Technology

Sobot Redefines Service Excellence at the 2024 Customer Conference

Published

1 year ago

December 30, 2024

Elevating Customer Experience from ‘Good’ to ‘Excellent’ Through Comprehensive Support

SINGAPORE, Dec. 30, 2024 /PRNewswire/ — Sobot hosted its annual customer conference in Singapore this December, where customers from various industries gathered to share their experiences and success stories. During the event, Co-founder and CEO Yi Xu unveiled Sobot’s new 2025 service standards, underscoring the company’s commitment to moving beyond ‘good’ service and setting a new benchmark for ‘excellent’ service.

The Significance of Service: Mutual Benefits for Customers and SaaS Enterprises

“As AI continues to revolutionize the customer experience, service has become a critical differentiator for businesses,” said Xu. “For Sobot, AI and service function like two essential arms–both are indispensable to staying strong. In the fiercely competitive SaaS industry, Sobot seeks to enhance customer experience while driving business success through service, emphasizing the potential for excellent service to generate customer loyalty, repeat purchases, and word-of-mouth recommendations.

Recent data from Gartner shows that 82% of customers are more likely to repurchase or renew if they receive real value during service interactions. Also, 77% of customers surveyed noted they will recommend a company after a positive experience; an invaluable source of brand advocacy and free marketing for SaaS businesses. “Providing good service not only means being responsible for our customers, but for SaaS enterprises themselves,” added Xu.

Listen to the Voice of Customers

A core principle at Sobot is that customers are the ultimate judges of service quality. To ensure ongoing service improvement, Sobot gathers feedback and hosts a yearly customer conference designed to foster open communication and two-way interaction.

During the 2024 customer conference, the head of an international luxury traveling retailer shared a notable story about his impression of Sobot’s services: “We requested a system function feature upgraded over the weekend, and Sobot delivered a solution by Monday morning. Previously, our former provider took up to six months to resolve a similar problem, but Sobot accomplished it in just one day!”

Although Sobot has received high praise from multiple industries, the company continues to innovate and enhance its service offerings in line with its “customer-first” and “strive for excellence” brand values.

“The annual customer conference has already become a Sobot tradition,” noted Xu. “By listening to real feedback and suggestions, we gain crucial insights to keep improving our services.”

Upgrade Service with Sobot’s Comprehensive Customer Support

At the conference, Yi Xu also unveiled the company’s new 2025 service standards, which aim to deliver more comprehensive customer support to enhance the overall customer experience across three key pillars.

Product Support

Sobot believes that great products are the foundation of excellent service. By integrating all customer contact products into a unified, AI-powered cloud platform, Sobot ensures reliability and convenience for businesses to receive customers across all channels. The platform also supports multilingual capabilities, a significant advantage for businesses aiming at expanding internationally.

Human Support

While AI technology may automate many processes, Sobot believes that human agents bring irreplaceable empathy and personalization to customer interactions. That is why Sobot’s professional Customer Success Team is always available. With their rich experience and expertise in various industries, Sobot Customer Success Team provides customized assistance and solutions based on each client’s unique needs. This accessible human support helps resolve issues quickly and effectively, improving customer satisfaction and retention.

Operation Support

Sobot’s doesn’t end with product delivery—the company offers comprehensive operation support at every stage throughout the partnership:

During pre-sale, Sobot experts provide professional consultation to help assess customers’ business context and suggest targeted industry-specific solutions.

During the implementation and delivery stages, Sobot developers can assist with product deployment. And Sobot operators can provide remote or on-site training, as well as relevant documentation to ensure agents, support engineers, and administrators can adopt the platform smoothly.

For after-sales, the Sobot team continues to offer quick issue resolution and maintenance of knowledge base, as well ensuring the stability of the entire platform.

Transform from Good Service to Excellent Service

Sobot already boasts a 96% CSAT and 78% NPS, with inquiries typically answered within 24 hours. Still, the company remains determined to go further. “We’re proud of our reputation for good service,” said Xu, “but our goal now is to become excellent. We’ll keep holding our annual customer conference, listening to customer feedback, and refining our approach. We believe this is the best way to continue redefining service standards in our industry.”

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SOURCE Sobot

Technology

2026 Vietnam-China Cross-Border Tourism AI Empowerment Cooperation Exchange Program Concludes in Nanning

Published

8 minutes ago

April 19, 2026

NANNING, China, April 19, 2026 /PRNewswire/ — This is a report from china-asean-media.com.

The 14-day “2026 Vietnam-China Cross-Border Tourism AI Empowerment Cooperation and Exchange Program” successfully concluded on April 19 in Nanning, Guangxi. Co-hosted by the Department of Culture and Tourism of Guangxi Zhuang Autonomous Region (China) and the Departments of Culture, Sports, and Tourism of Quang Ninh, Lang Son, Cao Bang, and Tuyen Quang provinces (Vietnam), the event brought together nearly 30 tourism officials and industry representatives from the four Vietnamese localities.

With the theme “Vietnam-China AI + Cross-Border Tourism Exchange and Cooperation,” the program combined expert lectures, case studies on AI applications, and field visits. Participants gained insights into ASEAN-China tourism policies, AI-driven cross-border cooperation models, and smart tourism technologies. Hands-on training enabled them to use AI tools for decision-making, product development, and destination branding.

