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Continuent Launches AI-powered Tungsten Copilot to Boost Issue Diagnosis and Customer Support Efficiency

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The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations.

SAN FRANCISCO, Nov. 26, 2024 /PRNewswire-PRWeb/ — Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB databases, today announced the launch of Tungsten Copilot, an AI-powered tool that enhances technical issue diagnosis and customer support efficiency. Tungsten Copilot is the first step in Continuent’s broader strategy to improve automation and integration within its customer service operations.

“We’re excited to launch Tungsten Copilot. It marks a significant step forward in streamlining our technical support through advanced AI-powered technologies,” said Eero Teerikorpi, founder and CEO of Continuent. “Tungsten Copilot not only enhances our ability to diagnose and resolve technical issues quickly, but it also represents our commitment to improving customer experiences through innovation. By automating key aspects of issue detection and analysis, we can reduce resolution times and ensure more accurate solutions. It enables our support team to work faster and more effectively in servicing our customers.”

Tungsten Copilot uses data from existing customer interactions, including emails and support tickets, as well as TPM (Trusted Platform Module) diag archives provided by customers. By analyzing these inputs through a command-line interface, Tungsten Copilot can rapidly identify the root causes of technical issues, determine whether more information is required to resolve the case and provide actionable next steps for resolution.

Tungsten Copilot is fully integrated with Zendesk and can also access customer diagnostics uploaded to Zendesk and Amazon Web Services’ S3 (Simple Storage Service). In a typical interaction, a Continuent analyst simply asks Copilot for the latest customer ticket. Copilot retrieves the ticket details from Zendesk, downloads and extracts the most recent diagnostic information associated with the ticket and performs an initial problem diagnosis–all within about a minute. This rapid analysis gives the analyst a strong starting point, often enabling quick resolution or significant progress toward solving the issue.

Tungsten Copilot’s key features include:

Root Cause Analysis: Copilot scans diagnostic files in a local directory, identifying issues and offering potential solutions.Agent Collaboration: Based on initial inputs, Copilot interacts with AI agents within the Tungsten Copilot application to request a further analysis on system health checks, disk space and memory issues, network and hostname problems, MySQL-specific issues, User error detection and system upgrades and configurations.Support Ticket Analysis: When customers submit tickets or ticket comments, Copilot analyzes the data to determine if additional information is needed. If necessary, Copilot prompts the customer to provide a TPM diagnostic archive, ensuring that all necessary information is available for a comprehensive analysis.Automated Zendesk Ticket Comments: Copilot automatically adds diagnostic results directly to the Zendesk ticket, streamlining the workflow and ensuring the support team and customers receive the insights they need quickly.

Tungsten Copilot also tackles common challenges in customer support. For example, customers operating in restricted environments often provide incomplete diagnostic information. Copilot is designed to understand and cater to such situations. It can detect when such cases occur and automatically request additional diagnostic files or problem report details.

In the near future, Continuent plans to introduce advanced features such as the ability to “remember” diagnostic information from previous cases. This feature will allow Copilot to compare current data with historical records, which will enhance the speed and accuracy of diagnoses. Looking further into the future, Continuent plans to provide a version of Tungsten Copilot designed for customer use. This advanced Copilot will interact directly with live clustering or replication environments to deliver timely, automated resolutions for common issues. When necessary, it will seamlessly submit support tickets and diagnostic files, ensuring proactive problem management.

About Continuent
Continuent is a leading provider of solutions for business-critical applications using MySQL and MariaDB databases, including cluster management, replication, and connectivity. Driving the deployment and management of open-source MySQL databases at scale, Continuent supports continuous global database operations with commercial-grade high availability, best-in-class disaster recovery, and seamless data distribution across multiple geographic regions. Whether on-premises, hybrid-cloud or multi-cloud, Continuent facilitates the integration of MySQL databases with various cloud platforms, ensuring optimal reliability and scalability in cloud-based deployments. Continuent safeguards more than $25 billion of its customers’ combined revenue, handling billions of transactions each year by SaaS applications, e-commerce platforms, financial services and telecom solutions. With roots in Finland and based in the San Francisco Bay Area, Continuent is trusted by Fortune 500 companies in North America and Europe across a wide range of industries, since 2004. For more information, visit https://www.continuent.com.

