Leading Energy Company in Australia is Achieving Over 70% Automation Towards Net Zero Goals

SYDNEY, Jan. 21, 2025 /PRNewswire/ — Appian (Nasdaq: APPN) today announced that AGL (ASX: AGL), Australia’s leading energy retailer is using the Appian Platform as part of a large-scale retail transformation project, which aims to connect every customer to a sustainable future.

As part of its retail transformation, AGL recently launched eAGL, a workflow management tool designed to manage approximately four million pieces of work that were previously completed by AGL agents. Built on the Appian Platform, eAGL has already delivered automation levels of over 70% and helped remove repetitive manual work associated with back-office exceptions.

“eAGL replaces AGL’s legacy Workflow and Resolve solutions, which were used for exception and customer complaint work allocation. The application manages millions of pieces of work that were traditionally actioned by AGL agents. We’ve moved all of that activity into the Appian Platform, giving us the flexibility to modify our processes to provide the best customer outcomes. It enables us to hyper-automate tasks, remove manual work, and process activity faster, allowing staff to focus on higher value work,” said Rohan Ware, Strategic Operations Manager at AGL.

Prior to eAGL, the retailer had investigated an off-the-shelf workflow management software but had not found a solution that met its requirements. Appian was chosen for the flexibility it gives AGL to build everything it wants and customise applications around the organisation’s needs.

“When we looked at our previous IT architecture, we didn’t have a tool that allowed flexibility to perform various functions within the ecosystem. We had highly specialised software solutions that managed specific functions, but nothing that provided extensive capabilities that we could apply to multiple disciplines. The Appian Platform allows that flexibility effectively, to capture exceptions across the ecosystem and across various platforms built using different technologies,” said Waqas Ishaque, Transformation Technology Owner at AGL.

The eAGL workflow management tool has been rolled out to over 1,000 users across four different locations to help streamline back-office operations and fast-track customer activity.

“Best case, we’ve got transactions going from the market into our systems and our customers’ hands without anybody having to look at them. We’re seeing our automation rates really improve with the use of Appian, which means we are delivering a better experience for our customers,” said Glenn Waterson, General Manager of Retail Transformation at AGL.

The eAGL app is a key part of AGL’s wider retail transformation, which aims to simplify how the energy retailer operates, embrace digitisation, and create a more personalised and effortless experience for its customers and people.

“AGL’s retail transformation is an amazing opportunity for an organisation to do something truly new, innovative, and different for our customers. We want to lead the market. The market is shifting, and we need new technology and a new operating model to support that. We are absolutely committed to our journey to deliver and connect our customers to a sustainable future. We will get there, and it is the likes of Appian and other platforms that we are bringing into retail transformation that will help us achieve that,” said Waterson.

In addition to supporting the eAGL application, Appian is also being used in a new process optimisation application. Appian’s process mining and data fabric capabilities will continue to play a key role in AGL’s ongoing digital transformation, particularly in automation and process analysis, and managing workflows across multiple systems.

“Appian is excited to partner with AGL on their retail transformation project, which will help connect every customer to a sustainable future in support of Australia’s 2050 net zero emissions. We believe Appian will play a key role in AGL’s future state for automation, business process management, and operational improvement using our extensive process orchestration capability,” said Luke Thomas, Area Vice President of Asia Pacific and Japan at Appian.

To learn more about AGL’s retail transformation with Appian watch the video here.

About Appian

Appian is a software company that orchestrates business processes. The Appian Platform empowers leaders to design, automate, and optimise important processes from start to finish. With our industry-leading platform and commitment to customer success, Appian is trusted by top organisations to drive transformational process change. For more information, visit appian.com. [Nasdaq: APPN]

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View original content:https://www.prnewswire.com/apac/news-releases/agl-energy-revolutionises-retail-operations-with-appian-302355748.html

SOURCE Appian

NEW YORK, Jan. 20, 2025 /PRNewswire/ — Report with market evolution powered by AI – The global security paper market size is estimated to grow by USD 8.4 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of almost 7.36% during the forecast period. Growing global banknote industry is driving market growth, with a trend towards growing R and D activities. However, rising global e-passport industry poses a challenge. Key market players include Ciotola s.r.l., De La Rue PLC, DIPA Zrt, DREWSEN SPEZIALPAPIERE GmbH and Co. KG, EPL House, FEDRIGONI Spa, FNMT RCM, Gemini Graphics Pvt. Ltd., Giesecke Devrient GmbH, HG Technology Sdn Bhd, Joint Stock Co. Goznak, Pura Group, Rolland Enterprises Inc., Security Paper Mill Inc., Security Papers Ltd., Security Printing and Minting Corp. Of India Ltd., and Simpson Security Papers Inc.

