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Hong Kong SMEs face rising business costs and rapidly evolving cyber risks, while AI is thought to significantly impact business productivity, finds QBE Hong Kong annual SME survey

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Almost 60% of survey respondents say increased costs and reduced profitability is a challenge, with about half finding cash flow and access to funding a challenge.To counter these issues, many continue to implement a wide range of measures, including the use of AI to support business productivity.While AI is having a positive impact on Hong Kong SMEs, risks loom, with the proportion of respondents concerned about AI-associated threats increasing.Fortunately, awareness of cyber risks is on the rise, as is the proportion of Hong Kong SMEs purchasing insurance as a means of protecting their businesses from these threats.

HONG KONG, Feb. 17, 2025 /PRNewswire/ — QBE Insurance today announced the findings from this year’s QBE Hong Kong SME Survey. Conducted between November 2024 and January 2025, 600 decision-makers gave their views on a wide range of business risks and opportunities, including the impact of artificial intelligence and cyber risks, and their appetite for insurance digitalisation.

Notably, today’s business challenges are being felt by many more Hong Kong SMEs than in the past. The percentage of businesses experiencing increased costs and lower profitability dramatically rose from 40% last year to almost 60% this year. Similarly, about half are challenged with both talent and labour shortages, as well as financial issues such as cash flow shortfalls and limited access to funding, compared to 39% and 34% respectively last year. The proportion of respondents experiencing such challenges rose across eight different categories year-on-year.

Echoing these findings, the economic outlook for the next 12 months is less positive than a year ago. Some 64% of respondents believe this year will be better economically than the past 12 months, versus 70% last year. Among several drivers of this viewpoint, 74% of today’s SMEs are experiencing deteriorating investor and customer confidence, up from just 63% last year. Survey respondents are equally as pessimistic about the performance of their respective companies: in the 2024 survey, 70% of respondents believed sales during the ensuing year would be better, compared to 65% in this year’s edition.

“Despite today’s difficult conditions, businesses are rising to the challenge,” observed Andex Fung, Head of SME Segment, Asia at QBE. “Over the past few years, Hong Kong SMEs have become more resilient to the myriad of challenges ahead of them, and continue to roll out measures designed to meet these. Three-quarters of Hong Kong SMEs have taken cost control measures, while 45% of respondents have streamlined their operations, and 42% have diversified their offerings. We believe these actions underscore the ability of local businesses to respond and adapt.”

AI adopted in business productivity, despite looming cyber risks

Increasingly, Hong Kong SMEs are leveraging AI when it comes to business productivity. This year, 57% of respondents said they were using the technology, up from 55% 12 months ago. Despite this, 57% also don’t believe AI will replace jobs in their respective companies any time soon.

While SMEs are upbeat about the current and future trajectory of AI, they are also wary of the future risks the technology poses. Some 47% said it presents a threat to business activity, up from 31% last year. The top AI risks include privacy issues and loss of jobs, cited by 69% of respondents; with 52% of SMEs having security concerns. Regarding the likelihood of AI replacing human roles, the majority of respondents only expect to see this in three areas — customer service, human resources, and sales and marketing — but not until after 2031.

Awareness of cyber risks overall is notably on the rise. Over half of SMEs say they are now fully informed of these, with 43% saying they are somewhat informed, up from 48% and 41% respectively. Despite this, the proportion of businesses experiencing a cyber event rose from 30% in 2024 to 33% this year. This increase might be the result of Hong Kong SMEs retracting on cyber protection activities. This year’s survey saw a fall in the proportion of businesses using cyber security solutions and software (down from 62% to 60%), staff training (45% to 43%), and cyber resilience consultants (42% to 36%).

While businesses may be reducing investment in these areas, they are however spending in other areas. The percentage of Hong Kong SMEs hiring dedicated cyber security staff rose from 43% to 49% over the past year, while those purchasing cyber insurance also rose, from 39% to 43%. The top three drivers for purchasing coverage this year include paying for legal services, hiring security or forensics experts, and covering the costs associated data breaches.

