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Info-Tech Research Group Highlights Key Infrastructure & Operations Priorities for 2025 in Latest Report

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Info-Tech Research Group, a global leader in IT research and advisory, has unveiled its Infrastructure and Operations Priorities 2025 report, highlighting essential strategies for I&O leaders to navigate the rapidly shifting technology landscape. The annual report provides actionable guidance on leveraging automation, strengthening resilience, and managing SaaS growth while addressing critical challenges such as technical debt and evolving workforce demands. With a focus on driving long-term value, the report equips I&O teams to proactively transform operations and align with organisational goals in 2025.

SYDNEY, February 10, 2025 /PRNewswire/ — As the IT landscape continues to evolve at an exponential pace, Info-Tech Research Group has released its latest annual report, Infrastructure and Operations Priorities 2025. The comprehensive report highlights how IT Infrastructure and Operations (I&O) teams can transform from reactive support functions into proactive and strategic enablers of innovation and resilience. With actionable insights on key priorities, ranging from embracing automation and AI to enhancing talent management and SaaS governance, the firm’s research provides actionable insights for aligning I&O strategies with business goals and delivering transformative digital experiences over the coming year.

‘As IT infrastructure and operations evolve, organisations across the APAC region must take a more proactive approach to resilience, automation, and governance,’ says Sam Zamanian, Principal Advisory Director at Info-Tech Research Group, APAC. ‘With the region’s rapid digital transformation and increasing reliance on cloud and AI-driven technologies, IT leaders need to focus on building agile, scalable, and secure environments. This approach requires not only investing in modernisation but also fostering stronger collaboration between I&O and the broader business to drive long-term success. Additionally, continuous upskilling and a culture of innovation will be crucial to staying ahead in this evolving landscape.’

The Infrastructure and Operations Priorities 2025 report provides a comprehensive analysis of the evolving role of I&O teams, highlighting strategies to address key challenges such as maturity gaps, SaaS governance complexities, and the integration of automation and AI. Drawing on insights from the firm’s IT Talent Trends 2025 Survey and the Future of IT 2025 Survey, the report emphasises the need for IT leaders to align I&O strategies with business goals, enhance resilience across systems and teams, and foster innovation through proactive collaboration. These actionable recommendations are intended to equip IT leaders with the tools and knowledge to navigate the increasing complexities of modern infrastructure and operations while positioning I&O as a strategic enabler of organisational success.

‘The future of I&O lies in strategic partnership, not reactive support, especially as the pace of technological change accelerates exponentially,’ says Emily Sugerman, Senior Research Analyst at Info-Tech Research Group and lead author of the I&O Priorities report. ‘Our 2025 report highlights the urgent need for IT leaders to focus on building resilience across systems and teams while evaluating emerging technologies like AI and automation to address growing operational complexities. By shifting from reactive operations to proactive collaboration, I&O can deliver measurable business outcomes, enhance organisational agility, and cement IT’s role as a driver of innovation and strategic success.’

Info-Tech’s Key Insights and Research Findings for I&O
Drawing on extensive research and diagnostics, including insights from the IT Talent Trends 2025 Survey and the Future of IT 2025 Survey, Info-Tech’s Infrastructure and Operations Priorities 2025 report further outlines these key findings:

The Persistence of Maturity Gaps: A significant portion of I&O teams still operate in reactive support roles, with 43% of IT professionals self-assessing their maturity at this level or lower.The Potential of AIOps: Artificial Intelligence for IT Operations (AIOps) is seen as an enabler for enhancing various aspects of IT operations using automation and AI power, freeing up staff for strategic initiatives, and enhancing operational efficiency.SaaS Governance Challenges: As SaaS adoption grows, organisations must address misconceptions about the shared responsibility model, ensuring that data backup and governance processes are proactively managed.The Importance of Talent Management: Retaining and upskilling IT talent is critical for maintaining resilience, with 70% of respondents reporting moderate to increasing stress levels among I&O staff.

The Key Priorities for I&O Leaders in 2025
According to Info-Tech’s Infrastructure and Operations Priorities 2025 report, the following five priorities need to be addressed by I&O leaders to meet the demands of an increasingly dynamic IT environment:

Embrace the Changing Role of I&O: Transition from reactive problem-solving to proactive solutioning by integrating I&O into the early stages of decision-making and leveraging AI and automation to streamline operations.

Develop a Relationship Management Strategy: Strengthen communication and collaboration with internal stakeholders and external vendors to ensure alignment on expectations, service delivery, and vendor management.

