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Support Services Market to grow by USD 391.7 Billion from 2024-2028, driven by rising demand from the aviation industry and AI-powered market transformation – Technavio

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NEW YORK, Oct. 28, 2024 /PRNewswire/ — Report with the AI impact on market trends – The Global Support Services Market size is estimated to grow by USD 391.7 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.5% during the forecast period. Increasing demand for support services from aviation industry is driving market growth, with a trend towards rising adoption of AI models in support services. However, instances of technological disruptions in operation of support services poses a challenge.Key market players include ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti.

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Service Type (Hardware and Software), End-user (Small and medium enterprises and Large enterprises), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti

 

Key Market Trends Fueling Growth

The global support services market is experiencing a notable trend with businesses adopting artificial intelligence (AI) models to enhance customer interactions and streamline processes. In May 2024, a leading telecommunications company announced the integration of OpenAI ChatGPT-4 into their customer service and business operations. This AI model, with advanced natural language processing capabilities, aims to revolutionize customer support systems by providing more personalized and responsive solutions. By utilizing AI, support service vendors can handle a higher volume of inquiries with greater accuracy and speed, ultimately increasing customer satisfaction. The adoption of AI models, like ChatGPT-4, is indicative of the broader industry trend towards automation and digital transformation. Companies recognize the value of AI in improving operational efficiency, reducing costs, and delivering superior customer experiences. As AI technology continues to evolve, its applications in support services are expected to expand, offering even more sophisticated and intuitive solutions. This trend will drive the growth of the global support services market during the forecast period. 

Business support services continue to be in high demand as more organizations outsource administrative tasks to focus on core competencies. Trends include document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus, and more. Large enterprises increasingly turn to online outsourcing for cost savings and flexibility. Outsourcing trends include remote work adoption, sustainability focus, data analytics, AI integration, regulatory changes, compliance changes, and supply chain resilience. Digital transformation and cybersecurity concerns are top priorities. Customized business solutions, new applications, and digital maturity are key. Infrastructure, artificial intelligence, customer support, operational costs, speech recognition, decision-making, multi-language support, marketing strategies, and corporate procedures are all areas of focus. Technology utilization, customer interactions, and strategic insights are essential for success. Stay informed on the latest business applications and digital transformations in outsourced services. 

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Market Challenges

The global support services market is currently facing challenges due to technological disruptions that can significantly impact various sectors’ operations. Instances of technical glitches, such as those experienced by major companies like McDonald’s, United Airlines, and the London Stock Exchange (LSE), highlight this issue. KLM, a prominent airline, had to suspend most of its flights due to a global computer outage, while businesses in Japan, India, and the US reported operational glitches. In Luxembourg, the national carrier, Luxair, and Luxembourg airport experienced service disruptions. The root cause of these disruptions remains unclear, but they underscore the critical dependency of businesses on seamless technological operations. To mitigate the impact of such disruptions, companies must invest in advanced technological solutions, backup systems, and comprehensive risk management strategies. These factors may hamper the growth of the global support services market during the forecast period.The Support Services Market is facing several challenges that require innovative solutions. Regulatory and compliance changes pose complexities, while digital transformation and infrastructure upgrades demand significant investments. AI integration is a key trend, bringing speech recognition and decision-making capabilities, but cybersecurity concerns must be addressed. Customized business solutions and new applications enhance customer experiences, but operational costs remain a concern. Multi-language support and marketing strategies are essential for digitally mature organizations. Outsourcing administrative and customer support services can provide strategic insights and technology utilization, but cybersecurity and AI strategies are crucial. Remote work and financial inclusion are growing trends, requiring multi-cloud management and digital upgrades. Innovative solutions in document preparation, phone contact centers, business service centers, and AI strategies are essential for staying competitive.

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Segment Overview 

This support services market report extensively covers market segmentation by

Service Type1.1 Hardware1.2 SoftwareEnd-user 2.1 Small and medium enterprises2.2 Large enterprisesGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Hardware- The Support Services Market plays a crucial role in businesses by addressing customer queries and issues effectively. It enhances customer satisfaction and loyalty, reducing churn rates. Providers offer various channels like email, phone, chat, and social media. Advanced tools like AI and machine learning improve response times and accuracy. Continuous improvement through training and technology investments ensures efficient and high-quality support.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, and credit bureaus. These services are essential for organizations of all sizes, from large enterprises to small businesses. The market for business support services is evolving rapidly, with trends toward digital transformations and outsourcing of non-core functions. Online and offline business applications are increasingly being utilized for outsourced services, enabling customized solutions for organizations. Strategic insights gained from data analytics and artificial intelligence (AI) are driving improvements in corporate procedures and customer interactions. Phone contact centers are a significant component of business support services, with remote work and digital upgrades enabling greater flexibility and efficiency. Supply chain resilience and cybersecurity are critical concerns, with outsourcing partners providing advanced technology utilization and customized solutions to mitigate risks. Digital transformations are revolutionizing the business support services landscape, with AI and automation streamlining processes and enhancing customer support. Outsourcing trends indicate a shift toward more specialized services, with organizations seeking to optimize their operations and focus on their core competencies.

