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Last Mile Delivery Market in North America to Grow by USD 18.78 Billion (2024-2028), Driven by US B2C E-Commerce and AI-Powered Market Evolution – Technavio

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NEW YORK, Dec. 10, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The last mile delivery market in north america size is estimated to grow by USD 18.78 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of  4.93%  during the forecast period. Growing B2C e-commerce industry in the US is driving market growth, with a trend towards strong focus on technological advances. However, operational challenges for last mile delivery companies  poses a challenge. Key market players include ArcBest Corp., Averitt Express Inc., AxleHire, C H Robinson Worldwide Inc., CMA CGM SA Group, CRST The Transportation Solution Inc., DDC Logistics Inc., Deutsche Bahn AG, DSV AS, FarEye Technologies Inc., FedEx Corp., GEODIS, J B Hunt Transport Services Inc., Llama Logisol Pvt. Ltd., Ryder System Inc., SEKO Logistics, SF Express Co. Ltd., Washington Express LLC, Werner Enterprises Inc., XPO Inc., and JungleWorks Inc..

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Last Mile Delivery Market In North America Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 4.93%

Market growth 2024-2028

USD 18.78 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

5.53

Regional analysis

North America

Performing market contribution

North America at 100%

Key countries

US, Canada, and Mexico

Key companies profiled

ArcBest Corp., Averitt Express Inc., AxleHire, C H Robinson Worldwide Inc., CMA CGM SA Group, CRST The Transportation Solution Inc., DDC Logistics Inc., Deutsche Bahn AG, DSV AS, FarEye Technologies Inc., FedEx Corp., GEODIS, J B Hunt Transport Services Inc., Llama Logisol Pvt. Ltd., Ryder System Inc., SEKO Logistics, SF Express Co. Ltd., Washington Express LLC, Werner Enterprises Inc., XPO Inc., and JungleWorks Inc.

Market Driver

Last mile delivery and logistics in North America are experiencing significant trends. The transportation hub and warehouse sectors are key players, managing the movement of goods from shipping activities to customers’ doorsteps. Weak infrastructure and logistics costs remain challenges, but technology adoption is paradigm-shifting. Autonomous delivery via motorcycles, LCVs, HCVs, drones, and delivery robots is on the rise. B2C deliveries dominate, with regular, same day, and express options for FMCG, healthcare, mails and packages, and cosmetic and international destinations. Technology, including cloud platforms, advanced sensors, and autonomous vehicles, is transforming the delivery process. Logistics professionals coordinate timely, satisfactory deliveries using cutting-edge systems, robotics, artificial intelligence, and advanced sensors. The shift to contactless delivery services and autonomous mobility, including 5G technology and unmanned vehicles, is shaping the future of last mile delivery. The supply chain, including warehousing, distribution, and fulfillment services, is adapting to these advancements, ensuring supply chain reliability and enhanced safety. The aviation industry, including fun flights, helicopters, and airplanes, is exploring aerial delivery drones for cargo and medications. The future of last mile delivery is an exciting blend of advanced technologies and human intervention. 

In the North American last mile delivery market, there is a significant trend toward utilizing technological advancements for real-time package tracking. Consumers can now manage and modify retail deliveries using accessible online tools, ensuring transparency and control over their package deliveries. However, for large or high-value packages, customers must collect these directly during delivery due to security concerns. This presents a challenge for delivery providers, leading them to offer web and mobile applications for managing the scheduling of such deliveries. These tools streamline the process and enhance the overall customer experience. 

