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18 Business Shaping the Future of Customer Experience

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KUALA LUMPUR, Malaysia, Jan. 2, 2025 /PRNewswire/ — In an age where customer experience (CX) drives competitive advantage and defines brand loyalty, the CXP Best Customer Experience Awards 2024 celebrates brands that have set the benchmark in creating innovative, meaningful, and human-centric engagements.

The awards reflect the dynamic evolution of customer experience, influenced by trends such as digital transformation, hyper-personalization, and the integration of customer values into brand strategy. The CXP Velocity Model – evaluating Effort, Experience, Engagement, and Evangelism – has been instrumental in identifying the outstanding achievements of brands in navigating these trends and delivering unparalleled CX.

This year, 18 exceptional brands were honored for their ability to meet and exceed customer expectations, transforming customer interactions into deep, value-driven connections. These winners were selected from 82 companies that submitted insights into their CX initiatives over the past two years.

“The pandemic and rapid technological advancements have reshaped customer expectations and the way brands interact with their audiences,” said Datuk William Ng, Managing Director of Business Media International, the organization behind CXP Asia. “To thrive in this ever-evolving landscape, businesses must go beyond transactional relationships, focusing on emotional resonance and meaningful value creation. The winners of this year’s CXP Awards embody that commitment and set the standard for future-forward customer engagement.”

The judging panel for the CXP Best Customer Experience Awards 2024 featured a global lineup of CX thought leaders, including Anastasia Fokina, Arbie Pagdanganan, Faran Niaz, Henco Moller, K V Dipu, Katja Forbes, Kok Leong Yap, Maneesh Sah, Rohit Dadwal, Tom Voirol, Troy Barnes, and Weslee Trout.

Each nominee’s customer endorsements were meticulously analyzed to ensure the winners truly reflected excellence in customer experience.

The CXP Velocity Model, integral to the awards process, examined how brands address key CX factors:

Effort: Reducing friction in customer interactions.Experience: Delivering memorable and seamless interactions.Engagement: Building meaningful and reciprocal customer relationships.Evangelism: Inspiring customers to advocate for the brand.

The CXP Best Customer Experience Awards serves not only as a recognition of achievement but also as a badge of honor that strengthens a brand’s positioning in the market. Winners gain a powerful branding tool to attract and retain customers, solidifying their status as leaders in customer-centric innovation.

For a complete list of winners and more details about the CXP Best Customer Experience Awards 2024, please visit https://cxp.asia/awards.

LIST OF WINNERS OF CXP BEST CUSTOMER EXPERIENCE AWARDS 2024 IN ALPHABETICAL ORDER:

BYD Sime MotorsCocolifeCUCKOO International (Mal) BerhadDHL Express Malaysia Sdn BhdEdaran Otomobil Nasional BerhadFoodpanda MalaysiaGXBankJie Business Sdn Bhd (Oppo Authorised Exclusive Distributor)Multimedia UniversityPos Malaysia BerhadPT Tumbuh Bersama NanoRazer Gold MalaysiaSamsung Malaysia Electronics (SME) Sdn. Bhd.Shell MalaysiaSunway Super AppTune Protect Group BerhadUniversiti Tenaga NasionalWatson’s Personal Care Stores Sdn Bhd

 

About Business Media International
Business Media International is a subsidiary of Audience Analytics Limited (1AZ.SG), a regional leader in promoting growth for companies in Asia through data-driven brands and initiatives. We own renowned media brands such as SME Magazine, HR Asia, Capital Asia, Energy Asia, Logistics Asia, TruthTV, and CXP Asia as well as business impact assessment brands such as SME100, HR Asia Best Companies to Work for in Asia, Golden Bull Awards and CXP Asia Best Customer Experience Awards. We organise various exhibitions and have the proprietary software-as-a-service — Total Engagement Assessment Model – in our portfolio.

Adrian Cheng
Marketing Manager
Business Media International
Mobile No.: 012-2692701
Email: adrian@businessmedia.asia.

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SOURCE Business Media International

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2026 Vietnam-China Cross-Border Tourism AI Empowerment Cooperation Exchange Program Concludes in Nanning

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NANNING, China, April 19, 2026 /PRNewswire/ — This is a report from china-asean-media.com.

