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Support Services Market to grow by USD 391.7 Billion from 2024-2028, driven by rising demand from the aviation industry and AI-powered market transformation – Technavio

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NEW YORK, Oct. 28, 2024 /PRNewswire/ — Report with the AI impact on market trends – The Global Support Services Market size is estimated to grow by USD 391.7 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.5% during the forecast period. Increasing demand for support services from aviation industry is driving market growth, with a trend towards rising adoption of AI models in support services. However, instances of technological disruptions in operation of support services poses a challenge.Key market players include ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti.

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Service Type (Hardware and Software), End-user (Small and medium enterprises and Large enterprises), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti

 

Key Market Trends Fueling Growth

The global support services market is experiencing a notable trend with businesses adopting artificial intelligence (AI) models to enhance customer interactions and streamline processes. In May 2024, a leading telecommunications company announced the integration of OpenAI ChatGPT-4 into their customer service and business operations. This AI model, with advanced natural language processing capabilities, aims to revolutionize customer support systems by providing more personalized and responsive solutions. By utilizing AI, support service vendors can handle a higher volume of inquiries with greater accuracy and speed, ultimately increasing customer satisfaction. The adoption of AI models, like ChatGPT-4, is indicative of the broader industry trend towards automation and digital transformation. Companies recognize the value of AI in improving operational efficiency, reducing costs, and delivering superior customer experiences. As AI technology continues to evolve, its applications in support services are expected to expand, offering even more sophisticated and intuitive solutions. This trend will drive the growth of the global support services market during the forecast period. 

Business support services continue to be in high demand as more organizations outsource administrative tasks to focus on core competencies. Trends include document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus, and more. Large enterprises increasingly turn to online outsourcing for cost savings and flexibility. Outsourcing trends include remote work adoption, sustainability focus, data analytics, AI integration, regulatory changes, compliance changes, and supply chain resilience. Digital transformation and cybersecurity concerns are top priorities. Customized business solutions, new applications, and digital maturity are key. Infrastructure, artificial intelligence, customer support, operational costs, speech recognition, decision-making, multi-language support, marketing strategies, and corporate procedures are all areas of focus. Technology utilization, customer interactions, and strategic insights are essential for success. Stay informed on the latest business applications and digital transformations in outsourced services. 

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Market Challenges

The global support services market is currently facing challenges due to technological disruptions that can significantly impact various sectors’ operations. Instances of technical glitches, such as those experienced by major companies like McDonald’s, United Airlines, and the London Stock Exchange (LSE), highlight this issue. KLM, a prominent airline, had to suspend most of its flights due to a global computer outage, while businesses in Japan, India, and the US reported operational glitches. In Luxembourg, the national carrier, Luxair, and Luxembourg airport experienced service disruptions. The root cause of these disruptions remains unclear, but they underscore the critical dependency of businesses on seamless technological operations. To mitigate the impact of such disruptions, companies must invest in advanced technological solutions, backup systems, and comprehensive risk management strategies. These factors may hamper the growth of the global support services market during the forecast period.The Support Services Market is facing several challenges that require innovative solutions. Regulatory and compliance changes pose complexities, while digital transformation and infrastructure upgrades demand significant investments. AI integration is a key trend, bringing speech recognition and decision-making capabilities, but cybersecurity concerns must be addressed. Customized business solutions and new applications enhance customer experiences, but operational costs remain a concern. Multi-language support and marketing strategies are essential for digitally mature organizations. Outsourcing administrative and customer support services can provide strategic insights and technology utilization, but cybersecurity and AI strategies are crucial. Remote work and financial inclusion are growing trends, requiring multi-cloud management and digital upgrades. Innovative solutions in document preparation, phone contact centers, business service centers, and AI strategies are essential for staying competitive.

Insights into how AI is reshaping industries and driving growth- Download a Sample Report

Segment Overview 

This support services market report extensively covers market segmentation by

Service Type1.1 Hardware1.2 SoftwareEnd-user 2.1 Small and medium enterprises2.2 Large enterprisesGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Hardware- The Support Services Market plays a crucial role in businesses by addressing customer queries and issues effectively. It enhances customer satisfaction and loyalty, reducing churn rates. Providers offer various channels like email, phone, chat, and social media. Advanced tools like AI and machine learning improve response times and accuracy. Continuous improvement through training and technology investments ensures efficient and high-quality support.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, and credit bureaus. These services are essential for organizations of all sizes, from large enterprises to small businesses. The market for business support services is evolving rapidly, with trends toward digital transformations and outsourcing of non-core functions. Online and offline business applications are increasingly being utilized for outsourced services, enabling customized solutions for organizations. Strategic insights gained from data analytics and artificial intelligence (AI) are driving improvements in corporate procedures and customer interactions. Phone contact centers are a significant component of business support services, with remote work and digital upgrades enabling greater flexibility and efficiency. Supply chain resilience and cybersecurity are critical concerns, with outsourcing partners providing advanced technology utilization and customized solutions to mitigate risks. Digital transformations are revolutionizing the business support services landscape, with AI and automation streamlining processes and enhancing customer support. Outsourcing trends indicate a shift toward more specialized services, with organizations seeking to optimize their operations and focus on their core competencies.