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Market Challenges

Last mile delivery in North America faces several challenges in the logistics sector. Weak infrastructure and high logistics costs are major hurdles for transportation hubs and warehouses looking to deliver goods to their destination. Shipping expenses are a significant concern for trade activities, especially for B2C deliveries of FMCG, healthcare, mails and packages, and online grocery stores. The postal address system can be complex, leading to delays and errors in delivery. Autonomous delivery and a multi-modal system are being explored to improve efficiency and reduce costs. Regular, same day, and express deliveries require different delivery modes and vehicles, including motorcycles, LCVs, HCVs, drones, and delivery robots. Technology adoption, such as cloud platforms, advanced sensors, and autonomous vehicles, is a paradigm shift in the last mile delivery process. Delivery robots and autonomous guided vehicles are being used for contactless delivery services. The use of advanced electronics, power sources, and data gathering and processing technologies is essential for timely and satisfactory deliveries. The logistics industry is adapting to traffic management, environmental friendliness, and safety concerns, using technologies like LiDAR, radar, and cameras. The aviation industry is exploring the use of drones for aerial delivery and safety drones. The use of autonomous mobility, such as self-driving trucks and unmanned vehicles, is also increasing. However, there are challenges with restricted airspace and the need for Unmanned Traffic Management. The logistics professionals are focusing on supply chain reliability, technology adoption, and coordination to ensure efficient and cost-effective last mile delivery. The use of advanced sensors, passive and active, and traffic intensity data is essential for optimizing delivery routes and reducing shipping costs. Shopping behavior and environmental concerns are also driving the adoption of more environmentally friendly delivery vehicles and technologies.Last mile delivery in North America faces the challenge of maintaining profitability while ensuring transparency and enhancing efficiency. Unlike long-distance transportation, last mile delivery involves individual deliveries to numerous locations within a region, leading to significant labor and fuel costs. Intense competition among last mile delivery companies primarily revolves around pricing and delivery time. Efficiently managing these costs and optimizing delivery routes can help companies stay competitive in this market.

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Segment Overview 

This last mile delivery market in North America report extensively covers market segmentation by  

Product 1.1 B2C1.2 B2BVehicle Type2.1 Large OEMs2.2 Custom vehicle OEMsGeography 3.1 North America

1.1 B2C-  Last mile delivery in North America for Business-to-Consumer (B2C) transactions refers to transporting goods from distribution centers or retail stores directly to consumers’ locations. Consumers increasingly demand faster and more convenient delivery options, leading to the popularity of same-day or next-day deliveries with specific delivery windows or locations. B2C last mile delivery poses challenges for operators due to the individual delivery requirements compared to Business-to-Business (B2B) deliveries. However, the B2C segment of the last mile delivery market has experienced significant growth in recent years, driven by the increasing popularity of B2C services. To meet consumer expectations, last mile delivery operators offer new services like next-day delivery, same-day delivery, and package returns. Real-time shipment tracking and package delivery status updates are also available for B2C customers. Vendors utilize big data and consumer analytics to optimize delivery times and enhance the consumer experience. DHL, for instance, uses big data along with real-time road, weather, and traffic information to optimize delivery routes for faster deliveries. Additionally, historical purchase data is used to dispatch forward inventory, reducing pre-last mile logistics time and improving delivery efficiency. These factors contribute to the growth of the B2C segment of the North American last mile delivery market.

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Research Analysis

Last Mile Delivery, also known as the final leg of the supply chain, refers to the transportation of goods from a transportation hub or warehouse to the end customer. This critical stage of the logistics process is often the most costly and complex due to the increasing volume of e-commerce sales and customer expectations for fast and affordable shipping. The last mile delivery market in North America is witnessing significant innovation, with companies exploring various solutions to reduce shipping expenses. These include the use of drones for aerial delivery, ground delivery vehicles equipped with advanced sensors and self-driving capabilities, and humanoid robots for contactless delivery services. Additionally, cloud platforms and artificial intelligence are being utilized to optimize routes and improve delivery accuracy. Enhanced safety features, such as cameras, radar, and LiDAR, are also being integrated to ensure secure and efficient last mile delivery. Overall, the last mile delivery market in North America is undergoing a technological revolution to meet the growing demands of online shopping and product delivery services.