Market Research Overview

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, credit bureaus, and more. These services are essential for organizations of all sizes, from large enterprises to small businesses, both online and offline. Outsourcing trends continue to shape the industry, with a focus on remote work adoption, sustainability, data analytics, AI integration, and regulatory changes. Digital transformation is a key driver, with businesses seeking customized solutions for their unique processes and customer experiences. Infrastructure, artificial intelligence, and cybersecurity are top concerns, as organizations strive for digitally mature status and embrace new business applications. AI strategies are increasingly important, with speech recognition, decision-making, and multi-language support becoming standard offerings. Compliance changes and supply chain resilience are also critical considerations, as businesses navigate the complex regulatory landscape and seek to mitigate risks. Marketing strategies and innovative solutions, such as multi-cloud management and cloud adoption, are also key areas of focus. Ultimately, the goal is to optimize operational costs and enhance customer interactions, while ensuring the highest levels of security and data privacy.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeHardwareSoftwareEnd-userSmall And Medium EnterprisesLarge EnterprisesGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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HelloNation Article Highlights Sterile Compounding and Medication Safety With Insights From Compounding Pharmacist Expert Laura Temple

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The article explains how sterile compounded medications are prepared to reduce the risk of contamination and support safe, customized treatments.

AZLE, Texas, July 21, 2026 /PRNewswire/ — What does sterile compounding mean for medication safety? HelloNation has published an article explaining how sterile compounding helps pharmacies prepare highly specialized medications while adhering to strict contamination-prevention procedures.

The article features insights from Laura Temple, Compounding Pharmacist Expert and Owner of Laura’s Pharmacy in Azle, Texas. It explains that sterile compounding is a specialized process for preparing medications in carefully controlled environments designed to reduce the risk of contamination. Sterile compounded medications are often used for injections, eye drops, IV medications, and other therapies that require the highest levels of cleanliness and precision.

The HelloNation article explains that sterile compounded medications differ from commercially manufactured drugs because they are prepared individually for a patient’s unique medical needs. Physicians may prescribe compounded prescriptions when a patient requires a customized dosage, a combination medication, or a treatment not commercially available. Because these medications often bypass the body’s natural defenses, medication safety depends on strict preparation standards throughout the compounding process.

The article describes how pharmacies that provide sterile compounding rely on cleanroom environments equipped with filtered-air systems, specialized equipment, and contamination-prevention protocols. Pharmacists and technicians follow detailed gowning, sterilization, and handwashing procedures before handling medication ingredients. These measures are designed to support medication safety by limiting exposure to bacteria, particles, and other contaminants.

According to the article, environmental monitoring also plays a critical role in sterile compounding. Temperature control, air quality testing, and routine equipment inspections help maintain consistent preparation standards. The article notes that sterile compounded medications may undergo additional quality assurance checks before being dispensed to patients. These procedures help support both treatment effectiveness and patient safety.

The HelloNation article also explains that pharmacies performing sterile compounding are expected to follow USP guidelines established for sterile preparation. These USP guidelines outline requirements for cleanroom pharmacy operations, environmental testing, employee training, and quality assurance practices. The article emphasizes that maintaining compliance with USP guidelines helps reinforce contamination prevention and consistent preparation standards for compounded prescriptions.

Patients seeking sterile compounded medications may also look for pharmacies that participate in accreditation programs or are overseen by state boards. The article explains that these programs review safety procedures, documentation practices, and facility standards to help maintain medication safety. Regular environmental monitoring and staff competency evaluations are also identified as important safeguards in sterile compounding operations.

The article further explains that communication between pharmacists, healthcare providers, and patients remains an important part of safe compounded prescriptions. Compounding pharmacists review prescriptions carefully, confirm dosing instructions, and evaluate ingredient compatibility before preparation begins. This collaborative approach supports medication safety by reducing the risk of errors and ensuring treatments meet individual patient needs.

The article concludes that sterile compounding continues to play an important role in healthcare, particularly for patients requiring customized therapies that are unavailable through traditional manufacturing channels. Whether preparing IV medications, injectable therapies, or other sterile compounded medications, pharmacies rely on contamination prevention procedures and strict preparation standards to support patient care. The article notes that understanding how sterile compounding works can help patients feel more informed about the safety measures involved in preparing specialized medications.

What Sterile Compounding Means for Medication Safety features insights from Laura Temple, a compounding pharmacist expert at Laura’s Pharmacy in Azle, Texas, on HelloNation.

