Prestigious global recognition from Euromoney highlights Huntington’s people-first, digitally powered approach to helping customers manage their financial lives

COLUMBUS, Ohio, July 20, 2026 /PRNewswire/ — The Huntington National Bank (Huntington), a top 10 U.S. commercial bank, today announced that it has been named the United States’ Best Digital Bank for Consumers as part of Euromoney’s 2026 Awards for Excellence, one of the global banking industry’s most respected and comprehensive award programs. This recognition reflects Huntington’s leadership in delivering customer-focused digital experiences that bring together the right tools, insights and capabilities to help people manage their money with greater confidence.

“At Huntington, we believe the future of banking is not simply digital—it is personal. Our digital strategy is rooted in the belief that banking should help people feel more confident about their financial decisions,” said Brant Standridge, president of consumer and regional banking at Huntington. “Bringing together data, technology and the expertise of our colleagues has allowed us to build a banking experience that is more personal, intuitive and responsive to the full context of our customers’ lives. This global recognition by Euromoney reinforces our commitment to this strategy and inspires us to continue raising the bar for the customers and communities we serve.”

For more than 30 years, Euromoney’s Awards for Excellence have recognized financial institutions that set the global standard in performance, innovation and client impact. The program evaluates financial institutions across more than 100 countries through a rigorous, independent and evidence-based assessment process designed to benchmark organizations against their peers.

According to Euromoney, Huntington was recognized for its innovative consumer digital banking platform, which combines personalized financial guidance, family banking solutions and customer-friendly features designed to improve financial well-being.

Through the bank’s mobile app and tools like The Hub, Huntington Heads Up, Teen Banking and Caregiver Banking, Huntington delivers personalized guidance directly within the digital banking experience. Customers can track spending and savings goals, receive proactive alerts that help them avoid fees and stay on track, learn healthy money habits, and support loved ones who may need assistance managing their finances. By embedding these capabilities into everyday banking, Huntington makes financial management more personalized and accessible, helping customers confidently navigate important financial decisions at every stage of life.

Huntington also recently ranked highest among regional banks in the JD Power 2026 Online Banking Satisfaction Study and the JD Power 2026 Mobile App Satisfaction Study, reflecting its leadership across online and mobile, driven by practical tools and financial education that helps customers get more from their money.

As the bank continues to grow – including through its recent partnerships with Veritex Bank and Cadence Bank – the company is expanding access to these award-winning digital capabilities and introducing more customers and small businesses to Huntington’s customer-centric and intuitive digital experiences.

To learn more about why Huntington was selected for this award, visit Awards for Excellence national winners 2026: US’s best digital bank for consumers – Huntington Bank – Euromoney.

About Huntington

Huntington Bancshares Incorporated is a $285 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle-market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates over 1,400 branches in 21 states, with certain businesses operating in extended geographies. Visit Huntington.com for more information.

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SOURCE Huntington Bank

Voice AI alone cannot solve modern debt collection challenges without context, orchestration, and complianceAI-powered engagement should combine voice, SMS, email, and account intelligence to improve consumer engagement and resolution ratesDROS will demonstrate its collections operating layer at ACA International Convention, July 22–24, Orlando

DOVER, Del., July 20, 2026 /PRNewswire/ — As debt collection agencies increasingly explore AI adoption, industry research shows that AI and machine learning are becoming important tools for improving collections operations. However, voice AI alone cannot address the industry’s biggest challenges around customer engagement, account context, and compliance, according to Anshul Shrivastava, Co-Founder and CEO of Vodex. What is needed is leveraging an intelligent engagement layer that knows the account, picks the right channel, and stays compliant, not another calling tool.

Voice AI without context creates engagement and compliance gaps

One of the most persistent challenges in debt collection is that consumers rarely answer calls from unknown numbers, making voice-only outreach increasingly ineffective. Equally challenging is identifying and engaging customers through the communication channel they are most likely to respond to—whether voice, SMS, or email—rather than relying solely on phone calls.

“Gen Z and millennials, a growing share of debt holders, prefer text, email, self-service, and digital solutions over phone calls. A voice-only strategy structurally misses them. Engagement isn’t about one channel; it’s about reaching each consumer on the channel they actually respond to,” shared Shrivastava.