Market Research Overview

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, credit bureaus, and more. These services are essential for organizations of all sizes, from large enterprises to small businesses, both online and offline. Outsourcing trends continue to shape the industry, with a focus on remote work adoption, sustainability, data analytics, AI integration, and regulatory changes. Digital transformation is a key driver, with businesses seeking customized solutions for their unique processes and customer experiences. Infrastructure, artificial intelligence, and cybersecurity are top concerns, as organizations strive for digitally mature status and embrace new business applications. AI strategies are increasingly important, with speech recognition, decision-making, and multi-language support becoming standard offerings. Compliance changes and supply chain resilience are also critical considerations, as businesses navigate the complex regulatory landscape and seek to mitigate risks. Marketing strategies and innovative solutions, such as multi-cloud management and cloud adoption, are also key areas of focus. Ultimately, the goal is to optimize operational costs and enhance customer interactions, while ensuring the highest levels of security and data privacy.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeHardwareSoftwareEnd-userSmall And Medium EnterprisesLarge EnterprisesGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Technology

FULTON FINANCIAL CORPORATION APPOINTS DAVID S. SCHULZ TO BOARD OF DIRECTORS

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July 21, 2026

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LANCASTER, Pa., July 21, 2026 /PRNewswire/ — Fulton Financial Corporation (NASDAQ: FULT) (“Fulton”) today announced the appointment of David S. Schulz as a member of its board of directors (the “Board”) for a term commencing September 14, 2026 and expiring at Fulton’s 2027 annual meeting of shareholders.

“We’re excited to welcome Dave to Fulton’s board of directors,” said Curt Myers, Fulton Chairman, CEO, and President. “Dave brings extensive financial leadership experience gained through more than a decade of service with publicly traded companies. His expertise in finance, strategic planning, risk, and mergers and acquisitions will provide valuable perspective as we continue to execute our growth strategy and create long-term value for our shareholders, customers and communities.”

With the addition of Schulz, Fulton’s Board will have 11 members, and he will serve on the Audit and Risk committees. Schulz has also been appointed to the board of directors of Fulton’s banking subsidiary, Fulton Bank, N.A.

Schulz served as Senior Vice President and Chief Financial Officer of Wesco International, Inc. (“Wesco”) from 2016 to June 2020, Executive Vice President and Chief Financial Officer of Wesco from June 2020 to February 2026 and as Executive Vice President and Special Advisor to the CEO of Wesco from February 2026 until his retirement on May 31, 2026. 

Prior to joining Wesco, Schulz served as Senior Vice President and Chief Operating Officer of Armstrong Flooring, Inc. and was previously Senior Vice President and Chief Financial Officer of Armstrong World Industries, Inc. and Vice President of Finance of the Armstrong Building Products division.

Before joining Armstrong World Industries in 2011, he held various financial leadership roles with Procter & Gamble and The J.M. Smucker Company. He was also an officer in the United States Marine Corps.

In 2025, Schulz joined the board of Sterling Infrastructure, Inc., and he was appointed as chair of the audit committee in 2026. He also serves on the company’s compensation and talent development committee.

ABOUT FULTON FINANCIAL CORPORATION

Fulton, a $34 billion Lancaster, Pa.-based financial holding company, has more than 3,400 employees and operates more than 215 financial centers in Pennsylvania, New Jersey, Maryland, Delaware and Virginia through Fulton Bank, N.A. Additional information on Fulton can be found at https://investor.fultonbank.com.

Contact: Steve Trapnell
717-291-2739

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SOURCE Fulton Financial Corporation

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Octavio Marquez Elected to MSA Safety Board of Directors

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58 minutes ago

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July 21, 2026

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PITTSBURGH, July 21, 2026 /PRNewswire/ — The Board of Directors of MSA Safety Inc. (NYSE: MSA), a global leader in the development of advanced industrial safety technology products and solutions, today announced that Octavio Marquez, president and chief executive officer of Diebold Nixdorf, has been elected to the company’s Board of Directors. His election was part of the MSA Board’s regular succession plans.

“We are very pleased to have the opportunity to add Octavio to the MSA Board,” said Robert A. Bruggeworth, MSA chairman. “He brings a broad range of executive leadership experience, including strategy development, capital allocation, business transformation and serving international markets, which will serve MSA well.”

“Octavio’s perspectives will be an asset to me and our entire Executive Leadership Team,” said Steven C. Blanco, MSA president and CEO. “It is a pleasure to welcome Octavio to MSA, and I look forward to working with him.”