Market Research Overview

Last mile delivery refers to the final leg of the supply chain journey, transporting goods from a transportation hub or warehouse to their final destination, typically a consumer’s doorstep. This critical phase of logistics involves managing delivery vehicles, coordinating timely and satisfactory deliveries, and ensuring efficient distribution and fulfillment services. Weak infrastructure and high logistics costs are challenges in last mile delivery, particularly in North America. However, advancements in technology, such as autonomous delivery systems and multi-modal transportation, are transforming the last mile landscape. B2C deliveries, including mails and packages, FMCG, healthcare, and online shopping, dominate last mile delivery activities. Regular, same day, and express delivery modes cater to various customer needs. Delivery vehicles, from motorcycles and light commercial vehicles (LCVs) to heavy commercial vehicles (HCVs) and drones, are used for last mile delivery. Autonomous delivery technologies, such as delivery robots and drones, are gaining popularity for their efficiency and environmental friendliness. The rise of online shopping and the increasing importance of supply chain reliability have led to the adoption of cutting-edge systems, including cloud platforms, advanced sensors, and robotics, to optimize the last mile delivery process. Logistics professionals are leveraging technology, such as autonomous vehicles, autonomous guided vehicles, and unmanned traffic management systems, to enhance safety, reduce shipping costs, and improve delivery process coordination. The last mile delivery market in North America is undergoing a paradigm shift, with a focus on advanced sensors, artificial intelligence, and self-driving vehicles to streamline the delivery process and meet the evolving needs of consumers and businesses.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ProductB2CB2BVehicle TypeLarge OEMsCustom Vehicle OEMsGeographyNorth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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Care Career Announces Acquisition of MAS Medical Staffing, Completing Its First Acquisition Phase and Expanding Annual Revenue Beyond $150 Million, with a Path to Exceed a Quarter Billion by the End of 2026 Through Additional Acquisitions and Organic Growth

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WOODBRIDGE, N.J., July 24, 2026 /PRNewswire/ — Care Career, a rapidly growing healthcare workforce technology organization, today announced the acquisition of MAS Medical Staffing, one of the Northeast’s leading healthcare workforce organizations. Financial terms of the transaction were not disclosed.

The acquisition represents Care Career’s seventh strategic acquisition in the past 24 months, further strengthening the company’s position as one of the largest healthcare workforce organizations in the United States while accelerating its strategy to redefine the future of healthcare workforce management through artificial intelligence, enterprise technology, and workforce innovation.

MAS Medical Staffing has built an outstanding reputation for delivering high-quality workforce solutions through strong client relationships, exceptional clinician engagement, and deep regional expertise throughout the Northeastern United States. The acquisition significantly expands Care Career’s geographic footprint while broadening its access to healthcare professionals, client relationships, workforce data, and regional market intelligence.

Care Career is building a technology-enabled workforce ecosystem powered by its AI-powered workforce platform, where every acquisition contributes not only additional market presence, but also expanded data, enhanced artificial intelligence capabilities, digital innovation, and operational scale that continuously improve the experience for clients and clinicians alike. As the platform grows, every clinician engagement, client interaction, credential, placement, and workforce trend strengthens the intelligence of Career’s technology, creating a continuously improving ecosystem designed to deliver faster, smarter, and more effective workforce solutions.

The acquisition also brings MAS Medical Staffing’s MAESTRA® engagement technology, along with its client relationships and clinician network, directly onto Career’s AI-powered workforce platform. MAESTRA’s scheduling, credentialing, and communication capabilities will be integrated into Care Career’s existing technology stack, further enhancing clinician engagement across onboarding, scheduling, and career management while providing healthcare organizations with greater workforce visibility and operational efficiency.

“Our vision is to build the AI-powered infrastructure that modernizes healthcare workforce management,” said Siva Konatham, Group President and Chief Executive Officer of Care Career. “Under my leadership, Care Career is focused on transforming a fragmented, labor-intensive industry into a data-driven, technology-enabled ecosystem that improves speed, efficiency, and workforce visibility for healthcare providers. Each acquisition strengthens our platform intelligence, expands our scale, and enhances our margin potential. By integrating advanced analytics, AI automation, and digital engagement tools, we are not just growing revenue—we are building a smarter, more scalable model positioned to lead the next era of healthcare workforce solutions.”

The combined organization will leverage expanded recruiting resources, centralized credentialing, advanced workforce analytics, AI-enabled automation, and digital engagement technologies—all powered by Care Career’s AI-powered workforce platform—to deliver broader recruiting capabilities, faster response times, enhanced workforce insights, and expanded national coverage. Clinicians will benefit from a seamless digital experience that simplifies every stage of their careers—from job discovery and credentialing to onboarding, scheduling, communication, and long-term career development.

With seven strategic acquisitions completed in less than two years, representing the first round of acquisitions now totaling more than $150 million in annual revenue, Care Career has rapidly expanded its national presence while executing a disciplined growth strategy focused on technology integration, operational excellence, and workforce innovation. The company has also signed additional Letters of Intent with other entities with expected close dates in the third quarter of 2026. Upon completion of these transactions, coupled with organic growth, Care Career expects consolidated annual revenue to exceed a quarter of a billion dollars by the end of 2026.