This is where an average generic voice AI falls short. Off-the-shelf voice bots have no awareness of the account, the balance, the history, prior promises, disputes, or prior contact attempts. Without context, an AI call is just a robocall with better pronunciation. Most organizations have been deploying AI for the sake of it, instead of leveraging it for the right reasons, use cases, configuration, and partners.

“Such an approach can be counterproductive and may expose organizations to unnecessary regulatory risks, including compliance requirements under the Fair Debt Collection Practices Act (FDCPA), Regulation F call frequency limits, the Telephone Consumer Protection Act (TCPA), and applicable state-level regulations,” the CEO added.

Building an AI operating layer beyond standalone voice bots

“While closely following the collection space, working with peers and even while building Vodex, we constantly encountered such problems. Sure, voice AI helps, but it alone can never solve debt collection; the real gap lies in context and orchestration,” noted Shrivastava.

That’s when the team decided to launch an AI collection software DROS: context-aware AI agents that know the account, the history, and the right next step, and beyond that, an operating layer for collections engagement where teams can see their accounts, orchestrate outreach across channels, track promises to pay, and keep every interaction compliant, track an execution layer that sits on top of existing systems.

But how must collection agencies function now to be the most effective?

How collection agencies can build smarter AI strategies

While there isn’t a one-size-fits-all solution, these are some hygiene checks that could help agencies:

Use AI in the right use cases first (payment reminders, promise-to-pay follow-up, early-stage outreach) rather than everywhere at onceDemand account context — if the AI doesn’t know the account history, it will damage consumer relationshipsTreat compliance as an architecture question, not a settings toggleThink omnichannel from day one, voice, SMS, email working together based on consumer preferenceChoose a partner who knows collections, not a generic AI vendor

The DROS team will be at the ACA International Annual Convention in Orlando, July 22–24, Booth #403, showcasing how they have shaped DROS and how it could help its industry peers. For further information, please visit DROS.

About DROS.ai

DROS.ai is an AI-native operating layer built for modern collections, helping teams manage engagement, context, prioritization, and execution without adding more fragmentation. It makes sure that debt buyers, lenders, and in-house receivables teams connect voice, SMS, email, workflows, and account decisions into one operating layer.

Media contact

For media queries, please contact
contact@dros.ai

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SOURCE DROS.ai

MedTrainer and Surglogs unite training, credentialing, digital logs, and AI compliance workflows for better visibility and audit readiness.

LAS VEGAS, July 20, 2026 /PRNewswire-PRWeb/ — MedTrainer, the leading healthcare workforce learning, compliance, and credentialing platform, and Surglogs, the leading AI-powered compliance platform for policy crosswalking, clinical rounding, and real-time gap reporting, are partnering to provide healthcare’s most complete compliance ecosystem. Staff education, provider credentialing, regulatory compliance, and daily clinical workflows are accessible through a single login, giving healthcare teams complete visibility and operational confidence.

“This partnership is about eliminating the friction that costs healthcare teams hours every week,” says MedTrainer CEO Steve Gallion. “Partnering with Surglogs means our clients get the functionality they need today, and we don’t have to divert our innovation resources to rebuild a proven solution that already exists. We get to stay focused on what matters most — more capability, less operational complexity, and compliance without compromise.”

This partnership unites two of healthcare technology’s most trusted names, combining what each does best to deliver a unified ecosystem that no competitor can replicate. Both MedTrainer and Surglogs are well-established companies, built on years of healthcare expertise, and leading the way in compliance innovation. The result is a pairing that delivers the best compliance solutions, faster to all healthcare organizations.

“In collaborating closely with our valued customers nationwide, it is clear that the primary operational challenge is not executing compliance tasks, but achieving comprehensive, real-time visibility,” explains Peter Zajac, Surglogs CEO and Co-Founder. “By uniting our platforms, we deliver an unrivaled ecosystem that competitors simply cannot match. We are pairing our live digital standards, AI policy-to-task crosswalking, and enterprise mock survey engine with MedTrainer’s premium policy and accredited learning content—closing the operational loop completely to provide continuous audit readiness for single facilities and large corporations alike.”

