Connect with us

Technology

A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA!

Published

on

9TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)

KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ — AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspiration in relevant and practical solutions from these developments to steer transformation in customer experience; and this year’s CX Summit in Kuala Lumpur promises to deliver such.

With a star-cast speaker line-up led by Global CX Gurus, Ron Kaufman and Shep Hyken, and supported by highly reputed CX thought-leaders, the 9th Customer Experience (CX) Summit is expected to ignite strategic thinking and CX innovation for the audience into their Y2025/2026 plans.

In recognizing the importance of CX in the growing digital economy of Malaysia, the Contact Centre Association of Malaysia (CCAM) with the support of Malaysian Digital Economy Corporation (MDEC) is set to launch CX Malaysia at this year’s CX Summit in a special ceremony. CX Malaysia is positioned to be a think-tank to provide strategic leadership for CX innovation in Malaysia and steer the nation to be the centre of excellence in the region. The initial work carried out in CX Malaysia through its Research & Analytics partner, Twimbit, will be previewed with the audience at the CX Summit through a presentation on “State of CX in Malaysia” and the release of the 1st National CX Index (via classification of 100 Malaysia based brands).  This will be groundbreaking and a start of a new chapter in CX Malaysia.

The Summit to be held on 13-14 November at the Sunway Resort Hotel also promises truly insightful presentations, most notably the real transformation case studies from Pos Malaysia, Telekom Malaysia, Lazada, Malaysia Airlines, CIMB and RHB Bank while having more than 20 world-renowned digital solutions providers showcasing their latest in the specially created Digital CX Marketplace. The audience will have access to the latest and greatest in the digital space from partners like Genesys, NTT Data, ITAPPS, AWS, Vonage, Freshworks, NICE, O’Connor’s Engineering, Sprinklr, Zoom, Verint, Nubitel, Knowmax.ai, Soprano Design, Enghouse Interactive, Talkdesk, Atas Cloud, Oracle, Business Next and Orlig. Expect your technical needs to be met from all sides of CX, including omni-channel solutions, CRM systems, Text analytics, knowledge management, customer sentiment analysis, social customer management, quality assurance, data security but with a strong enforcement of AI this time around.

The 9th Annual CX Summit is happening on 13 and 14 November 2024 at the Sunway Resort Hotel, Greater Kuala Lumpur. 

“As we move towards the next chapter, we expand out from Contact Centre focus towards a more holistic view of customer experience.  We are a nation with strong skills in hospitality and customer service.  With the addition of new digital capabilities and through strong governmental initiatives, we can build a platform where Malaysian organizations can truly shine in terms of customer experience,” states CCAM President, Mr. Vigneswaran Sivalingam.

He further states, “The State of CX Research that we are undertaking with Twimbit will allow us to truly assess where organizations stand in their CX journey and where we need to build on the capabilities.  The first part is to evaluate organizations within the country, from here we hope to see how Malaysian organizations stand in a regional and then international standpoint. This is an ambitious, but necessary undertaking if we are to truly progress.”

CCAM, the organizing association of the CX Summit is working closely with the Malaysian Digital Economy Corporation (MDEC) and the Human Resource Development Corporation (HRDC) to make CX Summit the premier engagement of its sort in the region.

CX Summit is around the corner, register your seat today! Tickets are available through https://cxsummit.com.my/. HRDC claimable for local Malaysians under corporate attendance, priced at the best levels in this region at RM2,500.00 (domestic) / USD$600.00 (international).

Contact details of CCAM Secretariat  
Email address: ccam_secretariat@ccam.org.my
                           cxsummit@ccam.org.my 
Phone number: +6(03) 9779 5599

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/a-new-chapter-in-customer-experience-unfolds-in-malaysia-302296205.html

SOURCE Contact Centre Association of Malaysia (CCAM)

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

RTX’s Pratt & Whitney Valox™ 1500 Engine Completes Key Design Milestone

Published

on

By

Valox 1500 design set to deliver an optimal mix of affordability, performance and speed to market for autonomous platforms

LONDON, July 21, 2026 /PRNewswire/ — Farnborough International Airshow — Pratt & Whitney, an RTX (NYSE: RTX) business, has successfully completed a key design milestone for its Pratt & Whitney Valox™ 1500 engine, a new powerplant intended for semi-autonomous collaborative platforms. A comprehensive digital assessment confirms the design is on track to deliver an optimal mix of performance, affordability, and speed to market.