Of the 62% of respondents who do not have any form of cyber insurance, 63% would consider purchasing it, while 11% would categorically not consider it. Potential reasons include cost; the fact that their business doesn’t store data; and the perceived low impact of such events on their businesses.

“It’s heartening to see Hong Kong SMEs heighten both their knowledge as well as protection measures against cyber-attacks. The interdependency across sectors and businesses makes such risks unavoidable and the increased awareness of local SMEs demonstrates the role insurers like us can play in furthering their know-how and supporting their risk management in the current cyber risk landscape,” added Mr. Fung.

Insurance digitalisation sees a shift back towards offline channels

When purchasing insurance, whether cyber or any other form of coverage, customers prefer an experience that combines in-person and digital touchpoints. Overall, 68% of Hong Kong SMEs prefer offline channels (2024: 57%), versus 32% who prefer online (2024: 43%).

85% of SMEs prefer an insurance package tailored to their unique needs, covering multiple business risks, while 15% want individual products that cover specific business risks. “Although SMEs’ preference for online insurance channels has declined, our survey shows that a higher percentage of SMEs are using digital platforms for key touchpoints such as research, payment, inquiries, and claims,” noted Lei Yu, CEO for North Asia.

A notable finding from this year’s survey is a shift away from online towards offline channels, with a decline in preference for both online aggregators (2025: 16%; 2024: 22%) and direct online platforms (2025: 16%; 2024: 21%). While reliance on offline, in-person channels among brokers (2025: 30%; 2024: 22%) and banks (2025: 18% ; 2024: 14%) is up 8% and 4% respectively.

“Through a combination of various digital initiatives, combined with the high servicing levels of our intermediaries, we offer an omnichannel purchasing experience that leverages the best of both worlds — creating a highly personalised buying experience that enables customers to acquire holistic insurance solutions that meets their unique needs,” said Ms. Yu.

Appendix: Hong Kong SAR-Singapore SME survey: Business outlook summary

For results of a similar survey conducted with Singapore SMEs, please visit this link.

2025 vs. 2024 results

Hong Kong SAR

Singapore

Top 5 business challenges

(2025: 2024)

1)      Increasing costs / reduced profitability (59% : 40%)

2)      Staff acquisition and retention / labour shortage (50% : 39%)

3)      Finances (cash flow, funding, investments, forex etc.) (49% : 34%)

4)      Economic uncertainty and financial resilience / economic downturn (47% : 30%)

5)      Shortage of orders / business decline / closing down (46% : 33%)

 

1)      Increasing costs / reduced profitability (66% : 50%)

2)      Sales growth / reduced customer spending (56% : 40%)

3)      Finances (cash flow, funding, investments, forex etc.) (51% : 36%)

4)      Growing the business (50% : 36%)

5)      Increasing competition (50% : 39%)

Top 5 business concerns

(2025: 2024)

1)      Cost of running the business (46% : 35%)

2)      Possible economic downturns in Hong Kong or other countries (41% : 27%)

3)      Long-term profitability (39% : 30%)

4)      Shifting to a sustainable business model (39% : 30%)

5)      Consolidating services (39% : 33%)

1)      Cost of running the business (62% : 39%)

2)      Getting new customers / keeping customers (55% : 37%)

3)      Long-term profitability (53% : 34%)

4)      Cost of staff (48% : 33%)

5)      Possible economic downturns in Singapore or other countries (48% : 29%)

Business outlook

(2025 : 2024)

Economic confidence

•         Better (64% : 70%)

•         Unchanged (19% : 14%)

•         Worse (17% : 16%)

Business sales outlook

•         Increase (65% : 70%)

•         Unchanged (21% : 20%)

•         Decrease (14% : 10%)

Economic confidence

•         Better (52% : 60%)

•         Unchanged (26% : 22%)

•         Worse (22% : 18%)

