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Inaugural “State of CX Malaysia” Research Reveals Opportunities in Customer Experience for Malaysia

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KUALA LUMPUR, Malaysia, Dec. 19, 2024 /PRNewswire/ — CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the “State of CX Malaysia 2024” report, the first comprehensive study benchmarking customer experience excellence across Malaysian enterprises.

This first-of-its-kind research and report evaluates 100 brands and companies in the Malaysian consumer space using the Twimbit CX Stars Methodology. The consolidated scores provide a baseline standard for the Malaysia CX Index which will set a barometer for continuous transformation in CX excellence. 

Key Findings:

The Malaysia CX Index stands at 3.61 out of 5.0, showcasing a strong foundation in customer experience deliveryDigital e-commerce (4.03), Digital Banks & Financial Services (3.80), and Property Development (3.73) sectors emerge as industry leadersTop performers include Petronas, Shopee, Grab, DHL, FedEx, AIA Malaysia, Gamuda Land, Maybank, Etiqa Insurance, Tune Protect and Touch’nGo Digital, setting new benchmarks in customer experience excellenceThe study identifies significant investment in digital transformation, with leading companies leveraging AI and personalization to enhance customer experiences

Vigneswaran Sivalingam, President of CCAM (Contact Centre Association of Malaysia), emphasized the importance of this milestone: “As we advance towards the nation’s vision of a civilized, skilled, and inclusive society, excellence in customer experience becomes not just an advantage, but a necessity. Our businesses must evolve from being merely digital to being experience-centric in the digital age.”

Manoj Menon, Founder & CEO of Twimbit, highlighted: “The report’s findings demonstrate Malaysia’s strong foundation in customer experience. With an average score of 3.61, Malaysian companies are showing remarkable progress in transforming customer interactions across digital and traditional channels.”

The “State of CX in Malaysia” research and report is based on a comprehensive benchmarking framework evaluating companies over 60 parameters across four key dimensions which include Digital Experience, Service Experience, Brand Experience and Employee Experience.

The report also outlines a Vision 2030 and future outlook for Malaysia’s CX leadership, emphasizing the critical areas of opportunities. Some of the key points include integration of AI and machine learning in customer service, enhanced personalization across all customer engagement touchpoints and strengthened employee experience as a driver of customer experience. This research and report is designed to be CX Malaysia’s effort to create a baseline reference for the Customer Experience transformation in the country through the measurements in the Malaysian CX index. 

The complete report is available upon request from the CCAM Secretariat. CX Malaysia, a chapter of CCAM will organise a tour of the State of CX in Malaysia research through monthly roundtables. These sessions will provide best practice sharing and dialogues to help elevate the customer experience standards here in Malaysia.

About CX Malaysia: CX Malaysia is a newly minted body that is a chapter of the Contact Centre Association of Malaysia (CCAM). The objective of CX Malaysia is to advance customer experience excellence in Malaysia through leaders, experts and practitioners across multiple verticals that includes Service, Strategy, Technology, Marketing and Human Resources.

About Twimbit: Twimbit is a research and advisory firm specializing in digital transformation and customer experience, known for its innovative methodologies and actionable insights.

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SOURCE Contact Centre Association of Malaysia (ccam)

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Shui On Land Named Among TIME’s World’s Most Impactful Companies 2026

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First and Only Chinese Property Company to Receive This Global Honour

“Xintiandi Communities set a global benchmark for urban development by sustainably balancing historical heritage, future development needs with environmental sustainability. ”  — Stephanie Lo, Vice Chairman of Shui On Land

SHANGHAI, Aug. 2, 2026 /PRNewswire/ — Shui On Land Limited (Stock Code: 272) has been named among TIME’s inaugural “World’s Most Impactful Companies” list for 2026, making it the first and only Chinese real estate developer to receive this prestigious recognition.

The World’s Most Impactful Companies list quantitatively assesses companies’ contributions across Society, Environment, Health, and Knowledge, measuring how core business activities align with the United Nations Sustainable Development Goals (SDGs). Launched by TIME in partnership with Statista, the list uses a data-driven methodology built on the Upright Project’s Net Impact Model – which draws on over 200 million scientific articles and public statistical databases from the World Bank, WHO, OECD, IPCC, and other authoritative sources.

Shui On Land’s inclusion demonstrates its position as a global pioneer in developing and operating sustainable communities. With cities home to 45% of the world’s population—a share that continues to grow, particularly in Asia—and accounting for an estimated 70% of global carbon emissions, sustainable urban solutions have become a critical global imperative. Shui On Land’s long-standing practice is a direct response to this imperative.