“This milestone reflects Pratt & Whitney’s agility and commitment to delivering critical capability to the warfighter at speed,” said Jill Albertelli, president of Pratt & Whitney’s Military Engines business. “By optimizing the engine design for reduced mission life and moving beyond traditional development timelines, our team is bringing forward a more affordable, scalable propulsion solution for emerging operational needs.”

Leveraging proactive investments in digital engineering, Pratt & Whitney has significantly de-risked the development timeline and is now focused on maturing the design for follow-on ground testing. In late 2025, Pratt & Whitney received a contract award valued at more than $10 million from the U.S. Air Force to advance the engine design.

Pratt & Whitney recently unveiled the Pratt & Whitney Valox™ engine family, which is engineered to deliver the speed, precision, and affordability required for modern collaborative combat systems and a broad range of emerging applications.

About Pratt & Whitney
Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for military, commercial and civil aviation customers. Since 1925, our engineers have pioneered the development of revolutionary aircraft propulsion technologies, and today we support more than 90,000 in-service engines through our global network of maintenance, repair and overhaul facilities.

About RTX
With more than 180,000 global employees, we push the limits of technology and science to redefine how we connect and protect our world. With industry-leading capabilities, we advance aviation, engineer integrated defense systems for operational success, and develop next-generation technology solutions and manufacturing to help global customers address their most critical challenges. The company, with 2025 sales of more than $88 billion, is headquartered in Arlington, Virginia.

For questions or to schedule an interview, please contact corporatepr@rtx.com

 

View original content:https://www.prnewswire.com/news-releases/rtxs-pratt–whitney-valox-1500-engine-completes-key-design-milestone-302830230.html

SOURCE RTX

Continue Reading

Technology

CLO zFab Kit Now Available Globally: AI-Powered Fabric Digitization, No CLO License Required

Published

on

By

Standalone solution available via CLO-SET brings fast and accurate cutting-edge fabric digitization technology to brands, vendors, fabric mills and supply chain partners worldwide

NEW YORK, July 21, 2026 /PRNewswire/ — CLO Virtual Fashion today announced the availability of the CLO zFab Kit, a revolutionary AI-powered fabric digitization solution, now available for order and shipping to customers worldwide. The biggest news for the industry: the CLO zFab Kit can operate as a standalone solution without needing access to the CLO software to operate. Brands, vendors, fabric mills, fabric agents, and supply chain partners can digitize fabrics with full accuracy and produce ready-to-use digital materials via the web using CLOFAB via CLO-SET; a CLO software license is not needed.

“We’ve been eager to come up with ways to address some of the pain points of fabric digitization that our users and clients were going through. Quality was inconsistent, devices were slow and difficult to operate, pricey and often locked behind specialist workflows,” said Justin Kim, 3D Design & Implementation at CLO. “The CLO zFab Kit closes the gap. And by making it truly standalone via the web on CLO-SET, we’re putting accurate digital fabric in reach of the entire supply chain, not just the design teams already using CLO.”

What the CLO zFab Kit Delivers

The CLO zFab Kit combines three pieces of purpose-built hardware (zFab Cutter, zFab Scanner and zFab Draper) with CLO’s AI-powered software to capture a fabric’s physical and visual properties from a single circular sample. The output is a high-fidelity digital fabric, including PBR maps and physical property data, ready to drop into any workflow.

Three things set it apart:

Superior Accuracy. Replaces error-prone manual measurement with a streamlined cutting, scanning and analysis system, producing digital fabrics that can effectively drive production decisions.AI-driven Automation. Powered by proprietary AI and trained on CLO and swatchbook’s extensive fabric dataset, the CLO zFab Kit speeds up digitization while keeping results consistent across operators and locations.Seamless Integration. Outputs work natively in CLO’s platform and export cleanly to other 3D environments – no rework, no format gymnastics.