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Key Market Trends Fueling Growth

The Security Paper Market is witnessing significant trends and advancements, with a focus on alteration-resistant currency notes and banknote substrates made of natural materials like Cotton and Cotton fiber paper. The emergence of blockchain technology and digitization are creating business opportunities in data security applications for certificates, identity cards, and legal documents. Infrastructure modernization in the banking sector is driving the demand for customized papers with advanced security features such as holograms, micro print elements, and magnetic microwires. The large population base in Cash based economies is increasing the need for safety papers in Cash based payments. Companies like Louisenthal and Veridos are leading the way with technological developments in Hybrid security papers and Cylinder mold technology. However, the threat of counterfeiting of documents and forgery remains a challenge, necessitating continuous innovation in Security features such as UV fibers, Fluessent, and Watermarks. Product development plans should also consider the integration of Thread, Magnetic, and Polymer substrate for added security. 

Commercial vendors in the global security paper market are intensifying their research and development (R&D) investments to stay competitive. With numerous state-owned paper mills and printing companies present in the market, product differentiation is crucial for commercial entities. To sustain, vendors must invest frequently in advanced paper printing technologies and security features. For instance, De La Rue boosted its R&D budget by 100% in 2020, introducing six new products featuring four innovative security enhancements for currency printing. 

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Market Challenges

The Security Paper Market is experiencing significant growth due to the increasing demand for secure documents in various sectors. Challenges such as alteration and forgery of currency notes, banking applications, and legal documents continue to drive the need for advanced security features. The use of natural materials like Cotton fiber paper and Hybrid paper in Security Papers is becoming popular due to their durability and security features like holograms, micro print elements, and watermarks. Emerging technologies like blockchain technology, Cylinder mold technology, and UV fibers offer business opportunities for infrastructure modernization and data security applications. The large population base in Cash based economies and the increasing digitization of economy also present opportunities for customized papers and digitization of documents. Manufacturers like Louisenthal and Veridos are investing in product development plans to incorporate advanced security features like magnetic microwires, thread, and Fluescent fibers into their security papers. However, data leaks and technological developments in counterfeiting of documents pose challenges that need to be addressed. The use of original document and passport and visa security features like polymer substrate and safety papers is essential to mitigate these risks. Overall, the Security Paper Market is an exciting space with numerous business opportunities and challenges.The global e-passport market is experiencing notable growth due to increasing concerns over illegal immigration and trans-border crimes. E-passports offer enhanced security features, enabling quick identification and verification of travelers at international borders. Governments worldwide are implementing e-passports to strengthen border security and reduce passport fraud. The market’s growth can be attributed to heightened security concerns following terrorist attacks in the early 2000s, such as 9/11, Madrid, London, and Paris. E-passports ensure efficient and secure processing of travelers, making them a preferred choice for various government agencies.

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Segment Overview 

This security paper market report extensively covers market segmentation by

Product 1.1 Currency note1.2 Passport1.3 OthersType 2.1 Hybrid paper2.2 Watermark2.3 Hologram2.4 Thread and UV fiberGeography 3.1 APAC3.2 North America3.3 Europe3.4 South America3.5 Middle East and AfricaApplication

1.1 Currency note- The global automated teller machine (ATM) services market has experienced significant growth since 2010, particularly in North America where the US and Canada have been the leading contributors. The APAC and Latin American banking sectors have also remained stable despite financial crises. The Southeast Asian economies, such as Singapore, Taiwan, Thailand, and Vietnam, are driving growth in the APAC region. As of 2022, North America had the most ATMs, with over 3.2 million units worldwide. The growth of ATMs is attributed to their provision of value-added services like balance inquiries and checkbook requests. The emergence of cash recycler ATMs has further boosted growth. The number of installations is projected to increase by 5-9% during the forecast period due to expanding ATM services in underpenetrated areas. This growth in the banking sector and the increasing number of ATMs worldwide will fuel the demand for security paper, primarily for currency notes, thereby driving the security paper market growth.

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Research Analysis

The Security Paper Market is experiencing significant growth due to the increasing need for secure documentation in various sectors. Infrastructure modernization in governments and organizations worldwide is driving the demand for advanced security features in papers used for passports, visas, and other important documents. A large population base in developing countries also contributes to the market’s growth, as many of these countries rely heavily on cash-based transactions and require secure currency and document printing. Security papers incorporate various features such as watermarks, holograms, and thread to prevent fraud and counterfeiting. The shift towards hybrid security papers, which combine cotton fiber and polymer, offers enhanced security and durability. Digitization is also a trend in the market, with some countries exploring digital alternatives to physical documents. However, the risk of alteration, forgery, and document-related fraud remains a concern, making the demand for secure papers persistent. The printing of currency and counterfeiting of documents and bank/currency notes continue to be significant applications for security papers.