The addition of MAS Medical Staffing further strengthens the organization’s ability to serve healthcare systems, hospitals, long-term care providers, outpatient facilities, and other healthcare organizations across an increasingly diverse geographic footprint.

“The healthcare workforce industry is entering a new era where technology, artificial intelligence, and data-driven decision-making will define the market leaders,” Konatham added. “Every acquisition we complete expands the intelligence of our AI-powered workforce platform, enhances the value we deliver to our clients, and creates more opportunities for clinicians. We believe the combination of exceptional people, innovative technology, and strategic scale positions Care Career to lead the next generation of healthcare workforce solutions.”

About Care Career

Care Career is a technology-enabled healthcare workforce solutions company dedicated to transforming how healthcare organizations recruit, engage, credential, deploy, and retain clinical talent. Powered by its proprietary AI-powered workforce platform and supported by advanced artificial intelligence, enterprise technology, and workforce analytics, Care Career is building an intelligent healthcare workforce ecosystem that connects providers and clinicians more efficiently while improving workforce performance, operational effectiveness, and patient care. Following seven strategic acquisitions over the past 24 months the first round of acquisitions totaling more than $150 million in annual revenue and with additional signed LOIs under contract expected to complete shortly, positioning the company to surpass a quarter of a billion dollars in consolidated annual revenue by the end of 2026, Care Career has become one of the nation’s largest and fastest-growing healthcare workforce organizations, serving healthcare providers and clinicians across the United States.

About MAS Medical Staffing

MAS Medical Staffing is a premier healthcare workforce organization recognized for exceptional service, strong client partnerships, and a commitment to connecting healthcare professionals with rewarding career opportunities. With an established presence throughout the Northeastern United States, MAS Medical Staffing has earned a reputation for quality, responsiveness, and delivering workforce solutions that help healthcare providers meet their evolving workforce needs while supporting clinicians throughout every stage of their careers.

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SOURCE Care Career

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PointsKash Demonstrates How Businesses Can Build on Bitcoin Without Burdening the Blockchain

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As industry debate surrounding Bitcoin Improvement Proposal (BIP-110) intensifies, PointsKash unveils an architecture designed to work regardless of the proposal’s outcome.

SCOTTSDALE, Ariz., July 24, 2026 /PRNewswire/ — As the global Bitcoin community debates Bitcoin Improvement Proposal 110 (BIP-110) and the future of data stored on the Bitcoin blockchain, PointsKash, Inc. today announced that its next-generation kiosk infrastructure was intentionally designed to operate efficiently under any outcome of the proposal.

Rather than storing operational data directly on the Bitcoin blockchain, PointsKash utilizes a layered architecture that combines Bitcoin‘s unmatched security with modern decentralized communications technology. Every transaction, machine event, system update, and operational record generated across the PointsKash network is cryptographically verified, securely maintained off-chain, and anchored to the Bitcoin blockchain through a single immutable cryptographic proof.

This approach allows thousands of operational events to be permanently verified while utilizing only a minimal amount of blockchain data.

As discussion surrounding BIP-110 has intensified across the digital asset industry, PointsKash believes the debate does not require choosing between innovation and responsible blockchain stewardship.

“The industry has been debating whether businesses can build meaningful applications on Bitcoin without unnecessarily consuming blockchain space,” said Michael Herron, Chief Executive Officer of PointsKash. “We believe we’ve demonstrated that the answer is yes. Bitcoin provides the world’s most trusted immutable timestamp and security layer, while higher-volume operational data belongs on technologies specifically designed to manage it. By combining both, we’ve built an architecture that is scalable, transparent, and future-ready regardless of how the BIP-110 discussion ultimately evolves.”

The company’s infrastructure assigns every kiosk its own unique cryptographic identity, allowing each machine to securely authenticate every transaction and operational event. Those records are then independently verifiable through cryptographic proofs while remaining resistant to alteration or manipulation—even by PointsKash itself.

According to the company, this architecture delivers several significant advantages:

Mathematically verifiable transaction records for regulators, banking partners, auditors, and enterprise customers.Improved network reliability, allowing kiosks to continue operating during temporary connectivity interruptions without losing transaction history.Enhanced cybersecurity, with every machine maintaining its own authenticated identity and secure communications.A scalable blockchain architecture that minimizes on-chain data while preserving complete auditability.