Xintiandi Communities: Setting a Global Benchmark in Sustainable Communities Development and Operations

China’s rapid urbanisation in the last thirty years has created a tremendous need to develop vibrant, healthy, sustainable communities as building blocks of thriving cities. At the same time, heritage preservation and urban regeneration have become ever more important as part of urban solutions to create holistic and fulfilling lifestyles. Shui On Land’s “Xintiandi communities” have set global benchmarks for building vibrant communities and creating landmark places. The Company pioneered the development of master-planned, mixed-use, culturally sensitive communities with placemaking at their core. This has yielded award-winning landmark communities in Shanghai, Wuhan, Chongqing and Foshan, offering a diversified portfolio of community models including Greater Xintiandi Community, Neighbourhood Community, Urban Retreat Community and Knowledge Community – each tailored to local context.

Ms. Stephanie Lo, Vice Chairman of Shui On Land, commented: “Thriving cities are made of vibrant communities, not buildings. We are dedicated to building resilient and culturally diverse urban communities that bring heritage to life. We have always believed a community’s true value lies in whether people choose to stay and build their lives here, generation after generation, and this intergenerational continuity is rooted in economic, social, cultural, and environmental sustainability.

This recognition from TIME represents authoritative global validation of Shui On’s approach to urban regeneration in China. We remain committed to a human-centric approach, opening up new possibilities for diverse ways of living, and shaping communities into self-sustaining, resilient, and enduring urban environments. By sustainably balancing historical heritage, future development needs with environmental sustainability, we provide exemplary solutions for cities—solutions that stand the test of time. “

Sustainability Leadership Affirmed: The 5C Sustainability Strategy in Action

This accolade affirms Shui On Land’s long-standing commitment to sustainable development. The Company drives sustainability through its “5C Sustainability Strategy”, encompassing five pillars: Community, Clean, Culture, Care, and Corporate Governance. This framework translates principles into concrete actions, supporting Shui On Land’s low-carbon, climate-resilient, healthy and vibrant community development.

Shui On Land has been a pioneer in adopting the Science-based Targets Initiative (SBTi) and implementing carbon-reduction measures across its developments and operations, from renewable electricity to low-carbon building materials. For example, its flagship Shanghai Xintiandi has adopted 100% renewable electricity across all its operating properties since July 2024. Shui On has also partnered with the U.S. Green Building Council (USGBC) to launch the industry’s first “Deep Green Lease” for office spaces in China, engaging tenants in emissions reduction across the entire community ecosystem. As a result, from a 2019 baseline, it cut Scope 1 and 2 carbon intensity by 57% and Scope 3 tenant carbon intensity by 32% in 2025. Beyond decarbonisation, Shui On Land also activates its communities through cultural and sports programmes that foster vibrant, healthy community life, tangibly benefiting tenants and customers and the wider public.

The recognition reinforces Shui On Land’s long-standing belief that sustainability is fundamental to creating places that endure. As cities around the world confront the dual challenges of urban regeneration and climate resilience, Shui On Land will continue to respond with systemic innovation – ensuring that every community it creates becomes a vibrant, inclusive, and sustainable place where people and nature thrive together.

-END-

About Shui On Land

Founded in 2004, Shui On Land (Stock Code: 272) is a leading urban solution provider in China, offering a diverse portfolio in top tier cities across the country with two core business segments: property development and asset management. The Company specialises in urban regeneration and developing communities that prioritise culture, social engagement, and sustainability. Shui On Land is committed to delivering a best-in-class lifestyle through its well-known brands “Xintiandi” and “Lakeville”. As of December 31, 2025, the Company holds a land bank of 7.2 million sq.m. in prime locations across key Chinese cities. Its wholly owned subsidiary, Shui On Xintiandi, serves as the commercial property investment and management arm, making it one of the largest private commercial property managers in Shanghai. This subsidiary oversees a portfolio of RMB79 billion of office and retail premises in Shanghai, including the flagship Shanghai Xintiandi.

Shui On Land was listed on the Hong Kong Stock Exchange on October 4, 2006. The Company is included in several key indices, such as the BI China Real Estate Owners and Developers Valuation Peers, and the Bloomberg ESG Data Index.