Build Resilience Across Systems and People: Focus on business continuity, disaster recovery, and talent development to create a robust I&O environment capable of withstanding disruptions.

Manage the Growing SaaS Footprint: Address governance, security, and shadow IT challenges associated with increased reliance on SaaS solutions while ensuring proper data protection and compliance.

Design Flexible and Secure End-User Computing Solutions: Support hybrid and remote work environments with strategies like zero-touch provisioning and device lifecycle management to enhance user satisfaction.

Info-Tech’s Infrastructure and Operations Priorities 2025 report underscores the need for I&O leaders to adopt a strategic, forward-thinking approach in 2025, including prioritising disaster recovery and knowledge management plans, assessing AI and automation use cases, and fostering strong relationships with stakeholders and vendors. The report also calls attention to the importance of empowering end users through improved service catalogues and zero-touch device provisioning. By addressing these priorities, I&O teams can position themselves as indispensable drivers of resilience and innovation, enabling their organisations to thrive in an era of exponential technological advancement.

For exclusive commentary from Info-Tech’s analysts and experts, including George Khreish and Emily Sugerman, and access to the complete Infrastructure and Operations Priorities 2025  report, please contact pr@infotech.com.

Info-Tech LIVE 2025 in Australia IT Conference
Registration is now open for Info-Tech LIVE 2025 in Australia, taking place March 18 to 19, 2025, in Brisbane, Australia. This premier event offers journalists, podcasters, and media influencers access to exclusive content, the latest IT research and trends, and the opportunity to interview industry experts, analysts, and speakers. To apply for media passes to attend the event or gain access to research and expert insights on trending topics, please contact pr@infotech.com

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organisations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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NIX United Achieves AWS AI Competency After Rigorous Audit

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AI-enabled software development company NIX United has officially achieved the AWS AI Competency designation from Amazon Web Services (AWS). The recognition validates NIX’s proven expertise in architecting, securing, and deploying enterprise-grade artificial intelligence and machine learning solutions on AWS.

TAMPA, Fla., July 23, 2026 /PRNewswire-PRWeb/ — For enterprise organizations, the designation provides independent validation of NIX’s end-to-end AI capabilities across solution architecture, data security, governance, and operational excellence. It is based on successful production deployments, including a generative AI customer feedback analytics platform and an AI-powered medical education solution. The competency also provides eligible customers with access to AWS-validated frameworks, specialized technical resources, and AWS GenAI Innovation Funding programs.

“AI must be engineered for long-term production value,” said Artur Bakulin, Head of RnD and Innovation at NIX United. “Earning the AWS AI Competency reflects our commitment to building AI architectures grounded in verifiable return on investment.”

Moving Beyond AI Demos to Production Value

While AI adoption accelerates, organizations face a critical barrier: transitioning from impressive proofs of concept to production-grade applications. Building AI for the modern enterprise requires solving complex challenges around regulatory compliance and seamless system integration.

To earn the AWS AI Competency, NIX completed a comprehensive technical audit demonstrating its ability to deliver scalable AI solutions. The evaluation covered engineering practices, security controls, governance frameworks, and operational excellence, while highlighting NIX’s experience applying generative AI to complex business workflows.

Strategic Benefits for Enterprise Clients

“AI must be engineered for long-term production value,” said Artur Bakulin, Head of RnD and Innovation at NIX United. “Earning the AWS AI Competency reflects our commitment to building AI architectures grounded in verifiable return on investment.”

For NIX clients, this designation provides:

Reduced project risk through AWS-validated architectures that support data privacy, security, and regulatory compliance.Faster project execution with access to eligible AWS funding programs, including subsidized AI assessments, Proofs of Concept (PoCs), and AWS GenAI Innovation Funding.Long-term scalability with solutions engineered to move seamlessly from pilot projects to business-critical production environments.

Organizations exploring generative AI initiatives can work with NIX experts to evaluate their eligibility for the AWS GenAI Innovation Funding Program and identify opportunities to accelerate adoption.

Frequently Asked Questions

Q: What specific competency did NIX United achieve?

A: NIX achieved the AWS AI Competency, a formal designation by Amazon Web Services verifying a partner’s technical proficiency and robust customer success in delivering generative AI solutions.

Q: What criteria did AWS use to evaluate NIX United?

A: AWS conducted a comprehensive technical audit covering NIX’s solution architecture, security controls, governance frameworks, and delivery methodology.

Q: How can enterprise clients fund their AI initiatives with NIX United?