Market Research Overview

The Security Paper Market is witnessing significant growth due to the increasing demand for secure and authentic documents in various sectors. The market encompasses the production and supply of security papers used for currency notes, banking applications, identity cards, passports, and other legal documents. These papers incorporate advanced security features such as holograms, micro print elements, watermarks, UV fibers, and magnetic microwires to prevent counterfeiting and document-related fraud. Emerging technologies like blockchain technology and digitization are creating new business opportunities in the market. For instance, the use of hybrid security papers, which combine natural materials like cotton fiber paper with synthetic polymers, is gaining popularity. Infrastructure modernization in developing economies with large population bases is also driving demand for security papers. The market is witnessing technological developments in the printing stage, including Cylinder mold technology and Fluorescent technology, which enhance the security features of the papers. Natural materials like cotton and pulp are being used to create customized papers with unique textures and colors. The Cash-based economy and Cash-based payments continue to dominate in several regions, leading to a high demand for currency notes papers. However, the increasing threat of data leaks and data security applications is also driving demand for security papers in the digital data sector. Overall, the Security Paper Market presents significant business opportunities for companies and key players in the industry. The market is expected to witness continued growth due to the increasing need for secure and authentic documents in various sectors.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ProductCurrency NotePassportOthersTypeHybrid PaperWatermarkHologramThread And UV FiberGeographyAPACNorth AmericaEuropeSouth AmericaMiddle East And AfricaApplication

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

HONG KONG, Jan. 21, 2025 /PRNewswire/ — Hangzhou SF Intra-city Industrial Co., Ltd. (“SF Intra-city” or the “Group”, Stock Code: 9699.HK), China’s largest third-party on-demand delivery service provider, is pleased to announce that the Group is expected to achieve profit growth for the year ended 31 December 2024 (the “Period”), with net profit attributable to the owners of the Company is expected to increase by not less than 100% year-on-year, while revenue is expected to grow by not less than 25% year-on-year, specifically revenue for the second half of the year is expected to grow by not less than 30% year-on-year.

The steady growth in SF Intra-city’s net profit and revenue can be attributed to (a) the increase in consumption in the catering and retail industries in China and the development of the consumption and service sectors, leading to a higher demand for on-demand delivery; (b) the rapidly developing on-demand delivery industry and the Company’s rapid growth in the order volume of intra-city on-demand delivery services and last-mile delivery services, with all business segments of the Company achieving balanced, high-quality, and healthy development; (c) the increase in market share and penetration rates, driven by the Company’s technological innovation and continuous enhancement of digital intelligence capabilities, and the increased and widespread recognition of independent third-party positioning, branding, and products and services by its customers; (d) and continuous improvement in the quality and efficiency of the operational base and further leveraging of economies of scale and network effects, which further enhanced our lean management capabilities and enhanced efficiency in utilisation of resource input and output, leading to continuous improvements in gross profit margin and expense ratio.

While robust trends of recent domestic consumption and strong festive sentiment have driven up demand for intra-city instant delivery services, there has been a notable increase in ceremonial consumption, such as gift-giving and business delivery needs including document courier services. According to SF Intra-city’s data, total order volume during Christmas 2024 across all scenarios increased by 81% year-on-year; orders on New Year’s Day 2025 grew by 92% compared to the previous year; and order volumes doubled year-on-year in categories including supermarkets, department stores, beauty products, and beverages.

With the approaching Spring Festival, SF Intra-city, as China’s largest third-party on-demand delivery platform, will continue to leverage its comprehensive delivery capabilities and “No-Holiday-During-Spring-Festival” service commitment to unlock more value.

Looking back on the Period, the Group has been firmly rooting itself in the local lifestyle services industry, proactively identifying and capitalizing on evolving market demands and growth opportunities and remaining steadfast in executing our strategic plans, culminating in favorable business results for the Group. SF Intra-city stays committed to the operational goal of “high-quality and healthy growth” and will actively seize market opportunities through continuous penetration of diversified traffic, development of local retail, acceleration of intra-city logistics, and expansion of third-party on-demand delivery services. The Group is committed to large-scale expansion, covering various scenarios, providing excellent services, and establishing a solid network to enhance its medium- to long-term revenue and profit potential.

The Group will adapt to evolving local lifestyle consumption scenarios and patterns,  maintaining focus on our core value contributions within the industry and urban operations. The Group will also strive to expand the boundaries of on-demand fulfillment services, enhance technological capabilities, and collaborate with more business partners, focusing on serving customers, industries, and society, creating more flexible income opportunities, and delivering broader value to the customers and shareholders.

View original content:https://www.prnewswire.com/apac/news-releases/sf-intra-city-09699hk-projects-strong-annual-revenue-and-profit-growth-amid-surging-demand-for-instant-delivery-302355767.html

SOURCE SF Intra-city