The 14-day “2026 Vietnam-China Cross-Border Tourism AI Empowerment Cooperation and Exchange Program” successfully concluded on April 19 in Nanning, Guangxi. Co-hosted by the Department of Culture and Tourism of Guangxi Zhuang Autonomous Region (China) and the Departments of Culture, Sports, and Tourism of Quang Ninh, Lang Son, Cao Bang, and Tuyen Quang provinces (Vietnam), the event brought together nearly 30 tourism officials and industry representatives from the four Vietnamese localities.

With the theme “Vietnam-China AI + Cross-Border Tourism Exchange and Cooperation,” the program combined expert lectures, case studies on AI applications, and field visits. Participants gained insights into ASEAN-China tourism policies, AI-driven cross-border cooperation models, and smart tourism technologies. Hands-on training enabled them to use AI tools for decision-making, product development, and destination branding.

The delegation conducted field studies in Nanning, Liuzhou, Guilin, and Hechi. They visited the China-ASEAN AI Innovation and Cooperation Center, the “Easy Visit Guangxi” platform, the No. Wang Cultural Industrial Park, and the BAO JUN base, experiencing Guangxi’s smart, industrial, landscape, and wellness tourism offerings.

A meaningful part of the program was retracing President Ho Chi Minh’s revolutionary footsteps in Guangxi, including visits to the former site of Yucai School in Nanning, the former residence of Ho Chi Minh in Liuzhou, and the “September 2” School site in Guilin. On April 17, all participants attended the launch ceremony of the 2026 Vietnam-China Border People’s Carnival in Nanning, witnessing the deep friendship and mutual support between the border communities of both nations.

At the closing ceremony on April 18, a cross-border tourism product design competition was held. The team from Quang Ninh won the Best Design Award, while teams from Lang Son, Cao Bang, and Tuyen Quang received Excellence Awards. Mr. Lưu Bá Mạc, Vice Director of Lang Son’s Department of Culture, Sports and Tourism, praised the program for fostering practical cooperation and opening new directions for the “comrades and brothers” friendship between local authorities.

The program not only provided Vietnamese tourism professionals with valuable knowledge in AI and smart tourism but also laid a solid foundation for future cooperation in building shared tourism information platforms, developing smart products, and enhancing data connectivity. Both sides reaffirmed their commitment to advancing high-quality development of the cultural and tourism industry through AI, contributing to the strategic Vietnam-China community with a shared future.

View original content:https://www.prnewswire.com/apac/news-releases/2026-vietnam-china-cross-border-tourism-ai-empowerment-cooperation-exchange-program-concludes-in-nanning-302746589.html

SOURCE china-asean-media.com

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TCL Solar: Powering Pakistan with advanced solar module innovation

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LAHORE, Pakistan, April 19, 2026 /PRNewswire/ — TCL Solar made a strong impact at this year’s Solar Pakistan exhibition (17th-19th April, at Expo Centre Lahore) by unveiling a range of advanced solar solutions designed to meet the growing demand for low-carbon energy in South Asia and the Middle East.

The new T5 Pro solar module represents a major leap in N-type TOPCon technology, delivering breakthroughs in both conversion efficiency and power output. It is designed to be the new flagship product in the industry, offering enhanced performance and long-term value.

Key Highlights of the T5 Pro:

A unique product design: The T5 Pro specificity remains in its design architecture, with an overlapping tri-cut cell construction. This innovative structure significantly boosts the module’s performance, ensuring superior output and higher energy yield.

Product Reliability: The T5 Pro’s low-current technology ensures precise temperature control, with hotspot temperatures up to 45°C lower than conventional modules. This reduces the risk of fire hazards and improves overall module longevity. The module has also passed rigorous reliability tests, making it ideal for diverse applications, including commercial rooftops and ground-mounted power stations.

Customer Value: By enhancing energy generation and reducing project lifecycle costs, the T5 Pro provides a high return on investment for both residential and commercial solar applications.

