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ISC-CX Chosen as Shell’s Global Customer Experience Partner

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ISC-CX, a global leader in customer experience (CX) programs for over 20 years, is proud to announce its appointment as the Shell Global Customer Experience (CX) Partner in 2025.

BASEL, Switzerland and MUNICH, Feb. 3, 2025 /PRNewswire-PRWeb/ — ISC-CX, a global leader in customer experience (CX) programs for over 20 years, is proud to announce its appointment as the Shell Global Customer Experience (CX) Partner in 2025. This long-term partnership underscores ISC-CX’s commitment to delivering cutting-edge measurement technologies and actionable insights that drive outstanding customer experiences across Shell’s extensive global operations.

“This expanded partnership reflects the successful collaboration between Shell and ISC-CX at global, regional, and local levels,” said Christian Steinhauser, ISC-CX Global Client Services Director.

Building on a successful collaboration that began in 2022, Shell has entrusted ISC-CX with an enhanced role to lead and coordinate CX initiatives across more than 75 active markets. As Shell’s Global CX Partner, ISC-CX directly conducts mystery shops and brand audits in all active Shell markets, integrates and coordinates CX results from various measurement tools, and delivers a bespoke, integrated CX dashboard. This comprehensive system provides Shell with real-time insights tailored to optimize customer experience globally.

“This expanded partnership reflects the successful collaboration between Shell and ISC-CX at global, regional, and local levels,” said Christian Steinhauser, ISC-CX Global Client Services Director. “Our experienced, multi-lingual teams, combined with our state-of-the-art technologies, have proven instrumental in helping Shell enhance their customer journey and maintain their reputation for consistent, high-quality service.”

Craig Mundy, Shell’s Global Lead for Customer Experience Mystery Shopping, added: “ISC-CX has consistently delivered exceptional results since being selected as one of Shell Mobility’s measurement partners. Their ability to understand our vision and execute against it globally has been remarkable. This next step in our collaboration ensures that Shell customers worldwide continue to enjoy outstanding service and experiences.”

Through its expanded role, ISC-CX will support Shell in maintaining and elevating its position as a global leader in customer experience. The bespoke CX dashboard will allow Shell to monitor and optimize performance across all markets, ensuring data-driven decisions that resonate with customer needs and expectations.

This appointment highlights ISC-CX’s dedication to innovation, precision, and excellence in customer experience management. With a strong global presence and an unwavering commitment to supporting Shell’s goals, ISC-CX looks forward to contributing to Shell’s continued success in delivering exceptional customer experiences.

ABOUT ISC-CX: ISC-CX is a leading provider of in-store and omni-channel customer experience analysis programs for global retailers based around the world. Their multilingual, local teams on the ground in over 120 countries collect and analyze many millions of data sets per year. ISC-CX partners with global brands like Nespresso, Lindt-SprRngli, RE/MAX and many more. For additional customer references and CX solutions, please visit http://www.isc-cx.com.

Media Contact

ISC-CX, ISC-CX, 41 61 225 42 15, contact@isc-cx.com, www.isc-cx.com 

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SOURCE ISC-CX

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ZeroRisk raises $10 million to scale merchant cybersecurity platform

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Funding will accelerate global expansion, product development and the deployment of ZeroRisk across major payment providers.

ZeroRisk aims to dominate the emerging risk orchestration segment in the payment processing market.

DUBLIN, Sept. 9, 2026 /PRNewswire/ — ZeroRisk the Irish cybersecurity company helping payment providers manage and reduce cyber risk across their merchant portfolios, has raised $10 million in Series A funding.

Founded in 2023, ZeroRisk gives banks and payment providers a single view of cyber risk across their merchant portfolios. It brings together risk monitoring, compliance, education, guided remediation and protection services in one platform. Merchants receive clear guidance on the risks that matter to their business and the steps they can take to address them.

The round was led by MiddleGame Ventures, with participation from existing investor Elkstone. The investment will support ZeroRisk’s expansion globally, further product development and the operational capacity needed to deploy the platform across large merchant portfolios.

ZeroRisk is already working with payment businesses including Bank of America, Global Payments, Checkout.com and Trust Payments. The company expects to grow revenue threefold in 2026 as contracted programmes move into deployment and its international customer base grows.

Merchant cyber programs have traditionally focused on annual compliance exercises. The risks facing smaller businesses now extend well beyond compliance and include scams, stolen credentials, website vulnerabilities, attacks on connected devices and the ability to recover when something goes wrong. ZeroRisk also helps payment processors turn their compliance responsibilities into revenue opportunities through the distribution of value-adding services to merchants.  

Speaking today, Gary Nolan, co-founder and CEO of ZeroRisk, said: “Payment companies have spent years trying to manage merchant risk through annual compliance exercises. That is no longer enough. Their customers are dealing with scams, credential theft, website vulnerabilities and attacks on devices every day. Our job is to give payment providers visibility across the portfolio and give merchants a clear route to action.”

“ZeroRisk has moved from proving the product to deploying it at scale. This investment will allow us to expand the team, deepen the platform and support the payment providers that have chosen to build their next-generation of merchant cyber programmes with us.”

The company currently operates in Ireland and the United States, with offices in Dublin (Ireland), Atlanta (USA)  and Longford (Ireland).