Inside Healthcare’s First Truly Unified Compliance Ecosystem

Together, MedTrainer and Surglogs provide a total compliance solution that gives healthcare leaders real-time visibility and confidence that every action is documented, compliant, and ready for review 365 days a year. For the first time, industry-leading curated healthcare compliance training, policy management, incident reporting, sterilization logs, equipment checks, and provider credentialing are available through a single login. AI-enhanced workflows flag compliance gaps and align tasks with active accreditation standards, all while keeping users in control. While many platforms offer basic digital logging, Surglogs offers the gold standard for digital logging functionality.

Key Benefits for Healthcare Organizations

Centralized compliance: Single sign-on (SSO) between both systems eliminates extra steps and passwords.Audit readiness: All compliance records and evidence are at a surveyor’s fingertips, reducing the stressful back-and-forth of an on-site visit.Unified visibility: All compliance actions and data in a single login eliminate the blind spots that come from fragmented systems.Faster implementation: A single contract for the full compliance ecosystem simplifies legal and IT needs, so systems are up and running sooner.Peace of mind: Proven tools from established leaders in healthcare compliance technology offer industry trust not available from an industry newcomer.

For healthcare organizations currently using Surglogs, the partnership unlocks access to MedTrainer’s healthcare learning management system, incident reporting, AI-enhanced compliance workflows, and provider credentialing capabilities — critical capabilities that complement everything Surglogs already does well. Healthcare teams will be able to assign, track, and complete staff training alongside their daily logging and compliance workflows, eliminating the need to manage a separate education platform. MedTrainer’s advanced provider credentialing software saves time and gives organizations a single source of truth for workforce compliance. Together, these additions mean Surglogs’ clients can move from managing operational compliance to owning the full compliance picture, from the clinical floor to the credentialing file.

Through this partnership, MedTrainer clients will gain access to Surglogs’ powerful digital logging capabilities, eliminating paper-based compliance checks and centralizing documentation in a single login. Adding logging functionality that meets the unique demands of ambulatory environments rounds out MedTrainer’s already powerful compliance solution and delivers time savings of 30 minutes or more, per employee, each month. While many platforms offer basic digital logging, Surglogs has redefined healthcare compliance by closing the gaps between standard requirements, daily practice, and evidence collection. Ease of use, automated reminders, and instant visibility are prioritized across both solutions, keeping every facility in a continuous state of survey readiness.

Built for Today. Designed for What’s Next.

The MedTrainer and Surglogs partnership marks a turning point for healthcare compliance — one where fragmented systems, audit anxiety, and administrative overload are replaced by visibility, confidence, and time. As both companies continue to innovate and expand their combined ecosystem, healthcare organizations can expect a roadmap built around one goal: giving their teams the tools they need to do their best work, every day.

Learn more at MedTrainer.com and Surglogs.com.

About MedTrainer

Established in 2013, MedTrainer’s proven healthcare compliance platform, now equipped with AI-enhanced efficiency, accelerates and simplifies healthcare workforce compliance. The natively built software platform helps small and medium-sized healthcare organizations save time, reduce risk, and increase revenue through effective management of workforce compliance. MedTrainer’s all-in-one integrated technology solution delivers credentialing, training, and compliance workflows to manage business-critical activities that meet regulatory and industry standards. Backed by Telescope Partners and Vista Equity Partners, MedTrainer is used by over 800,000 healthcare professionals at more than 32,000 healthcare sites across the United States.

About Surglogs

Surglogs, the ultimate regulatory and accreditation platform trusted by over 1,000 healthcare facilities, takes the stress out of compliance while empowering healthcare professionals to consistently uphold rigorous health and safety standards. Surglogs automates the development of policies and procedures, streamlines digital workflows, and simplifies evidence collection, enabling clinicians and administrators to focus on delivering exceptional patient care while adhering to the highest standards of patient safety. For more info, visit https://surglogs.com/.

Media Contact

Vince Koehler, Chief Marketing Officer, MedTrainer, 1 888-337-0288, vince.koehler@medtrainer.com, https://medtrainer.com/

MedTrainer Media Relations, MedTrainer, 1 888-337-0288, mediarelations@medtrainer.com, https://medtrainer.com/

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SOURCE MedTrainer