A: Through NIX’s status as an advanced AWS partner, eligible clients can access the AWS GenAI Innovation Funding Program to offset costs for AI assessments, proofs-of-concept, and full-scale implementations.

Media Contact

Yevheniia Kryvenko, NIX United, 1 7272563558, yevheniia.kryvenko@nixs.com, NIX United

View original content:https://www.prweb.com/releases/nix-united-achieves-aws-ai-competency-after-rigorous-audit-302831769.html

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Apollo and San Jose Earthquakes Announce Official Sleeve and Go-to-Market Partnership, Bringing the AI GTM System to Major League Soccer

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First-of-its-kind partnership to help Earthquakes capitalize on soccer’s surging popularity through AI-powered GTM transformation

SAN FRANCISCO, July 23, 2026 /PRNewswire/ — Apollo, the AI go-to-market system, announced today a multiyear Official Sleeve Partnership with Major League Soccer’s San Jose Earthquakes that entails becoming both the club’s Official Go-to-Market Partner and the first go-to-market (GTM) company to combine a professional sports sponsorship with a full-scale partnership for revenue operations transformation.

As soccer continues its unprecedented rise in popularity across the United States, with MLS seeing a 62% year-over-year increase in viewership to kick off the 2026 season, the unique partnership positions the Earthquakes to modernize their GTM, accelerate revenue and capitalize on the sport’s expanding global audience.

In the partnership, Apollo will serve as both a brand sponsor with its logo featured prominently on the right sleeve of the Earthquakes’ jersey, and as a technology partner, powering the club’s GTM strategy. The club will deploy Apollo’s system across key revenue-generating functions, including group ticket sales, sponsorship pipeline management, inbound lead routing and season ticket renewals, creating a modern GTM system designed to drive fan engagement and commercial growth.

“We see this partnership as a natural extension of Apollo’s mission to make world-class go-to-market accessible to everyone by bringing it to the world’s most popular game,” said Matt Curl, CEO of Apollo. “Soccer is entering an incredible growth phase in the U.S., creating a once-in-a-generation opportunity for clubs to deepen fan relationships and accelerate commercial growth. Every professional sports team is running a revenue business focused on finding customers, engaging fans, growing sponsorships and driving renewals. By bringing together data, intelligence and execution into one system, we’re helping the Earthquakes build a modern commercial operation that will become a model for the future of sports.”  

The partnership reflects Apollo’s broader vision that every organization can benefit from its AI GTM system. With the rise in soccer’s popularity, clubs face increasing pressure to convert fan interest into lasting relationships, ticket sales, sponsorships and recurring revenue. While sports organizations have historically relied on fragmented tools across ticketing, sponsorship sales, CRM and marketing, Apollo brings those workflows together into one connected system to help organizations capitalize on this moment.

For the Earthquakes, that means:

Modernizing group ticket sales workflowsImproving inbound lead managementGrowing sponsorship pipelineStreamlining season ticket renewal campaignsGiving sales and marketing teams a unified system

“While excitement around soccer continues to grow across the country, we’re investing in the technology and systems that will help us better engage our supporters and continue growing our commercial business,” said Earthquakes President Jared Shawlee. “I started my career in sales and have never seen the kind of technology that Apollo provides. This will transform our approach to sales and marketing by giving us one system to connect data, automate workflows and create a more connected experience for Quakes fans throughout their journey with the club.”

“We are excited to roll out the Apollo AI GTM system to revenue teams across our organization,” added Earthquakes Chief Strategy Officer Ian Anderson. “Apollo is at the forefront of AI-powered GTM and the Quakes are committed to being ahead of the technology curve for our industry.”

The Earthquakes become Apollo’s first official sports partner, laying the foundation for a broader strategy to bring modern GTM technology to sports organizations worldwide. Apollo plans to use the partnership as a blueprint for working with hundreds of professional sports organizations facing similar revenue and commercial challenges.

“This is just the beginning,” added Curl. “Professional sports organizations have the same GTM challenges as fast-growing businesses. We’re excited to demonstrate what’s possible when data, intelligence, and execution come together in a single system to help teams build stronger relationships with fans, partners, and customers.”

The partnership will officially debut ahead of the Earthquakes’ annual California Clasico match on Saturday, July 25, against the LA Galaxy at Stanford Stadium, with Apollo and the club jointly celebrating the launch through customer events, social activations and in-stadium experiences.