For more information, please visit www.shuionland.com

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SOURCE Shui On Land Limited

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ebm-papst and Inovance Deepen Technical Exchange to Drive Industrial Innovation

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XI’AN, China and SUZHOU, China, Aug. 3, 2026 /PRNewswire/ — ebm-papst and Inovance recently joined forces for a two-way technical exchange under the theme “Together by Air Technology, Together by Innovation.” The program took both teams to Inovance’s Suzhou site and ebm-papst’s national-level Green Factory in Xi’an. Through technical presentations, mobile showroom demonstrations and interactive experiences, experts from both companies exchanged insights into air technology, industrial automation and smart manufacturing—promoting knowledge sharing, mutual learning and closer collaboration across the industrial value chain.

The year 2026 marks the 30th anniversary of ebm-papst’s entry into the Chinese market. Over the past three decades, the company has continued to strengthen its local R&D, manufacturing and supply chain capabilities while growing together with customers and partners in China. The exchange with Inovance represented not only an in-depth sharing of technical expertise and industry practices, but also another important step in ebm-papst’s ongoing efforts to deepen local partnerships, strengthen supply chain collaboration and foster innovation together with customers and partners.

Technical knowledge sharing formed a central part of the program. At Inovance’s Suzhou site, ebm-papst presented its EC fan technologies and applications. Drawing on practical examples, the team shared insights into EC fan selection, software commissioning, and the latest product and technology developments, giving participating engineers a closer look at the role of EC fans in industrial automation, renewable energy equipment and other applications.

The exchange continued at ebm-papst’s national-level Green Factory in Xi’an, where Inovance introduced its wheeled embodied-intelligence robots, collaborative robots, smart factory practices and zero-carbon digital energy solutions. Combined with real-world industry cases, the presentations opened up further discussion with ebm-papst employees on emerging trends in smart manufacturing and sustainable, low-carbon development.

The two companies’ mobile exhibition showrooms were another highlight of the program. The ebm-papst exhibition vehicle visited Inovance’s Suzhou site, while the Inovance vehicle travelled to the ebm-papst Xi’an factory, showcasing core products and innovative solutions in air technology, industrial automation and smart manufacturing.

Through product demonstrations, technical explanations and interactive experiences, employees from R&D, purchasing, supply chain, commercial and other functions gained first-hand insights into product features and typical applications. They also engaged with technical experts in in-depth discussions on product design, system applications and future industry trends.

Henry Cheng, Vice President Sales & Marketing, ebm-papst China, said: “For 30 years, ebm-papst has remained committed to growing together with customers and partners in China. This two-way technical exchange with Inovance provided a valuable opportunity to share expertise and deepen mutual technical learning. It also reflects our long-term commitment to our ‘Local for Local’ strategy, strengthening local innovation and closer collaboration across the industrial value chain.”

About ebm-papst

The ebm-papst Group is the world’s leading manufacturer of fans and motors. Since it was founded in 1963, the technological leader has set international industry standards with its core competencies in motor technology, electronics, digitalization, and aerodynamics.

ebm-papst offers sustainable, intelligent, and tailor-made solutions for virtually every requirement in ventilation and heating technology. ebm-papst sets the benchmark in almost all sectors, such as ventilation, air conditioning and refrigeration technology, heating technology, information technology, mechanical engineering, and medical technology.

In the 2025/26 financial year, the Group generated a turnover of 2.24 billion euros. It employs nearly 13,000 people at 30 production sites including in Germany, China, and the US, as well as around 50 sales offices worldwide.

ebm-papst Group officially entered the Chinese market in 1996, establishing its first wholly-owned subsidiary in the Shanghai Waigaoqiao Free Trade Zone and adopting a strategy of “Localized R&D, Localized Supply Chain, and Localized Production.” With rapid business growth, the company expanded its production base in Nanhui, Shanghai, in 2005 and established ebm-papst Motor (Shanghai) Co., Ltd., further enhancing its local manufacturing capabilities. In 2018, the company set up a factory in Xi’an – ebm-papst Ventilator (Xi’an) Co., Ltd. – to strengthen service capabilities for customers in China, as well as the Asia-Pacific, Middle East, and Africa markets. In 2024, the company integrated its Waigaoqiao and Nanhui bases to establish the new China headquarters, “ONE Shanghai,” further optimizing operations and service capabilities. In 2025, the ebm-papst South China Air Technology Hub in Foshan commenced operations, further strengthening the company’s supply chain footprint and localized service capabilities in South China.

ebm-papst operates local R&D centers in both Shanghai and Xi’an, equipped with state-of-the-art facilities aligned with Germany to provide testing and technical support. Covering all key functions including R&D, production, purchasing, logistics, sales, marketing, etc. The China team delivers highly localized and efficient solutions, ensuring operational excellence and product quality. With over 1,700 employees and multiple subsidiaries certified to ISO 9001 and ISO 14001 – plus IATF 16949 for the Shanghai site – the company continues to empower customers with outstanding products and services in an ever-evolving market.