Business sales outlook

•         Increase (55% : 62%)

•         Unchanged (29% : 25%)

•         Decrease (17% : 13%)

About QBE Hong Kong

QBE Hong Kong is part of QBE Insurance Group and has been serving Hong Kong for more than a century. Today, QBE Hong Kong operations include QBE Hongkong & Shanghai Insurance Limited, QBE General Insurance (Hong Kong) Limited, and QBE Mortgage Insurance (Asia) Limited. As a leading general insurer, QBE Hong Kong provides a comprehensive range of non-life insurance solutions for both business and personal customers. QBE Hong Kong operates through an extensive network of professional insurance agents and brokers.

To learn more about QBE Hong Kong, please visit www.qbe.com/hk

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SOURCE QBE Hong Kong

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Northern Hemisphere Heat Drives Demand for Cooling and Sun-Protection Products on Yiwugo

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YIWU, China, July 24, 2026 /PRNewswire/ — Yiwugo.com, the official website of the Yiwu Commodity Market, is the largest commodity wholesale market in the world. The final whistle may have blown on the World Cup, but the intense heat gripping the Northern Hemisphere shows no sign of letting up. Europe has experienced unusually hot weather this year, sparking not only a surge in demand for air conditioners but also a boom in portable handheld fans. Merchants on Yiwugo say that in previous years, European customers would begin placing orders in March or April and take their time completing their annual procurement. This year, however, the purchasing season has stretched well into summer, with a flood of new buyers coming in, most of them looking for small handheld fans. With customers eager to capitalize on the peak summer season, delivery timelines have also become significantly tighter. Whereas orders in previous years could generally be fulfilled within a month, merchants are now frequently being asked to deliver within about a week, leaving manufacturers scrambling to keep pace with demand.

Lingpan Official Flagship Store has specialized in the production and sales of small fans, insulated cups, and related products for 15 years. This summer, demand from European customers for high-speed small fans has risen sharply, accompanied by urgent delivery requirements. Many customers began requesting shipment just one week after placing their orders, hoping the products would arrive in time for the World Cup and the ongoing heatwave across Europe. One long-standing European customer purchased only five models of small fans from Lingpan last year. Anticipating stronger demand ahead of this summer, the customer expanded the order to 10 models. The first shipment sold out soon after arriving at port, prompting several subsequent repeat orders. European buyers have shown particular interest in high-speed cooling fans and placed great requirements on product quality. So far this year, Lingpan’s fan sales have more than doubled compared with the same period last year, with total purchases reaching approximately RMB 1 million.

Beyond Europe, the owner of Lingpan, Ling Pan pointed out that the Indian market has also undergone significant changes over the past two years. Indian customers are showing great interest in panda-shaped fans, drinking cups, and related products. Procurement volumes among many Indian buyers have increased substantially, with average annual purchases now reaching several hundred thousand yuan.

Unlike European countries grappling with sudden heat waves, Asian markets such as Japan and South Korea, where summers are consistently hot and air conditioners and fans are already everyday essentials, have shown much stronger demand for sun-protection products. From April 1, 2026 to date, sales of sun-protection masks on Yiwugo have increased by 31.6% YoY, while sales of sun-protection face shields surged by 72.42% and sun hats rose by 8.1%.

Chen Jia, a Yiwugo merchant, has engaged in the production and sales of sun-protection masks and sun-protection face shields for eight years. Chen operates the Xiao Zhen and Xiao Mian Sun-Protection Products Workshop in District 4 of the Yiwu International Trade Market. In recent years, the company has customized cooling nylon fabrics for customers in Japan and South Korea. Sun-protection masks and sun-protection face shields made from this material not only offer UPF 50+ protection, but also maintain a more structured shape and are less susceptible to snagging or deformation. Their protective performance remains effective after routine washing, and the products can last for more than five years under normal use.

