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Continuent Launches AI-powered Tungsten Copilot to Boost Issue Diagnosis and Customer Support Efficiency

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The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations.

SAN FRANCISCO, Nov. 26, 2024 /PRNewswire-PRWeb/ — Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB databases, today announced the launch of Tungsten Copilot, an AI-powered tool that enhances technical issue diagnosis and customer support efficiency. Tungsten Copilot is the first step in Continuent’s broader strategy to improve automation and integration within its customer service operations.

“We’re excited to launch Tungsten Copilot. It marks a significant step forward in streamlining our technical support through advanced AI-powered technologies,” said Eero Teerikorpi, founder and CEO of Continuent. “Tungsten Copilot not only enhances our ability to diagnose and resolve technical issues quickly, but it also represents our commitment to improving customer experiences through innovation. By automating key aspects of issue detection and analysis, we can reduce resolution times and ensure more accurate solutions. It enables our support team to work faster and more effectively in servicing our customers.”

Tungsten Copilot uses data from existing customer interactions, including emails and support tickets, as well as TPM (Trusted Platform Module) diag archives provided by customers. By analyzing these inputs through a command-line interface, Tungsten Copilot can rapidly identify the root causes of technical issues, determine whether more information is required to resolve the case and provide actionable next steps for resolution.

Tungsten Copilot is fully integrated with Zendesk and can also access customer diagnostics uploaded to Zendesk and Amazon Web Services’ S3 (Simple Storage Service). In a typical interaction, a Continuent analyst simply asks Copilot for the latest customer ticket. Copilot retrieves the ticket details from Zendesk, downloads and extracts the most recent diagnostic information associated with the ticket and performs an initial problem diagnosis–all within about a minute. This rapid analysis gives the analyst a strong starting point, often enabling quick resolution or significant progress toward solving the issue.

Tungsten Copilot’s key features include:

Root Cause Analysis: Copilot scans diagnostic files in a local directory, identifying issues and offering potential solutions.Agent Collaboration: Based on initial inputs, Copilot interacts with AI agents within the Tungsten Copilot application to request a further analysis on system health checks, disk space and memory issues, network and hostname problems, MySQL-specific issues, User error detection and system upgrades and configurations.Support Ticket Analysis: When customers submit tickets or ticket comments, Copilot analyzes the data to determine if additional information is needed. If necessary, Copilot prompts the customer to provide a TPM diagnostic archive, ensuring that all necessary information is available for a comprehensive analysis.Automated Zendesk Ticket Comments: Copilot automatically adds diagnostic results directly to the Zendesk ticket, streamlining the workflow and ensuring the support team and customers receive the insights they need quickly.

Tungsten Copilot also tackles common challenges in customer support. For example, customers operating in restricted environments often provide incomplete diagnostic information. Copilot is designed to understand and cater to such situations. It can detect when such cases occur and automatically request additional diagnostic files or problem report details.

In the near future, Continuent plans to introduce advanced features such as the ability to “remember” diagnostic information from previous cases. This feature will allow Copilot to compare current data with historical records, which will enhance the speed and accuracy of diagnoses. Looking further into the future, Continuent plans to provide a version of Tungsten Copilot designed for customer use. This advanced Copilot will interact directly with live clustering or replication environments to deliver timely, automated resolutions for common issues. When necessary, it will seamlessly submit support tickets and diagnostic files, ensuring proactive problem management.

About Continuent
Continuent is a leading provider of solutions for business-critical applications using MySQL and MariaDB databases, including cluster management, replication, and connectivity. Driving the deployment and management of open-source MySQL databases at scale, Continuent supports continuous global database operations with commercial-grade high availability, best-in-class disaster recovery, and seamless data distribution across multiple geographic regions. Whether on-premises, hybrid-cloud or multi-cloud, Continuent facilitates the integration of MySQL databases with various cloud platforms, ensuring optimal reliability and scalability in cloud-based deployments. Continuent safeguards more than $25 billion of its customers’ combined revenue, handling billions of transactions each year by SaaS applications, e-commerce platforms, financial services and telecom solutions. With roots in Finland and based in the San Francisco Bay Area, Continuent is trusted by Fortune 500 companies in North America and Europe across a wide range of industries, since 2004. For more information, visit https://www.continuent.com.

Media Contact

Michael Tebo, Gabriel Marketing Group (for Continuent), 571-835-8775, michaelt@gabrielmarketing.com

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SOURCE Gabriel Marketing Group (for Continuent)

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HelloNation Article Highlights Sterile Compounding and Medication Safety With Insights From Compounding Pharmacist Expert Laura Temple

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The article explains how sterile compounded medications are prepared to reduce the risk of contamination and support safe, customized treatments.