Media Contact

Michael Tebo, Gabriel Marketing Group (for Continuent), 571-835-8775, michaelt@gabrielmarketing.com

View original content to download multimedia:https://www.prweb.com/releases/continuent-launches-ai-powered-tungsten-copilot-to-boost-issue-diagnosis-and-customer-support-efficiency-302316121.html

SOURCE Gabriel Marketing Group (for Continuent)

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Taiwan’s Smart Tolling Technology Goes Global as Thailand Launches AI-Powered M81 Motorway System

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TAIPEI, April 22, 2026 /PRNewswire/ — Sightings of electronic toll collection (ETC) gantries resembling those used on Taiwan’s freeways have recently drawn attention on social media along the Bangkok–Kanchanaburi highway. Far Eastern Electronic Toll Collection Co., Ltd. (FETC) confirmed that the system is part of Thailand’s newly launched M-Flow multi-lane free-flow tolling system on the Intercity Motorway No. 81 Bang Yai – Kanchanaburi Route (M81).

Developed in collaboration with FETC International (Thailand) Co., Ltd. (FETCi Thailand) and the BGSR81 Co., Ltd, the system has officially entered operation, marking a significant milestone in Thailand’s transition toward smart, digitally enabled highway infrastructure.

The launch also strengthens connectivity between Bangkok and Kanchanaburi, effectively creating a “one-day travel corridor” and supporting regional tourism and economic activity.

AI-Driven Tolling Cuts Travel Time to 48 Minutes

According to Kenny Chen, Managing Director of FETCi Thailand, the M81 project demonstrates the flexibility and scalability of Taiwan’s ETC technology in complex international environments.

FETCi Thailand led the design, installation, and implementation of the tolling system and its Traffic Operations Center (TOC). The platform integrates artificial intelligence (AI) and Internet of Things (IoT) technologies to enable data-driven traffic management and operational decision-making. It is also designed for future expansion, including applications such as weigh-in-motion enforcement.

Thailand’s diverse vehicle types and more complex license plate formats presented technical challenges. These were addressed through advanced AI-powered automatic license plate recognition (ALPR), ensuring high accuracy in vehicle identification. Combined with multiple digital payment options, the system allows vehicles to pass through toll points without stopping.

Since its launch, travel time between Bangkok and Kanchanaburi has been reduced from nearly two hours to approximately 48 minutes. Weekend traffic volumes have reached around 55,000 vehicles per day, improving both tourism access and logistics efficiency in western Thailand.

M9 Experience Highlights Strong Economic and Environmental Benefits

FETC has also supported Thailand’s Department of Highways (DOH) since 2022 in deploying and operating the M-Flow system on the M9 motorway, including gantry design and operational consulting.

According to DOH data, the system has increased traffic throughput fivefold and saves motorists an estimated 3.33 million hours annually. It has achieved a benefit-cost ratio of 6.94, meaning each dollar invested generates nearly seven dollars in overall societal value.

In environmental terms, the system reduces fuel consumption by approximately 13.91 million liters per year and cuts carbon emissions by more than 36,000 metric tons, contributing to more sustainable transportation.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/taiwans-smart-tolling-technology-goes-global-as-thailand-launches-ai-powered-m81-motorway-system-302748486.html

SOURCE FETC International

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Critical Link Launches World’s First AI-Driven SOM Recommendation Engine, Powered by Rapidflare

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Critical Link and Rapidflare have jointly launched the world’s first AI-driven System on Module Recommendation Engine. Engineers can now describe their requirements in plain language and receive accurate, tailored SOM recommendations in seconds. Together, the two companies are redefining how electronics teams discover and select embedded solutions.

SAN JOSE, Calif., April 21, 2026 /PRNewswire-PRWeb/ — Critical Link LLC, a leader in system-on-module solutions, has introduced the world’s first AI-driven System on Module Recommendation Engine, powered by Rapidflare’s Rapid Product Selection Agent. The new engine advances Critical Link’s mission to help customers bring embedded products to market faster and more cost-effectively.

Together, Rapidflare and Critical Link are combining their strengths to make the journey from concept to product faster, smarter, and more closely aligned with customer needs. – Amber Thousand, Sr. Director of Marketing, Critical Link

In the electronics industry, selecting the right product often requires manually comparing hundreds of pages of datasheets or relying on rigid parametric search tools. Critical Link’s SOM Recommendation Engine is set to change that. With Rapidflare’s conversational AI agent, customers can describe their requirements in natural language and receive tailored recommendations in a fraction of the time.

“For years customers have asked for a better way to find the right SOM for their application. Launching this AI-driven engine with Rapidflare’s technology is a game changer,” said Amber Thousand, Sr. Director of Marketing at Critical Link. “Their accuracy, domain expertise, and speed of integration made them the clear choice to support our mission.”

