-running #TCLforHer campaign leverages technology, sports and education to empower young women and nurture their ambitions through a variety of community initiatives. The campaign shares stories of trailblazers who challenge assumptions and tear down boundaries, inspiring women everywhere to boldly defy stereotypes and fulfill their potential. 

#TCLforHer has received numerous international marketing honors for its storytelling prowess. In January 2025, it won a prestigious Silver Telly Award—a major prize in the global documentary and TV brand film sector—for its 2024 marketing campaign, which centers around two brand films produced by a predominantly female team. 

TCL’s inclusion on the Forbes list of the World’s Top Companies for Women marks an important milestone, affirming the company’s leadership in female empowerment and commitment to breaking the glass ceiling for women worldwide.

About TCL

Founded in 1981, TCL—short for “The Creative Life”—embodies creativity in every aspect of life. As a leading technology brand, TCL is dedicated to delivering innovative solutions—including TVs, smartphones, audio products, smart home devices, display technologies, and clean energy—that enhance customer experiences through two independent entities—TCL Industries and TCL Technology.

With 47 R&D centers and 40 manufacturing bases globally, TCL operates in over 160 countries and regions, cementing its position as a globally competitive smart technology brand. To further inspire greatness, TCL has become an official Worldwide Olympic and Paralympic Partner in the Home Audiovisual Equipment and Home Appliances category.

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BIT Supports Pawpathon 2026 as Title Sponsor, Championing Community Inclusion and Second Chances

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SINGAPORE, May 12, 2026 /PRNewswire/ — BIT participated as the Title Sponsor of Pawpathon 2026, a community initiative organised by HUG Community Services in collaboration with the Yellow Ribbon Project, held at Mandai Wildlife West.

The event brought together families, community partners, volunteers, beneficiaries, and members of the public for a morning focused on inclusion, encouragement, and community support. The programme featured a charity walk, therapy dog interactions, community performances, and appreciation activities recognising donors and partners supporting rehabilitation and reintegration efforts.

Guest of Honour Mr Chee Hong Tat, Minister for National Development, and Ms Elysa Chen, Member of Parliament for Bishan-Toa Payoh GRC, joined organisers, sponsors, and participants in supporting the event.

As part of the sponsor appreciation segment following the community walk, Mr John Ge, CEO of BIT, shared a short address reflecting on the importance of community support, inclusion, and showing up for one another.

“Pawpathon is more than just a walk. It is a community coming together for a common purpose,” said Mr Ge. “Second chances do not happen on their own – they require support, encouragement, and inclusion from the people around us. We are grateful to be part of such a meaningful initiative alongside the wider community.”

As a Singapore-headquartered company, BIT believes in contributing meaningfully to the communities it operates in through initiatives that promote inclusion, trust, and social cohesion.

BIT extends its appreciation to HUG Community Services, the Yellow Ribbon Project, volunteers, partners, and all participants who contributed to making Pawpathon 2026 a meaningful community event.

About BIT

BIT (formerly Matrixport) is a Singapore-headquartered global digital asset financial infrastructure and services group focused on building long-term financial infrastructure for modern investors. Built on integrity and trust, BIT bridges traditional finance and digital assets through disciplined governance, advanced technology and regulatory compliance.

 

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Worldline and EcoFlow announce strategic partnership to power seamless global payments

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Clean energy leader to deliver a smooth checkout experience and accelerate growth across Europe and international markets

PARIS and DÜSSELDORF, Germany, May 12, 2026 /PRNewswire/ — Worldline, a European leader in payment services, and EcoFlow, a leading provider of smart home energy storage solutions, today announced a strategic partnership to enhance EcoFlow’s global payment infrastructure and accelerate its expansion across the US, UK, Europe and new international markets. EcoFlow has selected Worldline’s Global Collect platform to unify its global payment operations, enable local acquiring and deliver a seamless, reliable checkout experience for customers worldwide.

As EcoFlow enters its next phase of growth, marked by increasing transaction volumes and expanding customer demand, a high-performance payment system has become critical to ensuring a consistent user experience across regions.

Through this partnership, Worldline’s local acquiring capabilities across geographies will enable EcoFlow to boost authorisation rates, reduce cross-border payment friction and meet local compliance requirements with ease — ensuring customers enjoy a trusted and frictionless checkout experience regardless of their location.

As EcoFlow prepares for its next wave of expansion, Worldline will extend its local acquiring footprint into APAC, Latin America and additional regions as transaction volumes scale. Worldline’s advanced network tokenisation technology will further improve authorisation performance and significantly reduce false declines — an essential advantage for high-value clean energy products, where reliability and trust are key to the purchasing decision.

Stijn Gasthuys, Head of Global Commerce at Worldline, said: “As EcoFlow expands into new markets, they need a payments partner combining global execution with local expertise to deliver reliable, high‑performance payment experiences worldwide. At Worldline Global Collect, our ability to support complex international growth, together with our strong European coverage, made the difference.”

Yidan Yuan, Head of Europe at EcoFlow, added: “Delivering a seamless and reliable customer experience is at the core of everything we do. As our global business continues to grow, we need a payment infrastructure that can scale with us while maintaining high performance across markets. Our partnership with Worldline allows us to strengthen payment reliability, improve authorisation rates and ultimately provide a smoother experience for our customers worldwide.”

By investing in a more advanced and localized payment ecosystem, EcoFlow reinforces its commitment to customer-centric innovation, ensuring that as its clean energy solutions reach more users globally, the purchasing experience remains as intuitive, secure and efficient as the products themselves.

ABOUT WORLDLINE

Worldline [Euronext: WLN] is Europe’s leading operator of critical infrastructure and payment services. With a presence across the entire value chain, the Group offers its customers unique expertise in processing and securing their payments, thereby promoting their growth. Worldline is leveraging its 2030 strategic plan and its technological innovation capabilities to build the European reference payment partner for merchants and financial institutions. With over 1.2 million customers, Worldline achieved €4bn in revenue in 2025. worldline.com

Worldline’s corporate purpose (“raison d’être”) is to design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. Worldline makes them environmentally friendly, widely accessible, and supports social transformation.

ABOUT ECOFLOW

EcoFlow is a global pioneer in eco-friendly energy solutions, driving the transition toward smarter, cleaner, and more independent power. Founded in 2017, EcoFlow is No. 1 in smart home energy storage solutions, empowering millions of users to take control of their energy at home and beyond. With operational headquarters in Seattle, Düsseldorf, Irvine, Tokyo and Birmingham, and a business and data center in Singapore, EcoFlow operates as a global ecosystem spanning research, operations, and manufacturing. Its innovative technologies serve over 5 million users across 140 markets and redefine how the world takes control of its energy. ecoflow.com

View original content:https://www.prnewswire.co.uk/news-releases/worldline-and-ecoflow-announce-strategic-partnership-to-power-seamless-global-payments-302769106.html

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