AZLE, Texas, July 21, 2026 /PRNewswire/ — What does sterile compounding mean for medication safety? HelloNation has published an article explaining how sterile compounding helps pharmacies prepare highly specialized medications while adhering to strict contamination-prevention procedures.

The article features insights from Laura Temple, Compounding Pharmacist Expert and Owner of Laura’s Pharmacy in Azle, Texas. It explains that sterile compounding is a specialized process for preparing medications in carefully controlled environments designed to reduce the risk of contamination. Sterile compounded medications are often used for injections, eye drops, IV medications, and other therapies that require the highest levels of cleanliness and precision.

The HelloNation article explains that sterile compounded medications differ from commercially manufactured drugs because they are prepared individually for a patient’s unique medical needs. Physicians may prescribe compounded prescriptions when a patient requires a customized dosage, a combination medication, or a treatment not commercially available. Because these medications often bypass the body’s natural defenses, medication safety depends on strict preparation standards throughout the compounding process.

The article describes how pharmacies that provide sterile compounding rely on cleanroom environments equipped with filtered-air systems, specialized equipment, and contamination-prevention protocols. Pharmacists and technicians follow detailed gowning, sterilization, and handwashing procedures before handling medication ingredients. These measures are designed to support medication safety by limiting exposure to bacteria, particles, and other contaminants.

According to the article, environmental monitoring also plays a critical role in sterile compounding. Temperature control, air quality testing, and routine equipment inspections help maintain consistent preparation standards. The article notes that sterile compounded medications may undergo additional quality assurance checks before being dispensed to patients. These procedures help support both treatment effectiveness and patient safety.

The HelloNation article also explains that pharmacies performing sterile compounding are expected to follow USP guidelines established for sterile preparation. These USP guidelines outline requirements for cleanroom pharmacy operations, environmental testing, employee training, and quality assurance practices. The article emphasizes that maintaining compliance with USP guidelines helps reinforce contamination prevention and consistent preparation standards for compounded prescriptions.

Patients seeking sterile compounded medications may also look for pharmacies that participate in accreditation programs or are overseen by state boards. The article explains that these programs review safety procedures, documentation practices, and facility standards to help maintain medication safety. Regular environmental monitoring and staff competency evaluations are also identified as important safeguards in sterile compounding operations.

The article further explains that communication between pharmacists, healthcare providers, and patients remains an important part of safe compounded prescriptions. Compounding pharmacists review prescriptions carefully, confirm dosing instructions, and evaluate ingredient compatibility before preparation begins. This collaborative approach supports medication safety by reducing the risk of errors and ensuring treatments meet individual patient needs.

The article concludes that sterile compounding continues to play an important role in healthcare, particularly for patients requiring customized therapies that are unavailable through traditional manufacturing channels. Whether preparing IV medications, injectable therapies, or other sterile compounded medications, pharmacies rely on contamination prevention procedures and strict preparation standards to support patient care. The article notes that understanding how sterile compounding works can help patients feel more informed about the safety measures involved in preparing specialized medications.

What Sterile Compounding Means for Medication Safety features insights from Laura Temple, a compounding pharmacist expert at Laura’s Pharmacy in Azle, Texas, on HelloNation.

About HelloNation

HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused publications and innovative “edvertising” approach, HelloNation delivers content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/hellonation-article-highlights-sterile-compounding-and-medication-safety-with-insights-from-compounding-pharmacist-expert-laura-temple-302831275.html

SOURCE HelloNation

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CIOs Forced to Rethink Manual Compliance Processes as Regulatory Complexity Rises, Says Info-Tech Research Group

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Regulatory demands are increasing in volume, complexity, and speed, leaving many organizations reliant on fragmented, manual approaches that slow response times and increase risk. New insights from Info-Tech Research Group show that organizations need to adopt more structured and scalable approaches to keep pace with regulatory change. The firm’s recently published blueprint, Build a Regulatory IT Response Engine, provides frameworks, tools, and step-by-step guidance to help organizations translate regulatory requirements into actionable IT controls and prioritized initiatives.

ARLINGTON, Va., July 21, 2026 /PRNewswire/ — Growing regulatory pressure across jurisdictions is forcing organizations to rethink how they interpret, prioritize, and execute compliance requirements. Many IT teams continue to operate with inconsistent processes and limited coordination, resulting in delayed initiatives and increased exposure to financial and reputational risk. Info-Tech’s blueprint, Build a Regulatory IT Response Engine, introduces a coordinated and repeatable approach to help IT leaders operationalize compliance and improve execution outcomes.