Unlike generic AI agents, Rapidflare’s technology is purpose-built for complex product selection workflows. It combines knowledge graph-based reasoning, domain-specific intelligence, and industry guardrails to deliver recommendations that are both fast and reliable for electronics teams.

“The best partnerships happen when your mission aligns with your partner’s mission,” said Navanee Sundaramoorthy, CEO and Founder at Rapidflare. “We’re proud to partner with Critical Link to help make SOM product selection more seamless, intuitive, and efficient for their team and customers.”

Beyond accelerating product selection, the AI engine gives engineers a new way to engage with Critical Link. “We’ve always offered thorough documentation and product support to customers via our website, our engineering wiki, and personal contact. Adding the SOM Recommendation Engine creates a more efficient path for self-discovery, which we see as a growing trend,” said Thousand. “Together, Rapidflare and Critical Link are combining their strengths to make the journey from concept to product faster, smarter, and more closely aligned with customer needs.”

To explore Critical Link’s SOM Recommendation Engine, visit https://www.criticallink.com/som-recommendation-ai-agent/.

To learn more about Rapidflare and its AI-powered product selection solutions, visit Rapidflare’s website: https://www.rapidflare.ai/

About Rapidflare

Rapidflare builds AI-powered domain specific agents for electronics, semiconductors, and other technically complex industries. Its product intelligence powered AI platform gives teams natural-language access to product and engineering knowledge, making it easier to find accurate answers, support customers, and move faster across critical workflows. Rapidflare multiplies the impact of GTM teams by making critical technical knowledge instantly accessible, helping sales, solutions engineering, product marketing, support, and customer success teams move faster and operate with confidence. For more information, visit rapidflare.ai

About Critical Link

Critical Link designs and manufactures CPU-based, FPGA-based, and DSP-based system-on-modules (SOMs) for industrial electronic applications. Its production-ready embedded solutions help customers bring products to market faster and at lower cost by reducing development complexity, risk, and time spent building core processing subsystems from scratch. With a focus on product quality, long-term availability, lifecycle support, and close customer engagement, Critical Link serves OEMs across a wide range of industrial and technically demanding applications. For more information, visit the website: criticallink.com

Media Contact

Balpreet, Rapidflare, 1 2068614231, balpreet@rapidflare.ai, rapidflare.ai

View original content to download multimedia:https://www.prweb.com/releases/critical-link-launches-worlds-first-ai-driven-som-recommendation-engine-powered-by-rapidflare-302749279.html

SOURCE Rapidflare

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COMAU SHOWCASES AUTOMATION SOLUTIONS FOR SOUTHEAST ASIA’S COMMERCIAL VEHICLE INDUSTRY AT GIICOMVEC 2026

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SHANGHAI, April 22, 2026 /PRNewswire/ — Comau participated in the Indonesia International Commercial Vehicle Expo (GIICOMVEC 2026), held in Jakarta, where it engaged with local OEMs and supply chain partners on manufacturing upgrades and the application of automation technologies. During the event, Comau presented its capabilities in body-in-white automation, flexible production systems for multi-model manufacturing, and digital manufacturing solutions, drawing on its experience in managing complex automotive production environments.

Through its participation at GIICOMVEC 2026, Comau further expanded its engagement with the Southeast Asian market. Leveraging its global project experience and strong presence in China, Comau supports complex, high-volume automotive production for both domestic and international OEMs, and combines this experience with local insights to address evolving regional manufacturing requirements.

GIICOMVEC 2026 featured 14 leading commercial vehicle brands from multiple regions, showcasing developments in light commercial vehicles, heavy-duty trucks, buses, and specialty vehicles. As demand continues to grow and industrial modernization accelerates, Indonesia is becoming an increasingly important production base and end market for commercial vehicles in Southeast Asia. At the same time, the expanding presence of Chinese automakers is contributing to a more competitive landscape and a shifting supplier ecosystem.

In this context, manufacturers are managing broader product portfolios and short production cycles. As a result, greater emphasis is being placed on automation solutions that enable efficient multi-model production, improve consistency in body-in-white manufacturing, and support the adoption of digital production management systems.

At the policy level, initiatives such as Making Indonesia 4.0 and the national push toward vehicle electrification are reinforcing the transition toward efficient and sustainable manufacturing. Comau’s proven track record in e-Mobility and battery assembly solutions further aligns with these developments, creating new opportunities to add value across the entire commercial vehicle value chain in Southeast Asia.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/comau-showcases-automation-solutions-for-southeast-asias-commercial-vehicle-industry-at-giicomvec-2026-302748494.html

SOURCE Comau

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