In 2024, a TV shopping operator from South Korea contacted Xiao Zheng and Xiao Mian through Yiwugo and began placing orders after inspecting the products in person. Over the following two years, the company continued to improve the fitness and design of its sun-protection products. It introduced sun-protection face shields with breathable mesh panels and incorporated soft supports around the nose area to prevent the masks from rubbing against lipstick. These product upgrades have steadily driven up customer ratings on the client’s store. Annual procurement, initially valued at around RMB 300,000, has risen year by year, and the company has since developed into a recognized brand in the local market.

Persistent heat across the Northern Hemisphere has been creating new forms of cross-border consumer demand while enabling Yiwugo merchants to keenly capture shifts in overseas markets. From the strong sales of small portable fans in Europe to the rising demand for functional sun-protection products in Japan and South Korea, the diversity of orders reflects both consumers’ need for relief from extreme heat and the ability of Yiwu manufacturers to strengthen their presence in global markets through product innovation and rapid fulfillment. Faced with a rapidly changing international market, many merchants are continuing to refine product designs, upgrade fabric techniques, and enhance supply efficiency. By leveraging Yiwugo to broaden their export channels, they are keeping pace with overseas consumption trends and capitalizing on the expanding market for cooling and sun-protection products, turning the summer heat into new momentum for cross-border trade.

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SOURCE Yiwugo.com

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Snorkel AI Highlights First Wave of Open Benchmarks Grants Projects

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SAN FRANCISCO, July 24, 2026 /PRNewswire/ — Snorkel AI today highlighted the first group of projects supported through Open Benchmarks Grants, a $3 million commitment to support open-source datasets, benchmarks, and evaluation research.

Launched in February 2026, Open Benchmarks Grants has received hundreds of applications from researchers, labs, and engineers working to address a growing challenge: AI systems are advancing faster than the field’s ability to rigorously measure their performance on realistic, consequential work.

“From complex environments and huge autonomy horizons to rich, sophisticated outputs, these projects tackle some of the field’s hardest evaluation challenges,” said Fred Sala, a member of the Open Benchmarks Grants steering committee and assistant professor at the University of Wisconsin–Madison. “I’m excited to see the broader research community use, validate, and build on them.”

Open Benchmarks Grants provides selected teams with funding, expert data development support, research and engineering collaboration, and platform resources. Supported projects include:

Frontier-Bench (formerly Terminal-Bench 3.0), developed with Laude Institute and the Harbor community, is a harder, more domain-diverse successor to Terminal-Bench 2.1 — built in the open, task by task, under continuous adversarial review.Agents’ Last Exam, developed with UC Berkeley RDI and the RDI Foundation, evaluates agents on long-horizon, economically valuable professional workflows. It spans 55 sub-industries and includes more than 1,500 tasks toward a 5,000-task target, sourced and validated by more than 300 industry experts.OSWorld 2.0, developed with XLANG Lab, evaluates computer-use agents on 108 long-horizon workflows across 31 self-hosted web environments and professional desktop applications.Continual Learning Bench, developed with UC Berkeley SkyLab and the University of Wisconsin–Madison, measures whether agents genuinely improve across sequential, stateful tasks.SlopCode Bench, developed with the University of Wisconsin–Madison, measures how code quality degrades as coding agents repeatedly modify and extend their own solutions.Terminal-Bench 2.1, developed with Stanford University, Laude Institute and the Harbor community, evaluates agents on challenging work in terminal environments. The release corrected 28 tasks and introduced continuous validation.

With support from Open Benchmarks Grants, Terminal-Bench Science is also now in development, extending the Terminal-Bench framework to computational research workflows across the life, physical, earth, and mathematical sciences.

Beyond the grants program, Snorkel led the development of Senior SWE-Bench with the research teams at Princeton University and the University of Wisconsin–Madison. The benchmark evaluates coding agents on senior-level engineering work, including implementing features from realistic instructions, investigating bugs that require runtime analysis, and producing code that follows existing codebase conventions.

Open Benchmarks Grants was established with support from Hugging Face, Prime Intellect, Together AI, Factory, Harbor, and PyTorch. Applications remain open and are reviewed on a rolling basis.