About HelloNation

HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused publications and innovative “edvertising” approach, HelloNation delivers content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/hellonation-article-highlights-sterile-compounding-and-medication-safety-with-insights-from-compounding-pharmacist-expert-laura-temple-302831275.html

SOURCE HelloNation

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CIOs Forced to Rethink Manual Compliance Processes as Regulatory Complexity Rises, Says Info-Tech Research Group

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Regulatory demands are increasing in volume, complexity, and speed, leaving many organizations reliant on fragmented, manual approaches that slow response times and increase risk. New insights from Info-Tech Research Group show that organizations need to adopt more structured and scalable approaches to keep pace with regulatory change. The firm’s recently published blueprint, Build a Regulatory IT Response Engine, provides frameworks, tools, and step-by-step guidance to help organizations translate regulatory requirements into actionable IT controls and prioritized initiatives.

ARLINGTON, Va., July 21, 2026 /PRNewswire/ — Growing regulatory pressure across jurisdictions is forcing organizations to rethink how they interpret, prioritize, and execute compliance requirements. Many IT teams continue to operate with inconsistent processes and limited coordination, resulting in delayed initiatives and increased exposure to financial and reputational risk. Info-Tech’s blueprint, Build a Regulatory IT Response Engine, introduces a coordinated and repeatable approach to help IT leaders operationalize compliance and improve execution outcomes.

Info-Tech’s findings indicate that while organizations recognize the need for faster and more consistent regulatory response, they continue to face barriers such as fragmented interpretation of requirements, weak prioritization, and limited scalability. AI-enabled tools can help streamline analysis and accelerate response planning, but without a coordinated approach grounded in governance and human oversight, those benefits are difficult to realize.

“Regulatory response is becoming too complex to manage through disconnected, manual processes,” says Ahmad Jowhar, senior research analyst at Info-Tech Research Group. “IT leaders need a repeatable way to interpret requirements, prioritize action, and use AI to accelerate planning without losing the governance and oversight needed to execute effectively.”

Key Challenges IT Leaders Face in Regulatory Response

Despite ongoing investments in compliance, organizations continue to face systemic challenges that hinder effective execution. Info-Tech’s blueprint highlights several areas where IT and compliance leaders struggle most:

Fragmented and manual processes that slow regulatory interpretation and response.Inconsistent application of regulatory requirements across teams and jurisdictions.Poor prioritization of IT initiatives, leading to missed deadlines and duplicated effort.Limited scalability to manage increasing regulatory volume and complexity.Misalignment between compliance activities and broader business priorities.

Info-Tech’s Framework for Building a Regulatory IT Response Engine

To address these challenges, Info-Tech recommends a structured, AI-enabled approach that improves consistency, speed, and scalability. The firm’s Build a Regulatory IT Response Engine blueprint outlines the following key priorities for IT leaders:

Define the regulatory landscape: Establish organizational context, governance structures, and a centralized inventory of applicable regulations.Translate requirements into IT controls: Use AI-enabled analysis and structured assessments to convert regulatory obligations into actionable controls.Prioritize IT initiatives: Align initiatives based on cost, effort, impact, and regulatory timelines to reduce execution risk.Build and communicate a roadmap: Develop a clear, resource-aligned roadmap to guide execution and stakeholder alignment.Establish a repeatable process: Continuously monitor, adapt, and refine regulatory response capabilities to maintain compliance over time.

Organizations that adopt this structured approach can move from reactive compliance efforts to a more proactive and scalable model that shortens response timelines, reduces manual effort, and strengthens execution.

The firm’s Build a Regulatory IT Response Engine blueprint includes practical tools such as a Regulation Inventory Tool, a Regulatory Response IT Action Plan Tool, a Communication Deck Template, and a Compliance Program Framework. By applying these resources, IT leaders can standardize regulatory responses, improve prioritization, and help ensure compliance initiatives are executed on time and in alignment with business priorities.

For exclusive and timely commentary from Info-Tech’s experts, including Ahmad Jowhar, and access to the complete Build a Regulatory IT Response Engine blueprint, please contact pr@infotech.com.

About Info-Tech Research Group

Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Atomera to Announce Second Quarter 2026 Financial Results and Host Webinar on Tuesday, August 4, 2026

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LOS GATOS, Calif., July 21, 2026 /PRNewswire/ — Atomera Incorporated (NASDAQ: ATOM), a semiconductor materials and technology licensing company, announced today that it plans to release its second quarter 2026 financial results after the market closes on Tuesday, Aug. 4, 2026.

The company will host a live video Zoom webinar at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on Tuesday, Aug. 4, 2026, to discuss the results. The live webinar can be accessed through Atomera’s investor relations website at https://ir.atomera.com. A replay of the webcast will be available for 12 months. To pre-register for the webinar, use the following link.

https://atomera.zoom.us/webinar/register/WN_OJFbTWe1SIyV69LLdDadCw

About Atomera

Atomera Incorporated is a semiconductor materials and technology licensing company focused on deploying its proprietary, silicon-proven technology into the semiconductor industry. Atomera has developed Mears Silicon Technology™ (MST®), which increases performance and power efficiency in semiconductor transistors. MST can be implemented using equipment already deployed in semiconductor manufacturing facilities and is complementary to other nano-scaling technologies already in the semiconductor industry roadmap.  More information can be found at www.atomera.com 

 

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SOURCE Atomera Incorporated

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