Info-Tech’s findings indicate that while organizations recognize the need for faster and more consistent regulatory response, they continue to face barriers such as fragmented interpretation of requirements, weak prioritization, and limited scalability. AI-enabled tools can help streamline analysis and accelerate response planning, but without a coordinated approach grounded in governance and human oversight, those benefits are difficult to realize.

“Regulatory response is becoming too complex to manage through disconnected, manual processes,” says Ahmad Jowhar, senior research analyst at Info-Tech Research Group. “IT leaders need a repeatable way to interpret requirements, prioritize action, and use AI to accelerate planning without losing the governance and oversight needed to execute effectively.”

Key Challenges IT Leaders Face in Regulatory Response

Despite ongoing investments in compliance, organizations continue to face systemic challenges that hinder effective execution. Info-Tech’s blueprint highlights several areas where IT and compliance leaders struggle most:

Fragmented and manual processes that slow regulatory interpretation and response.Inconsistent application of regulatory requirements across teams and jurisdictions.Poor prioritization of IT initiatives, leading to missed deadlines and duplicated effort.Limited scalability to manage increasing regulatory volume and complexity.Misalignment between compliance activities and broader business priorities.

Info-Tech’s Framework for Building a Regulatory IT Response Engine

To address these challenges, Info-Tech recommends a structured, AI-enabled approach that improves consistency, speed, and scalability. The firm’s Build a Regulatory IT Response Engine blueprint outlines the following key priorities for IT leaders:

Define the regulatory landscape: Establish organizational context, governance structures, and a centralized inventory of applicable regulations.Translate requirements into IT controls: Use AI-enabled analysis and structured assessments to convert regulatory obligations into actionable controls.Prioritize IT initiatives: Align initiatives based on cost, effort, impact, and regulatory timelines to reduce execution risk.Build and communicate a roadmap: Develop a clear, resource-aligned roadmap to guide execution and stakeholder alignment.Establish a repeatable process: Continuously monitor, adapt, and refine regulatory response capabilities to maintain compliance over time.

Organizations that adopt this structured approach can move from reactive compliance efforts to a more proactive and scalable model that shortens response timelines, reduces manual effort, and strengthens execution.

The firm’s Build a Regulatory IT Response Engine blueprint includes practical tools such as a Regulation Inventory Tool, a Regulatory Response IT Action Plan Tool, a Communication Deck Template, and a Compliance Program Framework. By applying these resources, IT leaders can standardize regulatory responses, improve prioritization, and help ensure compliance initiatives are executed on time and in alignment with business priorities.

For exclusive and timely commentary from Info-Tech’s experts, including Ahmad Jowhar, and access to the complete Build a Regulatory IT Response Engine blueprint, please contact pr@infotech.com.

About Info-Tech Research Group

Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

View original content to download multimedia:https://www.prnewswire.com/news-releases/cios-forced-to-rethink-manual-compliance-processes-as-regulatory-complexity-rises-says-info-tech-research-group-302831286.html

SOURCE Info-Tech Research Group

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Atomera to Announce Second Quarter 2026 Financial Results and Host Webinar on Tuesday, August 4, 2026

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LOS GATOS, Calif., July 21, 2026 /PRNewswire/ — Atomera Incorporated (NASDAQ: ATOM), a semiconductor materials and technology licensing company, announced today that it plans to release its second quarter 2026 financial results after the market closes on Tuesday, Aug. 4, 2026.

The company will host a live video Zoom webinar at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on Tuesday, Aug. 4, 2026, to discuss the results. The live webinar can be accessed through Atomera’s investor relations website at https://ir.atomera.com. A replay of the webcast will be available for 12 months. To pre-register for the webinar, use the following link.

https://atomera.zoom.us/webinar/register/WN_OJFbTWe1SIyV69LLdDadCw

About Atomera

Atomera Incorporated is a semiconductor materials and technology licensing company focused on deploying its proprietary, silicon-proven technology into the semiconductor industry. Atomera has developed Mears Silicon Technology™ (MST®), which increases performance and power efficiency in semiconductor transistors. MST can be implemented using equipment already deployed in semiconductor manufacturing facilities and is complementary to other nano-scaling technologies already in the semiconductor industry roadmap.  More information can be found at www.atomera.com 

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/atomera-to-announce-second-quarter-2026-financial-results-and-host-webinar-on-tuesday-august-4-2026-302830602.html

SOURCE Atomera Incorporated

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