About Inovance

Founded in Shenzhen, 2003, during China’s manufacturing transformation, INOVANCE has spent more than 20 years advancing industrial automation technologies. 
Dedicated to the industrial sector, focusing on automation, digitalization, and intelligence, INOVANCE specializes in core technologies across five key layers: information, control, drive, execution, and sensing. Driven by value creation, INOVANCE delivers innovative products, solutions, and services to customers worldwide.

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SOURCE ebm-papst

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Coway Releases 21st Sustainability Report for FY2025

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SEOUL, South Korea, Aug. 3, 2026 /PRNewswire/ — Coway Co., Ltd., the “Best Life Solution Company,” has published its annual sustainability report for FY2025, its 21st to date. The report provides a comprehensive overview of the company’s progress toward its Environmental, Social and Governance (ESG) goals, detailing how it is fulfilling its social responsibilities while simultaneously enhancing long-term value for its stakeholders.

“Amid ongoing global economic uncertainty, Coway has achieved record-high revenue and is continuing to deliver solid growth,” said Coway’s CEO, Jangwon Seo. “By synthesising our economic performance with our closely-held ESG values through the development of innovative new products and continued investment in R&D, we are establishing ourselves as a sustainable corporate competitor within the global market.”

Guided by its vision of becoming a “Company Caring for Better Earth”, Coway’s ESG Committee, established in 2021, leverages the expertise as well as the independence of its Board of Directors to set strategic directions and mid- to long-term goals for the company. The 2025 Sustainability Report highlights Coway’s latest key achievements across three core pillars:

Environmental Management: Net Zero by 2050

Expanding Renewable Energy: As part of its roadmap to achieve Net Zero by 2050, Coway completed its third on-site solar power plant (‘003’) with a capacity of 532 kWp on previously underutilized space at its Yugu Plant in South Korea. This new power plant is expected to boost the company’s total annual solar power generation across all business sites by approximately 29%, increasing from 2,310 MWh in 2025 to 2,990 MWh by 2027.Increasing Resource Circulation: Through its closed-loop resource circulation system, Coway converts recovered waste plastics into recycled raw materials, and, in 2025, managed to exceed its initial target for recycled Acrylonitrile, Butadiene and Styrene (ABS) plastic usage by 27%.

Social Responsibility: Putting the Customer First 

Customer-Centric Development: As an industry leader, Coway embeds customer feedback across all product developmental stages through its proprietary Process for Reflecting Customer Feedback system. This approach led to the development of the Smart Moving Faucet and its incorporation into the Icon Water Purifier 3, subsequently enhancing the Purifier’s hygiene and safety, and the Icon Ice Water Purifier Mini, thus providing the users with outstanding innovation in space efficiency and convenience.Strengthening Information Security & Data Protection: Having always placed the protection of customer data as a top operational priority, Coway recently upgraded its global-level information security management system. In 2025, the company proactively reinforced its security architecture and monitoring capabilities to ensure strict statutory compliance, operational stability and customer trust.

Governance: Strengthening Transparency and Shareholder Value

Ensuring Board Independence: To guarantee absolute fairness and transparency, in 2025 Coway introduced a Senior Independent Director system and established both a Related Party Transaction Committee and a Compensation Committee, each composed entirely of independent directors.Enhancing Shareholder Value: In 2025, Coway unveiled a comprehensive Corporate Value-Up Plan, demonstrating its commitment to enhancing shareholder value by doubling its target shareholder return rate from 20% to 40%. These proactive initiatives have led to Coway being recognized as an ‘Outstanding Value-Up Company’ by the Korea Exchange.

The full text of the Coway Sustainability Report 2025 is available here.

About Coway Co., Ltd.
Established in Korea in 1989, Coway (KRX: 021240), the “Best Life Solution Company,” is a leading global innovator dedicated to enhancing everyday life through state-of-the-art environmental home appliances and premium wellness solutions. Renowned for its industry-leading water purifiers, air purifiers, and bidets, Coway expands its premium sleep and wellness brand, BEREX, to advance the global lifestyle sector with smart mattresses and advanced massage chairs. Driven by intensive research and award-winning engineering, Coway continues to accelerate its business across major markets, including Malaysia, the USA, Thailand, China, Indonesia, Vietnam, and Europe. For more information, please visit http://www.coway.com/ or http://newsroom.coway.com.

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SOURCE Coway Co., Ltd.

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