Patrick Pinschmidt, Co-Managing Partner at MiddleGame Ventures, added: “The ZeroRisk team brings a unique combination of commercial and technical expertise, reinforced by working hand-in-hand with leading payment providers. As former operators in the space, they understand the fundamental pain points firsthand and have built technology that transforms a critical financial services workflow, making it more intuitive and seamless for payment providers and merchants alike. We’re thrilled to be partnering with Gary and the team as they build the new standard for this critical function.”

Niall McEvoy, Head of Venture at Elkstone, said: “Elkstone first backed ZeroRisk at seed stage when Gary and the team presented their compelling vision on where the merchant cybersecurity and compliance space was heading. The commercial progress in a short period of time has been impressive, and this Series A funding round further validates investor confidence that ZeroRisk can deliver transformational change in the sector globally. We are pleased to deepen our support alongside new investor MiddleGame Ventures.”

Notes to Editor

About ZeroRisk

ZeroRisk provides merchant cybersecurity and compliance technology to the payments and financial services industry. Its platform is used by acquirers, processors, PayFacs and financial institutions to monitor risk across their merchant portfolios and help merchants take practical steps to protect their businesses. ZeroRisk was founded in Ireland in 2023 and serves customers in Europe and North America.

Issued on behalf of ZeroRisk by Gordon MRM

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/zerorisk-raises-10-million-to-scale-merchant-cybersecurity-platform-302872558.html

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This Ganesh Chaturthi, Let Technology Bring Home Prosperity with Reliance Digital

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Celebrate the festivities with discounts of up to ₹26,000 on leading bank cards and exchange bonuses of up to ₹10,000 across Reliance Digital and MyJio stores.

MUMBAI, India, Sept. 9, 2026 /PRNewswire/ — Ganesh Chaturthi is a time when homes across India open their doors to new beginnings, guided by the blessings of Lord Ganesha, the remover of obstacles. It’s a season of hope, togetherness and fresh starts & and for many families, that often means welcoming something new into the home.

As the festivities begin, Reliance Digital wishes everyone a Ganesh Chaturthi filled with warmth, prosperity, and the blessings of new beginnings.

This year, Reliance Digital, India’s largest consumer electronics retailer invites people to celebrate the spirit of the festival with best offers. Whether it’s upgrading an old device or bringing home a long-awaited gadget, the brand is making the moment a little sweeter with instant discounts of up to ₹26,000 on leading bank cards, along with an exchange bonus of up to ₹10,000 (over and above the value of an old device).

The offers are available across Reliance Digital & MyJio stores. People can also shop online at www.reliancedigital.in or www.jiomart.com.

About Reliance Digital:

Reliance Digital is India’s largest electronics retailer, present in over 800 cities with more than 700+ large-format Reliance Digital stores and 900+ My Jio stores, serving customers in every corner of the country and making the latest technology accessible to all. With over 300 international and national brands and more than 5,000 products at the best prices, Reliance Digital offers the largest selection of models to help customers find the right technology for their lifestyle. The trained and well-informed staff at every store are always ready to guide customers through every detail of each product. Importantly, Reliance Digital provides after-sales service for all its products through Reliance resQ, the service arm of the retailer and India’s only ISO 9001-certified electronics service brand. Reliance resQ is available all week and is fully equipped to provide end-to-end solutions.

For ease of purchase, customers can visit any Reliance Digital store, shop online at www.reliancedigital.in or www.jiomart.com.

View original content to download multimedia:https://www.prnewswire.com/in/news-releases/this-ganesh-chaturthi-let-technology-bring-home-prosperity-with-reliance-digital-302873278.html

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Reliance Digital’s #TakeTheFirstBite Returns with Reimagined “Mr. iSeek New Phone”

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MUMBAI, India, Sept. 9, 2026 /PRNewswire/ — Reliance Digital is bringing back its #TakeTheFirstBite campaign ahead of the upcoming Apple flagship launch, with a witty new creative that gives one of the world’s most famous apple moments a modern twist.

Reimagined, the creative features Sir Isaac Newton as “Mr. iSeek NewPhone,” seated beneath a tree and looking up in anticipation as history repeats itself. A playful nod to the iconic Newton story.

The thought behind #TakeTheFirstBite is simple: when something this eagerly awaited is about to drop, everyone wants to be among the first to get their hands on it. Through the creative, Reliance Digital builds anticipation around the wait itself, while creating an unmistakable visual connection to the product category, reinforcing Reliance Digital’s position as the first and the only destination to grab the most awaited Apple’s drop. The OOH is designed to make people stop, look twice and smile, using humour and cultural familiarity to turn the anticipation of the Apple launch into a story of its own.

More details on the launch will follow post 9th September, post 9:30p.m.

About Reliance Digital:

Reliance Digital is India’s largest electronics retailer, present in over 800 cities with more than 700+ large-format Reliance Digital stores and 900+ My Jio stores, serving customers in every corner of the country and making the latest technology accessible to all. With over 300 international and national brands and more than 5,000 products at the best prices, Reliance Digital offers the largest selection of models to help customers find the right technology for their lifestyle. The trained and well-informed staff at every store are always ready to guide customers through every detail of each product. Importantly, Reliance Digital provides after-sales service for all its products through Reliance resQ, the service arm of the retailer and India’s only ISO 9001-certified electronics service brand. Reliance resQ is available all week and is fully equipped to provide end-to-end solutions.

For ease of purchase, customers can visit any Reliance Digital store, shop online at www.reliancedigital.in or www.jiomart.com  

 

View original content to download multimedia:https://www.prnewswire.com/in/news-releases/reliance-digitals-takethefirstbite-returns-with-reimagined-mr-iseek-new-phone-302873289.html

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