The delegation conducted field studies in Nanning, Liuzhou, Guilin, and Hechi. They visited the China-ASEAN AI Innovation and Cooperation Center, the “Easy Visit Guangxi” platform, the No. Wang Cultural Industrial Park, and the BAO JUN base, experiencing Guangxi’s smart, industrial, landscape, and wellness tourism offerings.

A meaningful part of the program was retracing President Ho Chi Minh’s revolutionary footsteps in Guangxi, including visits to the former site of Yucai School in Nanning, the former residence of Ho Chi Minh in Liuzhou, and the “September 2” School site in Guilin. On April 17, all participants attended the launch ceremony of the 2026 Vietnam-China Border People’s Carnival in Nanning, witnessing the deep friendship and mutual support between the border communities of both nations.

At the closing ceremony on April 18, a cross-border tourism product design competition was held. The team from Quang Ninh won the Best Design Award, while teams from Lang Son, Cao Bang, and Tuyen Quang received Excellence Awards. Mr. Lưu Bá Mạc, Vice Director of Lang Son’s Department of Culture, Sports and Tourism, praised the program for fostering practical cooperation and opening new directions for the “comrades and brothers” friendship between local authorities.

The program not only provided Vietnamese tourism professionals with valuable knowledge in AI and smart tourism but also laid a solid foundation for future cooperation in building shared tourism information platforms, developing smart products, and enhancing data connectivity. Both sides reaffirmed their commitment to advancing high-quality development of the cultural and tourism industry through AI, contributing to the strategic Vietnam-China community with a shared future.

View original content:https://www.prnewswire.com/apac/news-releases/2026-vietnam-china-cross-border-tourism-ai-empowerment-cooperation-exchange-program-concludes-in-nanning-302746589.html

SOURCE china-asean-media.com

Technology

TCL Solar: Powering Pakistan with advanced solar module innovation

Published

1 hour ago

April 19, 2026

LAHORE, Pakistan, April 19, 2026 /PRNewswire/ — TCL Solar made a strong impact at this year’s Solar Pakistan exhibition (17th-19th April, at Expo Centre Lahore) by unveiling a range of advanced solar solutions designed to meet the growing demand for low-carbon energy in South Asia and the Middle East.

The new T5 Pro solar module represents a major leap in N-type TOPCon technology, delivering breakthroughs in both conversion efficiency and power output. It is designed to be the new flagship product in the industry, offering enhanced performance and long-term value.

Key Highlights of the T5 Pro:

A unique product design: The T5 Pro specificity remains in its design architecture, with an overlapping tri-cut cell construction. This innovative structure significantly boosts the module’s performance, ensuring superior output and higher energy yield.

Product Reliability: The T5 Pro’s low-current technology ensures precise temperature control, with hotspot temperatures up to 45°C lower than conventional modules. This reduces the risk of fire hazards and improves overall module longevity. The module has also passed rigorous reliability tests, making it ideal for diverse applications, including commercial rooftops and ground-mounted power stations.

Customer Value: By enhancing energy generation and reducing project lifecycle costs, the T5 Pro provides a high return on investment for both residential and commercial solar applications.

TCL Solar’s Lightweight Module: Optimized for C&I Rooftops

TCL Solar’s Lightweight Module addresses the specific challenges faced by commercial and industrial (C&I) rooftops, particularly in areas with limited load-bearing capacity.

Improved Power Output: Weighing only 5.4 kg/m², these modules generate 3-6% more power compared to traditional TOPCon modules, offering a highly efficient solution for weight-sensitive environments.

Superior Heat Dissipation: The ultra-thin glass design enhances heat dissipation, lowers operating temperatures and reduces overall weight and making the modules ideal for aging rooftops or structures with limited structural integrity.

Building on the momentum at Solar Pakistan 2026, TCL SOLAR and TAIMOOR TRADING CO. have signed a Memorandum of Understanding (MOU), marking a key step in advancing solar energy solutions. This partnership aims to expand clean power access and drive sustainable development across Pakistan and beyond, with a shared focus on innovation and a low-carbon future.

Focusing on innovation, efficiency, and reduced environmental impact, TCL Solar continues to lead the way in solar technology in Pakistan and across the region, providing solutions that meet today’s energy needs while enabling measurable emissions reductions across the energy value chain.

As Pakistan embraces renewable energy, TCL Solar’s cutting-edge technologies will help drive the growth of low-carbon energy in South Asia and the Middle East.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/tcl-solar-powering-pakistan-with-advanced-solar-module-innovation-302746579.html

SOURCE TCL Solar

Technology

TCL Solar: Powering Pakistan with advanced solar module innovation

Published

1 hour ago

April 19, 2026

Key Highlights of the T5 Pro:

Customer Value: By enhancing energy generation and reducing project lifecycle costs, the T5 Pro provides a high return on investment for both residential and commercial solar applications.

TCL Solar’s Lightweight Module: Optimized for C&I Rooftops

TCL Solar’s Lightweight Module addresses the specific challenges faced by commercial and industrial (C&I) rooftops, particularly in areas with limited load-bearing capacity.

Improved Power Output: Weighing only 5.4 kg/m², these modules generate 3-6% more power compared to traditional TOPCon modules, offering a highly efficient solution for weight-sensitive environments.

As Pakistan embraces renewable energy, TCL Solar’s cutting-edge technologies will help drive the growth of low-carbon energy in South Asia and the Middle East.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/tcl-solar-powering-pakistan-with-advanced-solar-module-innovation-302746579.html

SOURCE TCL Solar