Learn more and apply for a grant at benchmarks.snorkel.ai.

About Snorkel AI
Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. 

media@snorkel.ai

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Payzli Vaults to No. 3 on Tampa Bay’s Fast 50, Up From No. 22 in One Year

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Payments technology company, Payzli earns a second consecutive Fast 50 ranking, crediting the climb to accelerating partner and merchant growth on its proprietary technology stack.

TAMPA, Fla., July 24, 2026 /PRNewswire/ — Payzli, the partner-first payments technology company, has been named the No. 3 fastest-growing company in the region on the Tampa Bay Business Journal’s 2026 Fast 50 – a 19-spot climb from its No. 22 debut last year, and the company’s second consecutive year on the list.

The ranking was announced July 23 at the Tampa Bay Business Journal’s Fast 50 event in Tampa, where Co-Founder and Chief Revenue Officer Naim Hamdar accepted the award alongside members of the Payzli team.

Payzli attributed its growth to a compounding effect: a national network of ISOs, agents and ISVs bringing merchants onto a technology platform Payzli built and operated in-house. 

That platform rests on three proprietary pillars:

Payzli Connect: the company’s payment CRM and merchant-and-partner dashboard, giving agents and ISOs daily residuals visibility and giving merchants a single place to run their account.Payzli POS: AI-powered point-of-sale and business software purpose-built for service businesses, including salons, med spas, wellness studios, and independent operators.Payzli Transact: an online payment gateway built on Visa Platform Connect through Payzli’s partnership with Visa Acceptance Solutions.

The Visa Acceptance Solutions partnership is central to how Payzli frames its credibility: rather than assembling a growth story on top of borrowed infrastructure, the company processes on rails backed by one of the most established networks in the industry alongside Fiserv and TSYS – a point that matters to the partners and merchants deciding where to place their volume.

“A second year on this list, and a jump to No. 3, isn’t about one good quarter. It’s about a network deciding to build with us and stay,” said Naim Hamdar, Co-Founder and Chief Revenue Officer of Payzli. “Every rank on this list represents partners we’ve earned and merchants who trust us to run their payments. We built the technology in-house so we could keep the promises the industry usually breaks: nothing hidden, a real person in reach, and daily residual visibility our agents can actually count on. That’s what this ranking measures and it’s why we’re doing it all, for the joy of business.”

“They say nothing in Tampa moves fast except the afternoon thunderstorms, so making the Fast 50 two years running feels pretty good,” said Kapil Pershad, Co-Founder and Chief Technology Officer of Payzli. “In all seriousness, this is a credit to our team and the businesses that trust us to power their growth.”

The Fast 50, produced by the Tampa Bay Business Journal, recognizes the fastest-growing private companies in the Tampa Bay region. Payzli’s return to the list and its move into the top three reflects a merchant-first product suite and a rapidly expanding national partner network across the payments and embedded-finance landscape.

About Payzli

Payzli is an end-to-end payments technology partner that makes accepting payments simpler and affordable for businesses of all sizes and risk levels. Founded in 2020 and headquartered in Tampa, Florida, Payzli brings together in-person processing, an advanced online gateway, AI-powered point of sale, and mobile and contactless payments – backed by its own technology, honest pricing, and dedicated human support. Built partner-first, Payzli equips ISOs, agents, developers, and independent software vendors to grow, with direct integrations to major processing platforms, in-house underwriting, a flexible credit policy, a Visa Acceptance Solutions foundation partnership, and sponsor-bank backing from Esquire Bank, a NASDAQ-listed strategic investor in Payzli. For more information, email partners@payzli.com or visit payzli.com.

Payzli is a registered trademark of United Payment Systems LLC. United Payment Systems LLC is a registered ISO of Esquire Bank (Jericho, NY), Commercial Bank of California (Irvine, CA), and KeyBank, National Association (Cleveland, OH).

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