Bitcoin was created to provide trust, security, and permanence—not to become a storage system for every piece of application data,” Herron added. “Our philosophy has always been simple: use Bitcoin for what it does better than anyone else—creating immutable proof that records have never been altered—and leverage modern decentralized technologies for everything else. We believe that’s the future of enterprise blockchain infrastructure.”

PointsKash believes this architecture positions the company among a new generation of fintech innovators utilizing Bitcoin as a secure trust layer while developing scalable financial applications for enterprise deployment.

The technology also establishes the foundation for future blockchain-based financial products currently under development, including enhanced digital audit capabilities, verifiable financial records, enterprise licensing opportunities, and next-generation digital asset infrastructure.

As the Bitcoin ecosystem continues to mature, PointsKash believes its technology demonstrates that responsible innovation and blockchain scalability can successfully coexist—providing enterprise organizations with the confidence to build on Bitcoin without contributing unnecessary data to the network.

About PointsKash, Inc.

PointsKash, Inc. is a financial technology company developing an integrated ecosystem of AI-enabled self-service financial centers, digital banking, digital payment solutions, cryptocurrency services, loyalty rewards, enterprise merchant technologies, and mobile financial applications. Through proprietary software, Artificial Intelligence, and strategic partnerships, PointsKash is building innovative financial solutions designed to empower consumers, merchants, and enterprise organizations throughout North America.

For more information, visit www.pointskash.com.

Media Contact

PointsKash, Inc.
Investor Relations
info@pointskash.com
www.pointskash.com

Forward-Looking Statements

This press release contains forward-looking statements regarding anticipated technology integrations, Artificial Intelligence initiatives, product development, future commercialization plans, expected operational efficiencies, business strategy, and future growth. These statements are based on current expectations and involve risks and uncertainties that could cause actual results to differ materially from those expressed or implied. Factors that could affect actual results include, but are not limited to, technology development timelines, integration efforts, financing, regulatory developments, market conditions, and other risks facing the Company. PointsKash undertakes no obligation to update any forward-looking statements except as required by applicable law.

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SOURCE PointsKash Inc.

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As ADA Anniversary Approaches, University of Phoenix Survey Highlights AI’s Potential to Advance Accessibility in Work and Learning

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Survey conducted by The Harris Poll on behalf of University of Phoenix finds among those already using AI in the workplace, 60% say AI has improved their knowledge of and ability to use accessibility standards and guidelines.

PHOENIX, July 24, 2026 /PRNewswire/ — As artificial intelligence becomes part of how people work, learn and solve problems, a new University of Phoenix survey conducted by The Harris Poll finds that recent working learners see meaningful opportunities for AI to support accessibility. The survey was designed to understand the impact of AI in the workplace and learning environments on accessibility, defined as ensuring digital content, tools and resources, including AI tools and output, are usable by people with different abilities through inclusive design, use of assistive technology or conformance with accessibility standards, such as the Web Content Accessibility Guidelines (WCAG). The findings are being released ahead of the 36th anniversary of the Americans with Disabilities Act (ADA) on July 26.

The survey, conducted among 1,019 U.S. employed adults who completed a professionally presented training or school course in the past 12 months (“recent working learners”), found that, among workers already using AI in the workplace, 3 in 5 (60%) say AI has improved their knowledge of and ability to use accessibility standards and guidelines, including nearly 1 in 5 (19%) who report significant improvement. 

While the findings point to optimism about AI’s accessibility potential, they also reveal an opportunity for clearer organizational guidance: 45% of respondents say accessibility is absent from, unclear in, or they are uncertain whether it is covered by their workplace AI policies.

“The reality is that accessibility benefits everyone,” shares Kelly Hermann, Vice President of Accessibility and Student Affairs at University of Phoenix. “If accessibility is built in from the beginning, organizations are more likely to create AI-enabled environments that are universally usable. Clearer content, better summaries, accurate captions, and multiple formats can help workers and learners with disabilities, but they also help busy adults, multilingual learners, mobile users, and anyone trying to absorb information quickly.”