Mr. Marquez joined Diebold Nixdorf in 2014 and has held senior leadership roles across the company’s Global Banking organization and its Americas region, including as executive vice president of Global Banking and senior vice president of the Americas. Before joining Diebold Nixdorf, Mr. Marquez held leadership positions at Dell EMC, Hewlett Packard Enterprise, IBM and NCR.

Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of customers every day. Headquartered in North Canton, Ohio, Diebold Nixdorf employs approximately 20,000 employees globally, supporting more than 100 countries.

Mr. Marquez holds a degree in business and finance from Universidad Iberoamericana and has completed executive education programs at MIT Sloan, The Wharton School and The University of Texas at Austin.

About MSA Safety

MSA Safety Incorporated (NYSE: MSA) is the global leader in advanced industrial safety technology products and solutions. Driven by its singular mission of safety, the company has been at the forefront of safety innovation since 1914, protecting workers and facility infrastructure around the world across a broad range of diverse end markets while creating sustainable value for shareholders. With 2025 revenues of $1.9 billion, MSA Safety is headquartered in Cranberry Township, Pennsylvania, and employs a team of approximately 5,300 associates across its more than 40 international locations. For more information, please visit www.MSASafety.com.

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SOURCE MSA Safety

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BlueFolder Field Service Software Launches New AI-Powered Features to Transform How Teams Work

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58 minutes ago

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July 21, 2026

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New AI capabilities instantly surface customer insights and transform technician notes into actionable summaries to help field service teams work faster, stay aligned, and deliver better service

AUBURN, Ala., July 21, 2026 /PRNewswire/ — BlueFolder field service software recently announced the launch of two powerful new AI features: AI-Powered Customer Summaries and AI-Powered Field Notes Summarization. Together, these capabilities are designed to eliminate the time-consuming, manual work of reviewing fragmented customer records and lengthy technician notes—giving field service teams instant clarity to respond faster, make smarter decisions, and deliver exceptional service.

BlueFolder expands it’s field service and work order management suite with two exciting new AI field service features.

Built directly into the BlueFolder platform, both features leverage artificial intelligence to automatically compile and summarize complex, unstructured data into clear, easy-to-read overviews. The result: technicians, dispatchers, and managers always have the context they need, right when they need it.

AI-Powered Customer Summaries

As field service organizations grow, customer information becomes increasingly scattered across emails, service request logs, and communication histories. BlueFolder’s AI Customer Summary feature addresses this challenge head-on by consolidating those interactions into a single, actionable snapshot.

Instead of manually digging through multiple records before a service call or customer interaction, teams can now access a real-time summary highlighting key concerns, past service activity, and recent updates. The feature goes beyond basic summarization and surfaces critical business insights such as equipment past due for maintenance, approaching warranty expirations, and proactive revenue opportunities, empowering teams to recommend follow-ups or upgrades directly from the customer record.

Built-in traceability links each summary back to its original source communications, so users can validate insights with confidence, ensuring both speed and accuracy in every customer interaction.

AI-Powered Field Notes Summarization

In many service organizations, technicians log updates across multiple visits, often resulting in long, fragmented notes that are difficult to review at a glance. BlueFolder’s AI Field Notes Summarization feature solves this by automatically condensing multiple technician entries into a structured summary that highlights key milestones, actions taken, and next steps.

Rather than scrolling through pages of updates, managers and dispatchers can immediately understand job status and determine what needs to happen next, improving alignment between field and office teams, accelerating decision-making, and reducing miscommunication. The feature is especially valuable for complex or multi-day jobs, where clear continuity and smooth technician handoffs are critical to delivering consistent service. It’s another featuring making BlueFolder’s work order management software capabilities stronger every day.

“History is one of the most powerful tools a service team has — the problem is it’s usually buried. BlueFolder’s new AI features fix that. Your team walks into every interaction already knowing the customer, knowing the equipment, and exactly where things stand. That changes the entire experience,” says John Shaw, VP, Technology, Service Operations.

AI as a Core Part of the BlueFolder Platform

The launch of these two features reflects BlueFolder’s broader commitment to embedding AI throughout its field service management software as an integrated layer of intelligence that makes every workflow smarter. Rather than requiring teams to change how they work, BlueFolder’s AI capabilities are designed to surface the right information at the right moment automatically, within the tools that technicians, dispatchers, and managers already use every day.

“AI is transforming what’s possible in field service, and BlueFolder is answering that call. These features are the result of deep platform expertise and a clear vision for where the industry is headed. We’re embedding intelligence throughout the platform because we know it makes our customers more competitive, more efficient, and better positioned to grow,” says Stephen Myslicki, Group President of Field Services.

Availability

Both AI-Powered Customer Summaries and AI-Powered Field Notes Summarization are available now to BlueFolder customers as optional, easy-to-enable features within the platform. They are part of BlueFolder’s growing suite of AI-driven capabilities designed to help field service organizations operate more efficiently and scale with confidence.

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SOURCE BlueFolder

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