TCL Solar’s Lightweight Module: Optimized for C&I Rooftops

TCL Solar’s Lightweight Module addresses the specific challenges faced by commercial and industrial (C&I) rooftops, particularly in areas with limited load-bearing capacity.

Improved Power Output: Weighing only 5.4 kg/m², these modules generate 3-6% more power compared to traditional TOPCon modules, offering a highly efficient solution for weight-sensitive environments.

Superior Heat Dissipation: The ultra-thin glass design enhances heat dissipation, lowers operating temperatures and reduces overall weight and making the modules ideal for aging rooftops or structures with limited structural integrity.

Building on the momentum at Solar Pakistan 2026, TCL SOLAR and TAIMOOR TRADING CO. have signed a Memorandum of Understanding (MOU), marking a key step in advancing solar energy solutions. This partnership aims to expand clean power access and drive sustainable development across Pakistan and beyond, with a shared focus on innovation and a low-carbon future.

Focusing on innovation, efficiency, and reduced environmental impact, TCL Solar continues to lead the way in solar technology in Pakistan and across the region, providing solutions that meet today’s energy needs while enabling measurable emissions reductions across the energy value chain.

As Pakistan embraces renewable energy, TCL Solar’s cutting-edge technologies will help drive the growth of low-carbon energy in South Asia and the Middle East.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/tcl-solar-powering-pakistan-with-advanced-solar-module-innovation-302746579.html

SOURCE TCL Solar

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TCL Solar: Powering Pakistan with advanced solar module innovation

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LAHORE, Pakistan, April 19, 2026 /PRNewswire/ — TCL Solar made a strong impact at this year’s Solar Pakistan exhibition (17th-19th April, at Expo Centre Lahore) by unveiling a range of advanced solar solutions designed to meet the growing demand for low-carbon energy in South Asia and the Middle East.

The new T5 Pro solar module represents a major leap in N-type TOPCon technology, delivering breakthroughs in both conversion efficiency and power output. It is designed to be the new flagship product in the industry, offering enhanced performance and long-term value.

Key Highlights of the T5 Pro:

A unique product design: The T5 Pro specificity remains in its design architecture, with an overlapping tri-cut cell construction. This innovative structure significantly boosts the module’s performance, ensuring superior output and higher energy yield.

Product Reliability: The T5 Pro’s low-current technology ensures precise temperature control, with hotspot temperatures up to 45°C lower than conventional modules. This reduces the risk of fire hazards and improves overall module longevity. The module has also passed rigorous reliability tests, making it ideal for diverse applications, including commercial rooftops and ground-mounted power stations.

Customer Value: By enhancing energy generation and reducing project lifecycle costs, the T5 Pro provides a high return on investment for both residential and commercial solar applications.

TCL Solar’s Lightweight Module: Optimized for C&I Rooftops

TCL Solar’s Lightweight Module addresses the specific challenges faced by commercial and industrial (C&I) rooftops, particularly in areas with limited load-bearing capacity.

Improved Power Output: Weighing only 5.4 kg/m², these modules generate 3-6% more power compared to traditional TOPCon modules, offering a highly efficient solution for weight-sensitive environments.

Superior Heat Dissipation: The ultra-thin glass design enhances heat dissipation, lowers operating temperatures and reduces overall weight and making the modules ideal for aging rooftops or structures with limited structural integrity.

Building on the momentum at Solar Pakistan 2026, TCL SOLAR and TAIMOOR TRADING CO. have signed a Memorandum of Understanding (MOU), marking a key step in advancing solar energy solutions. This partnership aims to expand clean power access and drive sustainable development across Pakistan and beyond, with a shared focus on innovation and a low-carbon future.

Focusing on innovation, efficiency, and reduced environmental impact, TCL Solar continues to lead the way in solar technology in Pakistan and across the region, providing solutions that meet today’s energy needs while enabling measurable emissions reductions across the energy value chain.

As Pakistan embraces renewable energy, TCL Solar’s cutting-edge technologies will help drive the growth of low-carbon energy in South Asia and the Middle East.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/tcl-solar-powering-pakistan-with-advanced-solar-module-innovation-302746579.html

SOURCE TCL Solar

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