About Apollo
Apollo is the AI GTM System that uniquely combines data, intelligence, and execution in one loop helping every business find and win their next customer. Trusted by millions of users and over 600,000 companies worldwide, Apollo combines one of the industry’s largest B2B contact databases with a purpose built GTM intelligence engine and a full execution stack, in an all-in-one system. Learn more at apollo.io.

About San Jose Earthquakes
The San Jose Earthquakes, one of Major League Soccer’s original teams, are the epicenter for soccer in Northern California, playing at the highest professional level in the United States. The club won MLS Cups in 2001 and 2003 and took home Supporters’ Shields in 2005 and 2012. The Earthquakes are based out of PayPal Park, an 18,000-seat soccer-specific stadium that opened in 2015 and is the first cloud-enabled venue in MLS. The organization was originally founded in 1974 in the North American Soccer League, and in 2024, celebrated its 50th anniversary of positively impacting communities around Northern California. The club’s nonprofit arm, the Quakes Foundation, focuses on health and fitness initiatives for local underserved youth and fighting food insecurity. For more information about the Earthquakes, visit sjearthquakes.com.

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CIQ Arms Federal Agencies and Contractors with Kernel-Level Detection and BOD 26-04-Compliant Remediation

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RLC Pro Hardened and Ascender Pro together give federal teams kernel exploitation detection as it happens and CVE remediation before it wipes out an entire fleet

RENO, Nev., July 23, 2026 /PRNewswire/ — CIQ, the founding commercial sponsor of Rocky Linux, today announced the launch of an RLC Pro Hardened and Ascender Pro deployment that gives federal agencies real-time kernel exploit detection, audit-ready compliance, and automated remediation in a single deployment. The pairing gives federal teams a stronger position inside the three-day remediation window Binding Operational Directive (BOD) 26-04 sets for the highest-risk vulnerabilities on federal systems.

On June 10, 2026, CISA issued BOD 26-04, and the three-day clock starts when a flaw enters the Known Exploited Vulnerabilities (KEV) catalog, not when a patch ships. For the most dangerous vulnerabilities, the exploit often arrives before the patch does, leaving agencies with a compliance deadline and no fix to apply yet. Non-compliance penalties can include a range of administrative consequences, including greater regulatory oversight and asset disconnection.

RLC Pro Hardened, CIQ’s federal-ready Enterprise Linux distribution, answers that gap. It is the first Enterprise Linux distribution to ship runtime kernel exploitation detection enabled and supported by default, giving agencies a record of what happened during the window before a fix shipped. CIQ delivered that capability well before BOD 26-04 put federal agencies on a three-day clock.

“A single critical vulnerability can impact an entire federal fleet before it’s even confirmed as a CVE,” said Gregory Kurtzer, founder and CEO of CIQ. “RLC Pro Hardened’s LKRG catches the exploit behavior at the kernel the moment it happens, patch or no patch. Once remediation is required, Ascender Pro orchestrates it across the entire fleet and proves it happened, system by system. Agencies get both sides covered without rebuilding their infrastructure.”

RLC Pro Hardened ships with Linux Kernel Runtime Guard (LKRG), which validates kernel integrity continuously and records kernel-level exploitation as it happens. The distribution also arrives audit-ready, with FIPS 140-3 validated cryptography and CIQ-engineered lockdown playbooks for DISA STIG, CIS and NIST 800-171.

Ascender Pro adds Reaqt, an event-driven engine that watches fleet logs, matches them against rule sets, and fires the right Ansible playbook automatically. Across a fleet, that closes issues faster than manual, ticket-driven review.

More About BOD 26-04

BOD 26-04 replaced the severity-score deadlines of BOD 22-01 and BOD 19-02 with a risk model. It scores each vulnerability on four factors: public exposure, presence in the KEV catalog, exploit automation and technical impact. A vulnerability that meets all four carries a three-calendar-day remediation deadline, the shortest CISA has set in a Binding Operational Directive. Agency remediation policies must support the directive by August 7, 2026.

About CIQ

CIQ is the founding support and services partner for Rocky Linux and a leading provider of enterprise Linux infrastructure. CIQ delivers commercially supported Linux offerings, high-performance computing solutions and AI infrastructure to enterprises, government agencies, research institutions and supercomputing centers worldwide. CIQ’s products include the Rocky Linux from CIQ (RLC Pro) family of operating systems, Ascender Pro for IT automation, Fuzzball job-based container orchestration, Warewulf cluster provisioning and Apptainer, the leading container system for high-performance computing. For more information, visit ciq.com.

MEDIA CONTACT:
Cristin Connelly
Cathey Communications for CIQ
cristin@cathey.co

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