Key findings from the survey include:

Workers see AI’s accessibility potential: 89% of recent working learners identify workflows that could benefit from AI and accessibility tools, especially creating accessible documents, presentations, websites or learning materials (38%), presenting information in different formats such as plain language, audio, summaries or translations (33%), and training employees or learners on accessibility practices (30%).AI may help build accessibility awareness: Among those already using AI in the workplace, 60% say AI has improved their knowledge of and ability to use accessibility standards and guidelines.Accessibility is not always clear in workplace AI policies: 45% of recent working learners say accessibility is absent from, unclear in, or they are uncertain whether it is covered by their workplace AI policies.AI tools may not yet fully support different access needs: Among those who use workplace AI tools, only about a quarter of survey respondents (27%) say AI tools available through their workplace or professional learning environment support people with disabilities very well.Human oversight remains important: 36% of recent working learners say human review for important decisions or high-impact work should be part of responsible AI use at work or school.Workers also recognize how AI and accessibility can have an impact on their own career journey: 90% of recent working learners identify AI and accessibility skills that would be valuable in their current or desired career field, including 45% who see value in understanding when AI-generated content needs human review.

Why accessibility is essential to responsible AI adoption

As AI tools are used to draft documents, summarize information, generate captions and transcripts, create image descriptions, support learning and assist with workplace tasks, accessibility becomes central to responsible use. Poorly implemented AI can also create or amplify barriers, including inaccessible content, inaccurate summaries, biased outputs and tools that do not work effectively with assistive technologies.

“Responsible AI is not only about productivity,” Hermann said. “It is about whether the technology works for the people who need to use it. AI can help create more accessible materials and more flexible ways to engage with information, but it still requires clear policies, practical training and human judgment to make sure the outputs are accurate, applicable and usable.”

What the findings mean for employers and educators

The survey suggests that organizations have an opportunity to align AI adoption with supportive design, accessibility practices and workforce training. Employers and educators can take immediate steps by:

Naming accessibility directly in AI policies and guidance.Choosing AI tools with accessibility and assistive technology compatibility in mind.Training workers and learners to create, check and improve accessible AI-generated content.Making support pathways clear for people who experience barriers using AI tools.Keeping human review in place for important decisions, high-impact work and accessibility-sensitive outputs.

The survey also found workers want practical AI training. The most helpful resources identified by recent working learners include real-world examples from their field or industry (36%), hands-on practice using realistic workplace scenarios (34%) and step-by-step demonstrations of common tasks (33%).

Accessibility insights from University of Phoenix

Hermann shared the survey findings ahead of the ADA anniversary in recent media interviews. Hermann oversees the University’s accessibility initiative, including evaluation and remediation of curricular resources, the Center for Access, Resources, Engagement and Support Services (CARES), and the Office of Collaborative Learning and Educational Engagement. Her work focuses on fostering accessible and welcoming educational environments for students, faculty and staff.

Hermann’s office at University of Phoenix also convenes accessibility conversations through initiatives such as Access Amplified™, a free, annual virtual event focused on advancing digital accessibility in web development. The event brings together engineers, developers, designers, content authors and digital strategists for practical strategies and human-centered conversations that address the gap between coding practices and how users with assistive technology experience the web.

About the survey

The survey was conducted online within the United States by The Harris Poll on behalf of University of Phoenix from June 22–29, 2026, among 1,019 employed adults ages 18 and older who have taken a professionally presented training or a school course in the past 12 months, referred to as “recent working learners.” Data were weighted where necessary by age, gender, race/ethnicity, region, education, employment, marital status, household size, household income and smoking status to bring them in line with their actual proportions in the population.

Respondents for this survey were selected from among those who have agreed to participate in surveys. The sampling precision of Harris online polls is measured by using a Bayesian credible interval. For this study, the sample data is accurate to within +/- 3.8 percentage points using a 95% confidence level. This credible interval will be wider among subsets of the surveyed population of interest.

Review the complete survey at phoenix.edu/aiaccessibility.

About University of Phoenix

University of Phoenix is Built for Real Life. 50 Years Strong. The University innovates to help working adults enhance their careers and develop skills in a rapidly changing world through flexible online learning, relevant courses, academic AI pillars, and skills-mapped curriculum for associate, bachelor’s and master’s degree programs. Active students and alumni have access to Career Services for Life® resources including career guidance and tools. For more information, visit phoenix.edu. 

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SOURCE University of Phoenix

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