 

Built for the Fashion Supply Chain

While the CLO zFab Kit perfectly complements design teams using the CLO software, it was purposefully built with fabric mills, vendors, sourcing teams, and material libraries in mind. By providing suppliers with the best tools to create high-quality digital fabrics quickly, easily and consistently, the CLO zFab Kit can help cut physical sample shipments, shortens material approval cycles, and gives everyone in the workflow chain cleaner and better data to decide and act with more confidence.

The CLO zFab Kit is available globally for ordering today. It does not require CLO licenses to operate and use. Pricing, configuration, demo requests, and how-to-use tutorials are available at zfabkit.clo3d.com

About CLO Virtual Fashion

CLO Virtual Fashion is the creator of CLO, the leading 3D fashion design software used and trusted by designers, small businesses, and titans of the fashion industry to achieve a seamless digital workflow. With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion’s mission is to empower users at every step of the garment journey, from concept to design, manufacturing to marketing, and fitting to styling. In addition to 3D garment design software, CLO Virtual Fashion’s products include CLO-SET (a cloud-based asset management and collaboration platform), CONNECT (a digital fashion hub and marketplace), and consumer-facing solutions such as e-commerce virtual fittings. CLO’s interconnected and ever-growing product ecosystem is built to power the future of everything related to garments.

View original content to download multimedia:https://www.prnewswire.com/news-releases/clo-zfab-kit-now-available-globally-ai-powered-fabric-digitization-no-clo-license-required-302830468.html

SOURCE CLO Virtual Fashion

Continue Reading

Technology

Arcfra Releases Neutree 1.1 to Help Enterprises Optimize GPU Utilization and Govern AI Inference at Scale

Published

on

By

SINGAPORE, July 21, 2026 /PRNewswire/ — Arcfra today announced the release of Neutree 1.1, a Model-as-a-Service platform for enterprise AI inference. The new version adds native GPU virtualization and expanded model governance capabilities, helping enterprises improve GPU utilization while managing model usage, quotas, access control, and security audits across AI applications.

As enterprise AI moves from pilots to production, organizations are running more diverse model workloads, including LLMs, OCR, ASR, embedding, rerank, and other task-specific models. GPU passthrough remains important for high-performance LLM inference, but lightweight and high-concurrency small models can leave GPU memory and compute capacity underused when each workload occupies a full GPU.

Neutree 1.1 adds native vGPU support on top of existing GPU passthrough and logical isolation capabilities. Users can enable GPU virtualization as needed and split GPU resources by memory and compute capacity, allowing one GPU to run multiple model instances for workloads such as OCR, speech, embedding, rerank, and multi-service concurrent inference. For performance-sensitive LLM workloads, users can continue using GPU passthrough to access full-card resources.

The release also provides a global view of node-level GPU usage, helping administrators allocate, schedule, and split resources based on actual demand. With hard-isolated resource partitioning, multiple model instances can run on the same GPU without interfering with each other, improving utilization while maintaining predictable service behavior.

Neutree 1.1 also extends its model gateway with a unified governance layer for internal and external models. As model services are connected to more business systems, platform teams need centralized visibility into usage, quotas, access permissions, and request-level traceability. Neutree helps teams manage token usage, request activity, API key quotas, rate limits, concurrency limits, model access scopes, access logs, and security audits without changing existing application calling patterns.

Neutree is a key component of Arcfra’s agentic AI infrastructure for AI inference. Together with Arcfra Enterprise Cloud Platform, it helps enterprises build production-grade, high-performance, and governable model inference infrastructure across compute, storage, Kubernetes, and observability layers.

Foxconn, the world’s largest electronics manufacturer, was among the first customers to try Neutree. By using its existing Arcfra infrastructure as a production-grade AI foundation, Foxconn adopted Neutree to streamline model delivery and unify compute and model resource management.

Neutree 1.1 is now open source on GitHub. For Neutree Enterprise, contact Arcfra.

View original content:https://www.prnewswire.com/apac/news-releases/arcfra-releases-neutree-1-1-to-help-enterprises-optimize-gpu-utilization-and-govern-ai-inference-at-scale-302830475.html

SOURCE Arcfra

Continue Reading

Trending